Trusted Agent profile

Cumbrian Properties estate agents in Carlisle and Penrith

4.8

★★★★★ Excellent

921 reviews across 2 offices and 3 platforms

Cumbrian Properties has two offices, in Carlisle and Penrith. Together they have 921 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

787

Reviews on Google

All 2 offices

Facebook logo

4.9 / 5

76

Reviews on Facebook

All 2 offices

Trustpilot logo

58

Reviews on Trustpilot

Business-wide

Our offices

Cumbrian Properties's two offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 787 reviews on Google only. Show every review

5/5

Google

Extremely friendly service, always kept informed through out the entire process of the sale of my house. Ann Miller ensured all documentation was sent to me first without hesitation putting my mind at ease. Liam also was extremely helpful from the start of the process giving great advice and was very efficient in getting my house on the market promptly. Overall I would and have recommended Cumbrian properties to friends and family. I will only use them for future Endeavours.PositiveResponsiveness, Professionalism

Jonathan · 27 August 2022 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for your 5* review Jonathan! Your comments have been passed onto our Ann & Liam.

5/5

Google

We were sale agreed within a couple of days!! Fantastic service from Cumbrian Properties - from the start & throughout the sale process! Very happy with our valuation, advice, details & photos. The sales team kept us up to date with all viewings & feedback. We also received a great service with the solicitors recommended. Quick completion too! Thank you to Liam & all of the sales team!PositiveQuality

James · 27 August 2022 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for your 5* review James! We have passed your comments on to Liam and the team.

5/5

Google

Jackie and Louise were fab. Couldn’t have dreamt that it would go so well. Thank you!!PositiveResponsiveness, Quality, Professionalism

Ferg · 26 August 2022 · Cumbrian Properties Penrith

1/5

Google

AS A DISTANCE BUYER On a number of occasions failed to respond to email enquiries. On one specific property, due to poor photos, lack of a floor plan and it being uneconomical for me to visit every potential property, I requested more details (a rough floor plan or extra photos) as the layout was important. They told me they would request a rough plan from the vendor but I subsequently found out they didn't bother. For a couple of viewings with them, I travelled for over 7 hours and 300 miles making it to an appointment on time, one which THEY had specified and then altered, whereas their agent was 15 minutes late. There was an apology but no explanation. When they contacted me to conduct 'feedback' the next day and virtually hung up on me when they realised I was unlikely to buy the ones I had been shown. There was obviously no consideration of them selling to me in the future. Based on my experience as a buyer, I would not consider using them to sell a property as I would not trust that I was receiving all relevant information and that they were portraying it in the best of light.NegativeResponsiveness, Professionalism

John · 26 August 2022 · Cumbrian Properties Penrith

5/5

Google

So far so good! Jackie valued and photographed the house ready for sale, giving clear, honest and professional insight and efficiency. Karen and her team handled the particulars, viewings and offers with professionalism, enthusiasm and efficiency, getting the sign and online details live within 2 working days. Our property sold today, above asking price and within 20hrs of it going live online! We obviously have to get through the "hard bit" now getting all the paperwork sorted but I trust that Cumbrian Properties will be there to guide and assist as required. Fingers crossed for a successful completion!PositiveResponsiveness, Professionalism

Emma · 26 August 2022 · Cumbrian Properties Penrith

5/5

Google

Sue Moses was great thank you

Garry · 14 June 2022 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for your 5* review.

5/5

Google

Just in the process of selling our house at the minute , have used Cumbrian properties before so did not hesitate to use them again and I have to say a have no regrets , Ann who is handling our property is absolutely amazing, a calming knowledgeable voice at what can be a very stressful time was just what I needed, she is always available to answer any queries and keeps me well informed with any developments , can highly recommend , thanks Cumbrian properties thank you Ann

Helen · 14 June 2022 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for your 5* review Helen. We have passed your comments on to Ann.

5/5

Google

Fast efficient service,,very informative about costs, mortgages etc. They have sold our home in 1 day. Thanks to Liam, Kathryn, Rebecca, Sarah and Nicola for viewings too.PositiveResponsiveness, Professionalism

Esta · 14 June 2022 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for your 5 * review Esta! We have passed your comments on to all staff involved.

5/5

Google

Excellent staff. Very helpful. No problems all went very smoothly. Will definitely use again. Sue and Liam helped us tremendously. Many thanks 5 star service.

An · 14 June 2022 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you An for your kind review. We have passed your comments on to Sue, Liam and the lettings team!

5/5

Google

Was given notice on my current property and needed a new place quickly. The service provided was professional. Susan Moses who has been dealing with self has been quick to respond, polite and very helpful.PositiveResponsiveness, Professionalism

Andrew · 14 June 2022 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for your 5* review Andrew!

5/5

Google

I recently listed my property with Cumbrian Properties, communication was excellent throughout & couldn't do enough to help us. They found me a buyer within a week of listing. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Geoff · 14 June 2022 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for your 5* review!

5/5

Google

Fabulous service from cumbrian properties again ! Thanking Susan Moses in lettings and Maria Beattie in maintenance for all their professional help and advice . Do not hesitate to let your property through cumbrian properties or to rent a property here as this is by far the best letting agent in town . Great Estate agents if you are looking to buy or sell your dream home too ! Would rate higher than 5 stars if it was possible !

Jacqueline · 14 June 2022 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you so much for your kind review! It's great to hear such positive feedback. Your comments have been passed on to Susan & Maria.

5/5

Google

Susan was great from start to finish. Got us into the property much quicker than we could of expected and didn’t mind my coming earlier than expected for the keys. Great professional who did an amazing job for us just when we needed it.PositiveResponsiveness, Professionalism

Matthew · 14 June 2022 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for your 5* review Matthew. We hope you are happy in your new home!

5/5

Google

Susan Moses was great! From setting up viewing to collecting the keys, it was a smooth process. I am glad I used the CP platform to get my first letting in Carlisle. I'll recommend them and Susan to anyone who needs their services. Good job!PositiveResponsiveness, Quality, Professionalism, Value

Mosunmoluwa · 14 June 2022 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for taking the time to leave a review. We have passed your comments onto Susan.

5/5

Google

Cumbrian Properties managed our move in a professional manner and Sue was always there to advise in a friendly and caring way at every stage. Moving home is never easy and having the admin side of it managed in an effective and dilligent way allowed us to focus on the other bits which made our move straightorward and manageable. Would highly recommend Sue and the team at CP.PositiveProfessionalism

Stuart · 14 June 2022 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for your review Stuart. We have passed your comments on to Sue.

5/5

Google

Couldn't fault the service provided by both Joe Short and Ann Miller. As potential first time buyers they were both extremely helpful and knowledgeable. Considering the turbulent marlet conditions, both were extremely honest and transparent which built an immediate trust between us and the agents. Would recommend to anyone based on our experience so far.

Ryan · 14 June 2022 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for your 5* review Ryan. We are delighted to hear that you received such a good service from our Ann & Joe!

5/5

Google

We have received excellent service from Cumbrian Properties at all stages of the sale of our flat. Kathryn and Rebecca have been helpful, efficient and professional throughout the process.PositiveResponsiveness, Professionalism

Greg · 14 June 2022 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for your review Greg. We have passed your comments on to Kathryn & Rebecca.

5/5

Google

A great family run business where customer service is right at the top of the list. Kept us informed throughout the entire selling process. Cumbrian Properties do as they say "love selling houses" Can't thank David and his team enough. They come highly recommended.

Bob · 14 June 2022 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for your 5* review Bob!

5/5

Google

Jodie and the team did an excellent job getting me moved in to my flat and were so helpful in dealing with everything, They were very transparent and kept me updated with all staged of the process. They were also patient with me dealing with things on my end also. I would recommend Cambrian properties to anyone. Thanks again, Gary Blockley at sutton court.

Noke25 · 14 June 2022 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for your 5* review Gary! Great to hear you have received such a good service from Jodie and the team. All the best in your new home!

5/5

Google

We have been very lucky to have had the good fortune of having Cumbria Properties look after us during the sale of our house. All very friendly helpful & made a stressful time calm. A huge thank you to : Kathryn Kelly, Liam Irving who may I add is not only friendly but very professional and great photographer, Gemma Irving, Rebecca Carr & Ann Miller. My son told us how good they were which is why we chose them & now our eldest son too is using them. A great big thank you to allPositiveResponsiveness, Quality, Professionalism, Value

Sarah · 14 June 2022 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for your kind review Sarah! Your comments have been passed on to all staff involved in your sale. We wish you all the best in your new home!

5/5

Google

Having sold our property and looking for a new home, went to Cumbrian Properties, from the start we found Emma and Rebecca to be professional, helpful and efficient, we are now buying through them. Would recommend dealing with Cumbrian Properties a company that give a Cumbrian welcome 🤗

Dougie · 14 June 2022 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for your 5* review Dougie! We have passed your comments onto Emma & Rebecca.

5/5

Google

We have used Cumbrian Properties twice before, so had no hesitation about using them a third time to sell our property. We could sit back and everything was organised for us, special thanks to Liam for doing the viewings and Rebecca for keeping us updated and informed.PositiveResponsiveness

Suelinjan · 14 June 2022 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for taking the time to leave a review. We have passed your comments on to Liam & Rebecca.

5/5

Google

WOW!!!! Absolutely fantastic service from Kathryn throughout our short time having our house on the market, very easy to deal with, polite and had all the answers to any of our questions. Also very smooth process dealing with valuer Jackie, absolutely no pressure from her at all and made us feel relaxed throughout.

David · 14 June 2022 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for taking the time to leave a review David. We have passed your comments on to our Kathryn & Jackie.

5/5

Google

We have used quite a lot of different estate agents in recent years but none come anywhere near the excellent standard of Cumbrian Properties. Liam Irving and Kathryn Kelly in particular, have been brilliant. We have no hesitation in recommending them very highly. Thank you to both of you. From Alan and Cornelia DismorePositiveResponsiveness, Quality, Professionalism, Value

Alan · 14 June 2022 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you both for your kind review!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Cumbrian Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Cumbrian Properties is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

The British Property Awards

Cumbrian Properties branches are among The British Property Awards 2026 winners.

The British Property Awards 2026: 1 Gold across one branch.

British Property Awards winners in seven years, the group and its branches: 2020, 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2020.

British Property Awards by year, 2020 to 2025

Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.

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Questions about Cumbrian Properties

Which Cumbrian Properties office has the most reviews?

Carlisle has the most, with 766 reviews rated 4.8 out of 5, followed by Penrith with 213.

Where are the Cumbrian Properties offices?

The two Cumbrian Properties offices, by town:

  • Carlisle: 2 Lonsdale Street, Carlisle, CA1 1DB
  • Penrith: Fenton House, Corney Square, Penrith, CA11 7PX
Has Cumbrian Properties won any awards?

Yes. In The Trusted Agent 2026 awards, Carlisle won Platinum. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 15 other industry awards since 2020.

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