Trusted Agent profile ยท Oxfordshire
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2,164 reviews across 3 offices and 3 platforms
Gatekeeper has three offices, in Witney (two offices) and Swindon (Oxfordshire). Together they have 2,164 reviews on three platforms, rated 4.8 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ...Read all 3 from sellers
Dan was absolutely amazing. He was very thorough even though he was up against it with many appointments. He answered all my questions. Made the experience very ...Read all 2 from buyers
When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ...Read all 3 from landlords
I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ...Read all 4 from tenants
Gatekeeper's three offices, most reviewed first. Each has its own page.
Showing 1,363 reviews on Google only. Show every review
5/5
GoogleRating only, no written review.
Dear Anees Khan, Thank you for your 5-star review! We appreciate your positive feedback for our Witney Team. If there's anything more we can do for you, please feel free to reach out. Best regards, Dan Thorne Sales Director Gatekeeper
5/5
GoogleRating only, no written review.
Dear Ionnr Banneba, Thank you for your 5-star review! We appreciate your positive feedback for our Witney Team. If you have any further comments or if there's anything more we can assist you with, please let us know. Best regards, Dan Thorne Sales Director Gatekeeper
4/5
GoogleGood experience.
Dear Dumitru Ulmanu, Thank you for your 5-star review! We're delighted to hear about your good experience with our Witney Team. Your positive feedback is appreciated, and we're here to assist you further at Gatekeeper. Best regards, Dan Thorne Sales Director Gatekeeper
5/5
GoogleShe was quite amazing
Dear Mary Muzivanhu, Thank you for your 5-star review of our Witney Team. We're thrilled to hear that you found our team member quite amazing. If there's anything specific you appreciated or if you have additional comments, please feel free to share. We're here to assist you with any future needs. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleVery friendly and supportive staff.
Dear Malith Oshan, Thank you for your 5-star review. We're delighted to hear that you found our Witney Team to be very friendly and supportive. If there's anything else we can assist you with or if you have additional feedback, please feel free to share. We appreciate your positive comments. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleResponded to all my concerns and ready to be contacted incase I have any queries
Dear Wanjiru Wachira, Thank you for your 5-star review of our Witney Team. We appreciate your positive feedback. If there's anything specific you enjoyed about your experience or if you have additional comments, please feel free to share. We're here to assist you with any future needs. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleQuick response. It was actually a good experience and always on time.
Dear Catherine, Thank you for your 5-star review. We're pleased to hear about your positive experience with our Witney Team, including their quick responses and punctuality. If there's anything else we can assist you with, please feel free to reach out. We appreciate your feedback. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleI've got an excellent customer service. Thank you very much ๐ โฆ
Dear Yevhenii Kolos, Thank you for your fantastic 5-star review! We're thrilled to hear that you received excellent customer service from our Witney Team. Your satisfaction is our priority, and we appreciate your kind words. Best regards, Dan Thorne Sales Director Gatekeeper
5/5
GoogleShe is very good and also have a customer relationship behaviour. Good job to your team.
Dear Funmi Adelowo, Thank you for your 5-star review and positive comments about our Witney Team, particularly highlighting their customer relationship behavior. We appreciate your kind words and are pleased to hear about your satisfaction. If there's anything else we can do for you, please feel free to reach out. Your feedback is valuable to us. Best regards, Dan Thorne Sales Director, Gatekeeper
1/5
GoogleIt's taken me years to get free of this agent, so please be very wary of signing a contract with these people. The rent Gatekeeper was able to achieve was significantly lower than the agent I use now. The maintenance work done by their contractors was often very over priced and of a poor standard. So issues were not rectified and I was forced to pay over and over to fix the same thing. One example is a bathroom that was leaking for years. When I moved to the new agent, the issue was finally fixed at a good price. The property is a house in multiple occupation which is let by the room, so to get rid of this agent, I had to serve notice on all of the tenants I had already paid them to source! I felt sorry for the tenants, but the alternative was to stay with Gatekeeper. The reason I had to serve notice was they said they would continue to charge me commission for the life time of the tenants, even once I had sacked them as an agent and paying a new agent to manage the same tenant and the property. Gatekeeper would literally be getting paid for nothing! This whole process cost me a lot of money, due to voids and returning the rooms to a lettable standard. The last tenant to leave, was so desperate to stay I felt sorry for him. Gatekeeper said that the only way they would release me, and not have to pay them commission for life to allow him to stay, was to pay them a whole month in rent. Because felt sorry for the tenant I reluctantly agreed to it. In light of the fact I had informed Gatekeeper of their many significant failings as an agent, I find their attitude to both me and the tenant to be utterly ruthless! The new agent is a lot more pro active and involved in the management of the property. They are making sure the cleaners are doing a good job and that maintenance issues are addressed before they become an expensive issue. I cannot say the same for Gatekeeper. I am so glad I got Gatekeeper out before the tenant eviction ban comes in (see Renters Reform Bill). Under the new rules coming, I would not be able to serve notice on the tenants using a section 21. I would then have been stuck with them for many years to come, which would have cost me a lot of money, stress and hassle! So again, please be very wary of signing a contract with these people...NegativeQuality, Value
Dear Kevin, I hope this message finds you well. I just wanted to get in touch regarding the reviews that you left, which came as a surprise to all of us. We have clearly misjudged the situation, and I am incredibly sorry for not understanding how strongly you felt and the frustration you have experienced. We genuinely thought you were satisfied with our services, but it turns out that we were wrong. If we had known how you felt, we would have come up with a different solution for you. As a result, your feedback has left us a bit shaken. As one of the founders, I have tried to schedule a call to try to come up with an amicable resolution for you. But I completely understand your decision in not wanting to discuss the matter and wish to move on. Once again, I'm sorry that it came to this point, and I truly appreciate your honesty. In the unlikely event that you change your mind and do want to discuss the matter further then you have my direct line number. Wishing you all the best Phil Kendall
1/5
GoogleIt's taken me years to get free of this agent, so please be very wary of signing a contract with these people. The rent Gatekeeper was able to achieve was significantly lower than the agent I use now. The maintenance work done by their contractors was often very over priced and of a poor standard. So issues were not rectified and I was forced to pay over and over to fix the same thing. One example is a bathroom that was leaking for years. When I moved to the new agent, the issue was finally fixed at a good price. The property is a house in multiple occupation which is let by the room, so to get rid of this agent, I had to serve notice on all of the tenants I had already paid them to source! I felt sorry for the tenants, but the alternative was to stay with Gatekeeper. The reason I had to serve notice was they said they would continue to charge me commission for the life time of the tenants, even once I had sacked them as an agent and paying a new agent to manage the same tenant and the property. Gatekeeper would literally be getting paid for nothing! This whole process cost me a lot of money, due to voids and returning the rooms to a lettable standard. The last tenant to leave, was so desperate to stay I felt sorry for him. Gatekeeper said that the only way they would release me, and not have to pay them commission for life to allow him to stay, was to pay them a whole month in rent. Because felt sorry for the tenant I reluctantly agreed to it. In light of the fact I had informed Gatekeeper of their many significant failings as an agent, I find their attitude to both me and the tenant to be utterly ruthless! The new agent is a lot more pro active and involved in the management of the property. They are making sure the cleaners are doing a good job and that maintenance issues are addressed before they become an expensive issue. I cannot say the same for Gatekeeper. I am so glad I got Gatekeeper out before the tenant eviction ban comes in (see Renters Reform Bill). Under the new rules coming, I would not be able to serve notice on the tenants using a section 21. I would then have been stuck with them for many years to come, which would have cost me a lot of money, stress and hassle! So again, please be very wary of signing a contract with these people...NegativeQuality, Value
Dear Kevin, I hope this message finds you well. I just wanted to get in touch regarding the reviews that you left, which came as a surprise to all of us. We have clearly misjudged the situation, and I am incredibly sorry for not understanding how strongly you felt and the frustration you have experienced. We genuinely thought you were satisfied with our services, but it turns out that we were wrong. If we had known how you felt, we would have come up with a different solution for you. As a result, your feedback has left us a bit shaken. As one of the founders, I have tried to schedule a call to try to come up with an amicable resolution for you. But I completely understand your decision in not wanting to discuss the matter and wish to move on. Once again, I'm sorry that it came to this point, and I truly appreciate your honesty. In the unlikely event that you change your mind and do want to discuss the matter further then you have my direct line number. Wishing you all the best Phil Kendall
5/5
GoogleRating only, no written review.
Hi Sally, many thanks for the 5 Star Review, much appreciated! All the best, Vanessa
5/5
GoogleRating only, no written review.
Dear J A, Thank you for your 5-star review of our Witney Team. We appreciate your positive feedback. If there's anything specific you enjoyed about your experience or if you have additional comments, please feel free to share. We're here to assist you with any future needs. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleShe was quite amazing
Dear Mary Muzivanhu, Thank you for your 5-star review of our Witney Team. We're thrilled to hear that you found our team member quite amazing. If there's anything specific you appreciated or if you have additional comments, please feel free to share. We're here to assist you with any future needs. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleGood communication and very friendly
Dear Denizhan Ozer, Thank you for your 5-star review! We're delighted to hear that you appreciated our team's communication and friendliness. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. We value your feedback! Best regards, Dan Thorne Sales Director at Gatekeeper
5/5
GoogleI feel welcome, and was very nice
Dear Kilon, Thank you for your positive feedback! We're thrilled to hear that you felt welcomed and had a nice experience with our Witney Team. If there's anything more we can do for you or if you have any questions, please don't hesitate to let us know. We appreciate your review and look forward to assisting you further. Best regards, Dan Thorne Sales Director at Gatekeeper
5/5
GoogleThe viewing experience was good and the lady was friendly
Dear Loriet, Thank you for taking the time to share your positive experience with our Witney Team! We're thrilled to hear that you had a good viewing and found our team friendly. If you have any more questions or if there's anything else we can assist you with, feel free to let us know. We appreciate your feedback. Best regards, Dan Thorne Sales Director at Gatekeeper
5/5
GoogleEstera Did a great job of showing us around the property today. She was very polite and extremely informative. 10/10 Thankyou!
Dear Samuel Stevens, Thank you for your 5-star review of our Witney Team and for highlighting Estera's excellent service. We're thrilled to hear about your positive experience, and we appreciate your kind words. If you have any further questions or need assistance, feel free to reach out. Your satisfaction is our priority! Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleRating only, no written review.
Hi Sally, many thanks for the 5 Star Review, much appreciated! All the best, Vanessa
3/5
GoogleWe arrived about 3 minutes early, assumed someone was waiting for us as windows were open. Rang bell, answered by painter who had 7ft ladder resting on stairs. He was unaware of our visit. He allowed me to use his phone to chase up the agent who was supposed to show us round. About 10 minutes after appointed time two young ladies arrived. When I mentioned the place was being decorated, they were unaware. We had to be very careful climbing the stairs due to the ladder. I assume one of the ladies who spoke with us was reasonably new at the job as she found the decorating paraphernalia around all rooms distracted her and need guidance from the other lady. The apartment was not ready for inspection because of the decorating and some of the temporary wiring added by the previous occupier had not been removed. This is something you will need to address with owners before arranging inspections of property.
5/5
GoogleRating only, no written review.
Dear NewBie996, Thank you for the 5-star review! We're delighted to hear that you had a positive experience with our Witney Team. If you have any further questions or if there's anything else we can assist you with, please feel free to let us know. We appreciate your feedback! Best regards, Dan Thorne Sales Director at Gatekeeper
4/5
GoogleRating only, no written review.
Dear Bhupinder Singh, Thank you for the 5-star review! We're thrilled to hear that you had a positive experience with our Witney Team. If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. We appreciate your feedback! Best regards, Dan Thorne Sales Director at Gatekeeper
5/5
GoogleRating only, no written review.
Dear Theodora Pesyridi, Thank you for taking the time to leave a 5-star review for our Witney Team. We appreciate your positive feedback. If there's anything specific you loved about your experience or if you have further comments, please feel free to share. We're here to assist you with any future needs. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleI feel welcome, and was very nice
Dear Kilon, Thank you for your positive feedback! We're thrilled to hear that you felt welcomed and had a nice experience with our Witney Team. If there's anything more we can do for you or if you have any questions, please don't hesitate to let us know. We appreciate your review and look forward to assisting you further. Best regards, Dan Thorne Sales Director at Gatekeeper
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Gatekeeper is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Witney (3-4 Kingfishers Court Northfield Farm Lane) has the most, with 910 reviews rated 4.7 out of 5, followed by Witney (77 High Street) with 909.
The three Gatekeeper offices, by town:
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Andrew wrote: "The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ..."
3 reviews from landlords, rated 5.0 out of 5 on average. For example, James wrote: "When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, Jacob wrote: "I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ..."
Yes. In The Trusted Agent 2026 awards, Witney won Platinum, West Oxfordshire won Platinum and Swindon won Platinum. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.
