Trusted Agent profile
★★★★★
451 reviews across 2 offices and 2 platforms
CHK Mountford Lettings has two offices, in Esher and Kingston upon Thames. Together they have 451 reviews on two platforms, rated 4.2 out of 5 overall.
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CHK Mountford Lettings's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for CHK Mountford Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 257 reviews on Google only. Show every review
5/5
GoogleWe rented a property in Kingston through CHK and had a fantastic experience throughout. The team were amazing and by far the best estate agents we’ve worked with in London.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleBeen a tenant for 3 years and the team of CHK Mountford as been exceptional, very professional, helpful and supportive. They always willing to help and advice if any issues rise. Thank you
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleWe worked with CHK Mountford for a residential rental property in Esher over the last year. A first class service from the search to securing our rental property. I would highly recommend the team for their consistently great work and their genuine desire to help you resolve any issues big or small, as soon as they can. Thank you very much Sarah, Ryan, Jessica, Kirisha and the rest of the team for all your help! 5*!
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleGavin Fleming is a first class real estate broker. The deal would not have happened without him. He proactively managed and settled protracted issues raised by both sets of lawyers, the seller, the buyer, the managing agents, and yet everyone ended up happy, and the deal concluded to everyone’s satisfaction. CHK Mountford stand out as honest, effective and responsive rental agents. Adam set the standard 30 plus years ago when he started Mountford’s and has continued to set the pace for other agencies to follow.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
4/5
GoogleGood service. Many thanks to Carole and Gavin. Highly recommended
Thank you for your lovely review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleCarole acted as the agent for the sellers from whom we have recently purchased a property. Despite not being our client, Carole (and team) were excellent from day one - super responsive, helpful and committed. Highly recommended - thanks Carole!
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleGavin Fleming, Esher Office Manager, was a great ambassador for JDW. As a result of meeting him his team took control of the marketing and promotion of our daughter's property. Andrina Craig found the perfect buyer, someone who already knew the property and who was able to make a good offer which we accepted. All of the JDW team have been friendly and helpful, Linda in the Administration side and Carole working alongside Andrina able to keep us informed as the process went through. Thank you JDW Esher!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleAbsolutely superb and highly professional service. My house move has been extremely easy, made possible by the wonderful Andrina. She has kept me informed every step of the way, made enquiries swiftly and come back with answers almost immediately. I cannot recommend highly enough :)
Thank you for your wonderful 5* review!
5/5
GoogleThe service offered by Andrina Craig was outstanding! I really felt she was a genuine partner through the purchase process, kept me fully informed & always prompt in responding to any questions raised. I'm in the Hospitality business & would hire Andrina in a heartbeat!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleHarry was incredibly helpful in finding us a medium term rental in Esher. The market was such that there were not many options, but Harry pulled out all the stops to find us something. I would definitely use CHK again. Jamie
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleCatherine’s professional and cheerful approach managed to make it so easy to let out our house through CHK. She has all the right skills to handle the myriad of challenges in the Lettings business. Our tenants are happy and settled thanks to Catherine.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleFirst time buyer - just completed on the purchase and have moved in. My experience with Andrina Craig of John D Woods had been outstanding from start to finish. She was warm and personable, in which I felt comfortable in being honest with her regarding my thoughts and questions. She assisted me with all queries from the very start, in which I had many as you’d expect from a first time buyer. Andrina had made my experience a highly pleasant one in which I felt reassured until the end. I honestly am so thankful that she was in charge of my property purchase. Now that it’s completed, I can be genuine with this review. Andrina was amazing. I don’t really know what else to say. I will be recommending John D Woods to my peers for the foreseeable future - specifically Andrina Craig. Thank you so much for your help, I wish you all the best. Ki
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleClaire at CHK Montfort Esher branch is the most professional, knowledgeable and helpful estate agent I've ever dealt with in my 20 years of property buying or renting. My mother recently sold her house in Claygate and wanted to rent in the area. We approached all the various estate agents in the general area, from Surbiton, Richmond, Kingston upon Thames and although all of them were full of smiles and promised the world, not a single one of them followed through. We received some general email circulations none of which contained the specifics we had outlined. However, when we contacted CHK Montfort Claire offered to meet us that very afternoon and gave us a tour of a marvelous property answering all questions and helping my mother with the process of getting together all the documentation and explaining everything in a simple way with great patience and care. Harry was also very helpful in getting details completed and giving us another detailed tour on inventory check in day. I recommend this team for anyone interested in properties in this area.
Many thanks for your wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleClaire was absolutely brilliant in responding to our need to find our son a flat at short notice, and I do mean short notice. We were driving up to Surrey on the off chance of being able to view some properties. By the time we had reached Surrey Claire had arranged several viewings- how's that for responsiveness.she understood exactly what we were looking for and can only thank her for her help. Would highly recommend Claire and the company she works for.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleAfter a sale that fell through CHK Mountfords were very quick and efficient to put the property onto the rental market, where they quickly found a number of potential short term tenants. Being the first time the property had been rented there were a number of actions to be carried out. CHK Mountfords guided us through these in a very competent and efficient manner ensuring the property was rented as quickly as possible. I was particularly impressed with the personal manner of the assistance and advice and that whoever I spoke to in the office they were aware of the current situation and could help. Overall a very good service.PositiveResponsiveness, Professionalism
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleClaire, Catherine and the team at Esher CHK Mountford are absolutely superb. Their assistance and perseverance in assisting me to find a property was fantastic. They were professional and personal throughout the process, I would not hesitate to recommend them to anyone looking to let their property out or to rent a property through them. Thank you so much for you help. MarkPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have rented from a large number of letting agents, and CHK Mountford (Esher) was, by-far, my best experience. I wouldn’t hesitate to recommend them to anyone. Whenever we contacted CHK we were met with friendly staff who remembered who were we, and dealt with our concerns/queries with open discussion and with a real sense of personal engagement. Through all stages of the tenancy, any queries were sorted quickly and information passed on without delay or error, and usually with a personal touch. The contractors CHK recommended were also brilliant, and did excellent work, which instilled trust. From our first viewing (with the very friendly, Harry) there was brilliant service which continued through all of our check-in/check-out logistics (managed smoothly and clearly by Catherine Harris), and even carried on after we had moved out, to tie up any loose ends. This made a time which can be a highly stressful, a lot easier. Unfortunate that we had to move out of the area so soon!
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleExceptional service, professional friendly and efficient staff. A pleasure to deal with and would have no hesitation in recommendingPositiveResponsiveness, Professionalism, Value
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleWe have had good responsive communication from the team. Ryan, Sarah F and Jenny have been incredible in helping sort out any issues we may have had.PositiveProfessionalism
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleCHK were extremely professional, efficient and friendly. They were incredibly supportive during a complicated tenancy and I would highly recommend them.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleI highly recommend CHK Mountford!! Claire Sexton and Catherine Harris we very professional and quick to respond to any queries or concerns I had. Their service during the process and after was really impressive.PositiveResponsiveness, Professionalism, Value
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
4/5
GoogleWe were having a hard time looking for a property in Surbiton when we came across Ryan in CHK. We loved one of the properties they had, and the process of renting the property went so quickly and smooth, we were impressed 😍 totally recommend them for anyone looking to rent.PositiveProfessionalism
Thank you for your 4* review and great comments! Best wishes, Scott @ Customer Relations
5/5
GoogleI wanted to leave a review of our recent experience with CHK Mountford in Surbiton as it really was a joy to work with them. Sardar was our main point of contact and couldn't have been any nicer to work with. Nothing was too much to ask for and all questions were answered quickly. We honestly can't thank you enough Sardar for all your help and how easy and effortless you made the process. Would thoroughly recommend!PositiveResponsiveness, Quality, Professionalism
It's really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleI cannot thank the staff at CHK MOUNTFORD in Surbiton enough. My grandson was really poorly, with bronchiolitis, in hospital and our boiler was playing up and then stopped working. The staff worked so fast to get it sorted. They got a quote, the approval from the landlord and a new boiler fitted, within 5 days, so our grandson could come home to a safe and warm home. Whenever, I call them they are always so friendly, professional and so helpful. I am so grateful. Thank you.PositiveResponsiveness, Professionalism
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Esher has the most, with 299 reviews rated 4.0 out of 5, followed by Kingston upon Thames with 152.
The two CHK Mountford Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards: CHK Mountford Lettings, Esher won Trusted Agent.
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