Dandara Eastern estate agents in Braintree and Elsenham

★★★★★ 5/5

Trustpilot

Fantastic sales staff

Living on the Fontwell Meadows site in a rental since returning from France, we decided we loved it here so much we wanted to buy here once our French house sale money came through. Ashley in the sales office found us a suitable plot which we reserved. However, just over a month later, we realised we'd made a mistake choosing that particular plot and needed to swap to another plot. Ashley went above and beyond to ensure this all happened for us, and went smoothly. He really is the best sales person we have ever had the pleasure of meeting and an absolute credit to the company.

Sharon · 15 August 2023 · Dandara Eastern Braintree

★★★★★ 5/5

Trustpilot

We dropped in without an appointment…

We dropped in without an appointment and despite this, we were made to feel welcome and received well by Tracey.She answered all our queries and showed us around.

Prasanna · 13 August 2023 · Dandara Eastern Braintree

★★★★★ 5/5

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We visited Towerlands Park

We visited Towerlands Park, Braintree on Saturday 12th August to meet the really helpful sales team. We would like to thank Max for his help and taking so much time with us and showing us some beautiful houses! If you don’t know where to start with a move, you need someone patient like Max to help.

Steve · 13 August 2023 · Dandara Eastern Braintree

★★★★★ 5/5

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Very good customer service by your…

Very good customer service by your great team at your show house office. Thank you

Customer · 10 August 2023 · Dandara Eastern Braintree

★★★★★ 5/5

Trustpilot

Thanks to Susan and the rest of the…

Thanks to Susan and the rest of the team at Dandara Aberdeen. They led me through the buying process and were flexible when my previous house sale date changed. Happily now into the beautiful house at The Grange, Aberdeen. Thank you Susan for all your support.

Joanna · 9 August 2023 · Dandara Eastern Braintree

★★★★★ 1/5

Trustpilot

Appalling Aftersales service from Dandara - Saxon Park!

Its been absolutely a nightmare to get Dandara to fix water leakage issue reported for nearly 4 months (since May 17th, 2023) in my new build after completing their HBF survey. I have leakages in both of my bathrooms, snags left out by site managers and these seem to be too much for Dandara to fix.Dandara kept on sending incompetent cowboy builder to fix. After raising the leakage issues and other snags with Customer Care in May 2023, they sent one work person to fix the leakage, fix the large gap in the floor tile around the toilet seat, do repainting of stains, mastic sealing , sand down/polish newel post caps and basically everything in the complain list. This DIY (sorry, Dandara professional) just masked the large gap defect with grout instead of re-cutting another correct sized tile to replace the old one, missed repainting the stains caused by leakages, did a poor job in sanding/polishing the newel post caps, even added more dirty smears to walls around the newel post caps, rinsed his dirty paint brush in my family water sink and once again, used quick grout to cover a serious water leakage damage in my en suite shower. I would like to post pictures here but there are no option.After I complained to Customer Service and the latest response is as bad as it gets. My en suite shower is now completely ripped apart , unused and abandoned for over 3 weeks. Its now nealy 4 months of my reporting this issue. And yet, No planned action from Dandara team, Dandara has a slow appointment & miscommunications with contractors, Dandara could not even provide a date or known timeframe to fix and customer service can't be ask to update me on any plan (because they DO NOT have a plan) . I feel like a complete idiot to found myself in this appalling post-sales support from Dandara . Dandara DO NOT understand 2-years post-sales support warranty or they are very incompetent to understand what a buyer expect after coughing out over half a £-million on a property at Saxon Park, Biddenham, Bedford Dandara has made my fear for new builds worst! I am now wondering the crime I committed to deserve such an appalling aftersales service from Dandara!

Emmanuel · 9 August 2023 · Dandara Eastern Braintree

★★★★★ 5/5

Trustpilot

Paddock View Yapton

Visited Paddock View in Yapton this afternoon and met with Val. She was able to show me a couple of unfinished homes where hard hats and high vis were required as well as a show home. She was able to answer my many questions which was really helpful. Thanks Val!

Jane · 8 August 2023 · Dandara Eastern Braintree

★★★★★ 5/5

Trustpilot

Amazing Sant Silian experience

Laurie was great for the Sant Silian site. Really informative and put up with all our questions!

Eileen · 6 August 2023 · Dandara Eastern Braintree

★★★★★ 5/5

Trustpilot

Amazing customer service

Had a few issue with the flat I am in, but contacted Sam Patocka at Dandara and all issues were sorted out. Efficient, professional and got the job done. Great asset to the team

Edward · 4 August 2023 · Dandara Eastern Braintree

★★★★★ 5/5

Trustpilot

Dandara were amazing

Dandara were amazing, bought a flat in Fontwell meadows and the staff were lovely and really helpful. Actual development is good and built very well. Couldn’t be happier

Blake · 3 August 2023 · Dandara Eastern Braintree

★★★★★ 5/5

Trustpilot

Outstanding customer service

We went to the Parc Jiwbili site here we met Laurie. We had an idea what we were looking for, however Laurie’s knowledge and advice was outstanding. She offered so many options and ideas. She has given lots of options to think about. We were really set on another builder, however after speaking with Laurie and all the information we were given we are now seriously considering a dandara home.She made so much time for us and we went away feeling she had answered all our our questions and more.Thank you Laurie.

Tanya · 29 July 2023 · Dandara Eastern Braintree

★★★★★ 5/5

Trustpilot

Well built, quality house and Excellent service!

We have recently purchased a three-bedroom home and moved in at Dandara Parc Jiwbili, Rogerstone, Newport, South Wales. We are very happy to share our experience with Dandara regarding our new three-bedroom home. We had looked at various new builds within the Wales and we found that Dandara has highest built quality, and they were designed well and spacious. This Dandara Parc Jiwbili is in excellent location and great access to the M4 towards Cardiff and Newport. We have had an excellent experience with Customer Services/Sales team. We would like to thank Laurie Purdy and Tracey Williams Customer (Services/Sales team). Absolutely exemplary service from start to finish. Level of ‘hands on’ customer care was brilliant. Thank you very much Callum, Jade Simmons, and Dean for your highly exceptional & continued support after moving. Special thanks to Jade Simmons for fixing my washing machine, well done. My experience with Dandara homes has been made seamless due to the professionalism & consistent support of the team at Parc Jiwbili. Every question asked was answered honestly and professionally and every advice was given to their individual capacity and to the best of their knowledge. They were super-efficient and quick in completion process and in handing over the keys. Special thanks to Tracey Gallacher-Thresher (Sales & Marketing Director) for understanding our requirements, for your kindness, and support throughout the process.I would highly recommend Dandara Homes.

Dr · 28 July 2023 · Dandara Eastern Braintree

★★★★★ 1/5

Trustpilot

Appalling rude and unhelpful company

Appalling rude and dishonest company. They try and lock you into a 28 day completion, which is something kept secrete until the last minute after you part with your money, but then the company refuses to reply to any questions or querries - forcing you to default or accept their highly non standard- way of transacting the purchase. When you finally get the transaction documents it is too late to discuss anything. I was ordered to exchange two days after I recieved the contract. You end up having to trust anything they say, with no committements from the company and no due diligence allowed. It is a real take it or leave it attitude. The Yapton site has some strange drainage schemes to be onward managed via a private company that is not funded properly (and likely to be far more expensive than estimates) and some potentially devaluing conditions covering the land used. Yet the company refused to allow me to ask for clarifications. There are many arbitary rules attached to the property deeds which will make it hard to ever sell the house . No help at all from the appointed solicitors nor the sales staff, who knew nothing substantial about anything asked. You would not accept this treatment in any private house purchase, Dandara get away with it by pressuring you against random deadlines - that only serve to bully you as no one else is buying these houses many of which stand empty. Poor quality housing, poor finish, mean with materials, no information or committement on contents , doubtful future value in a massively overdeveloped area with infrastructure bursting at the seams. These are not trustworthy developers and quite rightly fail to make the top-ten list for the UK.

MarkL · 27 July 2023 · Dandara Eastern Braintree

★★★★★ 5/5

Trustpilot

From the first moment we spoke with…

From the first moment we spoke with Emma at Dandara we had a good feeling and knew we had come to the right place. Both her and Andrew’s support and knowledge throughout the process has been exceptional. They are personable and genuinely care about the people they deal with, which makes a real difference in what can be a challenging process! Thank you Emma and thank you Andrew!

Fred · 27 July 2023 · Dandara Eastern Braintree

★★★★★ 5/5

Trustpilot

Always professional

Always professional, efficient and friendly.

Graham · 25 July 2023 · Dandara Eastern Braintree

★★★★★ 5/5

Trustpilot

Fabulous countryside development, Yapton

Great company to work with, from the outset Jo and Val worked really hard to make sure we got our dream bungalow, we love living here in the country.Sure there were a few items on the snagging list but they were soon identified and resolved. Sam the site manager knows his stuff and was always happy to help.We would buy from Dandara again, and would recommend to any new build buyers

Charlie · 24 July 2023 · Dandara Eastern Braintree

★★★★★ 5/5

Trustpilot

We have just purchased a property in Jubilee Park, Rogerstone

We have just purchased a property in Jubilee Park Rogerstone. We have had an excellent experience with all staff involved - Tracey, Laurie, Tracey and Callum. Nothing was ever too much to ask and have been very accommodating when choosing our options as I couldn't make up my mind for the home!! The build is a great quality, we are so happy and cant wait to get settled into our new home. We had looked at numerous new builds within the local surrounding area and these are by far the highest of quality in our opinion. A great location too with great access to the M4 towards Cardiff and Newport.

Lauren · 24 July 2023 · Dandara Eastern Braintree

★★★★★ 2/5

Trustpilot

Avoid at all costs

Terrible customer service, snagging not properly attended to, regret ever choosing a Dandara home and would not recommend at all.

Homebuyer · 24 July 2023 · Dandara Eastern Braintree

★★★★★ 5/5

Trustpilot

Very efficient and friendly service…

Very efficient and friendly service from the whole team.

Kenrick · 24 July 2023 · Dandara Eastern Braintree

★★★★★ 5/5

Trustpilot

Great for first time buyers

My partner and I are first time buyers and sales staff in the office at Fontwell Meadows (Ashley & Tracey) could not have been more helpful. From follow up calls to making sure we had everything we needed they really did go above and beyond. Dandara as a whole have been extremely helpful from start to finish. Couldn’t ask for better developers.

Consumer · 20 July 2023 · Dandara Eastern Braintree

★★★★★ 5/5

Trustpilot

Amazing customer service

Amazing customer service! Popped in for a brochure where we met Ashley and he made us feel very welcome. Provided us with everything we needed - as well as coffee and biscuit! Couldn’t recommended Dandara more

Consumer · 20 July 2023 · Dandara Eastern Braintree

★★★★★ 5/5

Trustpilot

Great

Tracy was very helpful and clear in giving us information regarding our interested properties. We had a very nice conversation about what we need. The sales office is clean and the interior is nice and modern. We enjoyed our visit very much

Hannah · 19 July 2023 · Dandara Eastern Braintree

★★★★★ 5/5

Trustpilot

House Viewing

Kerry was really knowledgeable and friendly.

Customer · 18 July 2023 · Dandara Eastern Braintree

★★★★★ 5/5

Trustpilot

Staff are incredible so warm friendly…

Staff are incredible so warm friendly helpful informative kind hard working they went above and beyond never rushed us made us feel at home for the viewing etc can’t wait to deal with them again fantastic team!

Daniella · 17 July 2023 · Dandara Eastern Braintree