Trusted Agent profile
★★★★★
169 reviews across 2 offices and 2 platforms
City Living has two offices, in London and Sheffield. Together they have 169 reviews on two platforms, rated 4.1 out of 5 overall.
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City Living's two offices, most reviewed first. Each has its own page.
Showing 159 reviews on Google only. Show every review
5/5
Google5/5 This must be the warmest & friendliest letting team in London! Testament to that is how long I've stayed with them; with none of the problems often heard with other letting agencies. A colleague I recommended them to also had a similar positive experience. If you're a professional looking to rent at a reasonable rate in the best parts of town then you have to give City Living London a call.
5/5
GoogleRating only, no written review.
1/5
GoogleLiar agent and bad company
Hi Zohreh , we do not seem to have anyone by your name as a current or previous tenant please advised as to what the problems you experienced so we could look to improve our service in the future.
1/5
GoogleUnprofessional and lies, they gonna make excuses and keep your money. I am going now to Citizens advice to make a complaint. Do not rent through them.
Hi Julius , we do not seem to have anyone by your name as a current or previous tenant please advise as to what the problems you experienced so we could look to improve our service in the future.
4/5
GoogleGreat staff , offering best options., always available and friendly . I m so happy with city living london. Strongly offer
5/5
GoogleGreat professional service. My experience has been very positive. Always very friendly, willing to help and respond to queries. Thank you Maria and City Living team!
5/5
GoogleGreat professional service in terms of managing our flat. Always very quick, helpful and pleasant in responding to our queries. Thanks Maria and team. Would definitely recommend.
1/5
GoogleIn worse experience in my life , I lived in 110 Finborough road for 9 months, but agency charged me 483£ from my deposit and I did disagree them case went to dps . After 2 months adjudicator made a decision and gave me back my money. Dudgy and liar agent
Hello Sahar, we are sorry to hear you feel this way. We have checked your account and in fact what you say is untrue, the claims made from your deposit were upheld by the DPS after arbitration, on the basis that you were in breach of the terms of your tenancy agreement. We do not take pleasure in making claims from tenants’ deposits however when a property is left damaged beyond wear and tear due to subletting, when it is not left in a clean and tidy state upon a tenant vacating and when the locks are changed without the landlord’s permission, they are within their rights to claim accordingly. This is why the claims were upheld by the DPS. If you would like to discuss this further, please do get in touch. Thank you, City Living London
5/5
GoogleI have been a tenant of a property managed by city living London for 3 years. Every time I have had a problem or something to be fixed, they have taken action very quickly and effectively. Personnel is also very friendly and polite.
5/5
GoogleRating only, no written review.
1/5
GoogleFrom a previous tennant! Avoid ! would not recommend or use this agency ever again
Hi Dya , we do not seem to have anyone by your name as a current or previous tenant please advised as to what the problems you experienced so we could look to improve our service in the future.
5/5
GoogleFriendly professional service. Been with them a few years and never had a problem.
1/5
GoogleUsed them before and the experience was the worst ever. Ridiculously unprofessional and full of lies. AVOID LIKE A PLAGUE!!!!!!!!!!!!
Hi Scissor, we put together over 500 managed tenancies every year but even one disappointed customer is one too many. We do not seem to have anyone by your name as a current or previous tenant please advise as to what the problems you experienced so we could look to improve our service in the future. Thank you, City Living London
5/5
GoogleGood, courteous and professional service. Response to queries / requests are very prompt. Would recommend without reservation.
5/5
GoogleCity Living are very hands on, super quick to react to any enquiry, and the staff or more than happy to oblige with any request we have had, irrespective if large or small. Laurelin and the team are a pleasure to deal with, they are organised and ready - and things happen when they say they will.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London has the most, with 106 reviews rated 3.9 out of 5, followed by Sheffield with 63.
