Cumbrian Properties estate agents in Carlisle and Penrith

★★★★★ 5/5

Google

Easy to deal with, professional and organised. Mia was always helpful and quick to respond.

Dan · 24 September 2024 · Cumbrian Properties Carlisle

★★★★★ 5/5

Google

Sarah was very helpful and easy to work with. Made the process extremely easy to navigate. Thanks

Matt · 24 September 2024 · Cumbrian Properties Carlisle

★★★★★ 5/5

Google

Sarah and Jodie have been great from start to finish. Keeping me updated with the process through out.

Tom · 24 September 2024 · Cumbrian Properties Carlisle

★★★★★ 5/5

Google

Sarah was fantastic.She was great to work with and made the moving process very easy.Thank you Sarah and Cumbrian properties.

Saige · 24 September 2024 · Cumbrian Properties Carlisle

★★★★★ 5/5

Google

Thanks to Sue and the team at Cumbrian Properties for their friendly, helpful and efficient service with our first experience of property letting!

Daniel · 24 September 2024 · Cumbrian Properties Carlisle

★★★★★ 5/5

Google

All the sales staff were really helpful during the sale of our property. They kept me informed during the sale and made it an easy process. recommended

Julia · 24 September 2024 · Cumbrian Properties Carlisle

★★★★★ 5/5

Google

Sarah at Cumbrian Properties has been a massive help all through the selling process. There was a big delay with the buyers solicitors, but Sarah kept me up to date all the way through!

Michael · 24 September 2024 · Cumbrian Properties Carlisle

★★★★★ 1/5

Google

We decided to use Cumbrian Properties to market our property as we assumed they would provide a good service after reading many reviews online. Sadly, this isn't the experience we had. Having bought / sold many times over the years, we are experienced with the process having dealt with many Estate Agents in the past. Their website advertises they have: "an active database of current buyers"; "timely viewing feedback and vendor updates"; "proactive sales progression" and "brisk sales negotiation." We didn't experience any of this. We sold quite quickly, after much negotiation, and dropped the price. The first buyer wanted to move quickly and advised they would be pushing things as a result - they were renting and had no chain. As such, within 2 days, we put an offer on another property which was accepted. The next working day, Cumbrian Properties called to say the buyer had decided not to pursue the purchase. No reason was given and Cumbrian Properties didn't do anything to try to keep the sale. Shortly after, we accepted a further offer from a family who weren't yet on the market. We accepted the offer and shortly after they sold their house. We therefore started the legal process, as they were using the same solicitor this happened quickly. Sadly, they lost their buyer and eventually took their house off the market as they decided not to move. During this time, Cumbrian Properties were aware we had managed to keep the house we had offered on previously and were aware of the urgent need for us to sell and move. When we sold for the third time in early July, we started the legal process straight away. For over 4 weeks we didn't hear from Cumbrian Properties once, which conflicts the service they advertise on their website. In fact, the service became intolerable. We understood our buyers solicitor weren't the easiest to deal with, however we also were advised by our solicitor that Cumbrian Properties should be keeping us updated. They didn't. In fact, they did nothing until we contacted Adrian Hogarth around 4 weeks prior to us eventually completing. Adrian responded to us when we raised a complaint via email. However instead of being respectful he was patronising and made us feel awful. Yes, he did push things along in the end however his emails and tone on the phone were very 'off' noting we were his client and we would be paying a substantial amount of money for the service of his Company. At no point did he show any empathy for our situation and in addition his colleague Sarah was the same making negative comments about the speed we would move - noting she was more than aware of our situation after having lost 2 previous buyers. In addition, our buyer had advised they wanted things to move quickly when we accepted their offer. Lastly, when handing the keys to our property to Cumbrian Properties the gentleman at the desk took the key, said 'I will process these.' Where was the 'thank you for choosing us to market your property?' In summary, Cumbrian Properties did not in our experience provide the services advertised on their website. We would not recommend them after having just experienced the most stressful experience of selling a property.

Emily · 24 September 2024 · Cumbrian Properties Carlisle

★★★★★ 5/5

Google

We rent a property out through Cumbrian Properties and their customer service has been of a consistently high standard. They have worked very well with us and our tenant to ensure the property retains a high standard. Thank you for all you do for us. Julie. Spencer St Surgery.

Julie · 24 September 2024 · Cumbrian Properties Carlisle

★★★★★ 5/5

Google

Absolutely fantastic experience with Sue. She was due to go on holiday and processed our application and everything related to our rental in two days. Never had such great service, Sue is well and truly on the ball and I can't recommend highly enough. Sue deserves a raise. Special mention to Andrea as well who was fantastic during our viewing.

Kyle · 24 September 2024 · Cumbrian Properties Carlisle

★★★★★ 5/5

Google

Sue is a credit to the company and was incredibly helpful throughout the entire letting process answering any questions I had and keeping me informed on progress after Cumbrian Properties found suitable tenants very quickly. Jodie was friendly and well informed at our initial valuation meeting and Emma was also very helpful while Sue was away.

Oliver · 24 September 2024 · Cumbrian Properties Carlisle

★★★★★ 5/5

Google

I recently sold my house with Sarah at Cumbrian Properties, and I was really impressed with the service. She was always helpful, kept me informed throughout the process, and was easy to reach whenever I had questions. Thanks to Sarah, we received a good offer quickly, and she made the whole process smooth and straightforward. If you’re looking for a reliable and professional estate agent, I’d happily recommend Sarah at Cumbrian Properties.

Mark · 24 September 2024 · Cumbrian Properties Carlisle

★★★★★ 5/5

Google

Excellent service! I was really struggling and Sue and Emma made the whole experience so much easier. They explained everything and kept me informed every step of the way, regularly checking that I was ok with all the details. I cannot recommend this team highly enough. Well done .

Julie · 25 August 2024 · Cumbrian Properties Carlisle

★★★★★ 5/5

Google

I cannot express how lovely Cumbrian Properties have been to us in difficult circumstances when trying to find a property at short notice. They have been efficient, kind and supportive throughout each moving process with particular thanks to Sue who has overseen us getting our last house. I am lucky enough to have secured two properties with them and would definitely recommend them.

Nicola · 24 August 2024 · Cumbrian Properties Carlisle

★★★★★ 5/5

Google

I’ve had a no-hassle experience of arranging somewhere to rent in Carlisle. Thanks Cumbrian Properties for making my relocation so much easier.

Ruth · 23 August 2024 · Cumbrian Properties Carlisle

★★★★★ 5/5

Google

Finding a suitable property in carlisle to rent has been challenging, thankfully Sue has been outstanding and very helpful in making the process go as smooth as possible. Very Friendly and efficient, Highly recommend their services.

Bahram · 21 August 2024 · Cumbrian Properties Carlisle

★★★★★ 5/5

Google

Professional team, really helpful and accommodative, loved the overall experience.

Mubashir · 19 August 2024 · Cumbrian Properties Carlisle

★★★★★ 5/5

Google

The most helpful team. We didn't get the first property we looked for, but they contacted us with other suitable properties and ensured a smooth process to help us move 😊 Biggest thanks to Sue! Absolute star 🌟 …

Roddy · 19 August 2024 · Cumbrian Properties Carlisle

★★★★★ 5/5

Google

Rating only, no written review.

Grace · 12 August 2024 · Cumbrian Properties Carlisle

★★★★★ 5/5

Google

Su and all the team are always very efficient and polite. Would happily recommend Cumbrian Properties as a property rental agent. Thank you Team!!

Melanie · 12 August 2024 · Cumbrian Properties Carlisle

★★★★★ 5/5

Google

For the first time I rented a property, Sue was outstanding she guided me through all the procedures. She was friendly, helpful and professional as were all the staff. Thank you very much for helping me find my new home.

Paul · 12 August 2024 · Cumbrian Properties Carlisle

★★★★★ 5/5

Google

I recently sold a property through Cumbrian Properties and received excellent service from Sarah Nelson and her team. There were some problems with the dilatory actions of the seller and his solicitor but she was very pro-active to keep things moving and kept me well informed throughout the the whole process. Many thanks.

Norman · 12 August 2024 · Cumbrian Properties Carlisle

★★★★★ 5/5

Google

Rating only, no written review.

Moslim · 5 August 2024 · Cumbrian Properties Carlisle

★★★★★ 5/5

Google

Excellent customer service. Very friendly and efficient. Many thanks.

Simon · 5 August 2024 · Cumbrian Properties Carlisle