Trusted Agent profile
★★★★★
448 reviews across 2 offices and 3 platforms
Cox and Co has two offices, in Hove and Edinburgh. Together they have 448 reviews on three platforms, rated 4.8 out of 5 overall.
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Cox and Co's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Cox and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 426 reviews on Google only. Show every review
5/5
GoogleExcellent service - professional & friendly. Helped me to clarify what I wanted & then found me my ideal property. Thank you!
Thanks so much for your kind & detailed 5* review, Sally. I'm delighted that we were able to assist! Kind regards, John Cox, M.D.
5/5
GoogleMarc and the team have been very positive about my property throughout, achieved a good price exceeding that of other valuations and secured a solid buyer in good time. Thanks to their efforts, I have made my dream escape to the country!
Thanks Judy I hope you are really happy in your new home
5/5
GoogleProfessional and efficient service and fulfilled their promise to seel our house within a given time period.
Thanks Sue
5/5
GoogleI had a very positive experience with Cox & Co. The team was extremely professional, helpful, and responsive throughout the entire process. They guided me at every step and made everything smooth and stress-free. I really appreciate their excellent communication and support. I would highly recommend them to anyone looking for reliable and efficient service. Thank you once again to the whole team!
Thanks so much for your kind and detailed 5* review, Shayan. We really appreciate you taking the time and I’m sure the team will be delighted to read your comments. Kind regards, John Cox
5/5
GoogleMy husband and I are expats, returning to Scotland for work. We've been away for 20+ years in Canada, and needed someone on the ground who could help us through a process we are not at all familiar with. Buying from overseas, sight unseen, can be stressful at the best of times. We knew the market well, and Nomsa and Neill at Cox & Co were able to visit properties on our behalf, and ensure that close friends could also inspect. They helped to ease the process via their recommended lawyer, and in their reviews of the household information. They sent us photos and videos that we could add to the information online, so we got a good sense of the properties. Ultimately, we purchased a home with their assistance. All of this was extremely helpful, but what has been even better is what I would call the 'value added' service and relationships that have continued after the business side of the purchase wrapped up. They have very usefully recommended great tradespeople, and it was a delight to run into the whole team one evening at a local restaurant. I know that we can reach out to Neill and Nomsa for help in the future, and we appreciate that they continue to have our backs. We recommend them most highly.
Thank you so much for your kind and detailed 5* review, Jenny. I’m sure Neill & Nomsa will be delighted to read your comments. Best of luck in your new home! Kind regards, John Cox
5/5
GoogleCox and Co have the best performers in their team. We rented a property from them recently and there were few repairs and personal requests for the home. They communicated well with landlord, who for is a great character and lovely person and did approve all our requests. Cox and Co’s Calum was awesome and the whole team is excellent.
Thanks so much for your kind and detailed 5* review, Shamantha. We really appreciate you taking the time and I’m sure Calum will be delighted to read your feedback. Kind regards, John Cox, M.D.
5/5
GoogleThere are so many estate agents to choose from. I decided to go with an independent business rather than a chain. I WAS RIGHT. The whole team are committed, enthusiastic and professional. From day one I felt absolutely confident that Josh and his associates were interested in my specific needs and could support me through a complicated sale. I'm able to recommend them without hesitation. If you want prompt, personal and very professional service from a team dedicated to delivering your requirements, then Cox and Co have got to be your first choice. I'm grateful to all the team, and Josh in particular. Thank you.
Thanks Pauline have a great Easter all the best Marc & Josh
5/5
GoogleI'm from the US buying a Flat In Edinburgh, I was originally referred to a local Mortgage Broker to secure a loan, I already had a certificate for from a bank, Along the way there were many indications the broker had NO experience dealing with buyers outisde of the UK and did not have an derstanding of the nuances and differnces in law and US documents I supplied , so after after alomost 2.5 months of poor communication, I found Cox & Co, a mortgage Broker in Edinburgh who has worked with many former US and other International buyers. In the first phone call with Carole, I learned more about the process of obtaining a mortgage, than MONTH's of conversations with the other frim. She understood exactly how to go forward and quicky. A follow up call with Chris further made me realize I made a great decesion to work with COX & Co., Because of their knowledge and expertise they were able to save my agreed upon purchase of a Flat ,as they have escalted the mortgage process for me. I highly reccomend you contact them for your Mortgage needs and especally for Foreign buyers.
Thanks so much for your kind & detailed 5* review, Robert. I am absolutely delighted that the team have been looking after you so well & I look forward to seeing how things progress. All the very best, John Cox, M.D.
5/5
GooglePhil & his team were always prompt, friendly and customer oriented with their communication and had a no-fuss any attitude to any assistance we required.
Thanks so much for your 5* review, Bill. I'm sure Phil and the Sales Team will be delighted to read your positive comments. All the very best, John Cox, M.D.
5/5
GoogleFrom the beginning of selling our property Cox & Co have been amazing. The staff are so friendly and have helped massively with a very emotional time for us. Josh has kept us updated all the way through. I would highly recommend them.
Thanks Tracey
5/5
GoogleWe can't stress more the great help and value of Josh and their team. We went to several properties and we finally decided which one, Josh navigated us though the whole process and acting as a bridge with the seller, her and ours solicitors and orchestrated it to work like a clockwork. A process that is tedious we managed to make it less painful. If I had to sell or to buy again, I would definitely trust Cox & Co Team, absolute profesionals. Cheers Gaia and Kenji
Thank you
5/5
GoogleGreat Estate agents! We brought a property that was on the market with Cox & Co, from the start to finish of the process Josh and Marc have been helpful and efficient - constant emails chasing up solicitors and updates to ourselves! 5 ⭐️
5/5
GoogleIn a tough market Cox and Co were able to complete the sale while being professional and communicative during the whole period. We really appreciated their help in what can be a stressful time. Would highly recommend them and will definitely use again.
Thanks Neil
5/5
GoogleGood company to use. They VET your buyer properly which avoided us having abortive sale fees. They also assisted the sale going through
Thanks Michael
5/5
GoogleDealt with Chris on re-mortgaging our properties and he couldn't of been more helpful from start to finish. Would highly recommend.
Thanks so much for your detailed 5* review, Ross. I'm sure Chris will also be delighted! Always a pleasure doing business with you! Kind regards, John Cox, M.D.
5/5
GoogleI was a buyer and found their service outstanding. Honest, useful and prompt communication throughout. I had a slow seller to deal with and Cox & Co where excellent at managing this problem and progressing the sale despite this. I would recommend them wholeheartedly.
Thank you
5/5
GoogleJosh, Mark and the team were extremely helpful in guiding my purchase through. Any queries were dealt with promptly, they were very understanding of the purchasers view point on things and they handled any negotiations that were needed well.
5/5
GoogleExcellent service, always ion time. The team take the time to learn the selling points of your property. I sold and viewed properties with Cox&Co and what sets them apart from other agents is they care about the service they give. I highly recommend.
Thanks Jane
5/5
GoogleExcellent service from Josh and the team at Cox &Co. I was kept fully informed at every stage of my property sale. Communication between them and my Solicitor was very good. Always friendly and helpful and reassuring making the whole process pain free and not at all stressful. Would recommend them.
Thanks Linda
5/5
GoogleExtremely pleased with choosing Cox & Co to sell my house. Highly efficient and personal service principally from Josh, but also regular comms with Marc. The team there worked hard from beginning to end to ensure that the moving parts were connected and that all of the agreed objectives were met. Really felt that as a smaller business, they had far more interest in their approach and approachability. I didn't once feel that I needed to chase things, which I have needed to with previously used agents. Thanks all
Thanks Rob
5/5
GoogleWe had a fantastic experience selling our home with Cox & Co and would definitely recommend them. Their knowledge of the neighborhood and our building was excellent and showed throughout the sales process. Their service was professional, honest, and genuinely friendly, we never once felt pressured or taken advantage of. Viewings were always handled considerately and with great communication. They were consistently responsive, either providing answers quickly or clearly letting us know when they’d be able to come back to us. Having their office conveniently located on the high street was an added bonus. They are a great team who made a stressful process feel smooth and well-managed from start to finish.
Thanks Guys I hope you're really happy in your new home and your new county
5/5
GoogleWe had a very good experience with Cox&Co. They handled everything efficiently and were always quick to respond. Josh has been our main point of contact. Really professional, he supported us through the whole process.
Thanks Sonia
5/5
GoogleCox and Co's service is first class. From start to finish their estate agency service was seamless: excellent photos, a great property description and very professional viewings. I was particularly impressed by the detailed feedback they gave me after each viewing, and the way in which they meticulously followed up with each interested party. In a slow market at the time, the team at Cox and Co remained positive throughout, with careful advice on pricing and presentation which ultimately resulted in a successful sale and and a price I was very happy with. Highly recommended.
Thanks so much for this fantastic, detailed 5* review, Cathy. We really appreciate you taking the time and I'm sure the team will be delighted to read this! All the very best, John Cox, M.D.
1/5
GoogleGoogle reminded me of this agency, so here’s my experience: I rented a flat from them which had persistent mould, basic repairs took months if not more and communication was largely dismissive. When my joint tenant left in 2019 I was given five working days to find a replacement tenant or leave the property, all while dealing with a chronic illness. To say they lack basic empathy would be an understatement. One of the agents even raised his voice at me in my own home over a simple question about the contract. Overall, unprofessional and unnecessarily hostile. I wouldn’t recommend renting through them. EDIT: The condescending tone of your response speaks for itself, but I stand by my review. These issues were raised during the tenancy and are documented in the countless emails I sent, including ongoing mould problems. I was told wall vents will be installed, but that never happened. Painting the property took around four months, and only after I repeatedly asked for updates. When my joint tenant left, I was given five working days to provide a full replacement tenant or the tenancy would end. I asked for more time and was refused. This is documented in writing, so being told this is “nonsense” is frankly very low. Calling a former tenant’s experience “nonsense” and “lazy” is exactly the kind of dismissive, hostile communication I experienced while renting through you. People can make up their own minds. From what I’ve seen in other reviews, this seems to be your usual move, blaming tenants and dodging responsibility.
Rebeka, Your tenancy period was from 2018 - 2023. At no time in the last 2 and a half years since leaving have you raised your concerns with us. If you had, we would have thoroughly investigated them, provided a response and taken action. It is always said that people / companies learn more from mistakes than constantly doing things right all the time and, more importantly, how a person / company reacts to a mistake is how they should be judged. I have taken the time to review the issues that existed during your tenancy. Condensation was discovered by our team at an inspection and dealt with in February 2020 - this wasn't raised by you - we noted it and then dealt with it. Condensation built up from a lack of ventilation of the bathroom had caused some mould. The owner agreed at their expense to have this painted and it was completed timeously. The next instance raised was in June 2022 (over 2 years later) where again there was a condensation build up in the flat due to tenant use & lack of ventilation. This attributed to deterioration of the walls in the living room and bedroom areas. Painting and decoration was again agreed and carried out. A number of additional options to try and improve ventilation were investigated as well at this time, but the determination was that the condensation and mould was due to tenant actions so no further works where progressed at this time. no further instances of issues of this nature were raised, and from my review all other maintenance jobs found or raised during your tenancy were dealt with within an adequate time-frame. You were not given 5 working days to find a replacement tenant or leave the property. What nonsense. To explain - When 2 parties in a joint tenancy wish one party to vacate and the other wishes to remain, the process is for both parties to give 28 days notice to end said tenancy. The party who wishes to remain has to then provide adequate evidence to show they can afford the lease themselves or the need to provide details of the new party that they wish to live with within a 5 working day period. This process allows adequate time for marketing, should the remaining party not be able to afford to stay themselves or if they can't provide a suitable new party to fill the void. More often than not, joint tenants approach us for advice before giving their notice, allowing them additional time to plan and prepare for finding a suitable person to live with. You were afforded sufficient notice, found a new person to live with and remained in the property for a full 3 and a half years thereafter. Clearly, this was a great result for you, was it not? Given it has taken you 2 and a half years to give this review, it stands to reason that your concerns can’t have been that pressing or overly genuine. A 1 star seems extremely unfair, and your written review is lazy at best. We have a wonderful team here at Cox & Co and I'm immensely proud of how they perform, even under such scrutiny. Kind regards, John Cox, M.D. Edit: Not condescending - just accurate. All emails prove this. I've reviewed them personally. You don't like it when you're wrong and you clearly don't like that I've called you out on it here on Google. Feel free to call me at the office or pop in for a face to face if you'd like to discuss further. We are not going to be pushed around and I'm certainly not going to have Cox & Co's reputation brought into disrepute by a former tenant who doesn't have their facts straight. John Cox, M.D.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hove has the most, with 288 reviews rated 5.0 out of 5, followed by Edinburgh with 160.
Yes. In The Trusted Agent 2026 awards, BN3 won Trusted Agent.
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