★★★★★ 5/5
GoogleYawar has been a fantastic property manager throughout my tenancy. He was always very helpful, professional, and accommodating. One of the things I appreciated most was how well he maintained communication between me and the landlord, he always kept me in the loop and made sure everything was clear and transparent.
When it came time for me to look for a new place, Yawar went out of his way to try and assist with finding a new rental, which I really appreciated. He was swift in responding to any queries I had and always handled everything with a high level of professionalism.
Overall, Yawar made the experience much smoother and less stressful. I'd highly recommend him to anyone working with Franklyn James.
Fatima · 10 August 2025 · Franklyn James London (29 Narrow Street)
★★★★★ 1/5
GoogleAwful and horrible experience with Franklyn James.
From the start, we experienced several issues with the flat, which were raised as part of the check-in process. However, resolutions were delayed or ignored, and it quickly became clear that they prioritised the landlord’s interests over ours. Many of these problems remained unresolved throughout our tenancy.
Over over a year we were passed between at least four different property managers, including Gary, Sam, Mia, Adil; none of whom seemed aware of previous communications. This lack of continuity was frustrating and led to repeated delays in addressing concerns.
Upon vacating the property, we arranged and paid for a professional cleaner for four hours. Franklyn James initially confirmed that everything was in order after checkout, and they said they were awaiting final confirmation from the landlord. However, we were charged a few extra non-sense cost intentionally.
It’s also worth noting that the landlord is the wife of the estate agency owner, a clear conflict of interest that casts doubt on the fairness of the entire process. We now suspect our deposit is being withheld unjustifiably under the pretext of a cleaning issue, despite the professional clean and no concerns raised in the checkout report.
Please avoid.
Madeleine · 25 July 2025 · Franklyn James London (29 Narrow Street)
★★★★★ 5/5
GoogleAfter a lot of change in the property management team, Yawar took over management of the property and did an excellent job, providing valuable advice and managing a very difficult set of tenants in a professional and fair manner
Ravi · 6 July 2025 · Franklyn James London (29 Narrow Street)
★★★★★ 5/5
GoogleYawar is a good senior manager. He is very responsive, handles tenants concerns very quickly and provides good value through negotiations with suppliers! Highly recommend Frankly James to potential landlords in Limehouse area!
Ivan · 30 May 2025 · Franklyn James London (29 Narrow Street)
★★★★★ 5/5
GoogleI can’t thank Mark enough for all his help in securing my new flat. From start to finish, he was professional, friendly, and incredibly supportive. He made what can often be a stressful experience feel smooth and straightforward, always keeping me updated and answering every question with patience and care.
If you’re looking for someone who truly cares and delivers exceptional service, Mark is the person you want by your side.
João · 17 April 2025 · Franklyn James London (60 Westferry Road)
★★★★★ 1/5
GoogleAbsolutely horrid experience. Had 5 new property managers in the space of a year. The agency has not taken responsibility despite raising concerning issues repeatedly over 10 months.
The letting agent also shared ‘embellished’ truths about the property like: concierge included. Which were found to be untrue once we moved in. Would never work with them again.
Nora · 16 April 2025 · Franklyn James London (29 Narrow Street)
★★★★★ 5/5
GoogleI have had the pleasure of working with Joanna Socko from Franklyn James Limehouse since 2016, and I can only express my highest appreciation for her. Over the years, I have had numerous requests, and Joanna has always handled them with outstanding efficiency, often on a daily basis or nearly so, demonstrating impeccable professionalism.
Her cordiality, quick understanding, and ability to resolve any situation with precision and attention to detail make her an invaluable asset. She truly deserves this recognition!
Raffaele · 16 April 2025 · Franklyn James London (29 Narrow Street)
★★★★★ 5/5
GoogleAs a tenant who lived in a properly managed by Franklyn James, I’d be happy to recommend this business. Azar, my property manager, certainly defies all of the negative stereotypes attached to London letting agents. He’s friendly, responsive and gets issues sorted out efficiently and quickly.
Louis · 16 April 2025 · Franklyn James London (29 Narrow Street)
★★★★★ 5/5
GoogleGreat experience with Franklyn James!
Dominic was great! He showed me around the flat on two occassions - I asked for a second viewing to clarify something very specific before putting in an offer, and they arranged and attended the second visit within the hour.
The agents don't engage in bidding wars like others do. I've been searching for a place to move for a couple of months now and have seen it all.
Definitely a standout!
Greg · 16 April 2025 · Franklyn James London (29 Narrow Street)
★★★★★ 5/5
GoogleGreat experience working with Franklyn James on our first time buy. Adil Sljivar was very communicative and supportive throughout quite a difficult exchange process that took 9months to complete.
Matt · 16 April 2025 · Franklyn James London (29 Narrow Street)
★★★★★ 5/5
GoogleThe team was very quick to respond and very helpful. As a landlord, I am really pleased to work with FJ.
Cynthia · 16 April 2025 · Franklyn James London (29 Narrow Street)
★★★★★ 1/5
GoogleSona and the team at Franklyn James are extremely unprofessional. Nobody has any communication skills. Avoid at all costs
Lewis · 16 April 2025 · Franklyn James London (29 Narrow Street)
★★★★★ 5/5
GoogleAlex Adeyoye is the best agent I have ever met. He is not just professional, but also thoughtful and nice.
Jia · 16 April 2025 · Franklyn James London (29 Narrow Street)
★★★★★ 5/5
GoogleJames Cooper was an amazing property agent. He was very friendly, informative and matched me with a flat that suited my needs! I highly recommend him and Franklyn James.
Marisa · 16 April 2025 · Franklyn James London (29 Narrow Street)
★★★★★ 5/5
GoogleTyler is the best property manager, I’ve come across so far. From the time he started managing the property, I was impressed by his professionalism, responsiveness and commitment to ensuring a smooth and positive experience. I would wholeheartedly recommend Tyler and he is an asset to Franklyn James.
Souvik · 16 April 2025 · Franklyn James London (29 Narrow Street)
★★★★★ 5/5
GoogleJames Cooper - the best agent we met while looking for a new flat. Professional, polite, responsible, and sure to help as much as possible. He really cares about his clients. Does not delay anything and takes action immediately.
Kestutis · 16 April 2025 · Franklyn James London (29 Narrow Street)
★★★★★ 5/5
GoogleRating only, no written review.
Nicholas · 16 April 2025 · Franklyn James London (29 Narrow Street)
★★★★★ 5/5
GoogleI am very glad with their services. They are very helpful. & I am happy to got my desire place.
Fahema · 16 April 2025 · Franklyn James London (29 Narrow Street)
★★★★★ 5/5
GoogleThe whole process went well.
Kirsty was very helpful, clear communication.
Thank you Kirsty for your help.
Árpád · 16 April 2025 · Franklyn James London (29 Narrow Street)
★★★★★ 5/5
GoogleI am incredible greatful for the service provided by Handy, he was incredibly helpful and professional throughout the whole process handled efficiently can't thank him enough highly recommended.
Luscious · 16 April 2025 · Franklyn James London (29 Narrow Street)
★★★★★ 5/5
GoogleAdil and the team were fantastic in buying our first property. Really easy to get hold of and always willing to be of assistance.
Kieran · 16 April 2025 · Franklyn James London (29 Narrow Street)
★★★★★ 5/5
GoogleKirsty was super helpful and friendly. They were always quick to respond and provide us with the information we needed before moving into a new flat.
Teny · 16 April 2025 · Franklyn James London (29 Narrow Street)
★★★★★ 5/5
GoogleHandy customer service is awesome! He's super knowledgeable, attentive and always goes the extra mile to make sure everything goes smoothly. Really impressed!
Joao · 16 April 2025 · Franklyn James London (29 Narrow Street)
★★★★★ 5/5
GoogleIn my experiance with Franklyn james agents I have always been given great service and communication. if there is ever a issue it is quickly resolved and if ever a query it is quickly responded too. i find franklyn james very professional and give great service i would highley recommend people use them .
Ricky · 16 April 2025 · Franklyn James London (29 Narrow Street)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
