★★★★★ 1/5
GoogleI would not recommend this letting agency based on my experience as a tenant.
Throughout my tenancy, I found communication to be slow and, at times, obstructive. Maintenance issues were not addressed within a reasonable timeframe, with some taking several months to resolve. On multiple occasions during the winter period, I was left without heating or hot water, which caused significant inconvenience.
As I am now leaving the property, I have also experienced attempts to apply charges that I believe are not in line with current regulations.
Overall, I found the service to fall below expected professional standards, particularly in relation to responsiveness, maintenance, and tenant support
Ben · 11 June 2026 · Frank Harris & Co. Lambeth
★★★★★ 5/5
GoogleHad a great experience letting an apartment with Joe O'Regan yesterday! The viewing was excellent and he was able to answer all the questions I had about the apartment. We decided to rent the property and he has been really helpful in getting all of our documents sorted within a day of viewing the flat!
Harvey · 11 June 2026 · Frank Harris & Co. Lambeth
★★★★★ 5/5
GoogleJoe O’Regan was great and helped us through a very smooth process!
Anjali · 11 June 2026 · Frank Harris & Co. Lambeth
★★★★★ 5/5
GoogleCurrently trying to sort a tenancy with this letting agency, and joe has been a great help from accommodating viewings, to helping facilitate an offer and all the steps following that. He’s been easy to contact and has helped with every query along the way, thanks Joe.
Neha · 11 June 2026 · Frank Harris & Co. Lambeth
★★★★★ 5/5
GoogleExcellent service from start to finish from Joe. He was friendly, professional, and extremely helpful in securing my apartment. Communication was outstanding, he was always quick to respond to calls, texts, and messages, and kept me informed throughout the process. I would highly recommend his services to anyone looking for a reliable and efficient estate agent.
Ꭰavid · 11 June 2026 · Frank Harris & Co. Lambeth
★★★★★ 5/5
GoogleHad a viewing with Joe, very professional and knowledge of the property and the local area
Maz · 11 June 2026 · Frank Harris & Co. Lambeth
★★★★★ 5/5
GoogleJoe was a huge help - super warm and professional with great communication!
Sybil · 11 June 2026 · Frank Harris & Co. Lambeth
★★★★★ 5/5
GoogleJoe was a fantastic agent to work with, very polite, friendly and empathetic. Very good understanding of the importance of finding the right home
Samera · 11 June 2026 · Frank Harris & Co. Lambeth
★★★★★ 5/5
GoogleWe had a great experience with Freddie. He was very helpful throughout, made the process smooth and efficient, and answered all our questions. Thank you!
Beltran · 11 May 2026 · Frank Harris & Co. Lambeth
★★★★★ 5/5
GoogleJoe has been such a great help at Frank and Harris. When we came to him last minute he was very empathetic and supportive to the point that he finalised our agreement outside of office hours just to give us some peace of mind and accommodate for issues that weren’t his from our side. Definitely recommend Frank and Harris and if you want to be certain the job will be done asap ask for Joe.
Rawand · 11 May 2026 · Frank Harris & Co. Lambeth
★★★★★ 4/5
GoogleJoe was very helpful and led a fantastic viewing.
Shreya · 11 May 2026 · Frank Harris & Co. Lambeth
★★★★★ 5/5
GoogleI had a great experience viewing a property with Joe yesterday. He was really nice to deal with and took the time to answer all my questions thoroughly. Definitely made the whole process feel much easier!
Victor · 11 May 2026 · Frank Harris & Co. Lambeth
★★★★★ 5/5
GoogleExcellent
Wolf · 11 May 2026 · Frank Harris & Co. Lambeth
★★★★★ 5/5
GoogleVery fast and efficient communication. Also, they use the best background checks platforms in the market which means you are done with paperwork in under 24hs.
Franco · 11 May 2026 · Frank Harris & Co. Lambeth
Agent replied · 11 October 2026
Dear Franco, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
★★★★★ 5/5
GoogleNicole Pretorius has always been helpful, approachable and friendly. She responds quickly and I have faith that she will follow up on any requests and do her best to fix any problems in a timely manner.
Jane · 11 May 2026 · Frank Harris & Co. Lambeth
Agent replied · 11 October 2026
Dear Jane, Thank you for taking the time to leave a wonderful 5 star Google review. Nicole will be thrilled to read your kind comments. Kind regards, Asma
★★★★★ 5/5
GoogleAs a landlord, I’ve had a great experience working with Nicole over the past three years. She is very friendly, responsive, and helpful. It has been a pleasure working with her, and I highly recommend her.
Jie · 11 May 2026 · Frank Harris & Co. Lambeth
Agent replied · 11 October 2026
Dear Jie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
★★★★★ 5/5
GoogleI worked with Salvator. He was humble, quick, and attentive. The entire Waterloo branch has been excellent.
Seyed · 11 May 2026 · Frank Harris & Co. Lambeth
Agent replied · 11 October 2026
Dear Seyed, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleAn excellent service that was useful for finding properties around Waterloo, London Bridge, and Bermondsey. Salvator understood what I was looking for and put together an excellent selection of properties that he was able to guide me through.
Harry · 11 May 2026 · Frank Harris & Co. Lambeth
Agent replied · 11 October 2026
Dear Harry, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
★★★★★ 5/5
GoogleHave had the pleasure of working with Joe on a quick turnaround and he was very kind, helpful and prompt.
Felipe · 11 May 2026 · Frank Harris & Co. Lambeth
★★★★★ 5/5
GoogleJoe was super nice and easy to communicate with! Would 10/10 recommend working with him :)
Arshiya · 11 May 2026 · Frank Harris & Co. Lambeth
★★★★★ 5/5
GoogleHad a tour with Salvator! was very professional and great.
Mirabella · 11 May 2026 · Frank Harris & Co. Lambeth
Agent replied · 11 October 2026
Dear Mirabella, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
★★★★★ 5/5
GoogleSalvator has been super helpful and attentive in helping my search for finding a flat!
Isabella · 11 May 2026 · Frank Harris & Co. Lambeth
Agent replied · 11 October 2026
Dear Isabella, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma
★★★★★ 5/5
GoogleJoe O'Regan showed me around a property and was really helpful and informative and great communication. Super professional - thanks!
Hannah · 11 May 2026 · Frank Harris & Co. Lambeth
★★★★★ 5/5
GoogleThis was my first time renting in London and I expected it to be quite stressful, but thanks to Zak, the whole process very seamless. He answered all our questions promptly and explained everything clearly throughout. I honestly can’t believe how easy he made it - thank you Zak!
Leila · 11 May 2026 · Frank Harris & Co. Lambeth
Agent replied · 11 October 2026
Dear Leila, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma
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