Trusted Agent profile
★★★★★
1,686 reviews across 2 offices and 2 platforms
Dandara Eastern has two offices, in Braintree and Elsenham. Together they have 1,686 reviews on two platforms, rated 4.8 out of 5 overall.
Dandara Eastern's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotViewed a house at Hazelwood in Aberdeen…
Viewed a house at Hazelwood in Aberdeen with Susan and she was lovely, answered all my endless questions and really took the time over the viewing, didn't feel rushed. First experience of Dandara, very impressed! Thanks Susan!
We're so pleased to hear Susan has been so helpful, thank you for taking the time to leave such a great review.
5/5
TrustpilotHazelhead viewing - Aberdeen
I went to visit the Dandara Hazelhead development in Aberdeen to view a new build property.Had the pleasure of meeting Alanna who is genuinely the nicest person which is not lost in how helpful Alanna is also! Lovely personality, answered all my questions and wanted what was right for me. Can't fault her assistance and personality, just great! Thanks Alanna :)
Thank you so much for leaving such a wonderful review. Alanna will be delighted with your comments.
5/5
TrustpilotExcellent service
Excellent serviceReally good service when renting out a property. Most efficient and timely, checking everything is done right.
That's great to hear! Thank you for taking the time to leave a review.
1/5
TrustpilotAbsolute nightmare of a company
Absolute nightmare of a company. We are stalled in the buying process because their sales team have lied and misrepresented the detail of the covenants and restrictions they place on households. The home is at the top price, no one is buying them around here, and yet I am a cash buyer who they seem to want to annoy. Appeals for sanity full on deaf ears. Prejudice and hateful staff who dislike my family because we are mixed race and with a disabled boy. Dishonest in the extreme. AVOID at all costs. Nothing they tell you at the start can be relied upon. Dismissive and unhelpful.
Thank you for your review. We value all feedback but are sorry to hear that you're not happy with the sales process so far. We understand that our sales consultants and our Managing Director have been in contact with you to explain the situation regarding covenants and restrictions, which apply to all properties in this development. Should you require further clarification, we will be happy to speak directly with you to resolve any other concerns.
5/5
TrustpilotGreat experience with a very supportive team
We have had an excellent experience with Dandara from the first email enquiry right through to completion and settling in. Bradley and Jonathan in the sales team were very responsive and supportive during the enquiry process and provided us with a great choice of options. We thought the development and the show home were great and decided to reserve our plot.We managed to complete on the planned day with no problems and Dandara kept us well informed throughout. By using their recommended mortgage broker and solicitors, this made the process really smooth. We're now settling into our new home and are really pleased with it. The customer support team has been brilliant so far sorting out the few bits we've needed help with.Thanks team!
Thank you for leaving such a great review, we're delighted you're happy with the team. Many congratulations on your new Dandara home, we're sure you'll be very happy there!
1/5
TrustpilotThe worst house I’ve ever brought
The worst house I’ve ever brought! 2years after purchase the whole house needs repointing as they used the wrong concrete mix so sand is falling out on a daily basis in piles around my house. As well as still have a leaking shower which has caused over £5000 worth of damage.
We're sorry to hear you're not happy with your Dandara experience. We understand from the Customer Care team team that your issues are being looked into and resolved.
5/5
TrustpilotCommunication
Dandara always responded to any maintenance issues / queries that we came across in a polite and speedy manner, very easy to contact and deal with.One improvement I feel could be made easier / clearer is the "exit" process, as a consumer of your services I struggled with the itemisation of what was required for the professional cleaning.However I would still rate your services 5 star.
Thank you for taking the time to leave such a great review and for your feedback. We take all feedback on board an have shared your comments with the appropriate teams.
5/5
TrustpilotLease Renewal
Dealt with Brendan for the renewal of our lease. He is always very helpful and quick with responding and assisting where required
We're so pleased to hear that! Thank you for taking the time to leave such a great review.
5/5
TrustpilotGreat rentals team
I have been a tenant in a property managed by the rentals team at Dandara for several years. Over this time they have been a pleasure to deal with, always helpful and responsive. They've respected my space and have always been well structured in their communications with me with periodic regular maintenance for example. Happy to recommend.
Thank you for leaving such a great review, we're delighted you're happy with our service.
1/5
TrustpilotNo respect
Absolute nightmare and no respect for neighbourhood whilst building their flats in Edinburgh.Broke most of my garden ornaments, some from other countries and when tried to email, never got answer, so tried to call no answer.Been feeling the whole house move for 2 years now and flooring has also moved brand new office flooring and brand new kitchen ! Now the worse part is my garden fence broke and been asking for a manager to come and speak to me about 4 times , ridiculous!The damages they caused to my house , garden and mental health is just appalling really. Not even decency to apologised .Now they decided to put a video camera and attach it from my side of the garden without even asking 🤬I have had enough so will never recommend anyone to buy Dandara
We're so sorry to hear this. We have flagged your review internally to the appropriate teams who will be looking into this further.
5/5
TrustpilotDandara Parc Jiwbili Wales
We are thrilled to share our experience with Dandara regarding our new two-bedroom home at Parc Jiwbili, Rogerstone, Newport, South Wales. From the outstanding customer service to the impeccable build quality, Dandara has truly set the bar high in every aspect of their work. If you are looking for a new home that surpasses expectations in terms of customer service and build quality, look no further than Dandara at Parc Jiwbili.We would like to thank Tracey and Laurie (Customer Services/Sales Team) for their help and support. Also for the many cups of tea and coffee which were always served with a smile! Callum (Site Manager) who is always eager to help and last but not least Tracey Gallacher-Thresher (Sales & Marketing Director). You are a very kind, caring person with an eye for design.....thank you. It has been a pleasure to meet you all.
Thank you for leaving such a great review, we're delighted you're happy with the team. Many congratulations on your new Dandara home, we're sure you'll be very happy there!
5/5
TrustpilotThe Grove Haddenham. Jonathan & Bradley.
We moved last week. Jonathan and Bradley were excellent. Always helpful, friendly, extremely efficient and wonderfully prompt at answering email queries. Many thanks to them.
Thank you for leaving such a great review, we're delighted you're happy with the service provided and congratulations on your new home.
5/5
TrustpilotThanks to Jess and Becky for their…
Thanks to Jess and Becky for their excellent customer service at Wingfield place.
Thank you for leaving a great review, we're delighted you're happy with the service Jess and Becky provided.
5/5
TrustpilotAlanna's support was of top standard
Alanna's support was of top standard, outstanding service throughout my home buying journey as well as advising and guiding me with patience and dedication. Alanna is energetic, dedicated, kind and really cares for her customers, streamlining my hole property acquisition process, can't thank her enough.
Congratulations on your new Dandara home! We're so pleased to hear Alanna has been so helpful, thank you for taking the time to leave such a great review.
5/5
TrustpilotDandara Hazlehead
I have worked with Alanna and Andrea when looking for a new home. They are both very knowledgeable in the field and very pleasant to work with. They have gone above and beyond in many ways. Would definitely recommend dandara for two reasons, the quality of their workmanship in the homes and because of the two of them.
We're so pleased to hear Alanna and Andrea have been so helpful, thank you for taking the time to leave such a great review.
5/5
TrustpilotHazelwood Dandara
Hazelwood DandaraAlanna was incredibly helpful from the outset and gave us all of the information we needed in our house moving endeavours. Alanna is a lovely person and was a pleasure to deal with. Thanks Alanna!
Thank you so much for leaving such a wonderful review. Alanna will be delighted with your comments.
5/5
TrustpilotI would like to thank Joanne
I would like to thank Joanne, the process of selling my house became a very lengthy one and she handled my buying with patience, kindness and understanding. All emails and phone calls responded to promptly. I would also like to thank Michael and Jason on site, both extremely helpful. I absolutely love my new home.
Congratulations on your new Dandara home! We're so pleased to hear the team has been so helpful, thank you for taking the time to leave such a great review.
5/5
TrustpilotPaddock View Yapton ( paradise )
Paddock View Yapton. We are now living in the house of our dreams the quality is exceptional. From the moment we first visited Jo & Val have made us feel valued and very safe. The time spent showing us the house we now have and other ones on the development was never rushed. Jo helped us secure our home, she helped us believe it would happen she gave us great options. We used the moving made easy and we are very grateful for that option. Whenever we visited or telephoned both Val and Jo answered with a smile and kept us sane. We can't thank them enough , they are what good looks like.
Congratulations on your new Dandara home! We're so pleased to hear Jo and Val have been so helpful, thank you for taking the time to leave such a great review.
5/5
TrustpilotI found Andrea and Susan very…
I found Andrea and Susan very professional but with great personalities .Whole experience was delivered in well guided way but at same time very relaxed way .
Thank you for leaving such a great review, we're delighted you're happy with the service Andrea and Susan provided.
5/5
TrustpilotHelpful and accommodating
I have been dealing with Andrea at Dandara in Aberdeen for the last few years on my quest of finding the perfect house. She has always been very helpful and accommodating and taken me to see many different houses. The other members of staff that I have dealt with have also been very helpful and polite so I can't fault my experience with them.
Thank you so much for leaving such a wonderful review. Andrea and the team will be delighted with your comments.
5/5
TrustpilotAlanna was super helpful
Alanna was super helpful. Very knowledgable and welcoming. Tons of great advice. Highly recommend.
We're so pleased to hear that! Thank you for taking the time to leave such a great review.
5/5
TrustpilotHazelwood Dandara
Alanna has provided a first class service throughout our home buying process and guided us through at each step of the way. We managed to line up our dates perfectly and Alanna and the team worked hard to ensure our new home was ready in time for us. Alanna is warm, friendly and energetic and made the whole process as hassle free as possible.
Congratulations on your new Dandara home! We're so pleased to hear Alanna has been so helpful, thank you for taking the time to leave such a great review.
5/5
TrustpilotBest Sales Team
Great company to work with. Receive regular updates on build and the sales team are exceptionally helpful. I have been dealing with Andrea and all my requests and queries are dealt with very promptly.
Thank you for leaving such a great review, we're delighted you've had such a positive experience.
5/5
TrustpilotDandara Hazelwood
We recently reserved a Dandara at Hazelwood in Aberdeen. Susan has been great throughout the process - has clarified queries quickly, been very responsive and clearly set out what the process will be from reservation to move in date. A very professional service and can’t wait to move in!
Thank you for leaving such a great review, we're delighted you're happy with the team at Hazelwood. Many congratulations on your new Dandara home, we're sure you'll be very happy there!
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Braintree has the most, with 1,639 reviews rated 4.8 out of 5, followed by Elsenham with 230.
