Trusted Agent profile
★★★★★
1,682 reviews across 2 offices and 2 platforms
Dandara Eastern has two offices, in Braintree and Elsenham. Together they have 1,682 reviews on two platforms, rated 4.8 out of 5 overall.
Dandara Eastern's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotIngram Family
I have always found that the team looking after our units have been proactive ensuring matters are dealt with and responsive when we have raised questions etc. They are friendly and helpful and Sue and I are both very pleased with their service
Thank you for taking the time to leave a review, we're delighted to hear you had such a good experience.
5/5
TrustpilotGreat service
Great service from Dandara moving from one flat of theirs in Jersey to another. They've been especially helpful liaising with both landlords to make dates line up etc. Thanks to Brendan who has been a great help.
Thank you for taking the time to leave such a great review. That's great to hear, we're delighted you're so happy with our service and the team. Brendan will be thrilled with your comments!
5/5
TrustpilotI moved onto spectrum apartments i…
I moved onto spectrum apartments i while ago I was going through a tough time but the (Dandara rental team) made it so easy for me to move in ..Very accommodating very friendly The apartment was immaculate .
Thank you for taking the time to leave a review, we're delighted to hear you had such a good experience.
5/5
TrustpilotGreat service as always from Brendan…
Great service as always from Brendan and the team at Dandara.
That's great to hear, thank you so much for taking the time to leave a great review.
5/5
TrustpilotJust wanted to leave a couple of words…
Just wanted to leave a couple of words to say what a great experience we had at The Sweetings with Becky and George. They were friendly, honest and professional. Would recommend
Thank you so much for your great review, Becky and George will be delighted with your feedback.
3/5
TrustpilotMxed Minds about Dandara.
I am in mixed Minds about Dandara.In Octobre 2021 I signed a purchase agréement (Tunbridge Wells, Kent) and thé sales service from Dandara was excellent. Unfortunately my buyer pulled out and i couldn't exchange on thé agrééd date and as a result i Lost thé house. Although i found another buyer very quickly and wanted to sign for another house on thé estate, thé sale team were extremely poor this Time round and i almost got thé impression that they didn't want me to buy ??!! Thé consultant who had accompagnied me since thé beginning no longer answered my mails and i someone else "took over" yet this consultant didn't know any of thé History or exchanges that i had had with thé first sales consultant. Then thé first consultant would pop UP every now and then but in a very "i am not really involved / i've moved on to something else" manner...it was very incohérent and i felt very "abandonnéd". I don't know if thé team was tired as they were at thé end of a 5 year sales programme or if they just didn't Care however thé service was very poor at thé end. It all Turned out ok and thé purchase went through second Time round as i did alot of pushing and insisting however i was very disappointed particularly with thé sales consultant who disappeared.My biggest "problèm" with Dandara is that their sales team is very pushy to get positive feedback via reviews published. When my first house purchase fell through my sales consultant asked me to put a comment online suggesting that i mention this and that and that i Say good things on her service. My review reflected my expérience until that day however After thé poor sales service for thé second house i felt that thé sales consultant should have waited until thé end of thé sale before asking for a review. This may have motivated her to do a better job second Time round? Today i now have another sales consultant writing /calling every week asking me to fill out a New homebuilders survey even if thé end date is mid August ! And it was even said in his mail " please reply truthfully however if you could put a yes for recommending us it would bé much appréciated and this will help us keep our 5 star rating". Firstly i think it is way too early to Ask for honest feedback from New home owners and thèse suveys should bé done After a year of living in a New home as any issues that may arise will probably NOT bé in thé first 4 months. Just a "yes" at thé end of thé survey allows for a 5 star rating but doesn't take into account other comments. Also i find it a little inappropriate for Dandara sales consultants to Ask customers to give reviews before complétion and thé handing over of keys and suggesting what areas to comment on. Clearly this influences thé reviews in a distorted manner. Anyway my house sale went through, thé house seems generally ok (After 3 months). Thé After sales Customer service really needs to bé improved as i need to chase alot. Some Snagging issues which date back to thé day i moved in have still not been resolved and this is not in alignment with thé Dandara promise...Issues - customer service After purchase/ Dandara promiseSales teams pushing for reviews way too earlyI am however enjoying my house, i love thé neighbourhood and apart from thè minor issues i am in général pleased (moved in 2 months ago).
Thank you so much for your review and feedback, we have taken your comments on board and will discuss further with the team. We are glad to hear you are enjoying your new home and we will ensure the customer service team contacts you in a timely fashion to resolve your outstanding issues.
5/5
TrustpilotWe want to say how delighted we are…
We want to say how delighted we are with the help and support we have received from Joe and Andrew at the Nightingale Place , Battle marketing suite. They have been so good at answering our many questions, have been patient and the level of their grasp of the Technical information has been great. My husband is a Building Engineer so we are familiar with plans. The attention to detail by the Dandara Team is wonderful and the whole site is carefully set out and enviromentally sympathetic. Rod and Lesley Eldridge
Thank you for taking the time to leave such a great review. That's great to hear, we're delighted you're so happy with our service and the team. Joe and Andrew will be thrilled with your comments!
5/5
TrustpilotThe Sweetings, Kent
Thank you for all your guidance and support Becky and George.You made sense of the whole procedure of buying a new build!
Thank you for taking the time to leave a review, we're delighted to hear you had such a good experience with Becky and George.
5/5
TrustpilotAttention to detail from beginning to end
Thanks to Alanna and the team at the Hazlewood developments. The pre-sales team were very accommodating to our situation and requests for viewings and information. Everything was clearly explained and the purchasing process happened to our requested schedule without any hitches. After moving in, the team have been helpful and responsive to the few snagging items we have requested attention to. We love our new home and really appreciate the quality of the Dandara build.
Congratulations on your new Dandara home! Thank you for taking the time to leave a great review. That's great to hear, we're delighted you're so happy with our service and the team.
1/5
TrustpilotI don’t think trading process is fair
I don’t think trading process is fair. The sales assistant get to decide who can reserve including themselves friends or who they want. If you have the money it should be a first to reserve process on release.In my experience you don’t have a robust or fair process for reserving properties.
We're sorry to hear you've had a negative experience. We treat all our customers fairly and in accordance with the consumer code.
5/5
TrustpilotSales team at the Sweetings
Thank you to Becky and team for all your help and quick responses, always friendly and helpful. I can’t wait to move into my new home soon!
Thank you so much for your great review, Becky and the team will be thrilled with your feedback. Wishing you all the best with your new Dandara home.
5/5
TrustpilotGreat Service
We were greeted by Becky, she was brilliant. Understood what we wanted and were looking for. Wasn’t pushy and allowed us to free roam. She also gave great advice about the local side of where the properties are, as we didn’t know the area.
What great feedback; thank you! We're delighted to hear how helpful Becky was during your visit.
5/5
TrustpilotHazelwood & The Grange Sales Team
We spoke with Alanna at the Hazelwood & The Grange Development to get a brochure and an idea of the styles of houses and the various plot layouts within the complex as well as being shown around the showhome. Alanna was very professional and detailed throughout our visit and chat and explained everything and answered our questions. We weee amazed at the quality of the builds and the added touches that make a Dandara home quite exceptional and having got our information pack we are reviewing with a good possibility of purchasing our first Dandara home
Alanna is an invaluable member of the team and we're so pleased she made your visit a good one. Thank you so much for taking the time to leave such a great review. We hope you make the decision to buy a new Dandara home.
5/5
TrustpilotShawfair development- New Build
We bought a new house within the Shawfair development and Carmela was amazing from start to finish. She was really supportive throughout the process which continued into the after sale of the property. The assistant site manager Andrew and his team have also been really great in rectifying any minor snags quickly and efficiently.
Congratulations on your new Dandara home! Thank you for taking the time to leave a great review. That's great to hear, we're delighted you're so happy with our service and the team.
5/5
TrustpilotWould like to say massive thanks!!
Would like to say massive thanks!!! to Becky and George 🤗Every time when we need a help,or have any question regarding our house they reply us very quick.It was really lovely to work with both of them🍾❤️Finally our dreams to have a house turned into reality 🏡
Thank you for leaving such a wonderful review about Becky and George, we're so pleased they made your experience a special one. Wishing you all the best with your new Dandara home.
5/5
TrustpilotWe are looking to purchase a build at…
We are looking to purchase a build at The Sweetings development. George and Becky have both been exceptional in answering many questions, advising us through experience of a new build purchase and providing many pieces of supporting information - pamphlets, diagrams and photographs.So far we feel we have received 5* treatment, would totally recommend.
Thank you so much for your kind review of the company and of George and Becky in particular, they will be delighted with your comments!
5/5
TrustpilotNightingale Place, Battle
We are hoping shortly to reserve a house on the Nightingale Place site in Battle. Our contact with Joe and more recently with Andrew also, has been brilliant. Nothing has been too much trouble for them and they have answered all our many questions thus far. Long may that continue!!
Thank you for taking the time to leave a great review! That's great to hear, we're delighted you're so happy with our service and the team.
5/5
TrustpilotI have been exceptionally impressed and…
I have been exceptionally impressed and personally supported by the team of Becki and George during my home purchase with Dandara. They have been very proactive, super responsive and advised myself during every step of the process and navigating a complex sale with my buyer. They have provided a high touch customer experience for myself.
Thank you so much for your kind review of the company and of Becky and George in particular, they will be thrilled with your comments! We're glad to hear you've had such a positive experience. Wishing you all the best with your new Dandara home.
5/5
TrustpilotDandara Review
We’ve been looking to purchase a property at The Sweetings and Becky and George have been really helpful in answering our many questions! They’re both responsive whenever we’ve been in touch and it’s greatly appreciated. We’ve had a really positive experience so far, thank you!
Becky and George are invaluable members of the team and we're so pleased they made your visit a good one. Thank you so much for taking the time to leave such a great review.
5/5
TrustpilotViewing The Sweetings development
I viewed The Sweetings development with Becky and George, what an amazing team very friendly and easy to talk to and always smiling very informative and eager to assist me with what ever questions I had, although I have found a different property that I’m going to renovate instead I had an amazing time and would 100% recommend
Thank you so much for your great review, Becky and George will be thrilled with your feedback. Best of luck with your new home.
5/5
TrustpilotKnightswood Tunbridge Wells
Thank you Dan, Thank you Amanda!
Thank you for your review, we understand the team are working hard to rectify any issues.
5/5
TrustpilotDandara Lettings continue to excel
Dandara Lettings have been managing a property for me for many years and the professionalism of the team has been examplary. Add to that the excellent customer service from great people and you have a business that I would recommend to anyone.
Thank you for taking the time to leave a review, we're delighted to hear you had such a good experience.
5/5
TrustpilotGreat customer service at Hazlewood
Although we didn't end up buying a house with Dandara (simply due to timing of when we needed to move versus the availability of houses), the help, assistance and communication from Andrea at Hazelwood was second to none. She kindly kept us informed of the progress of the houses in the size/style that we were interested in, provided information about timescales/costs and when we needed a little more time to work out our budget etc, she didn't put any pressure on us at all but checked in now and again incase we needed anything. I can't fault the professionalism and kindness!
Thank you so much for your great review, Andrea will be delighted with your feedback. Best of luck with your home buying journey.
5/5
TrustpilotI recently moved to Jersey with my…
I recently moved to Jersey with my family and getting an accommodation wasn't that easy as many people have forewarned. During these period I met Brendan (Dandara) on one of my visits in search of a house. He was very helpful and my interaction with him was reassuring. Albeit we did not get the accommodation of our first meeting but I and my family were able to secure the next accommodation through him and at this time our temporary accommodation stay was almost over. This was a huge relief for us. I will always recommend Dandara services to anyone coming to stay in Jersey based on their assistance and services rendered to me and my family. Thank you Brendan of Dandara.
Thank you for your kind comments about Brendan. We're glad you've had such a positive experience.
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Braintree has the most, with 1,635 reviews rated 4.8 out of 5, followed by Elsenham with 230.
