Trusted Agent profile · Oxfordshire
Verified
★★★★★
2,158 reviews across 3 offices and 3 platforms
Gatekeeper has three offices, in Witney (two offices) and Swindon (Oxfordshire). Together they have 2,158 reviews on three platforms, rated 4.8 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ...Read all 3 from sellers
Dan was absolutely amazing. He was very thorough even though he was up against it with many appointments. He answered all my questions. Made the experience very ...Read all 2 from buyers
When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ...Read all 3 from landlords
I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ...Read all 4 from tenants
Gatekeeper's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Gatekeeper is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Showing 1,358 reviews on Google only. Show every review
5/5
GoogleHazel was more than willing to help me and my partner find a property, she went above and beyond to ensure we got a viewing. Thank you!!!
Hi Sophie, lovely feedback to receive on Hazel, thank you so much! Kind Regards, Vanessa - Marketing Director
5/5
GoogleGatekeeper are an exception to the norm, in their high standards of customer relations, integrity and reliability. Refreshingly polite, courteous and thoroughly knowledgeable of the property market in all its disciplines, including sales, letting and management services etc.
Wow! Lovely feedback to receive about the team, thank you so much! I am delighted to hear that they were polite, knowledgeable and with good customer service and integrity. Kind Regards, Vanessa - Marketing Director
5/5
GoogleA really brilliant lesson in customer service, both Phil and Harriet have been so helpful and have got the job done in just a couple of days. Can't speak highly enough of the team at Gatekeeper!
Hi Simon, what amazing feedback to receive, thank you so much. So pleased that both Phil and Harriet have been helpful and offered such great customer service for you. Kind Regards, Vanessa - Marketing Director
5/5
GoogleThe people at Gatekeeper have been nothing but attentive and lovely throughout the process of enquiring and viewing properties. Hazel especially has been wonderful at keeping us informed each step, and we have appreciated her honesty with us.
Hi there BB, fantastic to get such lovely comments regarding Hazel and the team at Gatekeeper, so good to hear that you have been informed every step of the way with honest advice as well. Kind Regards, Vanessa - Marketing Director
5/5
GoogleHaving lived/rented generally globally in over 80 different properties in the last 80 years or so, I confirm my already recorded Conclusion elsewhere on this Company's website that my experience with them over 23/24 July 2022 based on the Witney office - Director Phil Kendall. The business is operated exceptionally wel, as atrue breath of fresh air in a business field often attracting very public adverse comments. It deserves fully the voluminous and growing acclaim from private individuals now reaching vast size elsewhere on the website. Keep up the Great Works, Messrs Gatekeepers - and please be terribly NOT to be come self-satisfied, thereby at immediate risk of losing your hard gained reoutation almost overnight. ! Tim A Sanders OBE
Thank you so much for taking the time to leave such detailed feedback. It makes such a difference to the whole team. We will continue to work hard and I hope that we can help you further. Vanessa
5/5
GoogleAt every stage of letting our property, we found the help and advice to be first class. We were also kept fully informed of progress during the process and are completely happy with the results. Since then we cannot speak highly enough regarding the service we have had from Alex and the rest of the team. They have always been friendly and have dealt with any problems quickly and very efficiently.
Thanks so much for leaving such a positive review, we are so pleased you are happy with the quality of the advice and communication throughout the process! Kind Regards, Vanessa - Marketing Director
4/5
GoogleWe have used Gatekeeper to manage our Property for almost 4-Years now as moved away. There have been some problems that required 'frequent chasing' or sorting-out! which is the reason for giving only 4-stars. Unfortunately, all could have been avoided! a little frustrating at times. Maybe someone took their eye off the ball? But finally sorted, & have been impressed by how helpful Asheley Watts has been managing this for us. Sorted effeciently / Professional manner / always returned a call promptly thank you.
Hi Lynn, really appreciate your feedback, we will take away your comments and review what could have been done better. Good to hear that Asheley has been professional, efficient and helpful in sorting everthing out for you. Kind Regards, Vanessa - Marketing Director
5/5
GoogleGatekeeper are very professional letting and estate agents. We rented our property via them and then sold it. Their sales process was superb and very slick especially through their recommended conveyancing team. Such a smooth sale, great service. Highly recommend the whole team.
Hi Sally-Anne, thank you so much for your 5 Star Review. So pleased that you found the team to be professional and that the sales process went smoothly with the support of our recommended conveyancing team. Kind Regards, Vanessa - Marketing Director
5/5
GoogleGatekeeper were wonderful when my husband and I were looking for somewhere to buy in Oxfordshire. Very efficient, kept us updated with text and email confirmations for viewings, and Hazel was wonderful when showing us around. Very friendly team, very nice people, and smooth and efficient to deal with. One of the best experiences we have had in our house-buying journey.
Hi Sarah- Louise, what lovely feedback to recieve regarding Hazel and the team, so pleased you had such a good experience and that everyone was friendly and helpful on your property search. We so appreciate the comments, thank you so much! Kind Regards, Vanessa - Marketing Director
5/5
GoogleAt every stage of letting our property, we found the help and advice to be first class. We were also kept fully informed of progress during the process and are completely happy with the results. Since then we cannot speak highly enough regarding the service we have had from Alex and the rest of the team. They have always been friendly and have dealt with any problems quickly and very efficiently.
Thanks so much for leaving such a positive review, we are so pleased you are happy with the quality of the advice and communication throughout the process! Kind Regards, Vanessa - Marketing Director
4/5
GoogleWe have used Gatekeeper to manage our Property for almost 4-Years now as moved away. There have been some problems that required 'frequent chasing' or sorting-out! which is the reason for giving only 4-stars. Unfortunately, all could have been avoided! a little frustrating at times. Maybe someone took their eye off the ball? But finally sorted, & have been impressed by how helpful Asheley Watts has been managing this for us. Sorted effeciently / Professional manner / always returned a call promptly thank you.
Hi Lynn, really appreciate your feedback, we will take away your comments and review what could have been done better. Good to hear that Asheley has been professional, efficient and helpful in sorting everthing out for you. Kind Regards, Vanessa - Marketing Director
5/5
GoogleRating only, no written review.
Hi Joffy, thanks so much for the 5 Star Review! Much appreciated! Kind Regards, Vanessa - Marketing Director
5/5
GoogleRating only, no written review.
Hi Vaishali, thanks so much for the 5 Star Review! Much appreciated! Kind Regards, Vanessa - Marketing Director
5/5
GoogleAmazing service and great people! Sarah, Richard and Annabel have been amazing throughout the process!
Dear Tanika, Thanks so much for taking the time to give us feedback. It makes a real difference to the whole team to hear your thoughts and it is always a real boost to hear that you thought our service was amazing. Sarah Richard and Annabel are all thrilled. Thanks so much again. Lucy Forde
5/5
GoogleVery fast and very professional team! I recommend with confidence!PositiveQuality
Hi Andrei, thanks so much for the 5 Star Review, delighted you would recommend us! Kind Regards, Vanessa - Marketing Director
5/5
GoogleLucy was able to answer all my questions regarding the property.PositiveProfessionalism
Hi Emma, thank you for the 5 Star Review and good to hear that Lucy was knowledgeable on the property for you. Kind Regards, Vanessa - Marketing Director
1/5
GoogleJust avoid gatekeeper all together. If I could post the pictures I have of the conditions of the flat my partner and I had been let, I would.NegativeResponsiveness, Quality, Professionalism, Value
Hi Jack, so sorry to see that you are unhappy with your experience with Gatekeeper. We really want everyone to be happy with the service that they have received so please do get in touch so that we can discuss and resolve any issues for you. Kind Regards, Vanessa - Marketing Director
5/5
GoogleGreat communication and no hassle. Everything was well explained and the steps were very straight forward. Would highly recommend it.PositiveResponsiveness
Hi Rhayanne, so pleased to hear that you would recommend us and that you received good communication and the process was hassle free! Kind Regards, Vanessa - Marketing Director
5/5
GoogleThe lettings manager was prompt, professional, and approachable. Hazel stands out from the average estate agent. Thank you for a pleasant experience. Would use gatekeeper again.PositiveResponsiveness, Quality, Professionalism
Hi Victoria, great to hear that Hazel's service stood out from the rest by being prompt, professional and approachable, and you had a pleasant experience. Kind Regards, Vanessa - Marketing Director
5/5
GoogleFully recommend Gatekeeper Witney. Harriet and the team managed my house purchase wonderfully, returning phone calls and answering emails quickly, which took a lot of stress out of the processes. Very much a personal service, done with care.PositiveResponsiveness, Professionalism
Hi Karen, I am so pleased that you would recommend Harriet and the team for offering such good personal service in assisting you in your house purchase. Delighted we could help. Kind Regards, Vanessa - Marketing Director
1/5
GoogleWould give zero stars if possible. Very poor service from Alex and the team, They were great at first when you start renting with them then they don't care. I have had to send various emails to Alex/Gatekeeper just to try and get a response. They let a flat out to us in very poor condition and trying to deduct from our deposit for various things that was already there when we had first moved in. Would definitely Not be renting from Gatekeeper again, Not professional and all we have had from them is hassle. They do one good thing right and constantly pester you for a good review.NegativeResponsiveness, Quality, Professionalism
Hi Kim, so sorry to hear that you have not been happy in your experience with Gatekeeper. Please do get in touch so we can we can understand and see what we can do to resolve things to everyone's satisfaction. Kind Regards, Vanessa - Marketing Director
4/5
GoogleRating only, no written review.
Hi India, thanks so much for the review, do let us know what we can do to get it to 5 Stars for you as we are always looking to improve. Kind Regards, Vanessa - Marketing Director
5/5
GoogleRating only, no written review.
Hi Dóra, thanks so much for leaving us a 5 Star Review, much appreciated! Kind Regards, Vanessa - Marketing Director
5/5
GoogleRating only, no written review.
Hi Judyta, thanks so much for the 5 Star Review, much appreciated! Kind Regards, Vanessa - Marketing Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Witney (3-4 Kingfishers Court Northfield Farm Lane) has the most, with 906 reviews rated 4.7 out of 5, followed by Witney (77 High Street) with 905.
The three Gatekeeper offices, by town:
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Andrew wrote: "The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ..."
3 reviews from landlords, rated 5.0 out of 5 on average. For example, James wrote: "When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, Jacob wrote: "I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ..."
Yes. In The Trusted Agent 2026 awards, Witney won Platinum, West Oxfordshire won Platinum and Swindon won Platinum. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.
