How many reviews does Franklyn James have?

Franklyn James has 539 reviews across its two offices, rated 4.4 out of 5 overall: 454 on Google, 3 on Facebook, 82 on Trustpilot. Company-wide Facebook and Trustpilot reviews for Franklyn James are counted once, not once per office.

Trusted Agent profile

Franklyn James estate agents in London

Q: Where are the Franklyn James offices?

The two Franklyn James offices, by town. London (29 Narrow Street): 29 Narrow Street, London, E14 8DP. London (60 Westferry Road): 60 Westferry Road, London, E14 8JE.

4.4

★★★★★ Great

539 reviews across 2 offices and 3 platforms

Franklyn James has two offices, all in London. Together they have 539 reviews on three platforms, rated 4.4 out of 5 overall.

4.5 / 5

454

Reviews on Google

All 2 offices

2.3 / 5

Reviews on Facebook

Business-wide

Reviews on Trustpilot

Business-wide

Our offices

Franklyn James's two offices, most reviewed first. Each has its own page.

Franklyn James London (29 Narrow Street)29 Narrow Street, E14 8DP4.3 / 5 367 reviews · 282 on Google (4.5)4 in the last 90 days
Franklyn James London (60 Westferry Road)60 Westferry Road, E14 8JE4.4 / 5 257 reviews · 172 on Google (4.7)3 in the last 90 days

Reviews on Google

Showing 453 reviews on Google only. Show every review

5/5

Google

I recently rented apartment via Mark Kimber and team, the experience was frictionless and one of the few positive experience I had given recent pressure on lettings market. Unlike few other agents who use offers to raise the rent/changed negotiated deal last minute, creating so much uncertainty for me, Mark's team demonstrated great professionalism, as soon as offer was agreed, property was off the market and all other necessary procedure done quickly and seamless. Mark himself is quite responsive and available for any queries during the whole letting process

Chandan · 13 October 2023 · Franklyn James London (60 Westferry Road)

1/5

Google

Can't be trusted. Let us an unsafe rat infested property on Brookmill Road and punished complaints by deducting the cost of returfing the lawn from our deposit - because it snowed

Martin · 13 October 2023 · Franklyn James London (60 Westferry Road)

4/5

Google

Rating only, no written review.

Raj · 13 October 2023 · Franklyn James London (60 Westferry Road)

5/5

Google

Professional, helpful and very friendly service received from Vanessa at Franklyn and James. I recommend this team.

S · 13 October 2023 · Franklyn James London (60 Westferry Road)

5/5

Google

I am enjoying a tenancy with Franklyn James for almost a year, and it's been my best experience in London. Tanzila has been really helpful, and she is always quick to solve tricky situations. She is a true asset to this agency and I can only highly recommand.

Elsa · 27 August 2023 · Franklyn James London (29 Narrow Street)

5/5

Google

We've been renting with Franklyn James for the past year and just renewed our tenancy for another year. Tanzila is looking after us and has been very helpful negociating our new tenancy agreement. She has assisted us in the discussions with the landlord, was very transparent throughout the process and thanks to her we've had a good outcome. Very few agency will defend their tenants' best interests like that, especially with the current housing market in London and the overall increase in prices. Would definitely recommend Franklyn James!

Max · 27 August 2023 · Franklyn James London (29 Narrow Street)

1/5

Google

Can't be trusted. Let us an unsafe rat infested property on Brookmill Road and punished complaints by deducting the cost of returfing the lawn from our deposit - because it snowed

Jo · 20 July 2023 · Franklyn James London (29 Narrow Street)

1/5

Google

Can't be trusted. Let us an unsafe rat infested property on Brookmill Road and punished complaints by deducting the cost of returfing the lawn from our deposit - because it snowed

Jo · 15 July 2023 · Franklyn James London (60 Westferry Road)

5/5

Google

Rating only, no written review.

Ginabeth · 15 June 2023 · Franklyn James London (29 Narrow Street)

5/5

Google

Rating only, no written review.

Adam · 15 June 2023 · Franklyn James London (29 Narrow Street)

5/5

Google

Rating only, no written review.

Haley · 15 June 2023 · Franklyn James London (29 Narrow Street)

5/5

Google

Rating only, no written review.

Borja · 15 June 2023 · Franklyn James London (29 Narrow Street)

5/5

Google

Rating only, no written review.

Boróka · 15 June 2023 · Franklyn James London (29 Narrow Street)

5/5

Google

Tanzila Arefin Property Manager

Jonathan · 15 June 2023 · Franklyn James London (29 Narrow Street)

5/5

Google

Tanzila has been very helpful

Sherry · 15 June 2023 · Franklyn James London (29 Narrow Street)

5/5

Google

Thank you Gary for all your help and willingness to assist.

Ryan · 15 June 2023 · Franklyn James London (29 Narrow Street)

5/5

Google

Very professional and helpful. I am happy with their service.

Mehdi · 15 June 2023 · Franklyn James London (29 Narrow Street)

5/5

Google

Gary always does a great job, very helpful and professional

Edward · 15 June 2023 · Franklyn James London (29 Narrow Street)

5/5

Google

My lettings agent Danny King was really helpful - highly professional!

Kate · 15 June 2023 · Franklyn James London (29 Narrow Street)

5/5

Google

Thanks to Danny for being so helpful through the whole process of us getting in the flat. Very kind and professional.

Giorgos · 15 June 2023 · Franklyn James London (29 Narrow Street)

5/5

Google

Great agency, Danny was very professional and helpful. Highly recommended

Άντα · 15 June 2023 · Franklyn James London (29 Narrow Street)

5/5

Google

Franklyn James manage our property and we have had the best experience , no hassle property management services from them 👍🏻 …

P · 15 June 2023 · Franklyn James London (29 Narrow Street)

5/5

Google

Used FJ for twenty years, always outstanding service and quality advice. Would highly recommend them to anyone.

Mr · 15 June 2023 · Franklyn James London (29 Narrow Street)

5/5

Google

Staff member Ria is very helpful and gets things done back to back when working. Great mannered staff member and patient!

Abdul · 15 June 2023 · Franklyn James London (29 Narrow Street)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

Franklyn James and its branches won awards at EA Masters in one year, most recently 2020.

EA Masters winners in one year, the group and its branches: 2020.

EA Masters by year, 2020

2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
  - London Lettings

Source: EA Masters winners lists, as published, linked by year.

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Questions about Franklyn James

Which Franklyn James office has the most reviews?

London (29 Narrow Street) has the most, with 367 reviews rated 4.3 out of 5, followed by London (60 Westferry Road) with 257.

Where are the Franklyn James offices?

The two Franklyn James offices, by town:

London (29 Narrow Street): 29 Narrow Street, London, E14 8DP
London (60 Westferry Road): 60 Westferry Road, London, E14 8JE

Has Franklyn James won any awards?

Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, London.

Reviews may appear on more than one platform.

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