Drivers and Norris reviews

★★★★★ 1/5

Google

Extremely disappointing experience and without doubt the worst customer service I have ever received from a letting agency. My partner and I viewed a property through Drivers & Norris that was advertised with wooden flooring throughout the main rooms. The same flooring was present during the viewing and we were informed by Alex Osadchiy that it would remain. Based on the advertisement, the viewing and the information provided, we made an offer which was accepted, paid a reservation fee and spent a considerable amount of time progressing the application, reviewing contracts and providing documentation. Only afterwards were we informed by John Young that the landlord intended to remove all of the wooden flooring and replace it with carpet. This information had never been disclosed beforehand and was particularly important because both of us suffer from dust allergies. Had we known that carpet was going to be installed, we would never have made an offer on the property. What I found most concerning was the completely contradictory information provided by different members of staff. Alex told us the flooring would remain. John later told us it would be removed. These two positions are obviously incompatible and left us with very little confidence in the information being provided by the agency. When we raised reasonable concerns and asked for clarification, our questions were repeatedly dismissed rather than properly addressed. At no point did anyone acknowledge that the information provided during the viewing differed from the information later given to us. The comparison we were given between the flooring and the furniture shown in the photographs made little sense, as the advertisement explicitly stated that the property was unfurnished. No equivalent disclosure was ever made regarding the flooring. The landlord is of course entitled to renovate the property as they wish. The issue is that material information was not disclosed until after we had invested significant time and money into the process. The only positive aspect of this experience is that the reservation fee was ultimately refunded. Unfortunately, based on my experience, I cannot recommend Drivers & Norris. The level of customer service provided by both Alex Osadchiy and John Young was genuinely the worst I have encountered when dealing with a letting agency. EDIT AFTER RESPONSE: this is the first apology and acknowledgment of wrongdoing on your behalf I’m getting throughout the whole process and the only reason why you’re giving it’s because this is public and everyone can read it. You should train your agents better to not provide incorrect information, change your listings to not depict wrong facts and really need to work on your customer service because this is not good enough.

Alice · 9 July 2026

★★★★★ 5/5

Google

The overall experience with securing a property was smooth. From the initial viewing through to getting our offer accepted, everything moved along easily and without complication. Demmy was great. He showed us the property and was very professional, friendly, and open to questions. He explained well what the process was going to look like, and he also took our calls after the viewings when we had further questions. His support made the whole experience a positive one.

Alice · 9 July 2026

★★★★★ 1/5

Google

Update 2: four months since a portion of the ceiling fell down, still not fixed - still covered with a piece of wet hardboard, mouldy walls. Have had to get the council and ombudsman involved. Update: had a response to this review suggesting if I emailed they would sort it out. Just got another idiotic reply from the same useless Lauren Jackson. Never rent with Drivers My ceiling started leaking 18 months ago, fell down 3 months ago, they won't fix it. They're the worst. Particularly Lauren

Daisy · 9 June 2026

★★★★★ 5/5

Google

I've come across a property with Drivers and Norris on Zoopla and inquired about it. Within minutes, Lawrance got back to me with a date and time for a viewing. Such an easy process from sending the inquiry to finally sign the tenancy. I definitely recommend Lawrance as your agent if you are looking to rent. Easy to communicate, quick response and he will take care of your renting needs. 10 out of 10 service.

Frederico · 9 June 2026

★★★★★ 5/5

Google

Working with Alex Osadchiy at Driver & Norris has been an absolute pleasure. From the start, Alex demonstrated exceptional professionalism and organization, keeping communication clear and consistent. He truly listened to our needs and delivered a flat that met every one of our requirements, turning what is usually a stressful search into a seamless experience. Alex was always a step ahead, guiding us through the paperwork and ensuring we knew exactly what to expect. That level of transparency is rare and deeply appreciated. We couldn't be happier with the service and highly recommend Alex and the Driver & Norris team to any prospective tenants.

Maria · 9 April 2026

★★★★★ 5/5

Google

We are incredibly grateful to Alex Osadchiy from the Driver & Norris team. Throughout the process, Alex has been exceptionally professional, organized, and clear in his communication. We are particularly impressed by how he found a flat that perfectly matched our specific criteria, making the entire search feel seamless and well-managed. He was always available to answer our questions and guided us through every stage, ensuring we fully understood the requirements and next steps. This level of transparency and efficiency made a huge difference to us. We are highly satisfied with the support received so far and would not hesitate to recommend Driver & Norris to anyone looking to rent a property.

Leo · 9 April 2026

★★★★★ 5/5

Google

Honestly, working with Martin was such a breath of fresh air. From day one, he was on top of everything, always quick to reply and never left me hanging. I’m the type of person who has a million questions, and he took the time to walk me through every little detail without ever making me feel like a bother. You can really tell he knows his stuff, but more importantly, he actually cares as he was clearly in my corner the whole time. If you need someone who’s sharp, honest, and just a good person to have on your side, Martin is your guy!

Kev · 9 March 2026

★★★★★ 5/5

Google

A big thank you to John Young and team at Drivers and Norris for another successful deal completed, I have been dealing with Drivers and Norris for a few years, the service is great, good communication and an effortless rhythm from start to completion in renting my properties and helping with acquisitions to grow my portfolio, and this is the result of a great working relationship thank you !

Alex · 9 April 2026

★★★★★ 5/5

Google

I had a very positive experience renting through Lawrence. He was professional, responsive, and helpful throughout the whole process. Communication was clear, everything was handled smoothly, and he was always willing to assist when needed. Moving can be stressful, but Lawrence made the process much easier and straightforward. I would happily recommend him to anyone looking to rent.

Tolga · 9 June 2026

★★★★★ 5/5

Google

I had an excellent experience working with Martin Cooper during the leasing of my Tanglo property. I can’t thank Martin Cooper enough for all his help securing the lease for my property. He went above and beyond from day one, always friendly, always on the ball, and always making sure things moved forward quickly.

Rosie · 9 June 2026

★★★★★ 1/5

Google

NOT PROFESSIONAL AT ALL !!! Booked me a viewing and ghosted. I was waiting outside for half hour without being given any acceptable solutions. I've initially got contacted on call, but different people gaved different answers for whether they can arrange online viewing. A man on call kept repeating they have many groups for viewing, room will be taken quickly, etc. Uncomfortable communication and can't understand what he was pushing me for After receiving a viewing confirmation, I took an annul leave specifically for this viewing. I was told someone informed me viewing had been rescheduled when I arrived. Actually nobody informed that as I checked everywhere (spam inbox, text, phone calls, etc.). I was waiting outside in hopeless. Emergency calls couldn't help me get in touch with any person responsible for that. When I finally received calls from salesperson, he was giving non-sense excuses and saying uncertain solutions. They just tried to let me squiz in favor of their time for reschedule (no exception can be made for their mistakes), so I have to accept online viewing during my inconvenience time in next day. If I'm not urgently looking for a room and this location is the most suitable one, I won't bear this service. And I also can't imagine how inefficient and problematical service I will receive after check-in, if pre-sale is like that. Won't recommend for people who are urgently looking for the room, you will be driven mad. Will change the score if there's any improvement in the future

Zhixuan · 9 September 2026

★★★★★ 5/5

Google

Martin Cooper has been looking after me during the rental process. He was relentless in chasing all parties to ensure we achieve the deadlines had for moving in. I would absolutely deal with Drivers and Norris again in my future transaction.

Pierre-Yves · 9 July 2026

★★★★★ 5/5

Google

Thank you guys for the excellent service you’ve provided. Particularly Martin Cooper, extremely helpful and made the whole transaction much easier. Thank you and hope to work with you in the near future.

MILFORD · 12 August 2026

★★★★★ 5/5

Google

Jason Latty recently sold one of my flats. At one point there was a problem with the buyer’s solicitor and the sale was in jeopardy, Jason stepped up and sorted the problem using his vast knowledge and experience. Jason is very good at his job, I found him to be extremely knowledgeable, courteous and calm.

Renato · 3 March 2026

★★★★★ 5/5

Google

The letting of our property was handled primarily by James Davenport. He understood our exact requirements regarding the tenant we were aiming for to ensure they were the right 'fit' within our development. James was a gentleman throughout the process and provided an efficient and professional service. We are happy with our new tenant and would have no hesitation in recommending James and Drivers & Norris.

Tim · 9 July 2026

★★★★★ 5/5

Google

I would like to say a huge thank you to Lawrence, who helped us secure our next home. He was wonderful to work with, was able to answer all our questions patiently and reassuringly. Thanks for helping us to achieve our goals for the next new chapter. :D

Olamide · 24 February 2026

★★★★★ 5/5

Google

I had an excellent experience with this real estate agent. The properties offered were of outstanding quality and perfectly matched my expectations. Throughout the entire process, the service was highly professional, reliable, and efficient. The agent demonstrated extensive market knowledge, provided clear communication, and was always available to answer questions. Their attention to detail and commitment to customer satisfaction made the buying process smooth and stress-free. I highly recommend this real estate agent to anyone looking for exceptional properties and first-class professional service.

Harry · 9 June 2026

★★★★★ 5/5

Google

Mohammed Mughal was our point of contact throughout the process. He was very good at communicating with us and answering any questions we had, as well as being very understanding and helpful when we had a change of circumstances with our flat mates

Connor · 24 February 2026

★★★★★ 1/5

Google

Absolutely terrible agency - totally unreliable, they don’t value people’s time, poor communication, false advertisement, and lying. First I call about this property to schedule a viewing, and an agent says they’ll give me a call back - and she never does. The next day I call again inquiring about why I haven’t heard back, and an agent named Lawrence says he’s doing a viewing in 45 minutes (I call at 3.20pm) between 4:00 and 4:15. I say it’s tight but I’ll try my best to make it and then get there at 4.15, to which he says I’ve already left 2 minutes ago to go to my next viewing. I say I understand. The following day I then call again and ask if we can reschedule, and we agree that we reschedule the next day for 2.30pm. I show up at the viewing at 2.20 pm, ten minutes in advance, and no sign of Lawrence. I call him at 2.33 - he says to me “oh my colleague is supposed to be there, let me call and check” and then silence - I hear nothing. Then I call him again 5 minutes later and he doesn’t pick up my call. Then I call the letting agency and say I’m at the viewing, and no sign of an agent. I speak to a guy and then he transfers me to another agent (I think her name is Michelle). She puts me on hold and the lets me know that apparently Lawrence called to cancel because he couldn’t get access to the property (which is obviously a lie because just earlier Lawrence himself said “oh my colleague is supposed to be there”) so she’s totally covering up for him. On top of that, absolutely no remorse or sincere apologies for having wasted my time. And the worst part of it all I just rechecked online the ad they posted on Rightmove and they also hiked the price - the apartment was initially listed for a significantly lower price. So all in all: false advertising, poorly organized staff, very terrible communication. Loved the look of the flat but honestly these are red flags too large to ignore - we won’t be letting from them.

Namrata · 9 May 2026

★★★★★ 5/5

Google

A big thank you to Drivers & Norries exceptional team, Special a want to thank to lovely Lauren for her brilliant dedication always to make sure my renting flat is fix , anything I need she is always there to help. I know drivers & Norries team for a years and they conmiments is incredible. Thanks again for looking after us . Keep up the good work. Regards. Luz Diaz.

Gabriella · 9 July 2026

★★★★★ 5/5

Google

Excellent experience. Drivers were able to help me find a flat to my suitability very quickly. Massive thank you to Alex & Denise who were both fantastic and really helpful. Thank you.

Chris · 15 April 2026

★★★★★ 1/5

Google

Horrible Experience with Mr. lawrence. At first glance, i thought he is a professional person but he turned out to be a time waster. At first, he gave the price and then he reverted by his own words. Then he stopped responding. Afterwards we built a contact again, he was going to show the property and right before the time of visit, he didn’t answer the phone or reply to messages. He wasted my two weeks. I saw the branding of this company and thought to give it a try but all in vain. I think the Owners need to hire some professional workers or the current employees need to get a bit more training regarding customer service and their time valuation. Wasting someone’s time is disrespectful.

Bilal · 9 April 2026

★★★★★ 5/5

Google

Demmy was brilliant, friendly and chatty from the phone to the viewing and offer process! Really helpful and welcoming which made the process so smooth.

Charlotte · 27 May 2026

★★★★★ 5/5

Google

This was a long and complicated purchase. Martin was with us every step of the way. I honestly don't think it would have come off without his help and support along the way. Thankyou!!

Guy · 3 March 2026