Trusted Agent profile

Cumbrian Properties estate agents in Carlisle and Penrith

4.8

★★★★★ Excellent

921 reviews across 2 offices and 3 platforms

Cumbrian Properties has two offices, in Carlisle and Penrith. Together they have 921 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

787

Reviews on Google

All 2 offices

Facebook logo

4.9 / 5

76

Reviews on Facebook

All 2 offices

Trustpilot logo

58

Reviews on Trustpilot

Business-wide

Our offices

Cumbrian Properties's two offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 787 reviews on Google only. Show every review

5/5

Google

Cumbrian Properties have been an excellent support to my partner and I during the selling of both our houses and the purchasing of our dream home. They were always quick to keep us informed about our sales and very accommodating when conducting the viewings on the house we have had an offer accepted on. An extra special thanks to Ann Miller who has been a superstar in helping us get our dream home!PositiveProfessionalism

Mike · 14 June 2021 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for your 5* review. We are so pleased to hear you have received excellent service for both your sales and onward purchase. Our Ann is indeed a superstar!

5/5

Google

Excellent service from Cumbrian Properties, especially Nicola, Gemma and Jackie. From the valuation and marketing process through to arranging viewings and onto a sale a week later they have been efficient, professional and friendly. We’ve been kept up to date on all viewings and have so appreciated their advice and guidance. Nothing but kind and helpful throughout. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Susan · 14 June 2021 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for your 5* review Susan. Great to hear you have received such good service. We have passed your comments onto Nicola, Gemma & Jackie.

5/5

Google

Great service from Cumbrian Properties throughout the purchase of my first house. Adrian Hogarth was very helpful and always at the other end of the phone for any queries. Even now I’ve been moved in for a few months, they are still happy to help with anything that arises. Very positive experience as a first time buyer and would definitely recommend them to others.PositiveQuality

Laura · 14 June 2021 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for your kind review Laura. We're pleased to have made your first purchase a positive experience. All the best in your new home!

5/5

Google

From the first call to arrange a viewing to making an offer - every call and email has been professional, friendly, polite and courteous. Kathryn Kelly was my point of contact and she was lovely to speak to, understanding of any concerns or requests made and always responded very quickly to my emails. Absolutely cannot fault Cumbrian Properties, particularly Kathryn, for the service provided, and I am now happily in my new home thanks to the service they provide.PositiveResponsiveness, Quality

Ali · 14 June 2021 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Great to hear you have received such a good service from our Kathryn. We wish you all the very best in your new home!

5/5

Google

My partner and I have now both rented and sold a property through Cumbrian Properties. We have received flawless service throughout. Questions have been answered extensively and promptly and guidance has been offered when needed. We had such a positive experience with Liam when he did our valuation and photos and then throughout the process of selling we received exemplary customer service from both Kathryn and Gemma. I would highly recommend anyone to use Cumbrian Properties for all their housing needs.

Richard · 14 June 2021 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for your 5 star review Richard! Great to hear your experiences of both sales and letting has been a positive one.

5/5

Google

Jackie at Cumbrian properties has been fantastic from the beginning. Always there on the other end of the phone and always gives sound advice. Jackie has been very friendly and professional and it’s been a joy to have her as our estate agent. Jackie took fantastic pictures of our property and talked us through everything we needed know and helped us when we have been unsure. Our house is now on the market and hopefully we’ll sell it quickly. My partner and I would highly recommend this estate agent as the process has been easy and stress free from start to finish.PositiveResponsiveness, Professionalism, Value

Kimberley · 14 June 2021 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you so much for your 5* review Kimberley. We have passed your comments onto Jackie!

5/5

Google

I have found all the staff at Cumbrian Properties, very professional with all my dealings I had with them, sold my house within 1 week. I would have no hesitation in recommending Cumbrian Properties to anyone, and would not hesitate in using them in the future. More

Brian · 12 June 2021 · Cumbrian Properties Carlisle

Agent replied · 11 June 2024

Thank you for your review Brian. Great to hear you received such a good service.

5/5

Google

We dealt with Liam from CP who offered clear, honest, professional advice and was a nice guy to boot. Thankfully valued our home exactly in the range we were hoping for, took some … More

TheWanderer · 12 June 2021 · Cumbrian Properties Carlisle

Agent replied · 11 June 2024

Wow! 6 days and sold - fantastic! Thank you for taking the time to leave your review. We have passed your comments on to Liam, Adrian and the sales team.

5/5

Google

Great service from start to finish by Ann, always answered any questions and pointed me in the right direction on buying my first home.PositiveResponsiveness, Quality, Professionalism

Gavin · 12 June 2021 · Cumbrian Properties Carlisle

Agent replied · 11 June 2024

Thank you for taking the time to leave a review. We are delighted to hear Ann gave you such great service and we wish you all the best in your new home!

5/5

Google

The whole team worked really well to help sell the house, also very competitive rates. Would recommend to anyone selling a house in the area.PositiveResponsiveness, Professionalism, Value

Russell · 12 June 2021 · Cumbrian Properties Carlisle

Agent replied · 11 June 2024

Thank you for your 5* review Russell!

5/5

Google

Absolute amazing service from all at cumbrian properties. Especially Susan Moses. Cannot thank her enough for all of the help and kindness~! :) xx

Claire · 12 June 2021 · Cumbrian Properties Carlisle

Agent replied · 11 June 2024

Thank you for your kind review Claire. We have passed your comments onto Sue!

5/5

Google

I dealt with David Hogarth who was professional and upfront with me throughout as I was selling my late mother's property as her executor. Highly recommend.

Tim · 12 June 2021 · Cumbrian Properties Carlisle

Agent replied · 11 June 2024

Many thanks for your review Tim. Great to hear you have received a professional service!

5/5

Google

Really easy to get in touch with and Gemma was really friendly to deal with too. Everything along the way was done by phone or email so it was effortless and they seem genuinely interested in you as a customer.

Liam · 12 June 2021 · Cumbrian Properties Carlisle

Agent replied · 11 June 2024

Thanks for your review Liam! We will pass your comments on to Gemma.

5/5

Google

Rating only, no written review.

Anna · 10 June 2021 · Cumbrian Properties Carlisle

Agent replied · 11 June 2024

Thank you for your 5* review!

5/5

Google

Rating only, no written review.

Christopher · 10 June 2021 · Cumbrian Properties Carlisle

Agent replied · 11 June 2024

Thank you for your 5* review!

5/5

Google

Excellent service with professional staff

James · 10 June 2021 · Cumbrian Properties Carlisle

Agent replied · 11 June 2024

Thank you for your 5* review James!

1/5

Google

Very disappointed with service. Would never use again.NegativeValue

Sharon · 10 June 2021 · Cumbrian Properties Carlisle

Agent replied · 11 June 2024

We are sorry to hear you were not satisfied with the service you received from us. We were working remotely during lockdown on your particular property which obviously did affect our usual service. However we were pleased to complete on the sale for you and we wish you all the best in your new home!

5/5

Google

Extremely professional and very responsive. Excellent service.PositiveProfessionalism

Alan · 10 June 2021 · Cumbrian Properties Carlisle

Agent replied · 11 June 2024

Thank you for taking the time to leave a review Alan!

5/5

Google

Super customer service from Susan. Attentive and not overbearing as some can be.

Marc · 10 June 2021 · Cumbrian Properties Carlisle

Agent replied · 11 June 2024

Thank you for your 5* review Marc! We hope you have settled into your new home well.

5/5

Google

Very helpful and friendly, Sarah answered all my queries promptly and I was in within two weeksPositiveResponsiveness

Hannah · 10 June 2021 · Cumbrian Properties Carlisle

Agent replied · 11 June 2024

Thank you for your review Hannah! We are pleased Sarah was able to work quickly to get you into your new home and hope you have settled in well.

4/5

Google

Great service, all the team really lovely to deal with. Would highly recommend!

Claire · 10 June 2021 · Cumbrian Properties Carlisle

Agent replied · 11 June 2024

Thank you for your kind review Claire!

5/5

Google

Thank to all staff from Cumbrian Properties, especially to Gemma Irving for dealing with our sale very well and professional.PositiveResponsiveness, Quality, Professionalism, Value

Pati · 10 June 2021 · Cumbrian Properties Carlisle

Agent replied · 11 June 2024

Thank you for your 5 star review Pati! We have passed your comments on to Gemma and wish you all the best.

5/5

Google

Susan and the team have been brilliant from start to finish-Highly recommend them-thanks CPPositiveProfessionalism

CHO · 10 June 2021 · Cumbrian Properties Carlisle

Agent replied · 11 June 2024

Thank you for your kind review!

5/5

Google

Great to deal with. Sue and Jodie were helpful and found a great tenant.PositiveQuality, Professionalism

Nick · 10 June 2021 · Cumbrian Properties Carlisle

Agent replied · 11 June 2024

Thank you for your 5* review!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Cumbrian Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Cumbrian Properties is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

The British Property Awards

Cumbrian Properties branches are among The British Property Awards 2026 winners.

The British Property Awards 2026: 1 Gold across one branch.

British Property Awards winners in seven years, the group and its branches: 2020, 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2020.

British Property Awards by year, 2020 to 2025

Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.

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Questions about Cumbrian Properties

Which Cumbrian Properties office has the most reviews?

Carlisle has the most, with 766 reviews rated 4.8 out of 5, followed by Penrith with 213.

Where are the Cumbrian Properties offices?

The two Cumbrian Properties offices, by town:

  • Carlisle: 2 Lonsdale Street, Carlisle, CA1 1DB
  • Penrith: Fenton House, Corney Square, Penrith, CA11 7PX
Has Cumbrian Properties won any awards?

Yes. In The Trusted Agent 2026 awards, Carlisle won Platinum. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 15 other industry awards since 2020.

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