Franklyn James estate agents in London

★★★★★ 1/5

Google

My partner and I are extremely disappointed with Franklyn James. During the flat viewing process, they were proactive, but once we signed the contract, their service declined significantly. When we raised issues as part of the check-in process, resolutions were slow, and they seemed to prioritise the landlord’s position over ours, leaving many issues unresolved. Over the course of two years, we had almost four different property managers including Tanzila, Lucy and Tyler and now someone else which was frustrating. Each new manager was unaware of previous concerns, and responses were consistently delayed. If they manage your property, I would not recommend renting through them. Most recently, we checked out of the property, and everything seemed fine, Franklyn James confirmed that all was in order, and they liaised with the landlord which they still need to hear from and they kept saying they will come back tomorrow. However, a month has passed, and there has been no progress on the deposit return. The property manager does not respond, leaving us no choice but to escalate the matter to the deposit protection scheme as I mentioned as no concerns were raised on the check out report. I know they have many positive reviews, but I wanted to share our experience, which has been frustrating and exhausting. I also agree with others who have said they tend to favour the landlord, making it difficult for tenants to have a fair experience

Anastasia · 16 March 2025 · Franklyn James London (29 Narrow Street)

★★★★★ 1/5

Google

Rating only, no written review.

Ben · 19 January 2025 · Franklyn James London (60 Westferry Road)

★★★★★ 5/5

Google

Umar provided very good service!

Z · 13 October 2024 · Franklyn James London (60 Westferry Road)

★★★★★ 5/5

Google

Absolutely wonderful!

Angela · 13 October 2024 · Franklyn James London (60 Westferry Road)

★★★★★ 4/5

Google

Rating only, no written review.

Azizur · 13 October 2024 · Franklyn James London (60 Westferry Road)

★★★★★ 5/5

Google

Very professional, kind and knowledgable staff. Helped me during my searches for a property and stood by us despite the long process!

Aneeq · 13 October 2024 · Franklyn James London (60 Westferry Road)

★★★★★ 5/5

Google

We saw a flat with Umar and he is super professional, responsive and friendly! We felt comfortable asking questions and he got us all the answers we needed!

Carolina · 13 October 2024 · Franklyn James London (60 Westferry Road)

★★★★★ 5/5

Google

Excellent experience and kind staff. Umar is very patient in understanding your buying requirement and gives enough time to view the property. Highly recommend.

Shashank · 13 October 2024 · Franklyn James London (60 Westferry Road)

★★★★★ 5/5

Google

As a new immigrant navigating the process of purchasing a property in a new country, I am immensely grateful for the exceptional service and support provided by Mr. Umar Ikram. From the outset, He demonstrated a high level of professionalism and dedication. Umar arranged two viewings for us at a property we were considering purchasing. Throughout the viewings, he exhibited an impressive depth of knowledge about the property and the surrounding area. His insights were invaluable to me as a newcomer, and he patiently addressed all of my questions and concerns. Despite unforeseeable circumstances that ultimately led to the termination of the purchase, I cannot thank Umar enough for his unwavering support and guidance throughout the process. His professionalism, expertise, and genuine care for me are truly commendable. Thank you, Mr. Umar Ikram, for your outstanding service!

Mike · 13 October 2024 · Franklyn James London (60 Westferry Road)

★★★★★ 5/5

Google

We found our current flat in Isle of Dogs through Franklyn James and have been very happy. They have been very responsive regarding tenancy related queries and are impartial. Mark was great at showing us flats according to our requirements. And since the start of our tenancy, Lucy has been very proactive in helping us as required. Highly recommended!

Ishani · 13 October 2024 · Franklyn James London (60 Westferry Road)

★★★★★ 5/5

Google

Handy from Frankly James is an exceptional estate agent who knows the market inside out. He recently showed me a house, and I was thoroughly impressed with his professionalism and knowledge. From the moment we met, Handy was attentive, understanding, and courteous. He took the time to understand my needs and preferences and then provided invaluable insights into the property and the local market. Throughout the viewing, Handy answered all my questions with confidence and clarity, demonstrating a deep understanding of the property and its features. His knowledge of the market was evident as he expertly highlighted the unique selling points of the house and provided me with valuable information about the neighbourhood. Handy's professional demeanour and genuine passion for real estate made the entire experience enjoyable and stress-free. My wife and I felt well taken care of, and his attention to detail was commendable. It's clear that Handy takes great pride in his work and genuinely cares about his clients' needs. I highly recommend Handy to anyone in search of a knowledgeable and reliable estate agent. His expertise and dedication make him a standout professional in the industry. Thank you, Handy, for your exceptional service and for making my house-hunting experience a positive one.

Ema · 13 October 2024 · Franklyn James London (60 Westferry Road)

★★★★★ 5/5

Google

Mark Kimber was exceptionally helpful, knowledgeable, and pleasant in his service. He helped us tour our new place, listened to our requests for improvements prior to moving in, and was very reasonable in our contract negotiations. He really went the extra mile in helping us get the maximum out of our tenancy agreement, adding additional time and updates to our new house. We are extremely happy with his service and would recommend him to everyone looking for a new apartment or house. We are delighted to be moving in, thanks to Mark!

Owen · 13 October 2024 · Franklyn James London (60 Westferry Road)

★★★★★ 2/5

Google

We had a bad experience with an agent called Mark Kimber in terms of communication. After viewing a house in E14, we submitted an offer and didn't receive any communication back from him until I called to check. The offer got rejected which is fine. But I messaged Mark again afterwards with a new offer and the same thing happened. He didn't respond to the offer or even answered my call. It's ok to reject an offer, but what is not ok is to ignore customer multiple times and not respond to their communication. Updated to 2 stars after receiving a call from Hannah too appreciate her attempt to improve the company image.

Sami · 13 October 2024 · Franklyn James London (60 Westferry Road)

★★★★★ 5/5

Google

Kirsty was very friendly and helpful, maintaining constant contact with us throughout the process. Although not being successful the first time, once the property was on the market again she contacted us right away which was really appreciated. Thank you, Kirsty!

Will · 13 October 2024 · Franklyn James London (60 Westferry Road)

★★★★★ 4/5

Google

We had a positive experience with Franklyn James (Mark) for going through the process of getting a new flat. Mark was very professional and kept us at ease throughout. Only piece of feedback is that some requests were not passed on to the landlord so we’re not actioned upon and we rarely received notice of receipt for our e-mails which would have been great. Other than that it’s the most positive experience I have had for finding a property through an agency.

Rob · 13 October 2024 · Franklyn James London (60 Westferry Road)

★★★★★ 5/5

Google

I have been pleasantly impressed with Adil, and the team specifically Mark and Dylan on my dealings with them with the sale and tenancy agreements for several properties I have. I have been with the same estate agents for 20+ years but am so glad I trusted Adil to move to Franklyn James as they have been great. I have received a personal service from Adil who has spoken to me on several occasions giving me advice when needed with backed up sound reasoning. The service has been exceptional, very prompt, and informative. I have in a very short period sold 2 properties and had increased rental agreements on other properties. I would highly recommend them.

Robinah · 13 October 2024 · Franklyn James London (60 Westferry Road)

★★★★★ 1/5

Google

The past 3 weeks dealing with Franklyn James realtors has been so stressful and overall just hideous. Although we had paid the deposit for the apartment we were going to rent they did not inform the landlord or whatever happened and we literally found our apartment for rent with another agent and they were also a couple of offering on it, meanwhile my partner and I have been packing to move in 3 days and that is one of the many things that went wrong the past 3 weeks. Literally the landlord contacted us directly in order to solve all the mess. Renters, Landlords BEWARE

Sebastian · 30 September 2024 · Franklyn James London (60 Westferry Road)

★★★★★ 5/5

Google

Mark was friendly and super helpful with anything we needed, any questions we had over phone or email he was always super knowledgable and kind. Super easy process, would recommend!

Seb · 31 August 2024 · Franklyn James London (60 Westferry Road)

★★★★★ 5/5

Google

Had an amazing experience with the agency, especially with the agent Dylan who was very responsive, very helpful, and helped me find the perfect property. Couldn’t recommend it more!

Yassine · 31 August 2024 · Franklyn James London (60 Westferry Road)

★★★★★ 5/5

Google

My partner and I felt so well supported by our agent Mark K., he was very communicative and helped sort out everything that came up through the renting process!

Avery · 31 August 2024 · Franklyn James London (60 Westferry Road)

★★★★★ 5/5

Google

We had the pleasure of working with Mark when we bought our house 5 and a half years ago, and we were so impressed that we didn't hesitate to reach out to him again when it came time to sell due to upsizing needs. His attention to detail, and genuine care for his clients make the entire process smooth and stress-free. We're grateful for his guidance and highly recommend him to anyone looking to buy or sell a home. Thank you, Mark and the team, for your exceptional service! And congratulations Mark to sell the very same house twice in a row in less then 6 years :)

Engin · 31 August 2024 · Franklyn James London (60 Westferry Road)

★★★★★ 5/5

Google

Mark Kimber was exceptionally helpful, knowledgeable, and pleasant in his service. He helped us tour our new place, listened to our requests for improvements prior to moving in, and was very reasonable in our contract negotiations. He really went the extra mile in helping us get the maximum out of our tenancy agreement, adding additional time and updates to our new house. We are extremely happy with his service and would recommend him to everyone looking for a new apartment or house. We are delighted to be moving in, thanks to Mark!

O · 20 August 2024 · Franklyn James London (60 Westferry Road)

★★★★★ 1/5

Google

Absolutely horrid experience. Had 5 new property managers in the space of a year. The agency has not taken responsibility despite raising concerning issues repeatedly over 10 months. The letting agent also shared ‘embellished’ truths about the property like: concierge included. Which were found to be untrue once we moved in. Would never work with them again.

Nur · 27 June 2024 · Franklyn James London (29 Narrow Street)

★★★★★ 1/5

Google

Can't be trusted. Let us an unsafe rat infested property on Brookmill Road and punished complaints by deducting the cost of returfing the lawn from our deposit - because it snowed

Martin · 16 April 2024 · Franklyn James London (29 Narrow Street)