5/5
GoogleSimply the best agent I have ever dealt with. Lovely, friendly and professional. I can't recommend them highly enough! They are my first and only thought for anything agent related and they should be yours too! Thank you CHKMountford!
Trusted Agent profile
CHK Mountford Lettings in Esher and Kingston upon Thames
★★★★★
451 reviews across 2 offices and 2 platforms
CHK Mountford Lettings has two offices, in Esher and Kingston upon Thames. Together they have 451 reviews on two platforms, rated 4.2 out of 5 overall.
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Our offices
CHK Mountford Lettings's two offices, most reviewed first. Each has its own page.
Awards
The Trusted Agent 2026 results for CHK Mountford Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on Google
Showing 257 reviews on Google only. Show every review
Google5/5
GoogleFirst contacted CHK Mountford on Thursday, viewing organised for Saturday, papers signed on Wednesday and I will be moving into my new place on Saturday. Everything was smooth, efficient and professional. Thank you CHK Mountford!
Agent replied · 22 October 2024
Dear Damir, thank you for taking the time to leave us this excellent review, it is great to see that the CHK Mountford Lettings team in Surbiton were once again able to provide their proven 5 star service. Many Thanks.
1/5
GoogleWatch your deposit. We left a place as spotless as the company we employed to clean the place could clean it(recommended by one of CHK Mountford's own staff) and it was probably cleaner than when we first arrived but were charged £558 to jet wash some moss on the rear patio(!) and to replace one light bulb in the bathroom.(how many Letting agents does it take to replace one light bulb?). Tried to negotiate with them but no joy! Would not recommend them!
Agent replied · 22 October 2024
Dear Mr Ahmad, many thanks for your review. I am sorry to hear that you are not pleased with the charges incurred at the end of your tenancy which ceased back in 2013. Had we been aware at the time you were not happy we would have most certainly looked into this for you. As stated within our correspondence in July 2013, if you weren’t in agreement the matter would have been passed over to The Tenancy Dispute Service. I have looked into the file and can see that the £558 was made up of the following; inventory check out fee to clerk, outstanding fees owed to CHK Mountford, cost of weeding/tidying the garden and mowing the lawn, jet washing front and rear patio areas and cleaning of the carpets. There was no charge made for a light bulb replacement. I must stress that CHK Mountford only acts as an intermediator party, the charges proposed are made by the landlord based on the check in and check out reports made by an independent inventory clerk. Please do feel to contact me if you have any further queries or require any further clarification. Holly Gray
5/5
GoogleEverything has been so smooth and hassle free with CHK. From the very beginning they arranged a viewing at the last minute for a property that only went on the market the day before. Once we decided that was the one, everything was set in motion quickly and efficiently. The team have been friendly and helpful and overcame several obstacles of moving from Europe back to the UK. We can't thank you enough for supporting us the way you have done. Special thanks to those we've been in touch with: Holly, Jess, Karen and Charlotte.
5/5
GoogleI'll keep it short and sweet. I have been renting for 5 years and have moved house 4 times. Without a shadow of a doubt, CHK Mountford are a cut above the rest. Having dealt with the so called creme de la creme of agencies to local agencies in Surrey, they just do not compare to CHK Mountford. I can honestly say, without a shadow of doubt, every member of staff I have dealt with have been a credit to the company. And what a breath of fresh air to find a managing agency that deals with your problem within 24 hours when something needs fixing. One extremely happy customer - can't thank you enough guys, I mean it x
Agent replied · 22 October 2024
Dear Natasha, thank you for the great review. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at CHK Mountford Lettings in Surbiton. Many Thanks.
5/5
GoogleWe have recently rented out our Kingston property through Mountford and had the opportunity to work with a variety of their staff from the initial contact to the marketing of our house to the final day the tenants moved in. We have had a fantastic experience with information being transparent throughout and emails and call being returned immediately. No hesitation in recommending them at all!
5/5
GoogleAs a first time landlord, CHK were an amazing support. They had tenants for me at the rental required and within our timescale. But beyond that, the whole service was great, the communication prompt and all the staff friendly. Would recommend them to all.
5/5
GoogleWhen I first made contact with CHK regarding my first ever move to find a 1 bedroom property I was contacted the same day by a agent who made me aware of a lovely property that was available on the market - quick and easy to arrange a viewing- agent was friendly & made me feel at total ease . extremely happy with the service received from all staff CHK mountford. They've always been happy to help when I've needed advice / help or had any questions that I needed answering. Always a speedy response to emails. Would highly recommend this estate agents :) Thank you for everything.
Agent replied · 22 October 2024
Thank you for taking the time to leave us this excellent review, it's great to see that the CHK Mountford Lettings team were once again able to provide their proven 5 star service!
5/5
GoogleWe have been tenants with CHK Mountford since 2000 and the service provided by them is excellent. Not only are they always extremely helpful but very quick to respond to any query or issue. I wish all businesses had the customer ethics that these guys have. Highly recommended.
Agent replied · 22 October 2024
Thank you for taking the time to leave us this 5 star review, it is always great to see that the team were once again able to provide such fantastic service. Kind Regards.
5/5
GoogleCHK were a delight to work with from start to finish, very easy to communicate with, fast with their replies and incredibly helpful when I needed to break my tenancy early. They had re-let my property within 2 weeks and organised a no fee, early release for me. The staff are pleasant to deal with and I have dealt with the same members of the team over my 3 year tenancy which made everything very fluid and easy. I work in Property Management myself and knew we PMs can be the most annoying tenants but I never had cause for complaint - a well rounded, high functioning team. Would recommend to anyone! Thank you CHK!
5/5
GoogleHaving had the pleasure of working with CHK Mountford for the past 20 years, I can thoroughly recommend them to landlords and tenants alike. They are friendly, professional and have a desire to achieve the right outcome for all parties. Their communication is prompt and efficient, and their knowledge and experience has proved invaluable over the years. They have never yet failed to locate a new tenant to replace the outgoing tenant and as a consequence the flat has remained fully let with no gaps in rent receipts. In spite of being approached by other letting agencies in the area, I have never considered using another agent during this period, and can see no reason to change in the future.
5/5
GoogleWe have been tenants with CHK Mountford for the past 7 months. We have had an excellent experience with CHK! They are the most helpful, responsive, and approachable letting agency we have ever dealt with. In the few occasions we have had to call on them for assistance we have always received a near immediate response, and always receive a flexible support, and solution which suits both the letting and renting parties. I would thouroghly recommend renting through CHK Mountford!
Agent replied · 22 October 2024
Dear Andy, thank you for taking the time to leave this fantastic five star review. It is great to see that the helpful and responsive approach taken by the team at CHK Mountford Lettings made this a stress free experience for you. I will pass on your kind words to the entire team at CHK Mountford Lettings Surbiton. Many Thanks.
5/5
GoogleVery friendly and wonderfully helpful team at CHK Mountford. Would highly recommend!
5/5
GoogleI recommend the lettings team in Esher without any hesitation. They are very knowledgable and professional.
5/5
GoogleI would have no hesitation in recommending CHK to anyone especially as there staff are very professional and friendly .
5/5
GoogleI had a fantastic experience working with CHK and found the team to be friendly, diligent and knowledgeable. I would highly recommend them.
5/5
GoogleThe CHK team have let our properties over many years with a first class friendly professional service and I wouldn't hesitate to recommend the company.
Agent replied · 16 June 2024
Thank you for taking the time to leave us this 5 star review, it is always great to see that the team were once again able to provide such fantastic service. Kind Regards.
5/5
GoogleWe have had 16 years of outstanding service and remarkably not a single problem with any tenant. All the staff are helpful, charming and knowledgable. Gavin you are a Star!
5/5
GoogleThe Esher office of this Surbiton headquartered lettings agency specialises in high-end property, handling tenancies of multinational corporates and HNW individuals - a demanding if not fickle end of the market where expectations run high. Accordingly, professional standards have to be top-notch and at the Esher office they most definitely are. The team is thoroughly versed in the specialist area of marketing and management of high value luxury homes. Perfection is expected. Landlords expect and in this case can be assured of receiving an exemplary service in the management of their assets, whilst tenants can be made to feel valued and very special. A tough balancing act and CHK Esher discharges its responsibilities efficiently and with aplomb. They deliver.
5/5
GoogleWould highly recommend CHK Mountford Esher. Everything has been dealt with professionally and without any issues with Catherine. Could not be happier with our choice of agent to facilitate our move!
5/5
GoogleWe were delighted to meet Catherine and Lesley from the team of CHK Mountford Esher. They are extremely professional and went out of ther way to secure perfect home for us. We highly recommend their services. Dagmar & Thomas Smit
5/5
GoogleI have let out my property with Gavin and his team for over four years now and have always found them exceptionally professional and a pleasure to deal with. They have continued to find me excellent tenants even when the market is tough. I would have no hesitation in recommending their services.
5/5
GoogleI have been using CHK Mountford as a landlord for over 10 years and have found their service to be flawless. Their staff have always done what it takes to help resolve the inevitable issues that arise. In particular, Catherine Harris and Anne Williams have been exemplary in managing the letting and operations. Thank you!
5/5
GoogleWhat a landlord needs is good customer service, access to specialist knowledge of the latest state of play of the lettings market and its nuances, sensible advice for one's own particular property, introductions to the right kind of tenant, responsiveness, trust and a valued relationship. You get all that with CHK Mountford - such delightful, caring and professional staff members.
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Questions about CHK Mountford Lettings
Which CHK Mountford Lettings office has the most reviews?
Esher has the most, with 299 reviews rated 4.0 out of 5, followed by Kingston upon Thames with 152.
Where are the CHK Mountford Lettings offices?
The two CHK Mountford Lettings offices, by town:
- Esher: 53 High Street, Esher, KT10 9QS
- Kingston upon Thames: Bank Buildings, 164 Ewell Road, Surbiton, KT6 6HG, Kingston upon Thames, KT6 6HG
Has CHK Mountford Lettings won any awards?
Yes. In The Trusted Agent 2026 awards, Esher won Trusted Agent.
