Trusted Agent profile
★★★★★
1,681 reviews across 2 offices and 2 platforms
Dandara Eastern has two offices, in Braintree and Elsenham. Together they have 1,681 reviews on two platforms, rated 4.8 out of 5 overall.
Dandara Eastern's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotNew Home
We have recently moved into our new Dandara home and would like to thank Alanna and Susan for helping us through the process. They were very friendly and helpful, answering our many question along the way.I would definitely recommend Dandara.
Many congratulations on your new Dandara home! Thank you so much for leaving such a wonderful review, the team will be delighted with your comments.
5/5
TrustpilotHazeldene Aberdeen
We are at early stages of searching for our next home which will be a downsize from our current home. Susan showed us around the beautiful show home and gave us lots of relevant helpful advice on potentially suitable options from Dandara
Thank you for leaving such a great review, we're delighted you've had such a great experience. The team will be so pleased with your comments.
5/5
TrustpilotGreat company and staff
Always helpful, rapid response & friendly staff. Never had a bad experience in 12 months so far.
That's great to hear, thank you so much for leaving such a great review.
5/5
TrustpilotI have been using Danara for the past 8…
I have been using Danara for the past 8 years and have always had an excellent service and response with leases. Would not really use anyone else.
We're so pleased to hear that! Thank you for taking the time to leave such a great review.
1/5
TrustpilotHonest 1 year report on new build home
If you read the 5 star reviews, you will see that a high percentage are discussing the sales process.I have since removed my 5 star sales process review having now lived in my home for a year.Sales ProcessEarly bird reserved: June 21Formally reserved: Jan 22Agreed date of entry: May to July 22Actual entry date: 30th March 23No apology for late delivery has ever been given.Defects found to date in HomeRear garden: topsoil contaminated with shards of glass, large rocks and broken pottery. Time to resolve 6 months, but garden now floods, due to “a lack of worms”.Scratched glass: Dandara to date accepted fault for damaged panes on ground floor, but apparently are not at fault for damaged windows upstairs? time to remediate: 7 months, ongoing issue, I am being quoted reporting statements from literature and policies I was not in receipt of, by the customer care team. Leak 1: shower leaked, time to resolve 2 weeksLeak 2: main bathroom leak, time to resolve 2 weeksLeak 3: toilet waste pipe, 4 weeks and counting.Wrong Solar export MPAN, required to recoup payment for exported solar energy. Wrong meter references provided to the energy network by Dandara, so wrong certification issued etc… resolved by homeowner taking approx 4 months to remediate.Air freely flowed through two external vents to the cooker hood and on into the kitchen, which through winter has never retained heat. Non return valves have now been fitted 9 months after initial report.Kitchen window without seal, not yet repaired.Roof tiles have been failing with shards falling into the front and back gardens.Downpipes illy fitted, and left to freely move causing damage to the render. One downpipe was modified, whilst another was reattached. I’m awaiting the next big gust of wind for it to become detached again.Poor paint finishes to all skirting, frames and internal doors. Painter mobilised 5 months in and made things worse.Snagging report issued with over a hundred issues identified, reported issues include, but are not limited to:Water damaged internal doorsChipped kitchen cabinetScratched utility cabinet doorsLoose electrical socketsGapping on coving at ceiling Entrance door gouged and scratchedSofits damagedFeature boards to front of property markedConcrete sills damagedIts a real shady practise getting people to write trustpilot reviews on the sales process Dandara, your product is not 5 star, , , , , , , , , , , , , , , , , , , , -Response to your response.Dandara, you think handing over a new home with all these defects is tolerable? Your apology in this medium is not accepted.Additionally, i forgot the mention another recent defect. The construction bung had been left the drains leaving my home, meaning, most hard waste remained in slowly blocking and backing up the drains. Can you imagine?
Thank you for your review. We value all feedback and we are sorry to hear you are not happy with your home. We understand from the team that all of your issues are already being investigated and dealt with and we have operatives booked in to visit your home next week to carry out further internal snagging.
1/5
TrustpilotDo not buy a house from Dandara
Do not buy a house from Dandara. They’ll sell you the dream but follow up with a nightmare. Customer care are absolutely shocking, take 5 days to send you a holding email in response then longer to arrange someone to come out. Their operatives are absolutely useless and leave the house in a worse condition than it started. They are patronising and will do anything to try and get out of fixing things. ***update*** Dandara are not investigating as their response below, they sent someone over who was very patronising and refused to do half the work we’d emailed about and apparently now he’s the only person in the region who can fix our issues so now they have closed off our issues (which the last person who came out caused!!) because I refuse to have a man back who was patronising and spoke to me like I was an idiot. I doubt I would have been spoken to like that if my husband was in the house!!
Thank you for your review. We value all feedback and we are sorry to hear you are not happy with your home. We understand from the team that all of your issues are already being investigated and they’re currently reviewing the list of works and will be in touch directly with an update shortly.
5/5
TrustpilotBrendan from Dandara has been fantastic…
Brendan from Dandara has been fantastic in all my dealings with him. Him and the rest of the team are very professional and competent.
We're so pleased to hear the team have been so helpful, thank you for taking the time to leave such a great review.
4/5
TrustpilotThe build quality is excellent with few…
The build quality is excellent with few snagging issues. There were a number of delays but it has been worth the wait.
Congratulations on your new Dandara home, we're sure you'll be very happy there and thank you for leaving a great review.
5/5
TrustpilotSusan Gordon, Aberdeen
We met Susan Gordon at a show-house a few months ago in Aberdeen and expressed an interest in a couple of plots. Since then she has been great at keeping us up-to-date by email and phone. She has explained each step of the process clearly and has been straight-forward and trustworthy in all our communications. At no time have we felt pressured. We haven’t bought yet as the house is only just coming up for release but I would be happy to recommend Susan and Dandara based on customer support so far!
What a fantastic review - thank you! Susan will be so pleased with your feedback.
5/5
TrustpilotThe Grange - Aberdeen team
Susan in the Aberdeen team at the Grange was very welcoming, well informed and helpful. We had a good time on our visit.
We're so pleased to hear that! Thanks so much for taking the time to leave such a great review.
5/5
TrustpilotCrowborough Team very helpful
We visited Pearmain Place in Crowborough for an event It was great to learn about both developments in Crowborough. We are not looking to move for some time but the team spent time with us and were so helpful, so when we are ready we know where we will be coming back to!
Thank you so much for leaving such a wonderful review, the team will be so pleased with your comments.
4/5
TrustpilotVery professional
Very professional, very informative and excellent regarding responding to any queries.
Many thanks for your great review.
5/5
TrustpilotQuality service from Dandara on many occasions
Our property manager has always been Dandara throughout our nearly 10 years tenure as tenants at Castle Quay and have historically dealt with Brendan. However, I can only praise Terri as a great addition to the Dandara team. Whilst she has been very meticulous in all house inspections, she has provided great help and support to assist in fixing problem areas and even when it was the tenants responsibility to fix. More recently, we had increased dealings with Terri when our apartment was flooded when we were away during vacation. Whilst it was a tense situation and there were some problems with our alternative accommodation, she has maintained her calm and acted professionally at all times. She was able to put herself in our shoes which is testament to her human nature and taking care on all parties instead of acting solely on behalf of the landlord.
Thank you for leaving such a great review, we're delighted you've had such a great experience with the team and they've been so helpful.
5/5
TrustpilotSusan Gordon offers exceptional…
Susan Gordon offers exceptional customer service, is focussed, passionate and driven to provide the best experience possible in the buying/selling process. Her communication, knowledge and support ensures a calm process with you having every faith she is doing everything for you without the need to chase or worry. Open to suggestions, proactive and always, always upbeat! Thank you so much Susan you made our experience really enjoyable!!
Thank you so much for leaving such a great review, Susan will be delighted with your comments.
4/5
TrustpilotGreat!
Very friendly and trusting agents! All properties that i viewed were lovely and the process of applying to rent a property has been smooth and easy
That's great to hear, thank you for taking the time to leave such a great review.
5/5
TrustpilotTerri & the team
Terri & the team have always been very helpful & understanding when dealing with 16 SPectrum
That's great to hear and thank you for the great review.
5/5
TrustpilotAll the help from Alanna was first…
All the help from Alanna was first class helping us through the options & review process.
Thank you for leaving a great review , we're so pleased to hear that.
5/5
TrustpilotAfter an initial negative experience…
After an initial negative experience around Christmas time visiting the showroom meet by a very disgruntled/rude sale woman I went back a couple months later to be greeted by Alanna Cooper….. My experience this time round was the total opposite, very positive and made to feel very welcome, ran through all the information I was looking for a couple months prior, explained everything that was on offer, what they could do for us and any small details I was looking for. The plot we viewed was lovely, had everything we were looking for as a family, however In the end we didn’t purchase from Dandara, a few small details that we needed to clarify our end to make it work, had I received this information and support the first time around might have been a different story. We opted to buy not far from the site.
We're sorry to hear about your initial experience but so pleased to hear that Alanna provided a great service. Thank you for leaving such a fantastic review, Alanna will be delighted with your comments.
5/5
TrustpilotOur home demo- ahead of move in date-…
Our home demo- ahead of move in date- with Alanna, and Gary and Adrian from the site team was fantastic. The demo was extremely informative and assuring, and there was no rush to get us out if we had questions to ask.
Thank you for leaving such a wonderful review, we're so pleased to hear you found the home demo useful and the team will be delighted with your feedback.Many Congratulations on your new Dandara home, we're sure you'll be very happy there.
4/5
TrustpilotGreat communication and assistance but a lot of paperwork
We got constant detailed communications and assistance through out the whole process from viewing till we moved in which was really helpful. Was just annoyed with some of the requests especially for a scanned copy of ID, well the purpose of the ID is just for identification and shouldn’t really matter what format scanned, picture or anything as long it’s clear to see the details. The paperwork seems just quite a lot and cumbersome for a rental process. I would think the key element is the ability for the tenant to pay rentals.
Thank you for leaving a review and we are sorry to hear of your frustrations with the paperwork side of things. We require a true copy of the original document before proceeding with any rental agreement. Thanks again for the review and we’re sure you’ll be very happy in your new home.
5/5
TrustpilotDandara viewing at Oakwood,Spencers Wood,Berkshire
Visited this site to explore the new houses on offer.We were greeted by Val who dealt with all our queries in a friendly and professional manner.Val showed us around two show houses,which were extremely well presented and went into detail about the differences in these.She also explained what was included or extra in the houses.For example : Flooring (various options),white goods,electric/gas cookers.Val concluded by going through the brochure,price list and time scales.Val is an asset to the company.
Thank you so much for leaving such a wonderful review, Val will be so pleased with your comments.
5/5
TrustpilotGreat sales service
Great sales service. Good quality product and customer support.
Thank you so much for leaving such a great review!
5/5
TrustpilotHappy with my experience with Brendan
Happy with my experience with Brendan, he was understanding of delays due to personal situations and his communication is always professional and clear in what he requires.
Thank you so much for leaving such a wonderful review, Brendan will be so pleased with your comments.
5/5
TrustpilotGreat customer service from Brendan
I have had nothing but positive experience with securing my flat. I was dealing with Brendan and he was efficient and helpful. He always got back to me quickly with any queries. He went the extra mile to help me get the perfect home I was after. Thank you Brendan!
Thank you so much for your great review, Brendan will be delighted with your feedback.
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Braintree has the most, with 1,635 reviews rated 4.8 out of 5, followed by Elsenham with 230.
