Dandara Eastern estate agents in Braintree and Elsenham

★★★★★ 5/5

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Really helpful staff in the Property…

Really helpful staff in the Property Rentals Team in Jersey.

Joanna · 4 April 2022 · Dandara Eastern Braintree

★★★★★ 5/5

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Long term tenant

I have lived in two flats at Spectrum and one at Fourteen Gloucester and can't praise the helpfulness I received from Brendon McGill. He was always on hand to answer questions and sorted out any issues that arose. I would not hesitate to contact Brendon again in the future.

Cheryl · 4 April 2022 · Dandara Eastern Braintree

★★★★★ 5/5

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Lovely visit!

Lovely visit!I visited St Michaels Park over the weekend and well, it is stunning. What a great sales team you have over there, very informative and welcoming. Me and my partner were first interested in the Upnor house type but have unfortunately missed out as they are all reserved, and I'm not surprised! Lovely layout on a beautiful site, but I was just too late. Wish the team all the best and everyone who purchases on the site as it just looks wonderful. I will definitely keep my eye out for more dandara developments in the area!

Anonymous · 4 April 2022 · Dandara Eastern Braintree

★★★★★ 1/5

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Poor Customer Service

In late 2021 we decided to purchase a house on the St Michaels Park development and made contact with Kelly, the sales rep on site. This should have been an indicator of things to come. Kelly was always impossible to get hold of and never returned our calls.Our original plan was to put our house on the market, but we didn’t want to do it without knowing when the new house would be ready. After a lot of chasing, Kelly finally gave us the completion date in Feb 2022 and suggested we use Assisted Move. Another sign of things to come was Kelly getting the price of the house wrong. Surely an essential part of the job?We were told that we would have four weeks to sell and then there would be a review. The New Homes Group were instructed by Dandara to sell our home and, after they made contact, ensured our credentials and organised valuations our house went onto the market a week later.Three and a half weeks after that, Kelly contacted us to let us know that we had until the following Monday to sell or our reservation would be terminated. Whilst this came as no great surprise, we were disappointed at the lack of a review that we had been told would come first. Kelly explained to us that there was no negotiation to be had around this and that Monday would be our final day of marketing.Later that day, the New Homes Group telephoned us with the news that they were terminating our reservation with immediate effect. This, obviously, came as a great surprise! I telephoned Kelly to ask about this and was told categorically, by her, that the New Homes Group were wrong. Kelly explained that she would call them to sort it out and then call me back. I heard nothing more and received no call back.The following day I received a call from one of the estate agents appointed by the New Homes Group to let us know they had been instructed to remove our house from the market immediately.I telephoned Kelly who expressed great remorse in our situation, but blamed her Head Office for the decision and the actions taken. No apology for (again) not calling me back, no apology for her giving the incorrect date (twice) of the termination of our marketing and no apology for us having to hear the news from an estate agent rather than her.I have had a small email exchange with Kelly since the above, but still no apology or explanation as to why we were only given three and a half weeks of marketing or why she was telling us that we had until the following Monday even after the New Homes Group were telling us differently. I have also emailed her manager, but am yet to receive a reply.Whilst I appreciate that nothing is ever set in stone with house purchases we feel particularly aggrieved that the ‘review’ never materialised and that our marketing was cancelled with no notice despite being told twice by Kelly that it was due to finish five days later. It was also very disappointing that Kelly didn’t have the courage to call us back with the news that she was wrong and left us to find out from one of the estate agents.For a company that supposedly prides itself in customer satisfaction, I strongly feel they have let themselves down on this occasion.

Paul · 3 April 2022 · Dandara Eastern Braintree

★★★★★ 5/5

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Grandhome Development Aberdeen

Susan at Grandhome development has been a huge help from start to finish and we could not be happier. We are delighted with our home and the service.

Erinna · 1 April 2022 · Dandara Eastern Braintree

★★★★★ 5/5

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Saxon Park Bedfordshire

From the first correspondence with the sales team they have been extremely helpful and informative. We initially showed some interest in the Saxon park site where we spoke with Rebecca and Jade. They were very informative and happy for us to look around another site they were currently developing. We showed some interest in a few properties and as soon as they were released we were contacted as promised, this allowed us to reserve the plot we really wanted. Once we reserved our property we have received regular communication with updates on the progress of the build. We have been really happy with the service so far and would highly recommend them as a developer.

Mark · 27 March 2022 · Dandara Eastern Braintree

★★★★★ 5/5

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The Grove house purchase

We have just completed on the purchase of our property on The Grove Estate. This has been our first experience of buying a new build and I have to say the process has been seem less. I can’t speak highly enough of Janet and her team they have been there on hand for every question and always been swift and helpful in replying. I would definitely rate the experience as a 10/10 if you are thinking of starting your new build purchase.

Miss · 24 March 2022 · Dandara Eastern Braintree

★★★★★ 5/5

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Renting a property…

Brendan from the letting team has been very friendly and helpful. Replies to all emails quickly and seems to be knowledgeable about anything he is asked. Great service.

Courtney · 23 March 2022 · Dandara Eastern Braintree

★★★★★ 4/5

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I have always had good experiences

I have always had good experiences. The lettings agents have always been on hand in a quick and efficient manner to help with any request or enquiry.

Anonymous · 23 March 2022 · Dandara Eastern Braintree

★★★★★ 5/5

Trustpilot

The Grove Haddenham

I recently visited the site and was very impressed with the service I received. Sadly, they had no properties that suited my time frame but the experience I had dealing with the staff was the best I have had in my search and had my circumstances been different I would certainly have purchased there.

Anonymous · 22 March 2022 · Dandara Eastern Braintree

★★★★★ 5/5

Trustpilot

The Grove Haddenham

The Grove HaddenhamExcellent service and care from Janet she explained everything she was very clear and went above and Beyond to make sure I was fully informed

Geraldine · 22 March 2022 · Dandara Eastern Braintree

★★★★★ 5/5

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Nightingale Place

The experience so far has been an extremely easy one. Andrew and Joe, our sales advisors, have kept us up to date throughout the process and they are always available to help with any questions. They are professional yet great fun to deal with.We are excited to complete the rest of our sales journey with Dandara and move into our first home.Thanks guys.

Oliver · 22 March 2022 · Dandara Eastern Braintree

★★★★★ 5/5

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Saxon Park

I can’t thank Jade and Rebecca enough! They are both amazing. They have given us 5* if not more customer service, they really understood what we wanted and went above and beyond for us. They make you feel like no question is a bother and have made our journey so far the best it can be. I would recommend them to anyone (have already recommended 2 people)! I can’t wait to move into our beautiful house! THANK YOU BOTH SO MUCH!

Imogen · 22 March 2022 · Dandara Eastern Braintree

★★★★★ 5/5

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Outstanding Service- Property Maintenance

My balcony door got damaged by strong winds a few weeks back. I called Dandara and they were very swift in organising repairs through the property management company. I was particularly pleased that they kept me posted on developments until my door was fixed. Special mention to Terri and team for a fantastic job.

Rhodrick · 22 March 2022 · Dandara Eastern Braintree

★★★★★ 5/5

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It's not often that i give reviews but…

It's not often that i give reviews but the service i have been given by Helen at the Dandara office in Victoria Street is 5 star.

Tim · 22 March 2022 · Dandara Eastern Braintree

★★★★★ 5/5

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Outstanding service

My wife and I knew from the very first contact with Helen and the rest of the Isle of Man team that we were dealing with people who genuinely cared about us. Helen had been so helpful, thoughtful and approachable and went out of her way to support us with buying our dream home. We would really like to thank her for such a phenomenal service.

Patrick · 21 March 2022 · Dandara Eastern Braintree

★★★★★ 5/5

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An appreciation of Sales Team. Yasmine and Paul

From my very first contact with Yasmine and Paul, I knew I was dealing with people who genuinely cared about the product they were selling and their customers’ anxiety in buying off plan. They both have been so helpful, thoughtful and approachable and prepared to go the extra mile to support their buyer. So looking forward to moving in and am confident I won’t be disappointed!

HARRIET · 21 March 2022 · Dandara Eastern Braintree

★★★★★ 5/5

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Fabulous new home on the Isle of Man

Recently moved into our new Dandara home at Reayrt Mie on the Isle of Man. Absolutely love it, quality and finishings have exceeded our expectations. Want to say that the sales team were great, very helpful and nothing was too much trouble.

Julie · 21 March 2022 · Dandara Eastern Braintree

★★★★★ 5/5

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I cannot believe the exceptional…

I cannot believe the exceptional service received when visiting New River View in Winchmore Hill. You can see why they are over 90% with the excellent service provided there. Very excited to sell my property and hopefully be able to move into their lovely 2 bed apartment.

Sergio · 21 March 2022 · Dandara Eastern Braintree

★★★★★ 5/5

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Our experience with Dandara has been…

Our experience with Dandara has been excellent. Emma and Becky from the sales team have been nothing but amazing! When the sale of our home fell through they were nothing but sympathetic, patient and made a stressful situation a lot calmer. We can not wait to move into our new home at The Sweatings

Hannah · 21 March 2022 · Dandara Eastern Braintree

★★★★★ 5/5

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We visited the sales centre in Bearsted…

We visited the sales centre in Bearsted yesterday and met Becky. We were very impressed with how helpful and knowledgeable Becky was. She was able to answer our hundreds of questions and was very approachable.We are looking forward to hopefully purchasing our new family home with Dandara

Clare · 21 March 2022 · Dandara Eastern Braintree

★★★★★ 5/5

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THE SWEETINGS RESERVATION WITH BECKY 5 star

Recently reserved a plot from your new site at The Sweetings. From our online inquiry form to signing our paperwork today, Becky has been helpful, very quick on responses to our questions and professional! We are looking forward to buying our new home with Dandara and have said what a difference we’ve received so far in terms of customer service compared to other new builds we looked at previously. Thanks again ! Becky & Dave

Rebecca · 20 March 2022 · Dandara Eastern Braintree

★★★★★ 5/5

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Emma and Becky from the Sales team

Emma and Becky from the Sales team are amazing and one of the reasons we went ahead and brought our first home. Thank you both for always being there to answer our questions quickly, efficiently and just being really lovely helpful people. Also George has been really helpful and jumping in to help us with questions or sorting things when either Emma or Becky are not available. The service we have received so far has been 5 star, we cannot wait to see our house and move in. Thank you for everything.

Georgina · 20 March 2022 · Dandara Eastern Braintree

★★★★★ 1/5

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Sycamores Bearsted

Sycamores BearstedDream home turning into a nightmare!The reviews on this website regards Dandara pretty much says how good Dandara is before you purchase the property, which is true. But this is only because they want your business. This review is about the service we have received after purchase, and I can simply say it is disgusting and shameful for a reputable company like Dandara.We bought our home at the sycamores development in Bearsted at the end of November last year, we have a couple of major issues with the property. We can't go into much detail as they could potentially lead to legal proceedings. But the issues we have should have been picked up on the inspection of the property before we purchased it. Also after speaking to other residents they to are also experiencing the same issues as us and are having the same response from Dandara When we purchased the property we were told that we had 7 days to report snagging and the site team would deal within 14 days and we would then be passed on to the customer care team who will look after us for the next 2 years, which we thought was a good service. We fully expect there to be snagging on a new build property but not to the extent where you can't use a room for weeks on end. Our 7/14 day snagging list has still not been completed. We have contacted the site throughout this process. At first he was ok and helpful, now he says he will sort it or just ignores any contact we have with him. The only time he contacted me was to moan that we never filled in a survey he sent me and that he could not transfer to customer care until we filled it out. When I did fill in this survey he still never transferred me over to customer care! We were transferred to customer care after I contacted them as the site manager ignored our report of further issues. The customer care team are just a waste of time. I have emailed them numerous times over the last 10 days to which we get no response(even though it says we will respond in 5 working days!). Most of the time I am getting tradesmen to come to my house by speaking to them as they are working at other properties on the development.We paid 600k plus for our property and don't expect to have the major problems we are experiencing, people work hard throughout lives to pay for their homes, and this lack of respect for that by Dandara is simply not good enough. Every resident I have spoken to so far on the development is experiencing issues. It seems to me that Dandaras' response is to bury their head in the sand and hope the issues go away. It is safe to say I will not be recommending people to buy their homes !

Ben · 11 March 2022 · Dandara Eastern Braintree