5/5
GooglePolite, personable and professional staff who combine efficiency with an individual approach. Superb service all round!
Agent replied · 10 November 2024
Hi Matthew, Thank you for the Five star review.
Trusted Agent profile
Cumbrian Properties estate agents in Carlisle and Penrith
★★★★★
934 reviews across 2 offices and 3 platforms
Cumbrian Properties has two offices, in Carlisle and Penrith. Together they have 934 reviews on three platforms, rated 4.8 out of 5 overall.
787
Reviews on Google
All 2 offices
90
Reviews on Facebook
All 2 offices
57
Reviews on Trustpilot
Business-wide
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Our offices
Cumbrian Properties's two offices, most reviewed first. Each has its own page.
Awards
The Trusted Agent 2026 results for Cumbrian Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on Google
Showing 787 reviews on Google only. Show every review
Google5/5
GoogleMyself and my partner applied for a property through Cumbrian Properties, we got contacted by a lady named Sue and since then she kept in contact with us throughout regarding our application and other moments through the process. This whole process for both of us has been a comfortable easy time and that is thanks to Cumbrian Properties.
Agent replied · 10 November 2024
Hi Sian, Thank you so much for the great review. Nice to hear you were happy with the service provided.
5/5
GoogleThank you to all at Cumbrian Properties for their excellent service! Special thanks to Maria Beattie in the Maintenance Department. Maria, Suzanne and the maintenance team provided help and support in getting my property ready for rental, including general repairs and even replacing the kitchen! Maria kept in touch with regular updates, photos of the work being done, couldn’t ask for better service, very professional, friendly and helpful, can highly recommend.
Agent replied · 24 October 2024
Hi Angela, Thank you so much for the review for our Maintenance Department. We will pass your comments onto the girls.
5/5
GoogleRating only, no written review.
Agent replied · 24 October 2024
Hi Charlie, Thank you for the five stars.
5/5
GoogleRating only, no written review.
Agent replied · 24 October 2024
Hi Megan, Thank you for the Five stars.
5/5
GoogleThis is my first rental and Cumbrian Properties gave an excellent service giving advice and support throughout the whole process. Their fees are very competitive.
5/5
GoogleExcellent service and communication from Hayden and all staff at the Cumbrian estate agent in Penrith, very friendly and helpful. Thank you for a smooth transaction. Kind regards Brian.
5/5
GoogleEvery aspect of the service provided by Cumbrian Properties was excellent. The initial interview was friendly, informative and gave a clear picture of what to expect. Being a period property, the valuation was complex. Sarah, our valuer, explained exactly how she arrived at the figure, which proved achievable. The details and photographs were excellent. The team work between Sarah, showing prospective buyers around, and the office administration from Karen, Jackie and Hayden was professional, friendly and we were fully informed throughout the process. We can fully recommend the Penrith team.
5/5
GoogleEfficient, kind and helpful. Highly recommended
5/5
GoogleCumbria property very helpful with the full process especially Jackie very friendly and welcoming would definitely recommend.
5/5
GoogleService is excellent,Jackie Miller helped us a lot ,Thank you
1/5
GoogleEmailed Cumbrian Properties before I went away got an automated reply my message would be forwarded. Since back arranged a viewing & told its going to be let but owner would rather sell so viewing booked. I'd explained I have a boat to sell. Day of viewing received a call to say flat is being let tomorrow so I can't view it???? Was told that I'm a cash buyer which I'm not & that it can only be sold as a buy to let which wasn't stated on the website. Poor communication & feel very let down
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleI want to express my sincere gratitude for your outstanding service. Despite the busy holiday season, Emma and team went above and beyond to help me find a home that met my needs. I appreciate your hard work and dedication, and I am very grateful for your assistance.
2/5
GoogleI'm not at all impressed with the service provided. I had to constantly chase for news and their communications were rare and poor. Furthermore, they only became attentive once the deal was done, and they wanted their £2.5k. I spent 10 years in my earlier career as an estate agent and would have been embarrassed to have offered such poor service.
5/5
GoogleThank you Cumbrian Properties Penrith, particularly Karen McCarthy for helping us to find a nice home. You have been really helpful at every stage starting with flexibility for viewings, price negotiation and completion steps. Also thanks Karen for going an extra mile and sorting couple of deliveries for us. I would highly recommend this friendly and professional property agent.
5/5
GoogleHayden was excellent. Extremely professional, friendly and helpful. We especially appreciated how quickly he responded to our queries - it really made the whole buying process less stressful. Many thanks to Hayden and anyone else involved at Cumbrian Properties, for assisting and advising us during the purchase of our new home. 10/10 would recommend.
5/5
GoogleFantastic service from Sarah and Jodie in the Carlisle office when selling two of our properties in Thursby over the last two years. Would highly recommend their services.
Agent replied · 24 October 2024
Hi Emma, Thank you for the five star review. Will pass your comments onto Sarah & Jodie.
5/5
GoogleSue Moses and her colleagues at Cumbrian Properties have just helped us find new tenants for our rental property, as they have done many times over the years. Sue is always friendly, helpful, efficient, professional and knowledgeable, making sure we meet all the necessary requirements for our rental property, and providing us with excellent service at all times, with great communication too. We thoroughly recommend her!
Agent replied · 13 June 2024
Thank you for your 5* review Paul!
5/5
GoogleJulie Bell helped us from start to finish. Julie went above and beyond to communicate and help us through a very complicated and difficult process. I bought and resold my home with Cumbrian properties and both times they provided brilliant service. Highly recommended
Agent replied · 24 October 2024
Morning Ryan, Thank you for the five star review for Julie. Pleased to hear you were happy with the service provided.
5/5
GoogleCumbrian Properties has provided an excellent service, from the first valuation by Robert Foster, to the very attractive brochure, and the fine photos by Rene Walker, followed by a steady stream of arranged viewings, which I undertook myself. Finally the Sales Negotiator, Sarah Nelson, worked hard on my behalf to secure a satisfactory sale agreement in just over three months. Everyone I have dealt with at Cumbrian Properties has been helpful, polite and professional and I thoroughly recommend them.
Agent replied · 24 October 2024
Hi Daphne, Thank you for the review. Will pass your comments onto the team.
5/5
GoogleSarah has been lovely! She has been so helpful and wonderful with our new rental. She stays on top of it and deserves 5 stars!
Agent replied · 24 October 2024
Hi Nick, Thank you for the five star review for Sarah :)
5/5
GoogleEverybody is polite & helpful and made the process really easy. I dealt mostly with Sue, she is very friendly & helpful. She went above & beyond for me to help me secure the property. I would definitely recommend this estate agents. Very happy with their service 😁😁😁 …
Agent replied · 24 October 2024
Hi Hajar, Thanks you for the review. Will pass your comments onto all the girls.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Cumbrian Properties
Which Cumbrian Properties office has the most reviews?
Carlisle has the most, with 779 reviews rated 4.8 out of 5, followed by Penrith with 212.
Where are the Cumbrian Properties offices?
Has Cumbrian Properties won any awards?
Yes. In The Trusted Agent 2026 awards, Carlisle won Platinum.
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