5/5
GoogleGreat service especially from Tanzila Arefin who helps managed my property. Always prompt and going extra mile to help with any issues. Totally recommend Franklyn James
Trusted Agent profile
Franklyn James estate agents in London
★★★★★
539 reviews across 2 offices and 3 platforms
Franklyn James has two offices, all in London. Together they have 539 reviews on three platforms, rated 4.4 out of 5 overall.
454
Reviews on Google
All 2 offices
3
Reviews on Facebook
Business-wide
82
Reviews on Trustpilot
Business-wide
Our offices
Franklyn James's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 453 reviews on Google only. Show every review
Google5/5
GoogleTanzila was amazing from start to finish. I would definitely recommend Franklyn James, but more importantly tanzila who made the tenancy getting things fixed in a timely organised mannerPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleOne great agency altogether, everybody is friendly and always ready to help. Tallulah and Bethany have been most helpful in my dealings with them. Would always recommend. Cheers
5/5
GoogleExcellent letting agents who are professional in their care of both landlord and tenants. Quick to respond to emails and act upon instruction and offer fair advice to ensure properties are let quickly. Well done !
5/5
GoogleThe service from Gary Atkins at Franklyn James is always exceptional! He is always available to help with any issues and very quick in responding. It’s a pleasure to work with him.
5/5
GoogleGary and his colleagues have been managing my property for 2.5 years now. They are very professional, respond quickly and resolve any issues in no time. Overall very good service!
5/5
GoogleFranklyn James are second to none when it comes to property management, they have great team in place and would recommend any landlords to manage their properties. Tanzila, Denisa and Gary are experts are their trade.
5/5
GoogleGary is the property manager looking after the flat I am currently renting. Since day one he has been extremely responsive and helpful. I can only say positive things about him.PositiveProfessionalism
5/5
GoogleHad a very positive experience finding a place to rent. Both Gary and Antony were prompt and efficient and made the moving process extremely quick and easy. Couldn't recommend them enough.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMy agent Antony Cope was very helpful and responsive! It took us very fast to process all the procedures when renting the apartment. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGary has been most helpful to us during last 6 years that we are in the premises. Always competent advise abs speedy reply, as well as negotiation on our behalf with our Landlord. Always seamless and on time. Thank you
5/5
GoogleHave been renting our flat thru Franklyn James for last 2 years. Very responsive staff to any issues with the flat specially Tanzila who has been helping us over last couple of months. Highly recommended
5/5
GoogleAntony and Denisa at Franklyn James have both been great in responding and resolving any questions or issues I have had in a prompt, professional and courteous manner. They say their clients are important to them and have demonstrated this to be true through their actions, most refreshing! Highly recommended!PositiveResponsiveness, Professionalism
5/5
GoogleGary has always been super quick to respond on any issues. Be it a washing machine leak or changing of the boiler, any issues we've had have been quickly and properly resolved. I'm super happy with Franklyn James :)
5/5
GoogleTanzila at the limehouse office has been attentive, friendly and professional with all our queries regarding our rental property. I’ve rented with a lot of London estate agents and Franklyn James are hands down the easiest to deal with.PositiveResponsiveness, Professionalism
5/5
GoogleFJ was very helpful when i was looking for a new flat to rent, Danny did a great job in taking my requirements, selecting a list of properties and then negotiating my special requests with the owner. Gary then put the finishing touch to the deal and everything got sorted out. An A+ performance through and through.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe've been clients of FJ for the last 4 years and a half and I only have positive things to say. From day 1 when we rented a flat with them to last day, they've been very punctual and treated everything with high professionalism. I would highly recommend on this market to reach out to them! And I would also like to thank Denisa P. for always being on top of things and for completing our end of tenancy process so quickly!PositiveResponsiveness, Professionalism
5/5
GoogleFranklyn James have always offered prompt and professional service to us as Landlords. They have given us sound advice whilst also getting good feedback from our tenants on the service they receive. Denisa and Gary and the rest of the team have out gratitude.PositiveResponsiveness, Professionalism
5/5
GoogleI’ve been renting in London for 6 years and half of that period has been through Franklyn James. They are one of the better rental agencies and their service has been responsive and prompt. Tanzila Arefin has been professional at all times and easy to communicate with. I’d recommend her and Franklyn James.PositiveResponsiveness
5/5
GoogleIn my opinion Franklyn James tops all Estate Agents I have had dealings with. All team members are professional, polite and are always there to help. Recently Tanzila joined the team as Property Manager and although new to her role she has proved to be professional, efficient and communicates well with clients with the right attitude.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleFranklyn James has managed my properties in Limehouse for around ten years now. They are one of the most professional agents I have dealt with. Problems and issues are dealt with promptly and fairly. Gary is very friendly and responsive. I would highly recommend them for property management in the docklands area.
5/5
GoogleFranklyn James was especially helpful in helping me get my first accommodation when I moved to London. Their agents were patient and considerate during the viewing but I must specifically commend Gary Atkins (Property Manager), who is always available and prompt to respond to any queries. Gary has been so exceptionally helpful and kind during my stay so much so that I am hopeful to continue my tenancy with Franklyn James going forward.
5/5
GoogleI went through the process of renting a property with Franklyn James and was really happy with the service throughout. Antony helped me to secure the flat promptly, answering all questions and even replying to emails on his day off which I really appreciated. Denisa is currently managing the property I'm renting and she has always been very responsive, helpful and kind, I've had a great experience so far and hope to continue renting with them long term - Thank you!
5/5
GoogleI recently contacted Franklyn James about my intention to rent out my vacant property. It was a Saturday, and I had no expectations of hearing back that day. But that same day a manager from Franklyn James, Inga, called and arranged to visit my property. She provided a rental valuation, gave me a run-down of the services Franklyn James offer, and useful information about the current market. I had spoken to other agents during my research, but after learning all Franklyn James had to offer, and experiencing the honesty and professionalism, I had no hesitation in opting to use their service over the others. Within days my flat was on the market, and they had found me a tenant. Highly recommend for other landlords.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Franklyn James and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- London Lettings
Source: EA Masters winners lists, as published, linked by year.
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Questions about Franklyn James
Which Franklyn James office has the most reviews?
London (29 Narrow Street) has the most, with 367 reviews rated 4.3 out of 5, followed by London (60 Westferry Road) with 257.
Where are the Franklyn James offices?
The two Franklyn James offices, by town:
- London (29 Narrow Street): 29 Narrow Street, London, E14 8DP
- London (60 Westferry Road): 60 Westferry Road, London, E14 8JE
Has Franklyn James won any awards?
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, London.
