★★★★★ 5/5
GoogleI had a fantastic experience with George Thornton throughout my rental search. He demonstrated exceptional professionalism, patience, and was incredibly helpful during property viewings and the search process. George offered valuable suggestions for me as a tenant to facilitate an agreement, making me have a sense of confidence in their services and procedures. Among the many estate agents I've encountered, George stands out as one of the best. I strongly recommend him and this estate agent!
PS: This company appears to have some exclusive properties in the city center. I suggest visiting their company website or reaching out directly for more property information, beyond relying solely on Zoopla or Rightmove.
Yang · 26 October 2023 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear Yang Zheng, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with George, and do not hesitate to contact us again. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe have been searching for a flat through Frank Harris at 81 Marchmont Street, London. Whenever there is a new instruction, Lucy Murdoch will let us know immediately. Sometimes we did several viewings for one property, but we still didn't want it. Lucy is always extremely patient, friendly and helpful and has never pushed us to buy a property. Rather, she gave us her professional opinion about each flat, showing great knowledge regarding properties in Bloomsbury. Thank you so much, Lucy and your manager George as well. Your service is highly recommended without any hesitation.
Joan · 26 October 2023 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear Joan,Thank you for your kind comments regarding the team and
your 5* review. We really appreciate you taking the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe had the absolute best experience with George Thornton during our a search for a flat for my children! He was polite, very professional and extremely pleasant to deal with! He is by far the best consultant we’ve met in London! Highly recommended!
Salma · 26 October 2023 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear Salma, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleMany thanks to George, Ellie and Romario in sales - they were efficient, professional, courteous and friendly. They worked hard and quickly to secure multiple viewings and secured a sale for us. Their communication was first rate throughout the entire process. We are very happy with the service from the Bloomsbury Frank Harris Office team - great job.
Dermott · 26 October 2023 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear Dermott, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI had the pleasure of working with Kellen to find myself a new home. Kellen was knowledgeable, professional, and responsive throughout the entire process. He took the time to understand my needs and preferences, and worked tirelessly to find properties that met my criteria.
Kellen was always available to answer my questions and provide guidance, and he made the entire process of fining a home to rent feel smooth and stress-free. His expertise and attention to detail were invaluable, and I felt confident that I was in good hands every step of the way.
I would highly recommend Kellen to anyone looking for a skilled and reliable real estate agent. He is a true professional, and I would not hesitate to work with him again in the future. Thank you, Kellen, for all of your hard work and dedication!
Jordan · 26 October 2023 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear Jordan, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Kellen, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 1/5
GoogleWe reached out to Frank Harris after going through a terrible experience with another letting agency. Looking at their amazing reviews, we expected that our needs and requests would be heard.
We views a flat that seemed very solid. No big issues. But when we moved in we found out a bunch of minor issues we could not have predicted during the viewing like a broken boiler, closet door, radiators, windows. Additionally, the bathroom window was broken when we moved it - which was not the case when we viewed the property. Not only can someone enter the property from the window, people can peep in and see me showering.
We have sent multiple complaints and reached out to Amanda our property manager several times. She has been unresponsive and even after reaching out multiple times, refused to to give us any answers. Little did we know that they are all just the same.
I would recommend not working this agency unless you’re moving into a fully newly furnished place. They cannot be trusted.
Shrushti · 26 October 2023 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear Shrushti, Thank you for your review although I am disappointed to hear your experience with us. The Director of the office is keen to discuss your concerns. They will be in contact. Kind regards, Sarah Tranter, Customer Relations
★★★★★ 5/5
GoogleI would highly recommend Frank Harris to anyone seeking rental properties in London. Their professionalism is truly commendable, and at the same time, they maintain a very approachable demeanor. Right from the outset, their availability is assured, and they consistently display a willingness to assist. In particular, I'd like to emphasize the outstanding service provided by George Thornton, who remained exceptionally proactive and accessible throughout the entire process.
Ana · 26 October 2023 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear Ana, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleFinding a flat in London as a foreign student is certainly not easy, but Nick helped make it as painless as possible. He and the Frank Harris team have been very helpful, attentive, and kind along the way and I really have appreciated their support.
Sophia · 24 January 2023 · Frank Harris & Co. Lambeth
Agent replied · 23 January 2025
Dear Sophia, Thank you for taking the time to leave a wonderful 5 star Google review. Nick will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI personally never liked searching for lettings online and prefer to meet someone in person. Nick met us on our first visit to this Frank Harris branch and exceeded our expectations in truly wanting to understand what we were looking for and only proposing suitable options that really interested us and aligned with everything we had discussed.
Nick takes the time to communicate effectively and effectively with you - he was always on time for the viewings scheduled (which is rare with estate agents from what I have experienced previously) and was very understanding and respectful of our long list of requirements. (Other estate agents in the past have told us “you’re too picky”)
Joshua · 24 January 2023 · Frank Harris & Co. Lambeth
Agent replied · 23 January 2025
Dear Joshua, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Nick, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleAmiyah and William are professional and approachable in equal measure. They have done everything they said they would in double quick time and put up with me asking all sorts of questions. Thank you!
Alison · 11 January 2023 · Frank Harris & Co. Camden
Agent replied · 10 January 2025
Dear Alison, Thank you for your lovely comments. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 4/5
GoogleRecently rented a property through them and found the whole process to be smooth and hazzle-free. Extremely proffessional service; Thanks to Kellan, Alex, Louis and George. They were very patient and efficiently helped me find a suitable place and expedited the move in process within a short span. They do have a property management team to help you after you move in. Anuj was very kind and clear in communication. Overall, had a very professional experience so far and I am looking forward to their service during the rest of my tenancy.
Anupriya · 11 January 2023 · Frank Harris & Co. Camden
Agent replied · 10 January 2025
Dear Anupriya. Thank you for sharing your kind words about Kellan, Alex, Louis and George.Your comments are much appreciated by the Bloomsbury and Kings Cross team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleExtremely helpful, proactive and communicative team, pleasure to work with and would recommend. Nick, Bobby and Alfie ensured I had all the information I needed to rent my flat and responded quickly to any queries. Thank you!
Georgia · 9 January 2023 · Frank Harris & Co. Lambeth
Agent replied · 8 January 2025
Dear Georgia, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleHad a great experience with Alfie the lettings agent who understood my requirements even through such a busy lettings period. Would be happy to recommend Frank Harris to anyone looking to rent a property.
Shafi · 9 January 2023 · Frank Harris & Co. Lambeth
Agent replied · 8 January 2025
Dear Shafi, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Frank Harris office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleNicole was helpful to me way beyond the call of duty in my recent transfer from a flat that was being put up for sale to a new secure tenancy.
She was assiduous in arranging viewings and moving to completion as quickly as possible and active in finding me a successful alternative when our original deal fell through. I was grateful for her engaged and professional approach in helping me resolve a very difficult accommodation problem.
Alan · 9 January 2023 · Frank Harris & Co. Lambeth
Agent replied · 8 January 2025
Dear Alan, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Nicole will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Lidia · 11 November 2022 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Lidia, Thank you for your 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThe flat that I am currently staying in was let through Frank Harris under the guidance of Nick O'Neill. At the time we were very desperate to find a flat and having come across the property, Nick was very quick and organised to sorting out all of our details and made sure our move in was quick and stress-free.
Tim · 11 November 2022 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Tim, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThe letting process in the summer months leading into September are often the worse ones in London but that was no problem at all working with Frank Harris and Bobby and his team! From the viewing to the documentation process to our actual move in, Bobby and his team were only ever one call away - even when I found myself locked out of the flat two weeks later. I really appreciate all the hard work and the superb customer service from them
Blessing · 11 November 2022 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Blessing, we are delighted you have left a great review for Bobby - makes his hardwork all the more worthwhile! We really appreciate your kind comments. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleNicole and Bobby were stellar in communicating and helping set up our short term rental in Bankside, and followed through by responding quickly to each of our requests - no matter how small - even though our time zones were 8 hours apart. I highly recommend Frank Harris & Co - Southbank & Waterloo for their service and attention to detail.
Mike · 11 November 2022 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Mike, Thank you for taking the time to leave a review regarding your experience with Nicole and Bobby in our Southbank & Waterloo office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleExtremely pleased with the level of service from Frank Harris, specifically from Nick O'Neill. Even with the minefield that is the rental market at the moment, Nick took the time to swiftly respond to my enquiry and was up front and honest about the best way to proceed. Since agreeing, he has also been very helpful and quick in response to any queries I have had, making the whole process very straightforward - a service I would describe as a rarity with other companies I have dealt with. I wouldn't hesitate to recommend Nick and Frank Harris in general, thank you!PositiveResponsiveness, Professionalism
Elliott · 11 November 2022 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Elliott. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI would, with no doubt, recommend frank harris and especially Nicole P who works there. She has helped us through every stage as first time renters, and really eased the process. From the first phone call to the last, Nicole considered us and kept us fully informed and up to date. It really is a privilege to have this service from a lettings agent in London. I would 100% recommend Nicole P for anyone.
Joseph · 11 November 2022 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Joseph, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleNick from Frank Harris let me know about a flat coming available and was very quick to let us see the place. Once we put an offer down, all the admin around offer acceptance, tenancy agreements etc. was very smooth. Would highly recommend using Frank Harris and Nick for a rental flat search in the SE1 and surrounding areas.
Krishna · 11 November 2022 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Krishna, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Souhtbank & Waterloo office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI had the absolute best moving experience with Frank Harris, a special shout out to Nicole Pretorius. She was always a joy to speak to and she was so thorough with every detail of the moving process. She made every step of the process a lot easier and provided great support. I would highly recommend!
Tora · 11 November 2022 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Tora, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI have now been dealing with the Waterloo branch of Frank Harris for a few years. I have found the service provided by the organisation to be most professional. My dealings have been predominantly with Nick. His involvement has been invaluable and amenable. The whole team including Bobby and Nicole are very easy to get along with and a pleasure to deal with. I would not hesitate to recommend them.
Bhooshan · 11 November 2022 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Bhooshan, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleProcess was very quick from applying for the property to signing the tenancy agreement - less than a week. Nicole was knowledgable about the property in question, the landlord and what would be best to negotiate with. She was very helpful in filling out the tenancy application. Nick was very quick to respond to emails, and the referencing process was easy.
Only downside was how the holding deposit was taken - card details over the phone. I think some kind of confirmation that it was indeed Frank Harris, like naming the property postcode and your date of birth, would make it easier. And some indication on the website that this is indeed the way they do it, and not a scam.
Emma · 11 November 2022 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Emma, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
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