Trusted Agent profile
★★★★★
934 reviews across 2 offices and 3 platforms
Cumbrian Properties has two offices, in Carlisle and Penrith. Together they have 934 reviews on three platforms, rated 4.8 out of 5 overall.
787
Reviews on Google
All 2 offices
90
Reviews on Facebook
All 2 offices
57
Reviews on Trustpilot
Business-wide
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Cumbrian Properties's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Cumbrian Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Cumbrian Properties is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Cumbrian Properties branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 1 Gold across one branch.
British Property Awards winners in seven years, the group and its branches: 2026, 2025, 2024, 2023, 2022, 2021, 2020. A British Property Awards winner every year since 2020.
2025 3 Gold and 1 Bronze across two branches The British Property Awards 2025 winners
2024 2 Gold The British Property Awards 2024 winners
2023 2 Gold and 1 Bronze The British Property Awards 2023 winners
2022 2 Gold The British Property Awards 2022 winners
2021 2 Gold The British Property Awards 2021 winners
2020 1 Gold The British Property Awards 2020 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
Showing 787 reviews on Google only. Show every review
5/5
GoogleAmazing service, we were trying to rent a flat with a bunch of agencies and Cumbrian Properties was definitely the best and the most straight forward. Everytime we have been in the office everyone was very friendly and receptive, we dealt with Sue and Sarah during the whole process and they were great, very informative and professional. 5 Stars.
Hi Filipe, Thank you so much for the five star review. We hope you enjoy your new rental property.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat service from start to finish thanks sue
Hi Mike, Thank you for the five star review.
5/5
GoogleGreat friendly service, quick and informative. Thank you Sue.
Hi Richard, Many thanks for the Five Star review.
5/5
GoogleJust let an apartment through Cumbrian properties. From start to completion all went very easily Thanks to Sue who kept me informed all through the process. Will use again in future
Hi Peter, Many thanks for the review. Nice to know you are a happy Landlord. Will pass your comments onto Sue.
5/5
GoogleEveryone was incredibly kind and understanding when I was looking for a place to rent, being quick to process everything and ensuring that I was aware of everything that was happening throughout. I would definitely come back here and recommend Cumbrian Properties to others. Particular thanks to Sarah and Sue for everything!
Hi David, Thank you for the review. Pleasure in helping you find your rental property.
5/5
GoogleBeen trying to move into the area for a while, Cumbrian has been very supportive in working around my work to arrange viewings and emailing correspondence. Sue has been a great communicator in keeping me up to date on my applications and helping me find the right properties.
Hi James, Many thanks for your five star review. Hope you will be very happy in your new rental property.
5/5
GoogleWonderful service from Sue and Jodie, super helpful and nothing is too much trouble. Always quick to respond to emails and phone calls and made the whole process very smooth. Would definitely recommend using Cumbrian properties
Hi Louise, Thank you for the five star review. Will pass your comments onto Jodie & Sue. Enjoy your new property.
5/5
GoogleWe had an exceptional experience with Cumbrian properties. The process was seamless, and the team especially Sue was incredibly professional and responsive. The property exceeded our expectations, and the attention to detail in the leasing process was impressive. We appreciate the transparency and efficiency, making the entire renting experience enjoyable. Highly recommended!
Hi Myrna, thank you for the five star review. We hope you and your family will be very happy in your new property.
5/5
GoogleI have a house I rent through Cumbrian properties, for the last two and half years, thanks to sue and Maria in the lettings department, they both have helped me along the way, and any problems it's sorted straight away, couldn't of been more helpful and friendly
Hi Sarah, Thank you for the five star review. We will pass your comments onto Sue & Maria.
5/5
GoogleVery efficient and friendly service from everyone I spoke to, special shout out to Sue who kept me in the loop throughout and would go the extra mile for anyone. Highly recommend.
Hi Charlie, Thank you for the review. Hope you will be very happy in your new rental property.
5/5
GoogleI dealt with a lady called Susan Moses that works for Cumbrian properties. We have not been disappointed, very helpful and professional and would highly recommend using Cumbrian Properties again in the future.
Hi Lewis & Liam, Thank you for the review. Nice to hear that you are happy with the service provided. We will pass your comments onto Sue.
5/5
GoogleJust wanted to say a massive thank you to all the Ladies in the sales department and Adrian for selling a family members property in less than a week going live. Great service. Cant recommend Cumbrian Properties enough!!!
Thank you Susan!
5/5
GoogleExcellent, professional service from start to finish. Sarah is a great ambassador for the Cumbrian Properties team, very helpful and responded promptly and knowledgeably at all times. Great job and many thanks.
Hi Dave, Thank you for the great review. We will pass your comments onto Sarah.
5/5
GoogleHave to put in a BIG mention to Sue at Cumbrian Properties for her skill, work ethic, and brilliant customer service when applying and successfully finding a house to rent. Many thanks to her, a definite asset to the company!
Hi Ellie, Thank you so much for the review. We hope you will be very happy in your new property.
5/5
GoogleWe recently sold our property in Carlisle and chose Cumbrian Properties as they had helped us sell a previous property. Once again we were very impresssed with the service. Everyone we dealt with were extremely professional and helpful. Happily our house sale went through without any hitches.
Hi Shaun, Thank you for the five star review. We will pass your comments onto the ladies in the sales department.
5/5
GoogleThe entire team at Cumbrian Properties were great but Susan deserves a special mention!!! Thank you so much for working so hard to find me and my girls the perfect place to live at. We have truly changed our lifes for the better 😊 you are an absolute superstar. …
Thank you so much for your positive review!
5/5
GoogleGreat service - professional and helpful, especially given the sensitivity of the situation.
Hi Anthony, Thank you for the google review. Wishing you a Happy New Year.
5/5
GoogleGood service from Cumbrian from start to finish. Good communication from all team members.
Morning Simon, Thank you for the Five star review.
5/5
GoogleEma was incredibly helpful and kind. We sincerely thank her for all her assistance as our letting agent.
Thank you for your lovely review!
5/5
GoogleI can recommend Cumbrian Properties as a professional property management organisation in Carlisle and surrounding areas. I decided to allow my home to be tenanted for a 2-year period as an opportunity to work in Australia presented itself for a similar timeframe. A daunting and nerve-wracking proposition for me as my house is very much my home that I love and cherish and will be returning to. Having the comfort of having an extra pair of eyes caring for my home as well as sourcing clients that respect my home as a short-term let only, has proved to be invaluable. Communications are regular and video-calls when requested for inspections (via WhatsApp or similar) have been offered which is very much appreciated. The organisation has a great team of staff onboard, and all have been very helpful when I've been worried, unsure or just need extra reassurance that my home is in the right hands whilst I am abroad.
Hi Sarah, Thank your the review. Nice to hear a Landlord happy with the service Cumbrian Properties provide.
5/5
GoogleBrilliant experience from start to finish, the whole team was great and answered questions quickly. Special mention goes to Sue, who steered us through the process, great customer service rarely gets acknowledged but Sue went above and beyond, Thank You.
Hi Paul, Thank you for the five star review. Hope your enjoying your new property.
5/5
GoogleSue at Cumbrian Properties has been nothing short of amazing! Everything has been dealt with quickly, professionally and with such a lovely attitude too. So excited to move into my new property and she’s even bent over backwards to get me in for Christmas. Great service
Hi Scott, Thank you for the five star review. We will pass your comments onto Sue.
5/5
GoogleWe were very pleased with how Cumbrian Properties sold our house. Home selling is always a very stressful time but we had much confidence in the Agency, especially Julie, Nicola and Charlotte who kept us up to date at all times. 5* fully recommended.
Hi Les, Thank you for the five star review. I will pass your comments onto the Sales department.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Carlisle has the most, with 779 reviews rated 4.8 out of 5, followed by Penrith with 212.
Yes. In The Trusted Agent 2026 awards, Carlisle won Platinum. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 15 other industry awards since 2020.
