5/5
GoogleRating only, no written review.
Trusted Agent profile
Franklyn James estate agents in London
★★★★★
540 reviews across 2 offices and 3 platforms
Franklyn James has two offices, all in London. Together they have 540 reviews on three platforms, rated 4.4 out of 5 overall.
454
Reviews on Google
All 2 offices
3
Reviews on Facebook
Business-wide
83
Reviews on Trustpilot
Business-wide
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Our offices
Franklyn James's two offices, most reviewed first. Each has its own page.
Awards
Industry awards
Franklyn James and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- WinnerEA Masters 2020: Best Estate Agent Guide 2021 award winning agency, Lettings, London
Source: EA Masters winners lists, as published, linked by year.
Reviews on Google
Showing 453 reviews on Google only. Show every review
Google1/5
GoogleDo not rent from this agency!
1/5
GoogleTerrible experience as landlord, very unprofessional staff.
4/5
GoogleAntony and Franklyn James provided prompt response for our queries. We received very good service, recommended
5/5
GoogleGary and Franklyn James provided prompt response for any query and timely rent transfer every month. We received very good service, highly recommended
1/5
GoogleFranklyn James management is terrible! Highly not recommended ! They just disappear when we need help! Dovile and Fiona did't reply to our messages when our boiler stopped working this winter - they didn't reply when our neighbor complained about having water dropping from their ceiling - They prevent other services (repair and inspection contractors) to do their work properly by providing them with incomplete set of keys. Franklyn James where are you?
5/5
GoogleSaw multiple flats with Lee Alter of Franklyn James. The most professional estate agent I have met in the process of looking for a property. He was polite and always punctual. I'd highly recommend them.
1/5
GoogleUnfortunately Franklyn James were not reliable, professional or polite when we needed to change a tenant on our contract. They lost personal and highly confidential documents supplied by our new tenant, as well as claiming to have no records of a change of tenancy, despite us having long email chains detailing the change. They claimed we had never supplied the documents and were rude in their correspondence with us about the matter. Once they found them, they did not tell us or admit fault. A different employee then accidentally told us that they had found them. We never received any apology and were charged nearly £300 for the fiasco. Very disappointing service.
5/5
GoogleWe have been clients of Franklyn James for about 15 years in which time Gary has represented us virtually throughout. Gary is always ready to solve problems; he responds to emails and telephone calls promptly; and he finds solutions which satisfy us and are acceptable to tenants. It is without doubt that Gary is a great asset to Franklyn James.
5/5
GoogleI have worked with many different agents across London and I can say Gary and the property management team of Franklyn James are very organised and have a fast turn around in getting remedial work authorised. In the 2 years I have been working with them I have never had any issues with payments and in general they are delight to work with. I look forward to many more years to come.
5/5
GoogleI have been using Franklyn James’ services as a landlord for about ten years. They have always been very professional and knowledgeable. During the process of the last tenancy change they proved again their efficiency. Special thanks to Antony and Lee (and the rest of the team). Highly recommended.
5/5
GoogleFranklyn James have managed our flat for a number of years and they have been excellent. Always helpful, friendly and professional, I have nothing but praise for them. They have sorted out problems quickly and efficiently and have been very easy to communicate with. I would have no hesitation in using them for any future work.
5/5
GoogleFranklyn & James were professional throughout my tenancy with them. In particular, Gary was helpful and responded to any issues or inquiries quickly. I encountered no issues from signing the tenancy to the processes of returning the deposit and would recommend people consider letting a property through Franklyn & James.
5/5
GoogleFranklyn James have managed two of my properties over the last four years. I have frequently dealt with Gary Atkins and Lee Alter and found them to be very polite, efficient and professional. I can also say the same about the other staff I have dealt with. Payment of rent is timely and any queries are dealt with efficiently. I would highly recommend them.
5/5
GoogleI am very happy with the service that Franklyn & James provided to us. We rented a flat from them and were in the property for just over two years. They were professional throughout our tenancy . Communicating with them is easy and they respond promptly. Gary in particular, was very helpful and dealt with any issues or inquiries quickly. From signing the tenancy to the processes of returning the deposit, we had no issues. I have no hesitation in recommending Franklyn & James.
5/5
GoogleGreat professional, always keen to help and assist with constant follow up about the requirements and preferences. I reccomend.
5/5
GoogleJuan Bailey was really helpful and very honest we will recommend him as adviser if you looking for axcoaccommoda
5/5
GoogleQuick and efficient. Always ready to answer any queries. In particular Jamie was the star of a very good team.
5/5
GoogleMark was very helpful in the viewing process and had timely follow-up on the case. It was a pleasure to have met Mark!
5/5
GoogleI have been using the services of Franklyn James for the last three years for both rental as landlord and sale of property and I have been very satisfied with their profession and prompt services
4/5
GoogleWe told several estate agents the type of property we we looking for and Jamie at Franklyn James came up trumps! The whole process taking about three months from our first viewing to moving in.
5/5
GoogleThis was my first time searching for a house in London and Mark was extremely friendly, took time out to explain me the details, and guided me throughout the process. Overall, a very professional experience
5/5
GoogleJust rented a flat from Franklyn James. Juan (Bailey) was very helpful, he communicated our concerns and requests to landlord very well and ensured a smooth deal.
5/5
GoogleJamie Hutton and Mark Kimber were really helpful in buying our new home. I'd highly recommend working with them .
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Franklyn James
Which Franklyn James office has the most reviews?
London (29 Narrow Street) has the most, with 367 reviews rated 4.3 out of 5, followed by London (60 Westferry Road) with 257.
Where are the Franklyn James offices?
The two Franklyn James offices, by town:
- London (29 Narrow Street): 29 Narrow Street, London, E14 8DP
- London (60 Westferry Road): 60 Westferry Road, London, E14 8JE
Has Franklyn James won any awards?
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, London.
