5/5
GoogleRating only, no written review.
Trusted Agent profile
Franklyn James estate agents in London
★★★★★
539 reviews across 2 offices and 3 platforms
Franklyn James has two offices, all in London. Together they have 539 reviews on three platforms, rated 4.4 out of 5 overall.
454
Reviews on Google
All 2 offices
3
Reviews on Facebook
Business-wide
82
Reviews on Trustpilot
Business-wide
Our offices
Franklyn James's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 453 reviews on Google only. Show every review
Google5/5
GoogleAwesome experience! Everyone was super helpful in the process of viewing, leasing, and moving in. Highly recommend!
5/5
GoogleGary manages the property well with a minimum of fuss - and the property has yet to be vacant in my 10 years of wonership.
5/5
GooglePurchased the property early this year through Franklyn James. I would like to admit professionalism, prompt responses during the process and support.
5/5
GoogleI've been with the firm for some years ,they have been easy to deal with and it is simply true to say that Gary Atkins knows his stuff and Anthony Cope is keen to help
5/5
GoogleExcellent service throughout . Gary Atkins ,property Manager ,in particular is exceptional . He is polite , efficient and responsive.
5/5
GoogleFranklyn James have provided us with an excellent service - great tenants and issues dealt with well, paperwork etc always good. Long may it continue!
5/5
GoogleI have used Franklyn James for the past 10 Years and have always found them to be honest, professional and polite.I am very happy with the full management service that Gary and his team are providing me.
5/5
GoogleGreat experience as a landlord. The team were efficient, friendly and helpful. They found great tenants for my apartment and everything has gone very smoothly. Highly recommended.
5/5
GoogleI have been renting through Franklyn James for 3 years now and i have just been in the process of contract negotiation. Linda Nwachukwu was very helpful and prompt in replies. She managed all the process and helped with landlord negotiation around some points raised.
5/5
GoogleI was in a rush to find a flat, and Antony Cope has helped ensure I moved in asap. Everything was very smooth and straightforward, and I received all details regarding my tenancy and stay right away. Very happy with the service.
5/5
GoogleThey helped me find a good flat in a really good area, at a price way bellow the average. I was out of the country at the time and the whole process was straightforward and easy, from exchange of documents to a Skype visit of the house. Lived in that flat, managed by them, for 2 years. Always prompt, always quick to arrange for repairs. I would recommend them in a heartbeat :)
5/5
GoogleFranklyn & James has been excellent up until now (still a tenant). I am especially happy with Gary Atkins who has been very helpful and responsive to any issue that has appeared throughput our 1 year+ stay in E14.
5/5
GoogleAs a landlord with multiple properties in the South east region, I can honestly say that Franklyn James has one of the best letting management team (lead by Lee and Gary). I can trust them fully in managing my property and always provide me with competitive quotes when it comes to repair and maintenance. Excellent service all around.
5/5
GoogleMy wife and I used Franklyn James to market and sell our property in Bow. We were very impressed with the service we received. Lee and Antony were very responsive, pro-active and diligent throughout. I would have no hesitation recommending the firm.
5/5
GoogleI have been a customer of Franklyn James for four years now in the capacity of Landlord. They have been a pleasure to deal with always efficient, courteous and friendly. The service when tested has delivered, if there has been problems within the property thereby giving any Landlord peace of mind that the relationship between landlord and Tenant will be protected.
5/5
GoogleFranklyn James are always professional and efficient, they have repeatedly found good quality tenants for my flat and are always pleasant to deal with. Gary Atkins conducts the management side efficiently and I can thoroughly recommend other members of the team such as Lee, Mark and George.
5/5
GoogleI've been living in a property managed by Franklyn James for just over 2 months now and I have been impressed with the level of service this company provides. Antony Cope was upfront, frank (please excuse the pun), and enthusiastic and helped myself and my flatmate set up in the flat. Gary Adkins then took over after we had fully moved in and has been attentive and quick to respond to any issues that we have had. Would recommend Franklyn James in a heartbeat!
5/5
GoogleWas assisted by George in finding a flat to rent. Would highly recommend .
5/5
GoogleExcelente service. I rent a house with George, he is amazing.
5/5
GoogleSix star service provided by George Ward and team. Highly recommend.
5/5
GoogleI was very happy with the service provided by Grace Pascall - very pleasant and professional.
5/5
GoogleGreat experience, very professional and pleasant staff all round. I felt very listened to and understood by Sam, on what it is I am looking for in a property.
5/5
GoogleI was assisted by Mark Kimber who did an excellent work. I can’t thank Mark enough for helping us with our flat.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Franklyn James and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- London Lettings
Source: EA Masters winners lists, as published, linked by year.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Questions about Franklyn James
Which Franklyn James office has the most reviews?
London (29 Narrow Street) has the most, with 367 reviews rated 4.3 out of 5, followed by London (60 Westferry Road) with 257.
Where are the Franklyn James offices?
The two Franklyn James offices, by town:
- London (29 Narrow Street): 29 Narrow Street, London, E14 8DP
- London (60 Westferry Road): 60 Westferry Road, London, E14 8JE
Has Franklyn James won any awards?
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, London.
