Trusted Agent profile
★★★★★
934 reviews across 2 offices and 3 platforms
Cumbrian Properties has two offices, in Carlisle and Penrith. Together they have 934 reviews on three platforms, rated 4.8 out of 5 overall.
787
Reviews on Google
All 2 offices
90
Reviews on Facebook
All 2 offices
57
Reviews on Trustpilot
Business-wide
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Cumbrian Properties's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Cumbrian Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Cumbrian Properties is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Cumbrian Properties branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 1 Gold across one branch.
British Property Awards winners in seven years, the group and its branches: 2026, 2025, 2024, 2023, 2022, 2021, 2020. A British Property Awards winner every year since 2020.
2025 3 Gold and 1 Bronze across two branches The British Property Awards 2025 winners
2024 2 Gold The British Property Awards 2024 winners
2023 2 Gold and 1 Bronze The British Property Awards 2023 winners
2022 2 Gold The British Property Awards 2022 winners
2021 2 Gold The British Property Awards 2021 winners
2020 1 Gold The British Property Awards 2020 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
Showing 787 reviews on Google only. Show every review
5/5
GoogleThe team at Cumbrian Properties were great from day one. Susan Moses was the first point of contact and was most helpful during the application process and so was Sarah, viewing was done so professionally. The Cumbrian Properties team made the renting process so easy and flawless. I recommend them for the top service provided. Keep up the good work!
Hi Yvonne, thank you for your lovely review, we will pass this onto Susan and Sarah
5/5
GoogleExcellent company to deal with, Hayden will do anything they can to help a sale go smoothly
5/5
GoogleVery happy with the service I received and would definitely recommend to anyone selling their home. Karen and Hayden kept everything moving and did anything to help. Thank you
5/5
GoogleRating only, no written review.
5/5
GoogleA huge thank you to Emma for helping me get into a rental after an international move!
Thank you for your review Amy!
5/5
GoogleMany thanks to Sue at Carlisle Cumbrian Properties for all the help throughout the lettings process, brilliant service and always happy to help
Hi Oliver, Many thanks for your review, nice to hear you were happy with the service provided.
5/5
GoogleSarah has been helpful, honest and efficient when liaising with ourselves to reach a 'offer accepted' status on purchasing a property. Thank you.
Thank you for your 5 star review!
5/5
GoogleCumbrian Properties have again provided a truly outstanding service to market and arrange tenants for our rental properties. The professional, well organised and efficient approach by Susan made the whole process easy. My sincere thanks to Susan and the whole team at Cumbrian Properties.
Thank you so much for your lovely review Isaac, we will pass your comments onto Susan and the lettings team.
5/5
GoogleWe had a great experience in finding our property to let with CP,Sue has been our key contact person throughout the whole process from viewings to moving in .The rest of the team were also amazing ,thank you Sue you are amazing .
Thank you for your lovely review Noleen!
5/5
GoogleCumbrian Properties have been brilliant during the time we have been going through the process of selling our house. First class in every area, the Valuer, photographer, and the guy who did the floor plan and EPC all arrived on time and were a pleasure to ‘work’ with. We were delighted with the quality of the sales brochure that was produced for the Cumbrian Properties website and Right Move. Each time we called the office, we enjoyed help from bright and friendly people. Thank you.
Hi Nick, Thank you for the great review. Will pass your comments onto the Sales department.
5/5
GoogleIt was a very difficult decision for us to sell our home as we loved it and all our neighbours, but Jodie who did the valuation was lovely and really understanding. It took a while for us to get to completion but Charlotte kept us informed and Sarah went the extra mile to get us there in the end. They are a really friendly team and we're happy we sold through Cumbrian Properties.
Thank you for your 5 star review
5/5
GoogleExellent service at a professional level. Susan Moses couldn't have done any more to make it as easy and straight forward as possible from start to finish. Very satisfied!
5/5
GoogleHayden helped us move to our new house. He was very professional and helped make the purchase run smoothly. Thanks for all your help, we love our new home!
5/5
GoogleI would like to thank Cumbrian property's for doing a great job there went over and above to help me specially Rebecca and Sarah and not forgetting Adrian brilliant guy pure Gentleman In my view and experiences with estate agents in Carlisle Cumbrian property's far better then any of the other appsolutly in a league of there own I would recommend anyone hope want to sell of buy a house there appsolutly brilliant I will be going in the office tomorrow with a thank you card and lot of Chocolates for all the staff I so grateful for Cumbrian property's Thank you very much Richard graham
5/5
GoogleSusan is a great ambassador for her company. Knowledgable and efficient and a pleasure to deal with many thanks
Hi Frank, Thank you so much for the review. We will pass your comments onto Sue.
5/5
GoogleThanks to Emma for sorting and arranging my new rental property. Thanks to all at Cumbrian Properties for their swift and helpful service. Couldn't be faulted.
Thank you for your 5 star review
5/5
GoogleCouldn't fault them, from Emma coming to do the valuation and photos, Rebecca arranging appointments and Sarah helping us sort everything out with surveys that where happening. Helped to chase up solicitors and helped us out massively pushing though with the sale. 5* service.
Thank you for your positive review Melissa!
5/5
GoogleJust wanted to say a massive thank to Sue for helping me find my new rental. Sue was polite, friendly and very helpful and made the application process easy and stress free. I would highly recommend Sue if ever you are looking to rent a property. Thank you again Sue.
Hi Simon, thank you for the five star review. Enjoy your new property.
5/5
GoogleCumbrian properties have been great to work with in terms of their handling of my property, both in terms of letting and the subsequent sale. In particular, Jodie and Sarah have been great to communicate with being professional and responsive when needed. I would definitely recommend this agency.
Thank you for your 5 star review!
5/5
GoogleExcellent customer service.
5/5
GoogleSue, helped us to rent a flat. She did an excellent job and I was able to sign all the paperwork in under a week and get the keys! Thank you so much for all of your help.
5/5
GoogleVery please with the service we received. All the staff at cumbrian properties communicated well and helped us to make a sale. They supported us through the entire process and we ended up buying through them as well. It really was an excellent service and they helped us to buy our dream home. Thank you so much.
5/5
GoogleGreat service from Liam the valuer to Susan in lettings. Would recommend and will no doubt use their service in the future. UPDATE 2023 - Used their services again and had Susan in lettings again and to no surprise she was brilliant once more. Great service, really swift and kept us up to date the whole timePositiveResponsiveness, Quality, Professionalism
Thank you for your 5* review Stuart!
5/5
GoogleI wanted to say a massive thank you to Sue. I’ve been having real problems in my relationship and took the step to leave my abusive partner. Sue went above and beyond to get me out of a difficult situation as quickly as she could. I will be forever grateful for her kindness she has shown me and my family. She is an absolute asset to the team
Hi Chloe, Thank you for the five star review. We will pass your comments onto Sue. So pleased Cumbrian Properties were able to help you find your new property. Take care.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Carlisle has the most, with 779 reviews rated 4.8 out of 5, followed by Penrith with 212.
Yes. In The Trusted Agent 2026 awards, Carlisle won Platinum. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 15 other industry awards since 2020.
