Trusted Agent profile

Ensum Brown estate agents in Royston and Ware

4.9

★★★★★ Excellent

368 reviews across 2 offices and 2 platforms

Ensum Brown has two offices, in Royston and Ware. Together they have 368 reviews on two platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

358

Reviews on Google

All 2 offices

Facebook logo

4.6 / 5

10

Reviews on Facebook

All 2 offices

Our offices

Ensum Brown's two offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 358 reviews on Google only. Show every review

5/5

Google

Ensum Brown were professional, incredibly helpful and communicative. From start to finish we felt looked after and at ease with our purchase. Ben Reddan, Sarah Leach & Emmanuel Kumi were all so very helpful and we're immensely thankful for all the effort they put in to help us! I could not recommend Ensum Brown highly enough!

Jack · 14 June 2023 · Ensum Brown Royston

5/5

Google

We were so impressed by the professional team at Ensum Brown. The made the house buying process as as smooth and enjoyable as possible. From our first viewing to bringing it through to completion. The whole team have been easy to contact and very responsive. Thank you!

Lauren · 14 June 2023 · Ensum Brown Royston

5/5

Google

Ensum Brown Royston- Particularly Neil Wise and Erin Carroll & Will who did the Photography…were totally professional, attentive and listened to our needs with an efficiency second to none! The Team had our property up and running within hours…with a viewing the same day! The photography arrangement was beyond anything we expected - it’s not just a few snapshots…there is a virtual tour, floor plan, exact measurements, extensive photos inside and outside the property. We would thoroughly recommend The Team at Ensum Brown Royston to give you a service every Estate Agent should aspire to - Thanks Team 👍🙏

Sarah · 14 June 2023 · Ensum Brown Royston

5/5

Google

We have worked with Ensum Brown for a number of years and they have always been very quick to secure a tenant for us. Most importantly, they secure tenants who you can trust and look after the property. We will continue to work with Ensum Brown, as we believe, they are the best and the quality agents in the area.

Lucy · 14 June 2023 · Ensum Brown Royston

5/5

Google

The whole team at Ensum Brown we’re great from start to finish, from Fraser & Erin showing us round the properties to Sarah helping with any queries or liaising with our sellers, they were always on hand and pleased to help! We sold our flat super quick and their attention to detail and speedy responses meant everything went by smoothly. Would really recommend them.

Jade · 14 June 2023 · Ensum Brown Royston

5/5

Google

Ensum Brown looked after me from start to finish. They are an extremely professional team, every person I spoke with was polite and they couldn't have been more helpful. Nothing was too much for them. The Solicitors they recommended were also fast and efficient. They are a very friendly team and should be very proud of the service they provide to the customers. Sarah Leach and Vicky absolutely personified Customer Care. Thank you.

S · 14 June 2023 · Ensum Brown Royston

5/5

Google

I sold my flat through Ensum Brown and they provided a fantastic service. Fraser secured a sale at my target price within a week of contact, and Sarah managed the completion of a transaction that ended up having quite a few obstacles. Without Sarah I'm sure it would have fallen through. Also had Will doing the property viewings and he was helpful and punctual without fail. Great team.

Adnan · 14 June 2023 · Ensum Brown Royston

5/5

Google

We recently bought our house through ensum brown. Charlotte was friendly and easy to talk to from the very beginning. She was nice enough to recommend us a lovely solicitors too. Sarah was our sales progressor. Nothing was too much for her. Sarah communicated well between us and the seller and kept all parties happy. We are very pleased with our move! Would highly recommend Ensum Brown.

Goldie · 14 June 2023 · Ensum Brown Royston

5/5

Google

From the start of the sale I’ve regarded Ensum Brown to be very professional, helpful and friendly. With a buyer quickly on board, thanks to Fraser and Victoria, I’ve since been communicating with Sarah on the sales progression team. They say that buying/selling houses is one of the most stressful processes you can go through. However, in dealing with Sarah I found it to be reasonably smooth. She’s highly experienced, very approachable, with a reassuring demeanour, and gained my confidence swiftly. Every estate agent should have a ‘Sarah’ on their team. Ensum brown certainly gets my seal of approval.

Dianne · 14 June 2023 · Ensum Brown Royston

5/5

Google

The service from Ensum Brown throughout the sale of our property has been excellent. The whole process ran smoothly, and all the staff we dealt with were friendly and professional. A special mention for Fiona who was extremely helpful throughout the last couple of months, up until completion. Highly Reccomend!

Emma · 14 June 2023 · Ensum Brown Royston

5/5

Google

Ensum Brown were a very dedicated estate agent throughout our selling and purchase process. Their valuation was in line with market expectations and we secured a sale relatively quickly, given how volatile the housing market was that that point. Sarah Leach was a fantastic point of contact during the post sales service. There were several hold ups lower down the chain troughout the conveyancing process and Sarah reall was on hand to help keep all parties abreast of any issues and cajole conveyancers to help speed the process up. Her friendly manner and professional courtesy were outstanding throughout. I would happliy recomend Ensum Brown to anyone thinking of putting their house on the market in North Hertfordshire.

Greg · 14 June 2023 · Ensum Brown Royston

5/5

Google

Ensum Brown provide a five star service. From the moment we were booking house viewings, through to the after care since moving into our new home, Neil and the team have been exceptional. We noticed a clear difference in their approach to other local estate agents. The team listen to you and take you to properties that live up to your expectations. We also felt that Sarah went above and beyond, always keeping us in the loop and following up on queries that we hadn’t even thought of doing. Buying a house can be a really stressful time, but we can honestly say that Ensum Brown made the buying experience enjoyable and we will definitely recommend and use them again in the future.

Laura · 14 June 2023 · Ensum Brown Royston

5/5

Google

Me and my Wife went to Ensum Brown for the sale of our house after they were recommended to us. From the first meeting we had with Neil to every interaction with all the staff we felt looked after and at ease. Luckily the purchase of our new home was also through themselves which made the whole process so much easier. We would highly recommend Ensum Brown to anyone looking to sell or buy a property.

Tom · 14 June 2023 · Ensum Brown Royston

5/5

Google

Such a refreshing change to have an estate agency which is not only approachable and knowledgeable but also so responsive! Every call and email returned straight away and we always felt like we were up to date and well informed, every step of the way. Ensum Brown really are second to none and their success is well deserved.

Jenna · 14 June 2023 · Ensum Brown Royston

5/5

Google

Andrew at Ensum Brown has been brilliant throughout the sale of our house. Incredibly professional, and extremely capable at his job, he has also been very considerate, and patient. Andrew and the team at Ensum Brown made selling our home a smooth transition, staying in constant contact, always there at the end of the phone and handling the sale at the right pace and providing expert advice and knowledge when needed. Sarah was also very professional, helpful and proactive - full of energy and enthusiasm. Thank you so much to both of you and the rest of the Ensum Brown team for all the hard work, care and attention to detail involved

Michael · 14 June 2023 · Ensum Brown Royston

5/5

Google

Ensum Brown managed our sale and purchase and did a brilliant job, despite some difficulties outside our control. All the staff we dealt with were great, with special mention to Sarah, the sales progressor, who kept on top of everything and ensured that both sale and purchase went as smoothly and quickly as possible. They have a good understanding of the Royston market. We can happily recommend them.

Lisa · 14 June 2023 · Ensum Brown Royston

5/5

Google

I had a great experience selling my home using Ensum Brown. They were at all times professional and approachable. Particular people to mention are Neil and Sarah. Neil makes one feel very reassured you are choosing the best, and will answer queries at any time during the process. Sarah did a superb job as Sales Progressor of smoothing the path for all concerned, maintaining a calm and friendly manner.

Liz · 14 June 2023 · Ensum Brown Royston

5/5

Google

Absolutely would recommend Ensum Brown Royston. We sold and bought through them within a week. They offered a second to none service, they bent over backwards to accommodate our request to view the property we bought a number of times, Will was always on hand. Also On their team they have a dedicated person Sarah to keep on top of every step of the way, to oversee everything is done when and how it should be, on both sides. Never failed to call you back or email you when needed. A perfect smooth purchase and sale. Just 100% Excellent service. J&J Roberts.

Jim · 14 June 2023 · Ensum Brown Royston

5/5

Google

Staff at Ensum Brown (Ware Branch) were very professional, helpful and courteous throughout the process of selling property that belonged to an Estate I was an Executor of. They gave good advice and kept me up to date throughout the marketing and sale of the property

Susan · 16 April 2023 · Ensum Brown Ware

5/5

Google

I would highly recommend Alex and his team as Estate Agents! Their support and professionalism during our sale and also purchase was beyond than expected!

Eleni · 16 April 2023 · Ensum Brown Ware

5/5

Google

Alex at Ensum Brown was brilliant looking after us through the sale of our property. He always responded to my queries. I recommend Alex and Steve who took our initial listing.

Betty · 16 April 2023 · Ensum Brown Ware

4/5

Google

Ensum Brown were great! They were supportive and helpful at every stage of both our house selling and house buying process. They were always friendly, approachable, and responsive to our queries and questions. They provided and all-round excellent service. I would thoroughly recommend them!

Andrew · 16 April 2023 · Ensum Brown Ware

Agent replied · 13 June 2024

Thank you for your kind words, Andrew. We're so happy to have been a part of both your house selling and buying process and that you were pleased with our service. It was a pleasure working with you and we hope to do so again in the future!

5/5

Google

The sale involved some difficult characters, but Fiona keep me informed and answered my questions so that I was not left wondering what was going on.

Colin · 27 March 2023 · Ensum Brown Ware

5/5

Google

Many thanks to all the team at Ensum Brown. From valuation through to sale and beyond, you kept in touch with progress and offered assistance when issues arose. Patient, available, reliable. Thank you Mr & Mrs House

Chris · 27 March 2023 · Ensum Brown Ware

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

Ensum Brown is among the ESTAS 2026 winners.

  • WinnerESTAS 2026: Best Local Estate Agency Group by Region, East of England

ESTAS 2026: 1 Silver, 1 Bronze, 1 Best in County and 1 Best in Postcode across one branch.

ESTAS winners in three years, the group and its branches: 2023, 2025, 2026.

ESTAS awards by year, 2023 to 2025

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

EA Masters

Ensum Brown is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

The British Property Awards

Ensum Brown and its branches won awards at The British Property Awards in three years, most recently 2025.

British Property Awards winners in three years, the group and its branches: 2022, 2024, 2025.

British Property Awards by year, 2022 to 2025

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Ensum Brown

Which Ensum Brown office has the most reviews?

Royston has the most, with 291 reviews rated 4.9 out of 5, followed by Ware with 77.

Where are the Ensum Brown offices?

The two Ensum Brown offices, by town:

  • Royston: Kooky Nohmad, 42 High Street, Royston, SG8 9AG
  • Ware: 21 Baldock Street, Ware, SG12 9DH
Has Ensum Brown won any awards?

Yes. At the ESTAS 2026 awards the group won Best Local Estate Agency Group by Region in East of England, and its branches won 1 Silver, 1 Bronze, 1 Best in County and 1 Best in Postcode award. The group and its branches have also won 9 other industry awards since 2022.

Reviews may appear on more than one platform.

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