Drivers & Norris Barnet reviews

★★★★★ 5/5

Trustpilot

Yet again John Young at Driver’s &…

Yet again John Young at Driver’s & Norris have hit the ball out of the park. Not only did John find me tenant(s) for my multiple properties quickly, so that I had no void periods, I was happy with the private tenants that he found, and the rental values that he achieved were phenomenal - more than I thought I would get. I have been working with John for more than a decade now, and there is a reason why he is the only agent that I use; he ALWAYS does a fantastic job!

Anshul · 4 July 2024

★★★★★ 5/5

Trustpilot

Darren is super efficient and extremely…

Darren is a super efficient and extremely knowledgeable block manager. His advice and customer service have been exceptional.

Miranda · 28 January 2025

★★★★★ 1/5

Trustpilot

I visited this letting agent today and…

I visited this letting agent and was left feeling completely dismissed. The staff came across as snobbish and judgmental as if I wasn’t even worthy of inquiring about the property I was interested in. Their attitude was condescending and unwelcoming which made the entire experience uncomfortable

Pi · 14 August 2025

★★★★★ 1/5

Trustpilot

One of the worst state agencies I ever…

One of the worst state agencies I ever dealt with! The advertised the wrong flat that was shown in the person viewing!! Misleading information and very unprofessional attitude from both agents and the manager called Angelo that had to chase them for two weeks just to get confirmation of the refrence and move in process, the worst part is they were transferring me to the departments and ignoring my calls constantly then I asked for my holding deposit back as I can’t deal with a agency like that!!

Bouchra · 5 March 2024

★★★★★ 1/5

Trustpilot

Truly one of the worst estate agents I…

Truly one of the worst estate agents I have had the dis-pleasure of dealing with. If you want any information you have to chase and chase, but the worst part is the agents attitudes. They show very little care or consideration for renters which makes moving house even more stressful than it already is. On one occasion I was told by an agent called Sarah in a very un-friendly and abrupt manner that the company was, and I quote, 'doing me a favour' by putting the house I was renting back on the market. What they were actually doing was their job as that's what the landlord has instructed them to do but unfortunately, unnecessary and ill-mannered comments seem to be standard practice for the Holloway Road branch. I never, ever want to deal with them again.

Lizzy · 4 February 2024

★★★★★ 1/5

Trustpilot

Most impolite agent we have ever known

We had a commercial view today. Ben was the person work on phone with us but we met Kirill on the view appointment. He is most impolite guy ever we have seen in 15 years doing business. Poor the landlord, now we know why the listing stay there for long although the location is good.

Tram · 23 November 2021

★★★★★ 1/5

Trustpilot

terrible customer service

Raised a concern with them on the 15th of December and to date they have not even bothered to acknowledge these concerns after promises Michael Porter would be in touch looking at the below reviews looks like I am unlikely to hear from him without raising this higher shame considering his title his head of block management perhaps he needs to re assess his work load so he can manage his time better. Taken the initial route of a sars request to show the lack of communication perhaps with the sars being provided and this review they will have the courtesy to reply.

Dale · 13 January 2024

★★★★★ 1/5

Trustpilot

Worst agent ever

Worst agent ever! Customer communication is not existing.

Daniel · 19 May 2026

★★★★★ 2/5

Yell

Not great

My initial impression was good, Sarah is great and responsive, but after that I had many emails from other employees ignored, I've had no heating for a week and my request for some rent money back was ignored, even though an unfixed radiator cost me an extra 200 pounds in heating bills before this, I don't think that's really my fault.

TjH-11 · 2 April 2019

★★★★★ 1/5

Trustpilot

Poor service poor management poor…

Poor service poor management poor contact may as well send communication by pigeon as it takes about 30 days to get a no update update.

Dale · 24 November 2025

★★★★★ 5/5

Trustpilot

Very Good Experience

We had a very good experience with Drivers and Norris.Simon Etson was very supportive and helped us throughout the whole buying process. Without his support and guidance it would not have been easy for us to buy the property. We highly recommend their services.

Kani · 6 June 2021

★★★★★ 2/5

Trustpilot

False Pretences of Quality Service

Simon, the agent who initially met with us to discuss putting our flat on the market, was very impressive and sympathetic to our needs. If only we had been allowed to work with him throughout the sale! Unfortunately we hardly spoke to him after that. Instead a colleague of his, Jason, took over the job. From that point onwards, we were constantly patronised, told what was best for us, and made to feel entirely misunderstood as the clients. We chose a team that’s represented by someone helpful and reliable. We were sold a service under false pretences.

Customer · 13 January 2023

★★★★★ 5/5

Trustpilot

Anup..block management

During the time as an owner of a flat , in a building managed by Driver and Norris, specifically Anup, I found Anup to be a a very good go to conduit to ensure that any issues, advice, collaboration were sorted in a timely professional manner. We worked well together to solve any issues. I wish him well.

Michael · 28 June 2024

★★★★★ 1/5

Trustpilot

Awful company

Awful company. Rented for 5 years and when it comes to getting my deposit back they have completely ignored me. Still an ongoing process. Even breached their contracts by sending workers into my flat while I was still renting with no notice or permission. Avoid at all costs.

Michael · 26 November 2024

★★★★★ 5/5

Google

I have been using Reliable Homes for many years for my rental properties in the area. I usually deal with Victoria who has helped me secure my newest tenants. The whole team always over deliver from start to finish and their Property Management department are also very efficient in dealing with any maintenance issues and repairs quickly. Thank you to all the Reliable Homes team!

Carolyn · 26 March 2019

★★★★★ 1/5

Trustpilot

What a complete joke this company is…

What a complete joke this company is when it comes to managing an apartment block in Basingstoke. You would not believe that I had raised 4 complaints in the past at high level only to return to the building after tenant complaints to see the images attached. We are all being charged nearly £500 per quarter for no services to maintain a block of over 54 apartments. 1) Grass not cut for at least 4 months 2) Cleaners who just hoover and do nothing else 3) Car park full of litter, rubbish and overgrown 4) Weeds everywhere in the beds, car park and all around the site. 5) Bin store designed so open access to anyone (including a new block behind) who think it is OK to dump sofas/BBQ's and anything else. 6) Internally the place smells dirty, carpets heavily stained and walls in bad need of painting. Cobwebs everywhere. 7) Lack of communication from Drivers and Norris who are appointed apparently by the freeholder to manage the block. They think its acceptable to be abrupt to us when we raise the clear issues over the block and lack of management. 8) Scaffolding put up weeks ago, blocking the view to many residents. No work has been carried out since it went up and no one informs anyone what is happening. Overall I understand that companies can get things wrong when they have a lot to deal with. Having involved my MP in the past and escalated to a high level I had hoped things would be much better. Tenant now leaving, unable to re-let as other comparable properties are much better looked after (especially the new one now directly behind this block). My advise is use a proper respected managing agent and not Drivers and Norris. If the freeholder is reading this, shame on you for allowing investors to put money into a block and allow a cowboy company to run it. We are now stuck, not able to sell, let with endless complaints from the residents who are contracted to reside here.

Lee · 9 August 2022

★★★★★ 1/5

Trustpilot

Appalling communications and service

We have had a dreadful, and still ongoing experience in attempting to get the deposit back on a flat we rented for the past year. The service and communications has been nothing short of disgraceful with emails and phone calls regularly going unanswered for days or even at all. They need to be badgered and chased to even get basic answers to basic questions. The charges still under dispute are bogus and flimsy, yet they are staling on helping us redress them properly. They appear to be doing all they can to hold on to our money as long as possible. I wouldn't wish dealing with them on my worst enemy

Michael · 14 July 2022

★★★★★ 1/5

Trustpilot

Disgrace of a company.

Disgrace of a company. Extortionate service charges for "property management" when the block we live in is an embarrassment. 1. Garden overgrown. 2. Front steps falling apart and a major trip hazard. It has been weeks now and all they have done is put some red and white tape down. Bravo. 3. Cleaning communal areas is hovering only. 4. Water damage to internal apartments caused by the building structure. Reported in November 2020 and still waiting on a response/repairs. 5. No response to any emails or phone calls by the residents. It's gotten so bad, the homeowners are getting together to call for a tribunal.

Brian · 21 June 2022

★★★★★ 1/5

Trustpilot

Absolutely appalling service

Absolutely appalling service. My daughter who suffers with mental health is renting a shoebox property for a large amount of money in London. Since Feb, she has not been able to use the shower due to overflow of water. Agent advised that she use the kitchen sink to wash. It is now June and they still have not fixed the shower but worse still the toilet pipe work which we assume is linked to the shower is also over flowing. The toilet cannot be used. It is blocked. Sewage water every where. My daughter had called and left urgent messages but no response. They are unprofessional and we are now in the processing of contacting authorities to report.

Shaheen · 2 June 2022

★★★★★ 1/5

Trustpilot

worst 12 months of my life.

Don't rent a house with them, they will make your life a living hell. A bunch of unprofessional liars. They will pretend everything is fine and greet you with a smile, but in reality, they are waiting for any opportunity to take your money and will never listen to you. I would report them and take them to court (believe me I have enough evidence) but I just want to forget about it and move on.

Cesar · 5 August 2022

★★★★★ 1/5

Google

NOT A Very Good Agency. DON'T Listen. Sadly will have to look into reporting them for Disrespectful and Unprofessional Behaviour.

Katy · 20 July 2025

★★★★★ 5/5

Trustpilot

fantastic service: thanks

Paul Thompson has given exceptional attention to detail and has pursued the sale in an exemplary manner with daily updates where appropriate. He has steered the sale through a complicated timescale, finding just the purchaser I had in mind for my sale.

Microview · 12 June 2024

★★★★★ 1/5

Yell

Terrible Agents

Liam Sullivan from the Islington branch booked an appointment with me for viewing on at 12:30pm on 2 March. I didn't want him to wait so I arrived 15min early. I waited for 45 minutes. Liam did not even turn up and did not call. I called the office at 12:40pm, The person answered the phone told me he JUST LEFT the office. I called the office again at 12:50pm, the person answered the phone said he will turn up soon. After the no-show, Liam called and claimed he was at the property all time (lie 1, the person in the office said he left late. If he was at the property, he would have called me) and claimed that I was at the wrong address (lie 2, I specifically checked the picture in the listing and made sure I was waiting at the correct entrance). He said he could wait if I came back to see him, there was nothing else he could do. He did not even apologise for not showing up. I can't believe how Drivers could hire a person with such a shockingly rude and arrogant attitude and dishonesty.

DanielG-297 · 2 March 2019

★★★★★ 5/5

Google

I have dealed with Reliables Homes looking for a student appt for my son studying in London for a semester- and i have been granted with an excellent service specially from Victoria who has aboslutly kind,professional and efficient to serve us.

Mourad · 26 March 2019