Trusted Agent profile · Oxfordshire
Verified
★★★★★
2,158 reviews across 3 offices and 3 platforms
Gatekeeper has three offices, in Witney (two offices) and Swindon (Oxfordshire). Together they have 2,158 reviews on three platforms, rated 4.8 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ...Read all 3 from sellers
Dan was absolutely amazing. He was very thorough even though he was up against it with many appointments. He answered all my questions. Made the experience very ...Read all 2 from buyers
When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ...Read all 3 from landlords
I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ...Read all 4 from tenants
Gatekeeper's three offices, most reviewed first. Each has its own page.
Showing 1,358 reviews on Google only. Show every review
5/5
GoogleRichard was very helpful and professional. Answered all my questions and was quick in fixing appointment and sending emails and relevant info.
Hi Ramin, thanks so much for your kind comments regarding the service that Richard provided, so pleased that you found him to be helpful and professional. All the best, Vanessa
5/5
GoogleGatekeepers are very professional and I appreciate thier service in high stands. The Richard was friendly efficient and very transparent. He explained everything very clearly and with no pressure. Felt very comfortable asking questions and talking about concerns we had. Thank you very much.
Hi Sarala, thank you so much for your kind comments regarding the service you received from Richard, he will be so pleased to receive them. All the best, Vanessa
5/5
GoogleRating only, no written review.
Hi Raman, thanks so much for your 5 Star Rating, much appreciated! All the best, Vanessa
5/5
GoogleVery friendly staff, one of the agencies I would definitely recommend!
Hi Irina, thanks so much, so pleased you found everyone to be friendly and would recommend us. All the best, Vanessa
5/5
GoogleI have seen a house today and I was pleased about the service, friendly agent(Richard), well informed, would recommend. Thsnk you
Hi Ana, thanks so much for your kind comments, much appreciated! All the best, Vanessa
1/5
GoogleI am absolutely disgusted with the service we have had with Gatekeeper while renting with them for 9 months. It has been awful. Not only were we left without heating or hot water for over 5 days between November and December, I was then gaslighted over the phone by a member of their team, telling me I was threatening to withhold rent for our final 18 days at the property, when I had asked 3 times to be sent the figure of how much we owed for those last 18 days and they had failed to send me the figure - I wasn't withholding rent I just hadn't been told how much to pay. That member of staff was consistently rude over the phone, would mumble under their breath at the end of phone calls, was patronising to me and my partner and we feel it was because we are a young couple and first time renters (I have rented on my own before and never received such bad service). For example we both passed the credit checks but were told we still had to have a guarantor, which I feel was due to our age. On one occasion I caught footage of an employee affiliated with them unlocking our door and walking into our house without even knocking to see if we were home first. I had been home just a few minutes before showering. They have completely ruined our first time renting together. We had moved out before our tenancy ended due to having no hot water and heating, so went back to clean the property before we left our keys (we had cleaned once when we moved our belongings out so it would be clean for their viewings). Upon entering the house it smelt like urine, and I found they had used the toilet and not flushed it, making the house smell like stale urine whilst we were still paying for it. The lack of care they had for us is appalling. I would never rent from Gatekeepers again. If I could give them 0 stars I would. They are an unprofessional, overall bad company. Avoid at all costs.
Hi Niamh, I’m so sorry that you have not been happy with your experience with us. Thank you for taking the time to talk this situation through with me. As discussed your insurance policy does cover accidental damage for your landlord’s fixtures and fittings, so I have briefed the insurance company that you will be in touch to progress with your claim. I am disappointed that you remain unhappy with the service that you have received but if I can be of further assistance please do not hesitate to get in touch. Kind Regards, Phil Kendall
5/5
GoogleRating only, no written review.
Hi Shafeeq, thank you for giving us 5 Stars, always good to receive! All the best, Vanessa
5/5
GoogleRating only, no written review.
Hi Raman, thanks so much for your 5 Star Rating, much appreciated! All the best, Vanessa
5/5
GoogleRating only, no written review.
Hi Dilla, thanks so much for the 5 Star Rating, much appreciated! All the best with your property search, Vanessa
5/5
GoogleVery friendly staff, one of the agencies I would definitely recommend!
Hi Irina, thanks so much, so pleased you found everyone to be friendly and would recommend us. All the best, Vanessa
5/5
GoogleI have seen a house today and I was pleased about the service, friendly agent(Richard), well informed, would recommend. Thsnk you
Hi Ana, thanks so much for your kind comments, much appreciated! All the best, Vanessa
1/5
GoogleI am absolutely disgusted with the service we have had with Gatekeeper while renting with them for 9 months. It has been awful. Not only were we left without heating or hot water for over 5 days between November and December, I was then gaslighted over the phone by a member of their team, telling me I was threatening to withhold rent for our final 18 days at the property, when I had asked 3 times to be sent the figure of how much we owed for those last 18 days and they had failed to send me the figure - I wasn't withholding rent I just hadn't been told how much to pay. That member of staff was consistently rude over the phone, would mumble under their breath at the end of phone calls, was patronising to me and my partner and we feel it was because we are a young couple and first time renters (I have rented on my own before and never received such bad service). For example we both passed the credit checks but were told we still had to have a guarantor, which I feel was due to our age. On one occasion I caught footage of an employee affiliated with them unlocking our door and walking into our house without even knocking to see if we were home first. I had been home just a few minutes before showering. They have completely ruined our first time renting together. We had moved out before our tenancy ended due to having no hot water and heating, so went back to clean the property before we left our keys (we had cleaned once when we moved our belongings out so it would be clean for their viewings). Upon entering the house it smelt like urine, and I found they had used the toilet and not flushed it, making the house smell like stale urine whilst we were still paying for it. The lack of care they had for us is appalling. I would never rent from Gatekeepers again. If I could give them 0 stars I would. They are an unprofessional, overall bad company. Avoid at all costs.
Hi Niamh, I’m so sorry that you have not been happy with your experience with us. Thank you for taking the time to talk this situation through with me. As discussed your insurance policy does cover accidental damage for your landlord’s fixtures and fittings, so I have briefed the insurance company that you will be in touch to progress with your claim. I am disappointed that you remain unhappy with the service that you have received but if I can be of further assistance please do not hesitate to get in touch. Kind Regards, Phil Kendall
5/5
GoogleRating only, no written review.
Hi Shafeeq, thank you for giving us 5 Stars, always good to receive! All the best, Vanessa
4/5
GoogleRating only, no written review.
Hi Adam, thanks so much for the review! Do let us know what we can do to get you to 5 Stars! All the best, Vanessa
5/5
GoogleRating only, no written review.
Hi Dilla, thanks so much for the 5 Star Rating, much appreciated! All the best with your property search, Vanessa
5/5
GoogleFriendly and knowledgeable
Hi Bryony, thanks so much for leaving us a 5 Star review. Best of luck with your property search. All the best, Vanessa
5/5
GoogleVery helpful and curtsy, friendly
Hi there, thanks so much for the 5 Star review, glad you found the team to be friendly and helpful! All the best, Vanessa
4/5
GoogleRichard was welcoming, honest and informative answered all our questions.
Hi Kathy, thanks so much for your comments regarding Richard's service to you, he will be so pleased with your feedback. All the best, Vanessa
4/5
GoogleRating only, no written review.
Hi Adam, thanks so much for the review! Do let us know what we can do to get you to 5 Stars! All the best, Vanessa
5/5
GoogleFriendly and knowledgeable
Hi Bryony, thanks so much for leaving us a 5 Star review. Best of luck with your property search. All the best, Vanessa
5/5
GoogleTop class firm Highly recommended
Hi Jo, thanks so much for recomending us, much appreciated! Kind Regards, Vanessa
5/5
GoogleVery helpful and curtsy, friendly
Hi there, thanks so much for the 5 Star review, glad you found the team to be friendly and helpful! All the best, Vanessa
5/5
GoogleReally fast and friendly service throughout the process of booking viewings and processing of rental applications.
Hi Emily, thanks so much for your 5 star review, so pleased that you found our service to be friendly and helpful. All the best, Vanessa
4/5
GoogleRichard was welcoming, honest and informative answered all our questions.
Hi Kathy, thanks so much for your comments regarding Richard's service to you, he will be so pleased with your feedback. All the best, Vanessa
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Gatekeeper is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
EA Masters by year, 2020 to 20192020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Witney (3-4 Kingfishers Court Northfield Farm Lane) has the most, with 906 reviews rated 4.7 out of 5, followed by Witney (77 High Street) with 905.
The three Gatekeeper offices, by town:
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Andrew wrote: "The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ..."
3 reviews from landlords, rated 5.0 out of 5 on average. For example, James wrote: "When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, Jacob wrote: "I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ..."
Yes. In The Trusted Agent 2026 awards, Witney won Platinum, West Oxfordshire won Platinum and Swindon won Platinum. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.
