5/5
Ensue Brown has been managing my flat for me almost 2 years, I’m very happy with them. They are professional and pleasant to work with. Highly recommend.
Trusted Agent profile
★★★★★
364 reviews across 2 offices and 2 platforms
Ensum Brown has two offices, in Royston and Ware. Together they have 364 reviews on two platforms, rated 4.9 out of 5 overall.
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Ensum Brown's two offices, most reviewed first. Each has its own page.
Ensum Brown is among the ESTAS 2026 winners.
ESTAS 2026: 1 Silver, 1 Bronze, 1 Best in County and 1 Best in Postcode across one branch.
ESTAS winners in three years, the group and its branches: 2026, 2025, 2023.
2025 1 Best in Postcode ESTAS 2025 winners
2023 1 Best in Postcode ESTAS 2023 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Showing 354 reviews on Google only. Show every review
5/5
Ensue Brown has been managing my flat for me almost 2 years, I’m very happy with them. They are professional and pleasant to work with. Highly recommend.
5/5
The whole team is polite, professional and cheery but more importantly they get results and fast in my case. Sarah Leach is superb chasing solicitors in the whole chain on your behalf
5/5
We used Ensum Brown for the sale and purchase of my mums property. They were so professional, always available to speak to and it was a very personal service, especially from Sarah. I would highly recommend them.
5/5
My overall service from Ensum Brown was excellent. I would thoroughly recommend them. Fiona worked miracles to get an exceptionally difficult case through to completion.
5/5
Fantastic service from Ensum Brown and in particular, Fiona Payne. Fiona took charge of our house purchase from the outset and due to her hard work and professionalism, everything went through smoothly from first to last. Would certainly use EB again in the future.
5/5
Ensum brown letting team are outstanding especially Ben who has helped us so much in letting our first house . Really professional and great communication . I highly recommend them for lettings and sales .be
5/5
Although we did not end up moving, our experience with Ensum Brown was excellent. Our contact with Erin was great, we had all of the information we needed and we would definitely use them in the future.
5/5
What a relief, after bad experience, to find an estate agent's who actually want to do the best job they can for you!! Not only has Ben been enthusiastic and incredibly efficient right from the start, but he's very knowledgeable, friendly and professional. Honest, as well, which is very important. The package this agency offers for rental is highly competitive, too. So, an agency who has managed to combine old-fashioned hard work and reliability of this industry with all the modern touches. Perfect!!! Would recommend them to anyone.
5/5
We purchased our first property with Ensum Brown. Everyone on the team is friendly, helpful, knowledgeable and extremely professional. They made the whole process as stress-free as possible. I highly recommend!
5/5
Ensum Brown were not our agent for the sale of our property but they were the agent we were buying from - if it hadn't been for Sarah Leach their business support manager we wouldn't have got though this process. Our agent did not explain a lot to us but thanks to Sarah she guided us through a very stressful and emotional time as we lost our mum 8 months ago and Dad wanted a house in our village and she was amazing chasing everyone's solicitors to get it over the line. thank you Sarah from the bottom of our hearts from all the Vallintine Family your have been an absolute Angel in a very dark few months
5/5
My husband and I were thinking of moving back in may, We chose ensum brown because of all of the glowing reviews and great things we'd heard about them. The estate agent assigned to us (Erin) was absolutely faultless, due to personal circumstances we couldn't move at this time. Erin took it upon herself to make sure that everything was sorted out for us, so we didn't have any extra stresses. When we do look to move again, we will definitely be using ensum brown in the future, and most likely requesting Erin.
4/5
After a slightly rocky start (hence the 4 stars over 5), Fiona Payne took over our case as Sales Progressor. From the off it was clear Fiona knew exactly what she was talking about and if you end up with Fiona you are in very good hands. I would highly recommend her.
5/5
I can’t speak highly enough of the efficient and professional manner in which they dealt with the sale of our house. The personal touches went above and beyond our expectations. Despite previous difficulties selling through another agent, they swept in and we accepted an offer within 4 hours of them taking us on as clients. We will be eternally grateful and even though we bought our house through another agent Neil still calls and asks if there’s anything he can do to help which included giving us his van to help us move. It always nice to pop into Kookys and say hi and they still extend us the same welcome as when we first met. All the staff have been fantastic and deserve every success now and in the future.
5/5
Both myself and Daniel just want to say how incredible Ensum Brown have been, we honestly don't have a bad word to say. When we first looked at appointing Ensum Brown we almost felt bad for other estate agents in the area, as you guys clearly have hold of the local market, but we can see why... We are so pleased we chose to go with you guys, throughout the whole process you all have been amazing. When our previous chain collapsed you provided reassurance when we were ready to give up, your combined knowledge reassured us and gave us the confidence to continue and know it could work out. To those who are new to this whole process you helped so much with easing the stress and explaining things that aren't obvious to the non-experts! Thank you, especially you Abi you have been really amazing. We really appreciate how you have treated us and the advice you have given
5/5
Ensum Brown were engaged in the process right from start to finish. I felt that I was always kept informed with updates whenever they had any. Abigail in particular did a brilliant job. She did the work for most of the agents across the whole chain!
5/5
We sold our house quickly which was helped by the professional video Ensum Brown arranged. Post sales Sarah was the essential link in ensuring the chain didn’t collapse over a period of time. I would recommend Ensum Brown as an effective estate agent.
5/5
We bought our house through Ensum Brown. We were in a long chain which had many complications but finally completed after a very stressful final few weeks. There was endless incompetence and bad communication between most agents and solicitors in the chain but if it wasn't for Andy and the Ensum Brown team going above and beyond their own duties, I'm certain we would never have completed. Thanks so much for all your efforts and commitment getting us over the line.
5/5
Ensum Brown recently helped us sell our property and were excellent throughout. Neil was very knowledgeable about the local area and really had his finger on the pulse with regards to what figure could be achieved for our house. The Facebook Property Premiere group generated interest in our property before it was officially on the market, and then our house sold for full asking price within 4 days of going live. You can’t really ask for more than that! Ensum Brown were there to support us through the whole process, from Andrew helping get us ready for going on the market, through to Abi and Sarah helping ensure that the sales progression went as smoothly as possible. They were always on hand to help and move the sale along. Huge thanks to the whole team!
5/5
Ensum Brown provided a professional and friendly service throughout the duration of our purchase. They assisted with everything we could have possibly needed, and for that, I can't thank Sarah and the rest of the team enough. The flowers we received were a lovely and kind gesture too!
5/5
I cannot express how fantastic Ensum Brown were in supporting the recent purchase of our property in Ware. I am sure, without our Sales Progressor (Fiona Payne), we would not have made it over the line on time. Fiona was a delight to converse with - quick to respond to emails and phone calls and excellent in ensuring communication across all parties and solicitors kept all up to date and the process moving. Thank you!
5/5
Ensum Brown were professional, incredibly helpful and communicative. From start to finish we felt looked after and at ease with our purchase. Ben Reddan, Sarah Leach & Emmanuel Kumi were all so very helpful and we're immensely thankful for all the effort they put in to help us! I could not recommend Ensum Brown highly enough!
5/5
We were so impressed by the professional team at Ensum Brown. The made the house buying process as as smooth and enjoyable as possible. From our first viewing to bringing it through to completion. The whole team have been easy to contact and very responsive. Thank you!
5/5
Ensum Brown Royston- Particularly Neil Wise and Erin Carroll & Will who did the Photography…were totally professional, attentive and listened to our needs with an efficiency second to none! The Team had our property up and running within hours…with a viewing the same day! The photography arrangement was beyond anything we expected - it’s not just a few snapshots…there is a virtual tour, floor plan, exact measurements, extensive photos inside and outside the property. We would thoroughly recommend The Team at Ensum Brown Royston to give you a service every Estate Agent should aspire to - Thanks Team 👍🙏
5/5
We have worked with Ensum Brown for a number of years and they have always been very quick to secure a tenant for us. Most importantly, they secure tenants who you can trust and look after the property. We will continue to work with Ensum Brown, as we believe, they are the best and the quality agents in the area.
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Royston has the most, with 287 reviews rated 4.9 out of 5, followed by Ware with 77.
Yes. At the ESTAS 2026 awards the group won Best Local Estate Agency Group by Region in East of England, and its branches won 1 Silver, 1 Bronze, 1 Best in County and 1 Best in Postcode award. The group and its branches also won ESTAS awards in two earlier years.
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