Trusted Agent profile · Oxfordshire

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Gatekeeper estate agents in Witney and Swindon

4.8

★★★★★ Excellent

2,158 reviews across 3 offices and 3 platforms

www.gatekeeper.co.uk

Gatekeeper has three offices, in Witney (two offices) and Swindon (Oxfordshire). Together they have 2,158 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,358

Reviews on Google

All 3 offices

Trustpilot logo

788

Reviews on Trustpilot

All 3 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers3 reviews

5.0 / 5 The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ...Andrew, 27 April 2018Read all 3 from sellers

Buyers2 reviews

5.0 / 5 Dan was absolutely amazing. He was very thorough even though he was up against it with many appointments. He answered all my questions. Made the experience very ...Tom, 27 April 2018Read all 2 from buyers

Landlords3 reviews

5.0 / 5 When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ...James, 25 September 2017Read all 3 from landlords

Tenants4 reviews

5.0 / 5 I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ...Jacob, 2 September 2018Read all 4 from tenants

Our offices

Gatekeeper's three offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,358 reviews on Google only. Show every review

5/5

Google

The only company in the city that is really interested in showing and renting housing!

Артём · 14 November 2022 · Gatekeeper Witney (77 High Street)

Agent replied

Hi Артём, thanks so much for your 5 Star Review, glad we could be of help to you! All the best, Vanessa

5/5

Google

Great people, very helpful, knowledgeable and professional

Jay · 14 November 2022 · Gatekeeper Witney (77 High Street)

Agent replied

Hi Jay, thanks so much for your kind words and 5 Star Review, we really appreciate it! All the best, Vanessa

5/5

Google

I really liked the work of the agent. They responded quickly and gave detailed information about the object. Nice to work with the company

Марина · 14 November 2022 · Gatekeeper Witney (77 High Street)

Agent replied

Hi Марина, thanks so much for your kind words, good to hear that you had a quick and detailed response to your enquiry. All the best, Vanessa

5/5

Google

Excellent service, efficient from initial meeting , to marketing our rental, finding suitable tenants all quickly without and hassle.

Anne-Marie · 14 November 2022 · Gatekeeper Witney (77 High Street)

Agent replied

Hi Anne-Marie, lovely comments to receive, so pleased to hear that you found our service to be efficient and hassle free as well as finding suitable tenants for you. All the best, Vanessa

5/5

Google

My experience was fabulous. I truly appreciate Jenna’s personality and her attention to details. I have found a property letting agent i can relate with. I encourage everyone reading this review to give them a try 😊. Thanks once more Jenna and Richard and thanks Gatekeepers. …

JENNIFER · 14 November 2022 · Gatekeeper Witney (77 High Street)

Agent replied

Hi Jennifer, what a lovely review to get, thanks so much both Jenna and Richard will be so pleased with your comments. I am so pleased you had such a good experience with us and really appreciate you taking the time to leave us a 5 Star Rating. All the best, Vanessa

5/5

Google

I really liked the work of the agent. They responded quickly and gave detailed information about the object. Nice to work with the company

Марина · 2 November 2022 · Gatekeeper Witney (3-4 Kingfishers Court Northfield Farm Lane)

Agent replied · 30 July 2023

Hi Марина, thanks so much for your kind words, good to hear that you had a quick and detailed response to your enquiry. All the best, Vanessa

5/5

Google

My experience was fabulous. I truly appreciate Jenna’s personality and her attention to details. I have found a property letting agent i can relate with. I encourage everyone reading this review to give them a try 😊. Thanks once more Jenna and Richard and thanks Gatekeepers. …

JENNIFER · 2 November 2022 · Gatekeeper Witney (3-4 Kingfishers Court Northfield Farm Lane)

Agent replied · 30 July 2023

Hi Jennifer, what a lovely review to get, thanks so much both Jenna and Richard will be so pleased with your comments. I am so pleased you had such a good experience with us and really appreciate you taking the time to leave us a 5 Star Rating. All the best, Vanessa

5/5

Google

Rating only, no written review.

Temilorun · 15 October 2022 · Gatekeeper Witney (77 High Street)

Agent replied

Hi Temilorun, thanks so much for your 5 Star Review, much appreciated! All the best, Vanessa

4/5

Google

Rating only, no written review.

Vineetha · 15 October 2022 · Gatekeeper Witney (77 High Street)

Agent replied

Hi Vineetha, thanks so much for the 5 Star Review, much appreciated! All the best, Vanessa

5/5

Google

Great service, efficient and informative but not pushy.

Paul · 15 October 2022 · Gatekeeper Witney (77 High Street)

Agent replied

Thanks for the feedback Paul. It means a great deal to us all.

5/5

Google

Rating only, no written review.

Ruby · 15 September 2022 · Gatekeeper Witney (77 High Street)

Agent replied

Hi Ruby, lovely to get your 5 Star Rating, thanks so much! Vanessa

3/5

Google

Not what you expect

Gary · 15 September 2022 · Gatekeeper Witney (77 High Street)

Agent replied

Hi Gary, thanks so much for the 5 Star Rating, much appreciated as always. Vanessa

5/5

Google

The best out of all.

Marrion · 15 September 2022 · Gatekeeper Witney (77 High Street)

Agent replied

Hi Marrion, lovely to get your 5 Star Review - thanks so much! Vanessa

1/5

Google

The initial process of securing a rental property was about as painless as I can imagine it being. The process is mapped out step by step and each step given a deadline to keep things moving. After this it went downhill, we had leak in our ceiling Christmas Eve which had evidently been logged from the upstairs flat where the roof was leaking but no one had told us it could potentially come into ours. Meaning it ruined Christmas. It then didn’t get fixed for another 5-6 months and when it was fixed paint and filler got over our furniture and rugs and no compensation was offered. But our rent was still put up even though they hadn’t fixed the problem and they only communicated with the upstairs tennants and not us. When initially took the property on we were told pets were welcome, then due to a family bereavement we inherited a dog, which gatekeeper told us initially we wouldn’t have to declare to the landlord if it was only going to be temporary but we wanted to do things to the book as we know there is an additional fee for having pets and wanted that included in our rent. When we did this the landlord was like nope sorry I don’t except pets and we were told to just get rid of the dog. Which after losing a close family member is quite inconsiderate and then they were like when they you need to find somewhere else to live but it would mean leaving the tenancy early as before our bereavement we had just signed our new tennancy for a year. We were then told we would have to pay and early checkout fee of £1500 to leave early. So we set in motion trying to find somewhere else that excepted pets, we eventually found somewhere and went back to them to ask to checkout early and they now want to charge us nearly £1900 even though it’s 2 months after that initial quote. I’ve never known any other rental company charge so much for early checkout, especially when they know the landlord wants us out because of the dog. It’s ridiculous especially after everything we have gone through with the leak etc. Would 100% not recommend to rent from them unless you don’t plan to have any unexpected things happen in your life - staff at Witney branch very rude and not understanding at all. Update:

Jane · 3 September 2022 · Gatekeeper Witney (3-4 Kingfishers Court Northfield Farm Lane)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Gatekeeper is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.

EA Masters by year, 2020 to 2019

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Gatekeeper

Which Gatekeeper office has the most reviews?

Witney (3-4 Kingfishers Court Northfield Farm Lane) has the most, with 906 reviews rated 4.7 out of 5, followed by Witney (77 High Street) with 905.

Where are the Gatekeeper offices?

The three Gatekeeper offices, by town:

What do sellers say about Gatekeeper?

3 reviews from sellers, rated 5.0 out of 5 on average. For example, Andrew wrote: "The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ..."

What do landlords say about Gatekeeper?

3 reviews from landlords, rated 5.0 out of 5 on average. For example, James wrote: "When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ..."

What do tenants say about Gatekeeper?

4 reviews from tenants, rated 5.0 out of 5 on average. For example, Jacob wrote: "I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ..."

Has Gatekeeper won any awards?

Yes. In The Trusted Agent 2026 awards, Witney won Platinum, West Oxfordshire won Platinum and Swindon won Platinum. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.

Reviews may appear on more than one platform.

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