Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotOne of the worst professional experiences I’ve encountered - do not use this company!
One of the worst professional experiences I’ve encountered - do not use this company! After years as a model tenant, I’ve spent almost two months fighting with every department including the MD to receive a substantial rent refund. Communication has been dire, the majority of the time I was ignored, palmed off or received a vague unhelpful response. The whole experience was nothing short of fraudulent and only my constant harassment resulted in my money being returned, albeit short of the accurate amount. How this company continues to operate in such an unprofessional manner is astounding. There are countless terrible reviews and I wish I’ve taken more of a note before proceeding. Save yourself the trouble and steer clear.
Isobel · 9 October 2026 · Drivers & Norris Haringey
★★★★★ 1/5
GoogleOne of the worst professional experiences I’ve encountered - do not use this company! After years as a model tenant, I’ve spent almost two months fighting with every department including the MD to receive a substantial rent refund. Communication has been dire, the majority of the time I was ignored, palmed off or received a vague unhelpful response. The whole experience was nothing short of fraudulent and only my constant harassment resulted in my money being returned, albeit short of the accurate amount. How this company continues to operate in such an unprofessional manner is astounding. There are countless terrible reviews and I wish I’ve taken more of a note before proceeding. Save yourself the trouble and steer clear.
Isobel · 9 October 2026 · Drivers & Norris London
★★★★★ 1/5
YellOne of the worst professional experiences I’ve encountered - do not use this company!
One of the worst professional experiences I’ve encountered - do not use this company! After years as a model tenant, I’ve spent almost two months fighting with every department including the MD to receive a substantial rent refund. Communication has been dire, the majority of the time I was ignored, palmed off or received a vague unhelpful response. The whole experience was nothing short of fraudulent and only my constant harassment resulted in my money being returned, albeit short of the accurate amount. How this company continues to operate in such an unprofessional manner is astounding. There are countless terrible reviews and I wish I’ve taken more of a note before proceeding. Save yourself the trouble and steer clear.
IsobelG-49 · 9 October 2026 · Drivers & Norris Haringey
★★★★★ 5/5
GoogleRating only, no written review.
TheJokerXD · 5 October 2026 · Drivers & Norris London
★★★★★ 1/5
GoogleMy experience with Drivers & Norris as a tenant was incredibly frustrating from start to finish.
What should have been a straightforward matter of giving notice and leaving a rental property turned into an unnecessarily difficult and adversarial process. I gave notice of my intention to leave, and instead of dealing with the situation reasonably, Drivers & Norris took an extremely rigid approach to the tenancy despite myself and my housemates’ attempt to work with the landlord to find a suitable replacement.
The most frustrating part was the complete lack of common sense applied to the situation. A replacement tenant was available, yet rather than finding a practical solution, the agency appeared more interested in rigidly sticking to its interpretation of the tenancy arrangements.
Nothing was handled promptly, any email I sent it would take days to get a response which left me no choice but to constantly call the office.
The handling of the property itself was equally frustrating. For example, we required our downstairs toilet to be fixed almost quarterly. Countless times I raised that there needed to be a more permanent fix for the toilet, otherwise the same issue would continue to occur. These concerns were never taken seriously by the agent.
Overall, I found the experience unnecessarily stressful, inflexible and completely lacking in customer service. The impression I was left with was that once you become a tenant, your concerns are very much secondary to enforcing the agency’s position.
If you’re considering renting through Drivers & Norris, my advice would be to document absolutely everything. Don’t assume that something obvious or reasonable will be treated that way.
I would not rent through this agency again.
Oscar · 2 October 2026 · Drivers & Norris London
★★★★★ 1/5
GoogleNOT PROFESSIONAL AT ALL !!!
Booked me a viewing and ghosted. I was waiting outside for half hour without being given any acceptable solutions.
I've initially got contacted on call, but different people gaved different answers for whether they can arrange online viewing. A man on call kept repeating they have many groups for viewing, room will be taken quickly, etc. Uncomfortable communication and can't understand what he was pushing me for
After receiving a viewing confirmation, I took an annul leave specifically for this viewing. I was told someone informed me viewing had been rescheduled when I arrived. Actually nobody informed that as I checked everywhere (spam inbox, text, phone calls, etc.).
I was waiting outside in hopeless. Emergency calls couldn't help me get in touch with any person responsible for that. When I finally received calls from salesperson, he was giving non-sense excuses and saying uncertain solutions. They just tried to let me squiz in favor of their time for reschedule (no exception can be made for their mistakes), so I have to accept online viewing during my inconvenience time in next day.
If I'm not urgently looking for a room and this location is the most suitable one, I won't bear this service. And I also can't imagine how inefficient and problematical service I will receive after check-in, if pre-sale is like that.
Won't recommend for people who are urgently looking for the room, you will be driven mad. Will change the score if there's any improvement in the future
Zhixuan · 9 September 2026 · Drivers & Norris London
Agent replied · 16 September 2026
Hi Zhixuan, thank you for taking the time to share this. We understand you were left waiting for your viewing without a clear update, and that isn't the impression we want to give. We'd like to understand exactly what happened, so please email us at info@drivers.co.uk with your contact details and the viewing date and our team will look into it directly.
★★★★★ 1/5
GoogleVery disappointing experience
Unfortunately, my experience with this agency has been extremely disappointing. The communication was poor, the process was unnecessarily complicated, and I found the handling of our deposit particularly frustrating.
I would especially mention Denise, who gave us clear reassurance in writing that the full deposit would be returned to us, only for the final payment to be handled differently.
What was most frustrating was having to repeatedly chase the agency for updates and deal with contradictory information from different people. For a letting agency, I would expect much better organisation, communication and accountability.
Overall, a very frustrating experience. I would strongly recommend keeping everything in writing if you are dealing with this agency.
Damiano · 9 September 2026 · Drivers & Norris London
★★★★★ 5/5
GoogleGreat Place and Ruby Helped alot with everything and was wonderful
Sahib · 4 September 2026 · Drivers & Norris London
Agent replied · 16 September 2026
Thanks so much for the lovely review, Sahib! We're delighted Ruby looked after you so well and made things easy from start to finish. Welcome, and please don't hesitate to get in touch if there's anything else we can help with here at Drivers & Norris.
★★★★★ 5/5
GoogleRating only, no written review.
Iva · 2 September 2026 · Drivers & Norris London
Agent replied · 16 September 2026
Thanks Iva! Glad to hear you found us easy to reach, that's exactly how we like it. Welcome, and don't hesitate to get in touch if you need anything.
★★★★★ 1/5
TrustpilotDreadful service
Dreadful service, once they have your money they never answered the phone again, suddenly it's always we will call back. They never do.
Mrs · 22 August 2026 · Drivers & Norris Haringey
★★★★★ 5/5
GoogleThank you guys for the excellent service you’ve provided. Particularly Martin Cooper, extremely helpful and made the whole transaction much easier. Thank you and hope to work with you in the near future.
MILFORD · 12 August 2026 · Drivers & Norris London
Agent replied · 18 August 2026
Thanks so much for the kind words! We're really pleased everything went smoothly for you, and we'll make sure Martin knows how much his help was appreciated. Look forward to working with you again in future.
★★★★★ 1/5
GoogleAbsolutely awful if you're letting. property
If you're letting a property please, please do not use Drivers and Norris as they are cost me tens of thousands of pounds.
They are forever changing your property managers, in one 12 month period I had 8 different ones, and there's no communication between old and new so lots of things got lost between changes.
They cost me two lots of tenants through miscommunication and not fixing issues, despite me saying I'd pay for them. And with the final tenants they never told me they handed in their notice and had gone until the rent payment didn't turn up and I asked why.
And when I went to inspect the property afterwards it definitely wasn't kept in a good state of repair with broken shelves, leaking taps, shower not working, carpets ruined, boiling water tap fusing the mains etc.
Drivers and Norris will cost you a fortune so please do not use them.
Stephen · 9 August 2026 · Drivers & Norris London
★★★★★ 5/5
GoogleGood staff Alex,and excellent supportive team 👏 👍🏾 …
John · 2 August 2026 · Drivers & Norris London
Agent replied · 18 August 2026
Thanks John, really appreciate it! Alex and the team will be pleased to hear that. Thanks again for taking the time to leave a review.
★★★★★ 5/5
GoogleRating only, no written review.
Maryna · 23 July 2026 · Drivers & Norris London
Agent replied · 24 July 2026
Thanks so much, Maryna! Really appreciate the five stars.
★★★★★ 5/5
GoogleRating only, no written review.
Ahmet · 23 July 2026 · Drivers & Norris London
Agent replied · 24 July 2026
Thank you Ahmet, really pleased you had a good experience with us. Appreciate you taking the time to leave a review!
★★★★★ 5/5
GoogleAlex has been brilliant so far, friendly, professional, and always helpful. Highly recommend!
Eltaieb · 17 July 2026 · Drivers & Norris London
Agent replied · 21 July 2026
Thank you so much for the lovely review, Bushra! We're delighted to hear Alex has been so helpful and professional. We'll be sure to pass on your kind words to him. Thanks again for choosing Drivers & Norris!
★★★★★ 5/5
GoogleA big thank you to Drivers & Norries exceptional team, Special a want to thank to lovely Lauren for her brilliant dedication always to make sure my renting flat is fix , anything I need she is always there to help. I know drivers & Norries team for a years and they conmiments is incredible. Thanks again for looking after us . Keep up the good work.
Regards.
Luz Diaz.
Gabriella · 9 July 2026 · Drivers & Norris London
Agent replied · 8 July 2026
Thank you for taking the time to leave this review, Luz. It's wonderful to hear Lauren has been so helpful with your flat, we'll make sure she sees your kind comments. We really appreciate your support over the years and we're glad to have you with us.
★★★★★ 5/5
GoogleThe overall experience with securing a property was smooth. From the initial viewing through to getting our offer accepted, everything moved along easily and without complication.
Demmy was great. He showed us the property and was very professional, friendly, and open to questions. He explained well what the process was going to look like, and he also took our calls after the viewings when we had further questions. His support made the whole experience a positive one.
Alice · 9 July 2026 · Drivers & Norris London
Agent replied · 27 June 2026
Thank you so much for your fantastic review.
We are delighted to hear that your experience of securing your new property was smooth and straightforward from the initial viewing through to having your offer accepted. Providing a seamless and stress-free service is always our aim.
We're especially pleased to hear your kind comments about Demmy. We will be sure to pass on your feedback to him. He takes great pride in delivering a professional, friendly and responsive service, so it's wonderful to know that his support and clear communication helped make the process such a positive experience.
Thank you once again for choosing Drivers & Norris. We wish you every happiness in your new home and look forward to assisting you again in the future.
The Drivers & Norris Team
★★★★★ 5/5
GoogleThe letting of our property was handled primarily by James Davenport. He understood our exact requirements regarding the tenant we were aiming for to ensure they were the right 'fit' within our development. James was a gentleman throughout the process and provided an efficient and professional service. We are happy with our new tenant and would have no hesitation in recommending James and Drivers & Norris.
Tim · 9 July 2026 · Drivers & Norris London
★★★★★ 1/5
GoogleExtremely disappointing experience and without doubt the worst customer service I have ever received from a letting agency.
My partner and I viewed a property through Drivers & Norris that was advertised with wooden flooring throughout the main rooms. The same flooring was present during the viewing and we were informed by Alex Osadchiy that it would remain.
Based on the advertisement, the viewing and the information provided, we made an offer which was accepted, paid a reservation fee and spent a considerable amount of time progressing the application, reviewing contracts and providing documentation.
Only afterwards were we informed by John Young that the landlord intended to remove all of the wooden flooring and replace it with carpet.
This information had never been disclosed beforehand and was particularly important because both of us suffer from dust allergies. Had we known that carpet was going to be installed, we would never have made an offer on the property.
What I found most concerning was the completely contradictory information provided by different members of staff. Alex told us the flooring would remain. John later told us it would be removed. These two positions are obviously incompatible and left us with very little confidence in the information being provided by the agency.
When we raised reasonable concerns and asked for clarification, our questions were repeatedly dismissed rather than properly addressed. At no point did anyone acknowledge that the information provided during the viewing differed from the information later given to us.
The comparison we were given between the flooring and the furniture shown in the photographs made little sense, as the advertisement explicitly stated that the property was unfurnished. No equivalent disclosure was ever made regarding the flooring.
The landlord is of course entitled to renovate the property as they wish. The issue is that material information was not disclosed until after we had invested significant time and money into the process.
The only positive aspect of this experience is that the reservation fee was ultimately refunded.
Unfortunately, based on my experience, I cannot recommend Drivers & Norris. The level of customer service provided by both Alex Osadchiy and John Young was genuinely the worst I have encountered when dealing with a letting agency.
EDIT AFTER RESPONSE: this is the first apology and acknowledgment of wrongdoing on your behalf I’m getting throughout the whole process and the only reason why you’re giving it’s because this is public and everyone can read it.
You should train your agents better to not provide incorrect information, change your listings to not depict wrong facts and really need to work on your customer service because this is not good enough.
Alice · 9 July 2026 · Drivers & Norris London
Agent replied · 19 June 2026
Thank you for taking the time to leave your review. We are sorry to hear that you were disappointed with your experience, although we do not agree that Drivers & Norris acted incorrectly in this matter.
At the time of the viewing, we were not aware of the landlord’s subsequent decision to renovate the property and replace the wooden flooring with carpet. The negotiator therefore advised you based on the information available at that time.
Once the landlord confirmed their decision to carry out renovation works and install brand-new carpets, we informed you promptly. We were not aware of any allergies at the time of the viewing or before the landlord’s decision was communicated to you.
We appreciate that the proposed change to the flooring meant the property was no longer suitable for you, and once you decided not to proceed, your holding deposit was refunded promptly.
While we understand your frustration, the landlord is entitled to make decisions regarding renovation works and flooring, and we are not able to require them to retain wooden flooring. We acted on the information available to us and updated you as soon as we were made aware of the change.
We are sorry that the outcome was disappointing for you, but we do not accept that our team provided poor service or acted improperly.
★★★★★ 5/5
GoogleMartin Cooper has been looking after me during the rental process. He was relentless in chasing all parties to ensure we achieve the deadlines had for moving in. I would absolutely
deal with Drivers and Norris again in my future transaction.
Pierre-Yves · 9 July 2026 · Drivers & Norris London
Agent replied · 17 June 2026
Thank you, Pierre-Yves. We are really pleased Martin was able to help you through the rental process and get everything sorted in time for your move. We look forward to working with you again.
★★★★★ 5/5
GoogleDemmy is so friendly and a really lovely estate agent!
Avina · 8 July 2026 · Drivers & Norris London
Agent replied · 8 July 2026
Thank you, Avina! We're so glad you had a great experience with Demmy, we'll be sure to pass along the kind words.
★★★★★ 5/5
GoogleLawrance responded to my initial enquiry straight away and was honestly as helpful as I could have asked for from start to finish. I could not fault any part of the process and all I can say is a massive thank you
Tyler · 26 June 2026 · Drivers & Norris London
Agent replied · 27 June 2026
Thank you, Tyler, for taking the time to leave such a wonderful review.
We are delighted to hear that Lawrance provided such prompt, helpful and professional service throughout your experience. Delivering a high standard of customer care from start to finish is something we pride ourselves on, and we're pleased that this was reflected in your experience.
Your kind words will be passed on to Lawrance, who I'm sure will be delighted to receive your feedback.
Thank you once again for choosing Drivers & Norris. We wish you all the very best and look forward to assisting you again in the future.
★★★★★ 5/5
GoogleCannot recommend Martin enough! His area knowledge is top tier and overall a pleasure to deal with.
Steff · 25 June 2026 · Drivers & Norris London
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
