CHK Mountford Lettings in Esher and Kingston upon Thames

★★★★★ 5/5

Google

Luke & Theo were a huge help from start to finish in our house sale. Their advice, local knowledge and calm approach helped us navigate some difficult situations and get us the move we wanted. They are lovely guys to deal with and quick to respond to any questions which is vital during a moving process - highly recommend.

Tom · 9 March 2025 · CHK Mountford Surbiton

★★★★★ 5/5

Google

A very positive experience buying with the Esher branch! Alex was brilliant the whole way. I know it’s an agents job to sell a house, but it’s their choice to be friendly, and easy to work with, and Alex certainly was! Made what is a stressful process so much easier. Thank you ☺️

Anna · 5 March 2025 · CHK Mountford Lettings Esher

★★★★★ 5/5

Google

Very professional estate agent and real pleasure to deal with. Highly recommend.

Ben · 12 February 2025 · CHK Mountford Lettings Esher

★★★★★ 5/5

Google

A massive shout-out to Andrew Simpson in the Esher office for being a great champion in enabling our move. No query was too small, no challenge insurmountable. Thanks again for a great experience during a highly stressful time for us.

Amit · 18 January 2025 · CHK Mountford Lettings Esher

★★★★★ 5/5

Google

A thousand thanks to the CHK Mountford team, especially to Harry. I want to thank the entire team for making what was difficult for us very easy. They answered all our questions about the house quickly even after we moved in. Sarah, Sian, Maria, Jessica many thanks you all. CHK Mountford has a very professional team.

Atilla · 25 November 2024 · CHK Mountford Surbiton

★★★★★ 5/5

Google

JD Wood Esher sold my house in three days and were professional and helpful throughout. Also buying through JDW (Lymington), making my sale/purchase as smooth as possible as they liaised direct. Happy to recommend.

Katie · 19 November 2024 · CHK Mountford Lettings Esher

★★★★★ 1/5

Google

Do not waste your time with this agent. I Lost two sales, wasted several months through just poor management. Do not Sell through these agents. I had to chase solicitors on both occasions and work out what the problem was after weeks of being messed about with no answers . Bad communication, poor sales progression management . So stressful and lost money. They do not do due diligence nor have a clue how to manage progression. Very poor.

Emma · 19 November 2024 · CHK Mountford Lettings Esher

★★★★★ 5/5

Google

JD Wood Esher sold my house in three days and were professional and helpful throughout. Also buying through JDW (Lymington), making my sale/purchase as smooth as possible as they liaised direct. Happy to recommend.

Katie · 1 November 2024 · CHK Mountford Lettings Esher

★★★★★ 5/5

Google

Rating only, no written review.

Ho · 10 October 2024 · CHK Mountford Surbiton

★★★★★ 5/5

Google

Absolutely recommend these guys, the staff are amazing, thanks guys

Nima · 10 October 2024 · CHK Mountford Surbiton

★★★★★ 5/5

Google

CHK can support to my family and me during difficult time. I am really appreciate at CHK. Thank you so much!

Jessie · 10 October 2024 · CHK Mountford Surbiton

★★★★★ 5/5

Google

Ryan and all of the staff have been excellent in my dealings with them. They have consistently gone the extra mile and I wouldn’t hesitate in recommending them.

James · 10 October 2024 · CHK Mountford Surbiton

★★★★★ 5/5

Google

Harry at CHK Surbiton went above and beyond to resolve an issue quickly and efficiently.. outside of the usual job description!! Thank you very much!! :) Would recommend!

Amy · 10 October 2024 · CHK Mountford Surbiton

★★★★★ 5/5

Google

In this day and age of large faceless organisations with little genuine customer focus I strongly believe in commenting on excellent service when it is forth coming, I detail my experience as follows. I was a returning client to CHK Mountford's Surbiton after having used them over the last 20years for letting out an apartment and selling a property. When I recently purchased a buy to let property in the area I again contacted Mountford's and spoke to a senior manager that I had dealt with nearly 20yrs ago. I was pleased to hear a friendly voice and it enforced my thinking that this company has a long-term investment in both staff and clients which goes a long way to the ethos of their business. On this occasion I dealt primarily with Ryan the Surbiton Office Manager. During a meeting at the property viewing he brought me up to date with new legislation and explained step by step the process the company follows on lettings and the type of marketing strategy he had in mind for this property. I was impressed by his professionalism and local knowledge of the market and instructed him to go ahead feeling confident in what I had been told. Within days of our meeting I received a call that viewings and vetting was taking place and a new tenant was soon selected and the property rented out in due course. Individually I found the service delivered be Ryan to be exemplary, he kept me well informed at all stages of procedure, always replied promptly to my queries and guided me through the whole process seamlessly. Collectively he was also supported by his team that assisted with the procedure and dealt with all documentation very efficiently (I will not name them individually but they are all an asset to the company). Overall Mountford's handling of this letting was first class, I realised early on I could trust and rely on them and they provided an excellent service. I would highly recommend this company for their strong customer focus and thorough attention to detail. ********************************************************** Update July 2024; I have now been using this company for 25yrs and I have to say they are still at the top of their game. Some of the team may have changed and some still remain, (that in itself should tell you that their business continuity proves to be their success). They have always been very customer focused and their professional approach in both sales and lettings I find unsurpassed in this area. They are meticulous in detail and this has given me the confidence over the years to use their services time after time. It goes without saying that in their line of business you must have complete trust in their competence and they have always provided me with the best service possible. I suppose when it comes to looking for a reliable company for your sales and letting needs one relies on reviews and recommendations. It goes without saying that I would without reservation recommend Mountford's to my family and friends. I have recently completed some new business with Mountford's hence this review, I look forward to many more years of using their services.

Me · 10 October 2024 · CHK Mountford Surbiton

★★★★★ 5/5

Google

Throughout the entire process, collaborating with the CHK Mountford team has proven to be an exceptionally positive experience. In particular, I would like to express my gratitude to Ryan, a Senior Lettings Manager whose exemplary dedication to his clients sets him apart. Ryan's commitment to advocating for his clients amidst the challenges in today's property landscape is truly commendable. I found his efforts transcended my expectations, effectively surpassing the various obstacles encountered along the way. His professionalism, extensive knowledge, unwavering patience, and steadfast support was truly remarkable. Additionally, his sense of humour was the icing on the cake and I was never far away from a smile :) Without Ryan, I would not find myself composing this message from the beautiful space that is now my home. I can't recommend CHK Mountford enough.

Aoife · 10 October 2024 · CHK Mountford Surbiton

★★★★★ 5/5

Google

I've used CHK Mountford twice at the Surbiton and Esher offices and they've been great both times. Friendly and helpful agents. Highly recommended.

Charlie · 10 October 2024 · CHK Mountford Surbiton

★★★★★ 5/5

Google

Recently rented an apartment listed by CHK Mountford and the whole experience is extremely positive. Tenancy agreement was drafted and signed in about a week's time from viewing. Staff members are very friendly, helpful and professional. They guided us through the whole process and email enquiries were answered and resolved in minutes. A huge thank you to Jessica, Ryan and Harry in the office and I would 100% recommend renting through CHK Mountford.

Chun · 10 October 2024 · CHK Mountford Surbiton

★★★★★ 5/5

Google

I had a great experience renting a property with them. They were all very kind and personable and communication was smooth and fast throughout. Unlike other agents, CHK agents aren’t pushy and too sales-driven.

Paolina · 10 October 2024 · CHK Mountford Surbiton

★★★★★ 5/5

Google

I've a tenant with CHK and I've had a good experience so far. The team were very quick to set up a viewing, submit my offer and then get me signed up once it was accepted. Now I'm in the flat the team dealing with maintenance, etc have been very responsive so far and helpful. So overall so far, so good!

Jonny · 10 October 2024 · CHK Mountford Surbiton

★★★★★ 5/5

Google

We moved into a property managed by CHK recently and they have been fantastic! The agents showing us around were prompt and honest, and after we moved in, the minor outstanding issues flagged to us we're resolved quickly and to a great standard. Renting and moving can be stressful at the best of times, but I can confidently say CHK have been excellent in taking what they can of the burden out of it.

Christopher · 10 October 2024 · CHK Mountford Surbiton

★★★★★ 5/5

Google

The team at CHK Mountford are by far the best agents out there, leagues ahead of anyone else. I had the pleasure of renting from them and they have always been very polite, caring and prompt with every communication and issue. Very helpful and nice people, especially Harry. No stress and no hassle is what you get with this team, I thoroughly recommend then. Harry has been incredible throughout, as we come to our end of tenancy he has been nothing but patient, flexible and understanding with our situation, always available over the phone to discuss any matters! Brilliant company! knowledgeable industry professionals who are always on the ball and great at what they do. Thank you for taking care of us this past year! Seema and Jerome

Seema · 10 October 2024 · CHK Mountford Surbiton

★★★★★ 5/5

Google

Did regular chasing when sellers had a poor solicitor! Great work from Andrew and Team (things were just happening in the background, as it should be - felt seamless).

Sébastien · 26 September 2024 · CHK Mountford Surbiton

★★★★★ 5/5

Google

Very friendly and very helpful with any issues we've had

Tom · 20 September 2024 · CHK Mountford Lettings Esher

★★★★★ 5/5

Google

The entire lettings team are outstanding. Very responsive, good communication, all our requirements were addressed and met. A 5⭐ experience; the entire process was flawless. Thanks Esher Team!

Jim · 20 September 2024 · CHK Mountford Lettings Esher