Trusted Agent profile
★★★★★
539 reviews across 2 offices and 3 platforms
Franklyn James has two offices, all in London. Together they have 539 reviews on three platforms, rated 4.4 out of 5 overall.
454
Reviews on Google
All 2 offices
3
Reviews on Facebook
Business-wide
82
Reviews on Trustpilot
Business-wide
Franklyn James's two offices, most reviewed first. Each has its own page.
Showing 453 reviews on Google only. Show every review
5/5
GoogleExcellent service provided with a minimal time frame by Mark Kimber and we were able to move to our apartment within 2 weeks. Really happy with the service provided and we were able to view the property on the same day that we requested a viewing appointment.PositiveResponsiveness, Professionalism
5/5
GoogleFrom the start Mark has been friendly, profressional and helpful and left no stone unturned. He has been available whenever we had any questions and is very responsive. He managed to get us a great deal on an amazing flat and has made this whole experience very smooth and fast. I would highly recommend Franklyn James and Mark K. Thank you Mark!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGood organization with positive ethos and professional outlook.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleGreat property management company. Professional & friendlyPositiveProfessionalism
5/5
GoogleWe rented a flat through Franklyn James in Limehouse for the last 7 years and have been very pleased with their professional and friendly service. They have been very helpful over the years sorting any issues with the flat very efficiently. I recommend them highly.PositiveProfessionalism
5/5
GoogleGary and the team at Franklin James have always been quick to respond and helpful throughout our tenancy. Initially upon arrival there were issues with the property due to the previous tenancy, these were highlighted and swiftly sorted out. Since then communication has always been easy and responsive, happily recommend.PositiveResponsiveness, Professionalism
5/5
GoogleWe’ve been renting with Franklyn James for 3 years now, and over that time we’ve had a number of great property managers - most recently Tanzila who has been especially helpful. They’re always professional and quick to respond to any queries or issues. We’ve always had a great experience with them and would recommend them to other renters.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleFantastic servicePositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleVery unprofessional, rude and unhelpful!NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleHungry for a little bit of money. Lied for a little bit of money.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleBy far the best agency I dealt with in UK.
5/5
GoogleTanzila has been super helpful and solved any question I had in an extremely timely manner.
5/5
GoogleAmazing move in thanks to Tanzila. She has been incredibly helpful, quick and empathic.
5/5
GoogleThe entire team has been incredibly responsive and efficient. They have always answered all our queries timely and have made the moving in process as smooth as possible
5/5
GoogleI used to be a tenant with Franklyn James, the team was very professional and swift in responding to all of my enquiries. Thanks again!PositiveResponsiveness, Professionalism
5/5
GoogleVery happy with the support received from Tanzila. She was swift and good in finding favorable solution.
5/5
GoogleFJ are managing my property and Tanzila Arefin dealt with my requests timely and very professionally, my property is in good hands!PositiveResponsiveness, Professionalism
5/5
GoogleHighly recommend Mr. Gary Atkins from Franklyn James. He is very helpful and kind every time. Thank you for the professional service.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleTanzila - Gary - James and all the staff are up to date with Market Trends - and extremely friendly in there responses to email and telephone calls.
5/5
GoogleTanzila is an amazing property manager. So happy to have her as our main contact!
5/5
GoogleTanzila has been very responsive and attentive to all our needs when moving into our new property - a very smooth process with Franklyn James!PositiveResponsiveness, Professionalism
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Franklyn James and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
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London (29 Narrow Street) has the most, with 367 reviews rated 4.3 out of 5, followed by London (60 Westferry Road) with 257.
The two Franklyn James offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, London.
