Trusted Agent profile
★★★★★
451 reviews across 2 offices and 2 platforms
CHK Mountford Lettings has two offices, in Esher and Kingston upon Thames. Together they have 451 reviews on two platforms, rated 4.2 out of 5 overall.
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CHK Mountford Lettings's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for CHK Mountford Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 257 reviews on Google only. Show every review
5/5
GoogleThank you Lily & Catherine for all your help throughout my new tenancy agreement. You were professional, kind, and made the whole process a breeze, nothing was too much trouble for you and that was very much appreciated. Would 100% recommend your service to other prospective customers!
Thank you Christina for leaving us your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service and very professional. Highly recommend
Thank you for taking the time to leave us your 5* review and recommendation Paula! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleI would highly recommend CHK Mountford, they have been the best agents I’ve ever used. The team are extremely responsive and lovely to deal with.
Thank you for taking the time to leave us this amazing 5* review and recommendation Hannah. Kind regards Lucy, Customer Relations.
5/5
GoogleWe have been using Mountfords for years. They are a really efficient and friendly team of people who go above and beyond to look after you. We would have no hesitation in recommending them in the future.
Thank you for your 5* review and recommendation Sarah. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have worked with CHK Mountford Lettings for a number of years. Ryan has always found excellent tenants for our various properties in the Esher area - always going above and beyond. Ryan and all of the staff are extremely friendly, professional and an absolute pleasure to work with. We would not hesitate in recommending them - 5 star!
Thank you Rachel for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you, Lily, for your incredible help in finding a new home. You were so kind, considerate, and made the whole process much easier. I truly appreciate all your support!
Thank you for your brilliant 5* review Gema. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have worked with Catherine over many years and have always found her to be friendly, efficient and professional
5/5
GoogleI've been a owner client using CHK since 1996 and I feel that I should record how pleased I am with the team in the Esher Office, especially Catherine. The service I receive is first class and exemplary and the team always go out of their way to help. Therefore I have no hesitation in recommending CHK Esher.
Many thanks Gerry Yadoo for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe rented through CHK for a property in Esher and we received excellent service from the team throughout the whole tenancy. Even at the end, we needed to extend our tenancy for a few days and they were so accommodating to help make it happen. Thoroughly recommend going through CHK.
Praj, thank you for taking the time to leave us your glowing recommendation and 5* review. I have passed your kind words onto our dedicated team. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Kyle Ho Yin Ma (Kyle) thank you for taking the time to leave us a 5* review.
5/5
GoogleFantastic service from start to finish, special mention to Lily who is a miracle. Her professionalism and kindness are limitless. Catherine is very talented and patient. Because of my work, I couldn't always answer emails/phones on time, but they were very understanding. Would highly recommend the team!! They do everything for your happiness! Thank you for helping me with my new home ⭐️⭐️⭐️⭐️⭐️
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have recently moved into my first property, and everyone at CHK Mountford have been amazing at helping my with the whole process!
Thank you Sophie for your wonderful words and 5*'s! - Best Wishes, Scott @ Customer Care
5/5
GoogleThanks to CHK Mountford, in particular Catherine, and Claire. We're now happily settled in our new place and can't thank them enough for their outstanding service and support. If you're looking for a new property and a stress-free experience, we highly recommend CHK Mountford estate agents. They've truly set the gold standard in real estate!
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleAfter months of looking for a place, we were lucky to cross CHK Mountford (Surbiton) Agency's path. They have been excellent from start to finish. From our first call regarding the property enquiry to the final signature of our tenancy agreement, they've shown themselves to be professional, knowledgeable and consistently available. After our previous property fell through with another lettings agency 3 days before our moving date, we got in touch with CHK Mountford (Surbiton) on a Thursday, went for the viewing the same day and signed our agreement on the Friday. The following Monday everything was sorted and we moved in on the Tuesday. CHK Mountford (Surbiton) have provided a smooth and stress free journey in such a short space of time.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleWe are Hong Kongers who have recently moved to the UK. Our English skills are not very strong, and we have limited knowledge of housing and renting practices in the UK. We primarily rely on internet search engine listings to connect with real estate companies, which often results in unsatisfactory experiences. Fortunately, we were grateful to meet Lily Emerson, Lettings Negotiator at CHK Mountford. She patiently listened to our needs, professionally explained the advantages of the properties and its location, and promptly addressed our inquiries. Her friendly, helpful, and enthusiastic approach to her work has made our experience with CHK enjoyable and comfortable. I would not hesitate to recommend their services to other tenants. Thank you.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleAfter months of looking for a place, we were lucky to cross CHK Mountford (Surbiton) Agency's path. They have been excellent from start to finish. From our first call regarding the property enquiry to the final signature of our tenancy agreement, they've shown themselves to be professional, knowledgeable and consistently available. After our previous property fell through with another lettings agency 3 days before our moving date, we got in touch with CHK Mountford (Surbiton) on a Thursday, went for the viewing the same day and signed our agreement on the Friday. The following Monday everything was sorted and we moved in on the Tuesday. CHK Mountford (Surbiton) have provided a smooth and stress free journey in such a short space of time.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleWonderful letting agents. Incredibly helpful and supportive for our 3 year tenancy. Highly recommend.
Thanks for your great 5* review! - Best wishes, Scott @ Customer Care
5/5
GoogleGreat agency, very responsive and responsible towards the tenants.All H&S checks completed on time and repairs were done ASAP. I would definitely recommend it!
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleWe found CHK to be extremely professional, friendly and responsive as the property managers during our almost 6 years of tenancy in a flat in Kingston. Highly recommend them.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJohn C - We spent more than 5 years renting a property managed by CHK Surbiton office and can only say they proved very efficient and helpful whenever it proved necessary to contact them. Our recent transition from the property was also seamless.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleHave used CHK Mountford to let a flat over a number of years as a remote landlord. Really great service, efficient and friendly. Made for hassle-free letting. Highly recommend them.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleRenting a property through CHK Mountford was an easy and enjoyable process. The team are very helpful, supportive, professional and friendly and their communication has been excellent. I would highly recommend them.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWas absolutely pleasure to rent the property with CHK Mountford Surbiton. Quick response for all questions by email or phone, professionally prepared documentation. But the most important that all staff members works as a team providing excellent communication skills with positive attitude. :)
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleThe worst experience to rent a house that I had in my life. (CHK Esher office)We applied for a house that was published, we sent all the information, we signed a 2-year contract and the landlord signed as well, after receiving the contract signed by both parties, and with 3 days left to move (we are a family of 4, with two children 2 and 3 years old), with the whole house already packed, they called 3 days before to tell us that the references had failed... we already had the contract signed! the "solutions" they offered were crazy: that we pay for a year in advance (£33,000), or that they make us a 6 month contract, let's pay those 6 months in advance and then pay again 6 months in advance. Added to all that, they kept £600 of the deposit.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Esher has the most, with 299 reviews rated 4.0 out of 5, followed by Kingston upon Thames with 152.
The two CHK Mountford Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards: CHK Mountford Lettings, Esher won Trusted Agent.
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