Trusted Agent profile · Oxfordshire
Verified
★★★★★
2,158 reviews across 3 offices and 3 platforms
Gatekeeper has three offices, in Witney (two offices) and Swindon (Oxfordshire). Together they have 2,158 reviews on three platforms, rated 4.8 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ...Read all 3 from sellers
Dan was absolutely amazing. He was very thorough even though he was up against it with many appointments. He answered all my questions. Made the experience very ...Read all 2 from buyers
When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ...Read all 3 from landlords
I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ...Read all 4 from tenants
Gatekeeper's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Gatekeeper is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Showing 1,358 reviews on Google only. Show every review
5/5
GoogleMy recent 2 viewings were arranged efficiently, punctual and informative agent, followed up on my questions and answered promptly. Happy to call to arrange future viewings again.
Hi Nerijus, many thanks for your review - great to hear that the team were efficient and informative. Kind Regards, Vanessa - Marketing Director
5/5
GoogleDaniel was so very helpful to us,he showed us the properties and went out of the wY to help us.PositiveResponsiveness, Quality, Professionalism, Value
Hi Arlina, so great to hear that Daniel went out of his way to help you. Thanks so much for leaving such lovely feedback. Kind Regards, Vanessa - Marketing Director
5/5
GoogleRating only, no written review.
Thank you so much for taking the time to post your review. Kind Regards, Vanessa - Marketing Director
5/5
GoogleRating only, no written review.
Thanks for the 5 Star Rating - much appreciated! Kind Regards, Vanessa - Marketing Director
5/5
GoogleRating only, no written review.
Thanks for the 5 Star Rating - much appreciated! Kind Regards, Vanessa - Marketing Director
5/5
GoogleReally impressed by Daniel, he was very knowledgeable not only about this property but others that we had been to (With other agents). Knew the various areas of Swindon that we were interested in and spoke about all the positives of each. Took the time to understand what we were looking for. Pre-empted a number of the questions that we had regarding the property and surrounding area. He also pointed out features in the property that would have been easy to miss (e.g. Speakers) and made us feel very comfortable.
Hi Kelly, thanks so much for your feedback regarding Daniel and the service he provided you with. Great to hear that not only was he knowledgeable about the property and the area but that he took the time to understand exactly what you were looking for. Kind Regards, Vanessa - Marketing Director
5/5
GoogleHad a viewing with Gatekeeper in Banbury. The agent was early and was personable and friendly, and very knowledgeable. Very happy with the service.
Hi Sarah, great feedback to receive on your viewing, good to hear that we were friendly and knowledgeable and you were happy with our service. Kind Regards, Vanessa - Marketing Director
5/5
GoogleVery good agency. Everything you need to know explained, very efficient and easy to work with. Communication is very good. Pricing is very competitive to others on the market, worth using and would definitely suggest others use their services.
Hi Iain, thanks so much for leaving such a positive review - great to hear the team are easy to work with, communication is good and you would recommend us to others. Kind Regards, Vanessa - Marketing Director.
5/5
GoogleRating only, no written review.
Thanks for the 5 Star Rating - much appreciated! Kind Regards, Vanessa - Marketing Director
1/5
GoogleWe only wanted to arrange a viewing. Staff were rude. & unprofessional. So pleased we do not have to deal with this company.
Thank you for taking the time to leave feedback for us. I am disappointed to hear that you have received less than fantastic service from us. Our customer service is really important to us and I would like to review what has taken place to see if I can help. Please feel free to contact me to discuss your issues to see if we can change your mind about Gatekeeper. Kind Regards, Vanessa - Marketing Director
5/5
GoogleWhat a great team of professionals who delivered excellent service from day 1. During what can be an anxious time, the teams regular and helpful communication was very much appreciated!
Thanks so much for the feedback, so kind of you and good to hear that the team have delivered excellent service with regular and helpful communication! Kind Regards, Vanessa - Marketing Director
5/5
GoogleGatekeeper Estate Agency in Madley Park, Witney have proved to be very efficient and supportive during my search and subsequent residence for the past 3 months in a rented property. They respond in a timely and courteous manner to any issues and for this I must commend Asheley for her communications which have kept me fully informed along each step.
Hi John, thanks so much for your lovely feedback, in particular about Asheley, it's very kind of you. I am so pleased that you have had a positive experience with us. Kind Regards, Vanessa - Marketing Director
5/5
GoogleIt was nice to meet Phil Kendall, and be given the time to have a good look around with no pressure, after our viewing we chatted and left feeling we had just found our new home, soon after our offer was accepted, Sadly I couldn’t shake Phil’s hand, maybe in the future Phil, thanks Rob Till
Hi Rob, thanks so much for your kind words. Good luck with your new home. Kind Regards, Vanessa - Marketing Director
5/5
GoogleWe had a leaking valve on a radiator. Stuart whom came round to fix the problem was absolutely fantastic. Very helpful and explained what he was doing from beginning to end. I would highly recommend S T Plumbing And Heating, definitely a 5 star rating. Very pleased.
Hi Simon, great to hear that Stuart from S T Plumbing and Heating was helpful and fixed the problem for you - thanks for the feedback. Kind Regards, Vanessa - Marketing Director
5/5
GoogleThe Gatekeeper's is a great agency. They take care of their tenants very well. Hannah and Lucy have been very understanding and supportive. They are approachable in nature, lovely people. A big thank you to all the team at Gatekeeper's.
Hi Alice, thank you so much for your lovely comments, Hannah and Lucy will be so pleased with your feedback. I am glad to hear the team are all looking after you. Have a good Christmas, Kind Regards, Vanessa - Marketing Director
5/5
GoogleRating only, no written review.
Thanks for the 5 Star Rating - much appreciated! Kind Regards, Vanessa - Marketing Director
1/5
GoogleWe only wanted to arrange a viewing. Staff were rude. & unprofessional. So pleased we do not have to deal with this company.
Thank you for taking the time to leave feedback for us. I am disappointed to hear that you have received less than fantastic service from us. Our customer service is really important to us and I would like to review what has taken place to see if I can help. Please feel free to contact me to discuss your issues to see if we can change your mind about Gatekeeper. Kind Regards, Vanessa - Marketing Director
5/5
GoogleWhat a great team of professionals who delivered excellent service from day 1. During what can be an anxious time, the teams regular and helpful communication was very much appreciated!
Thanks so much for the feedback, so kind of you and good to hear that the team have delivered excellent service with regular and helpful communication! Kind Regards, Vanessa - Marketing Director
5/5
GoogleGatekeeper Estate Agency in Madley Park, Witney have proved to be very efficient and supportive during my search and subsequent residence for the past 3 months in a rented property. They respond in a timely and courteous manner to any issues and for this I must commend Asheley for her communications which have kept me fully informed along each step.
Hi John, thanks so much for your lovely feedback, in particular about Asheley, it's very kind of you. I am so pleased that you have had a positive experience with us. Kind Regards, Vanessa - Marketing Director
5/5
GoogleIt was nice to meet Phil Kendall, and be given the time to have a good look around with no pressure, after our viewing we chatted and left feeling we had just found our new home, soon after our offer was accepted, Sadly I couldn’t shake Phil’s hand, maybe in the future Phil, thanks Rob Till
Hi Rob, thanks so much for your kind words. Good luck with your new home. Kind Regards, Vanessa - Marketing Director
5/5
GoogleWe had a leaking valve on a radiator. Stuart whom came round to fix the problem was absolutely fantastic. Very helpful and explained what he was doing from beginning to end. I would highly recommend S T Plumbing And Heating, definitely a 5 star rating. Very pleased.
Hi Simon, great to hear that Stuart from S T Plumbing and Heating was helpful and fixed the problem for you - thanks for the feedback. Kind Regards, Vanessa - Marketing Director
5/5
GoogleThe Gatekeeper's is a great agency. They take care of their tenants very well. Hannah and Lucy have been very understanding and supportive. They are approachable in nature, lovely people. A big thank you to all the team at Gatekeeper's.
Hi Alice, thank you so much for your lovely comments, Hannah and Lucy will be so pleased with your feedback. I am glad to hear the team are all looking after you. Have a good Christmas, Kind Regards, Vanessa - Marketing Director
5/5
GoogleRating only, no written review.
Many thanks for the 5 Star Rating - much appreciated! Kind Regards, Vanessa - Marketing Director
5/5
GoogleRating only, no written review.
Hi Fenton, thanks so much for the 5 Star Review! Kind Regards, Vanessa - Marketing Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Witney (3-4 Kingfishers Court Northfield Farm Lane) has the most, with 906 reviews rated 4.7 out of 5, followed by Witney (77 High Street) with 905.
The three Gatekeeper offices, by town:
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Andrew wrote: "The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ..."
3 reviews from landlords, rated 5.0 out of 5 on average. For example, James wrote: "When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, Jacob wrote: "I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ..."
Yes. In The Trusted Agent 2026 awards, Witney won Platinum, West Oxfordshire won Platinum and Swindon won Platinum. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.
