Trusted Agent profile
★★★★★
364 reviews across 2 offices and 2 platforms
Ensum Brown has two offices, in Royston and Ware. Together they have 364 reviews on two platforms, rated 4.9 out of 5 overall.
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Ensum Brown's two offices, most reviewed first. Each has its own page.
Showing 354 reviews on Google only. Show every review
5/5
GoogleWe purchased a property with Ensum Brown and cannot recommend them highly enough! From arranging a viewing, through to the completion process, the staff were always on hand to answer any questions and were professional throughout. The sale was completed without a hitch, thanks to the wonderful service provided.
5/5
GoogleWe had a very positive experience using Ensum Brown. The whole service was very smooth and we were particularly pleased with how flexible and responsive the team were. Thanks in particular to Alex who provided some fabulous advice about marketing and pricing.
5/5
GoogleDealing with Ensum Brown throughout the very protracted period whilst they have sold my flat and managed to retain the buyer's ongoing interest has been a real challenge to their skills and professionalism during these Covid influenced times within which we and they now have to live and operate. Alex'x enthusiasm and positive attitude have remained exemplary on every occasion that his negotiating skills have been called into action. I hope his purchasing client has enjoyed the same level of service that has been given to this seller
5/5
GoogleI would highly reccomend Ensum Brown. I was always kept up to date with the process of our purchase. No request was too much for their sales progressor, Fiona, she made the process so much easier than it would have been without her guidance and support. If I were to sell in the future they would be my first choice of agent.
5/5
GoogleEnsum Brown were superb at selling our home, after the chain had collapsed on our previous sales, through no fault of ours or our agents. Ensum Brown achieved an asking price offer, and the excellent Sarah kept the communication going throughout the chain to ensure that we completed the sale by stamp duty deadline of 30th June. We are delighted!
5/5
GoogleI put my property on the market with Ensum Brown as they had come highly reccommened to me by my Daughter-in-law . The property was sold very quickly. The whole process from start to finish was smooth and well managed by all at Ensum Brown. I am very grateful how they dealt with my sale as I am 85 years old. Many thanks Ensum Brown.
Thanks for the great feedback Karen. We hope you're very happy in your new home!
5/5
GoogleIt has been a pleasure dealing with Ensum Brown right from our initial enquiry through to actual completion. Alex was extremely professional from the get-go, efficient and offering his experience, sound advice and consultancy. To ensure the process was a smooth one, Sarah Hodson provided us with an excellent service, keeping us informed every step of the way, and was patient, understanding and knowledgeable. Thank you Ensum Brown team we are grateful for the service we have received. No hesitation at all in recommending you.
Thanks so much Laura for the review, it was a pleasure to help and we're glad we helped you through to completion so successfully.
5/5
GoogleWe cannot thank Alex and the team at Ensum Brown enough. Alex approached the sale of our property with confidence, energy and enthusiasm when we were flagging. The team remained positive, proactive and professional throughout a very drawn out process of exchange and completion. They always returned our calls and were kind and patient with us at every turn. I would highly recommend them to anyone searching for an outstanding estate agency. Thank you so much!
5/5
GoogleAlex was fantastic throughout the whole process from viewing through to purchase and has also been responsive after purchase to clear up any small questions we have. Ensum Brown in general were responsive and transparent, letting us know everything that was happening in the process. We managed an offer to completion time of 7/8 weeks and this would not have been possible without the team at Ensum Brown, especially Alex. I would recommend Ensum Brown to anyone looking to buy in the area for their friendly, transparent and efficient team!
Thank you Hannah for your feedback. Communication is certainly very important for us, and we are pleased we were able to help.
5/5
Googlewell where do I start, we brought our house that we were about to sell from Ensum Brown 21 years ago. I also sold my mothers property with them when my Father passed away and on both of these occasions they were outstanding. We have now sold our property with them and along side this my mother in law`s property, so a lot was involved and this was a big move for all of us as we were relocating over 200miles away. Once again I cannot speak highly enough of Ensum Brown especially Alex Clements the sales manager who goes above and beyond and never seems to stop (I think possibly a pay rise may be in order, credit where credits due ) the whole process from start to finish with the Ensum Brown team was impeccable which is just what you need as there is nothing more stressful as moving in todays crazy world. I would highly recommend Alex Clements and Ensum Brown for buying and selling your home. Many thanks to the team.
Thank you Richard for such a glowing review. We're so pleased we could help you again, we wish you all the best on your relocation and hope you've settled in well.
5/5
GoogleWe have just bought our new house through Ensum Brown and our whole experience with them has been excellent. Alex was very friendly, knowledgeable and helpful during our viewings and negotiated our purchase on a Saturday morning so that we could secure the property. Fiona then helped us with exchange and completion. We had several delays caused by our buyer and a backlog at the land registry. Throughout she was in regular contact with us, the builder and our solicitor to keep everyone updated. Her advice, suggestions and positivity were great during this time and she helped us much more than our own estate agent did. Hopefully we will not be moving again but I would highly recommend Ensum Brown to anyone.
5/5
GoogleThe team at Ensum Brown assisted me with professionalism throughout the buying process of my first apartment. As a first time buyer I appreciated the patience of Alex and the team in advising me during the whole process. I recommend Ensum Brown as they are a reliable and responsive estate agent. I will use them whenever I'll decide to sell. Thank you.
5/5
GoogleWe recently completed on our sale with Ensum Brown, and we were very happy with them. Alex, who we met initially and who conducted the viewings was professional and friendly and we trusted him to get the best out of our house. The sale was then dealt with by Fiona, who was communicative, professional and always reassuring; she was also happy to take on extra workload to relieve the solicitors when they were overwhelmed, to ensure that our sale went through smoothly. Overall a great service, trustworthy company and no complaints on any level! Thank you for making a house sale much less stressful than we know all too well it can be!
Thank you for such kind words Jenny. Both Alex and Fiona are certainly assets to us, we're so pleased we were able to help you move and keep it stress free!
5/5
GoogleWe've been very happy! We've experienced excellent communication combined with a very professional attitude. Their honesty and a 'no problem attitude' makes us highly recommend Ensum Brown. Thank youPositiveResponsiveness, Quality, Professionalism, Value
Communication is so important to us, thanks so much for this feedback.
5/5
GoogleEnsum Brown achieved an asking price offer for our house, and ensured that the sale completed in time for the stamp duty deadline of 30th June, after we'd previously lost two sales through no fault of our own or our agent when the chains collapsed. The Ensum Brown team were diligent and professional in how they sold the property, with great attention to detail to ensure we reached completion. Highly recommend!PositiveProfessionalism
Thanks Cath, it was a pleasure helping you search for your next home!
5/5
GoogleEnsum Brown supported us on the sale of our current property as well as the purchase of our new home. From start to beginning we received a fantastic service which we could not fault. Not being overly familiar with the process, the team were able to answer all our questions despite how obvious/complex they were. Special mention to Neil and Fraser particularly who were on hand to support us all times of the day, you are a credit to the business. Thanks again, W&H!PositiveResponsiveness, Quality, Professionalism, Value
Thanks Will, it's been a pleasure working with you both!
5/5
GoogleRating only, no written review.
Thanks Paul, it was a pleasure and glad we could get a result so quickly for you.
5/5
GoogleI have to say your team is outstanding!! You sold our house for above asking within less than 24hrs of it being listed. Your professionalism, attention to detail and personable service is quite different to anything we have experienced. You always go above and beyond exceeding our expectations. Thank you for all your support! HIGHLY RECOMMENDED 👏👏
Thanks Samantha for the fab feedback, it's been a pleasure helping you and certainly some interesting twists and turns!
5/5
GoogleI am in the process of selling my house with Ensum Brown , and although I have yet to complete the purchase , so far they have been extremely helpful, professional and their communication has been first class . Fraser is always on hand to answer any questions. I would recommend their services to others .PositiveResponsiveness, Professionalism
Thanks Hayley, we look forward to helping you with your next move!
5/5
GoogleJust Saying Thankyou does not come close how grateful we are as a family. To have had such a fantastic team see us through a sale which has had such a long bumpy road! From all the lovely office staff, Alex, Hannah, Mark and Megan who always answer the phone with the same energy and helpful, kind can do attitude, whether it’s the start of the day of just before you close. With Fantastic Fraser who worked so hard to get us the sale Fabulous Fiona and super Sarah who have both worked tirelessly together to ensure that we exchanged with Sarah taking us through the last part of the sale consistently working past her working hours and always on top of what needed doing and what was going on with such a kind supportive attitude giving us the confidence and knowledge we always had someone giving her all to make sure we could move and Finally .... Nice Nobel (bloody amazing 🤣)👑 Neil always the same positive ‘I’m on it’ ‘I’ll sort it no worries’ attitude, any time any day of the week..... we’re so so grateful to have had you and your wonderful team helping us, my only sadness is that we’re now no longer need to call you all! ... here’s to the end of lock down and having a proper celebration 🎉 😀
Hey Carrie, thanks so much for the feedback. We hope you’re now settled in to your brand new family home!
5/5
GoogleExtremely impressed with all involved with our house sale. Both Neil and Frazer especially as our main contacts did an excellent job - Great communication and advice given. A better than expected offer given within 48hrs of the property going to market!PositiveProfessionalism
Thanks Lee, been a pleasure helping you for a second time in the last few years. Over asking price is always the aim! Cheers, Neil
5/5
GoogleThe whole team at Ensum Brown were a delight to work with. Special praise to Neil in helping us secure our dream home and HUGE praise to Fiona who really helped us to keep the wheels in motion, we made a great team. We were incredibly impressed with the whole process. Real people, who genuinely care and go above and beyond to get those keys in your hands.
Thanks Amy, it was an absolute pleasure to help you!
5/5
GoogleNeil and Fraser at Ensum Brown were really impressive through our sale process. We found them a welcome change from traditional estate agents. Their communication and marketing of our property was second to none. We have since recommended to friends, who are now on the market with Ensum Brown.
Thanks Dan, recommendation is the best form of business we can get. We're glad to have helped some of your friends already.
4/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Royston has the most, with 287 reviews rated 4.9 out of 5, followed by Ware with 77.
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