Drivers & Norris reviews

★★★★★ 1/5

Trustpilot

The worst letting agency you could find…

The worst letting agency you could find in the UK. Very unprofessional letting agents. They rented our flat without proper affordability check to two French passport holding young girls who claimed to be sisters despite having two different surnames. One is a student & was allowed to rent without a guarantor & one claimed to work in Geneva with high salary which was all faked. How did they allow a person to rent in London & claims to work in Geneva?!!!! This tenant used the details of a company in Geneva verified by her mother who lives in Geneva claiming she worked at that company. This fraud crime (which we reported to London police) has resulted in those two girls getting evicted by a court order leaving behind a £18000 debt. They even did not pay their utility bills. Drivers & Norris accepted those girls who even could not pay the deposit. The letting agent asked us to half the deposit claiming that the girls’ money has to come from Geneva, which we refused! It’s obvious that this letting agency is unprofessional & once they take your property, it will remain vacant for a while due to their limited advertising platform & eventually, they would rent it without proper affordability check aiming to take all their management fee upfront & they would not care if you get the rent or not!!! I would never recommend this agency to any landlord. It’s the worst available for sure!

Shamma · 30 November 2025

★★★★★ 5/5

Trustpilot

I had a great experience finding a new…

I had a great experience finding a new flat, Lawrance is very professional, competant and very knowledgeable. I would not hesitate to recommend Lawrance and Driversandnorris!

Joseph · 12 April 2026

★★★★★ 1/5

Trustpilot

Worst Agency I have ever dealt with

AVOID! AVOID! I have been renting in London for over 15 years and the time I rented with this agency was the worst time of my life. Scammers, and genuinely incompetent at their job. They will say one thing and not keep their word. Sketchy contracts. Renting in London is hard as it is, do yourself a favour and avoid this agency.

F · 7 February 2025

★★★★★ 1/5

Trustpilot

Dreadful

Lived in a Drivers and Norris property for just over a year. There were issues right from the bat whereby small issues we reported were never fixed. The property was filthy when we moved in and had clearly not been cleaned after the previous tenants had left as we found dirt, dust and human hair embedded in the carpets that took days to remove and ruined our vacuum cleaner. We had an agent come to inspect once and I pointed out the black mold in the bathroom, there from when we moved in, which he agreed he wouldn't be happy with either, but it never got sorted, leading us to spend our own money on expensive products to get rid of it. The property was in need of some good TLC as it was worn and creaky, resulting in numerous complaints from our downstairs neighbour about creaking floorboards. We had to heave all of our belongings out of the bedroom for Drivers and Norris to send a contractor over during our holiday. The quick-fix bandaid solution lasted all of a few weeks before the noise complaints began again. We later found out from this neighbour that he'd reported this issue long before we ever moved in and it had simply never been sorted despite them having tenants move out and in several times.

Day · 3 April 2024

★★★★★ 1/5

Yell

AVOID AVOID AVOID

I really don't know where to start with my frustration at Drivers and Norris and in particular Michael Porter who has actually raised the bar on the level of incompetence that was possible.Drivers were allegedly 'Managing' our block, but when Michael took over, the service they were providing became practically non existent.He would never respond to emails or phonecalls, and on the odd occassion when I managed to reach him, it was as if he had total amnesia on the issues that were outstanding and we had previously discussed on numerous occassions.We really needed Drivers to help us in a critical time where urgent repairs needed to be carried out on the property and were having dangerous affects on the building, but we could still not get a Section 20 sent out (after 18 months of trying) and even basic maintenance prooved too much for them.Managing agents are really bad, but Drivers have to be in the top 1% for completely negligent behaviour.

MartinH-1344 · 31 January 2024

★★★★★ 5/5

Google

Friend of mine recommended Reliable Homes to me. From the point of first contact, Jakub and his team were very professional, extremely knowledgeable and very quick to answer e-mails/ calls with any queries. They found me tenants in a space of 3 days at the full asking price. All went through smoothly and I was kept updated throughout the whole process. I would not hesitate to recommend him and Reliable Homes to anyone and will certainly be using them again.

Jordan · 26 March 2019

★★★★★ 5/5

Google

I used Reliable Homes to sell my flat and I would do so again. They found a buyer and we agreed a purchase price (good). It was then that their sense of service really kicked in. They managed the enquiries from the buyer and kept both him and me informed. What I appreciated was that they looked after the sale beyond 9am to 5pm. I was impressed when after 7pm in the evening I was called to ensure that I was happy about some point. Thank you Victoria and Jakob.

Richard · 26 March 2019

★★★★★ 1/5

Google

I know that Aqeel kindly showed me the property and tried to help me with the contract. However, I would like to leave a review about the agency itself. They asked me to pay a deposit in order to run a reference check, but a few days later I was declined. It has now been three weeks and I still haven’t received my money back. The agency keeps saying they have contacted their accounting team and that the refund will be made soon, but I am considering whether I need to take legal action. I don’t understand why it takes so long to return a deposit after a rejection, and I believe this is a process the agency must fix. On top of that, because Aqeel told me the landlord would likely approve, I did not make an offer elsewhere and ended up losing that opportunity as well. Please don’t make the same mistake I did,do not pay a deposit right away. First confirm that the landlord has accepted the conditions before making any payment.

Taehyun · 4 September 2025

★★★★★ 1/5

Trustpilot

Dreadful service

Dreadful service, once they have your money they never answered the phone again, suddenly it's always we will call back. They never do.

Mrs · 22 August 2026

★★★★★ 5/5

Google

Marina and her team is very helpful throughout my stay and displayed excellent level of communication and follow up to make sure all the issues will be solved. Elena make sure everything in the building is working and arrange necessary services from time to time. Overall the team has done a fantastic work and I highly recommend.

Wei · 25 March 2020

★★★★★ 5/5

Google

I had one of the very few positive renting experiences with them. In particular Angelo has always been very responsive and helpful throughout the tenancy.

Angelo · 7 May 2025

★★★★★ 5/5

Google

From Reliablehomes.co.uk Agency we find very nice studio flat. Ms Victoria Harvey was always with us very friendly and she help us a lot for all the paper words. She try to do everything online and that help us a lot because we doesn’t need to lose time from us work time. Thank you

Julian · 26 March 2019

★★★★★ 5/5

Trustpilot

Responsive, honest, professional agency who care about tenants

John from Drivers & Norris has been incredibly helpful and worked tirelessly to help us find a new flat. We really appreciate how responsive John was throughout the process, and how he arranged viewings so promptly. Moreover, he strove to understand our needs and picked out some brilliant properties for us to view. Our experience with Drivers & Norris has been a wholly positive one - they are professionals who care about tenants as well as landlords.

Harriet · 7 February 2021

★★★★★ 5/5

Google

Has been a brilliant experience from A to Z. Move-in process was a breeze and continuous property management and quick response to any enquiries made the stay even more pleasant. Elena and Marina were particularly helpful and understanding during the course of our two year stay.

Arturas · 25 March 2020

★★★★★ 1/5

Trustpilot

Missed Appointments, Missed Opportunities

I was interested in a flat they are selling and had arranged two appointments with Martin, both of which he failed to attend. He has not contacted me since. As a result, I will be investing elsewhere. Sellers should be aware: this is not how you want your property sale to be managed.

Kirsi · 19 September 2025

★★★★★ 1/5

Trustpilot

Extremely disappointing experience and…

Extremely disappointing experience and without doubt the worst customer service I have ever received from a letting agency.

Alice · 21 June 2026

★★★★★ 5/5

Trustpilot

Yet again John Young at Driver’s &…

Yet again John Young at Driver’s & Norris have hit the ball out of the park. Not only did John find me tenant(s) for my multiple properties quickly, so that I had no void periods, I was happy with the private tenants that he found, and the rental values that he achieved were phenomenal - more than I thought I would get. I have been working with John for more than a decade now, and there is a reason why he is the only agent that I use; he ALWAYS does a fantastic job!

Anshul · 4 July 2024

★★★★★ 5/5

Trustpilot

Darren is super efficient and extremely…

Darren is a super efficient and extremely knowledgeable block manager. His advice and customer service have been exceptional.

Miranda · 28 January 2025

★★★★★ 1/5

Trustpilot

I visited this letting agent today and…

I visited this letting agent and was left feeling completely dismissed. The staff came across as snobbish and judgmental as if I wasn’t even worthy of inquiring about the property I was interested in. Their attitude was condescending and unwelcoming which made the entire experience uncomfortable

Pi · 14 August 2025

★★★★★ 1/5

Trustpilot

One of the worst state agencies I ever…

One of the worst state agencies I ever dealt with! The advertised the wrong flat that was shown in the person viewing!! Misleading information and very unprofessional attitude from both agents and the manager called Angelo that had to chase them for two weeks just to get confirmation of the refrence and move in process, the worst part is they were transferring me to the departments and ignoring my calls constantly then I asked for my holding deposit back as I can’t deal with a agency like that!!

Bouchra · 5 March 2024

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

I really don't know where to start with my frustration at Drivers and Norris and in particular Michael Porter who has actually raised the bar on the level of incompetence that was possible.

Martinos · 31 January 2024

★★★★★ 1/5

Trustpilot

This is the most appalling company I…

This is the most appalling company I have ever had to deal with in London.

Ms · 19 April 2026

★★★★★ 1/5

Trustpilot

terrible customer service

Raised a concern with them on the 15th of December and to date they have not even bothered to acknowledge these concerns after promises Michael Porter would be in touch looking at the below reviews looks like I am unlikely to hear from him without raising this higher shame considering his title his head of block management perhaps he needs to re assess his work load so he can manage his time better. Taken the initial route of a sars request to show the lack of communication perhaps with the sars being provided and this review they will have the courtesy to reply.

Dale · 13 January 2024

★★★★★ 1/5

Trustpilot

Worst agent ever

Worst agent ever! Customer communication is not existing.

Daniel · 19 May 2026