Trusted Agent profile · Somerset

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Chappell & Matthews estate agents in Bristol, City of and Bath

4.7

★★★★★ Excellent

580 reviews across 3 offices and 4 platforms

www.chappellandmatthews.co.uk/forsaleoffice/bath/2025

Chappell & Matthews has three offices, in Bristol, City of (two offices) and Bath (Somerset). Together they have 580 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

559

Reviews on Google

All 3 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 3 offices

The Trusted Agent logo

1.0 / 5

1

Reviews on The Trusted Agent

All 3 offices

Trustpilot logo

19

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Chappell & Matthews's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Chappell & Matthews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

ESTAS

Industry awards

Chappell & Matthews and its branches won ESTAS awards in two years, most recently 2021.

ESTAS winners in two years, the group and its branches: 2021, 2020.

ESTAS awards by year, 2021 to 2020

Source: ESTAS winners lists, as published, linked by year.

Reviews on Google

Showing 556 reviews on Google only. Show every review

5/5

Google

I have recently moved into my flat which, I went with Chappell & Matthews. I did the viewing and the initial process with Zainab, who was nothing but amazingly helpful and insightful about the . On the day of the move Daniel was very helpful and got everything sorted out and ready for the move. Anything outstanding they both were on it right away, and got it sorted out immediately. They both made the process so easy and no stress at all. Absolutely recommend :)

Athena · 23 September 2024 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Many thanks for the fantastic recommendation and 5* review Athena. Kind regards, Lucy, Customer Relations.

5/5

Google

I recently rented a property through Chappell & Matthews, and the experience was fantastic. ZAINAB & DANIEL were incredibly professional and efficient, making the entire process smooth and stress-free. They were always available to answer my questions and kept me informed at every step. The communication was clear and timely, and they went above and beyond to ensure I was happy with my new home. I would highly recommend their services to anyone looking to rent a property.

Meenusha · 23 September 2024 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Hello Meenusha, we're thrilled to hear that Zainab and Daniel provided you with a fantastic renting experience. Your recommendation means a lot to us. Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Very efficient and helpful letting agents - as a team they are very on it and keen to help get people sorted quickly. Very knowledgable staff. A particular mention to one of the staff, Debbie, who has been absolutely amazine!

James · 24 August 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Thank you for your wonderful review James! We're thrilled to hear that you found our team efficient and helpful, and we'll be sure to pass on your kind words to Debbie. Best wishes, Lucy, Customer Relations.

5/5

Google

Thank you Dan+Debra for all your help and providing a helpful, warm experience viewing properties to let/assisting in liaising with landlords. In the future, I would go back to this letting agent/highly recommend them to family, friends or anyone new to the area needing a place to rent.

Jasmine · 24 August 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Hello Jasmine, thank you for your kind words! We're delighted to hear that Dan and Debra provided you with a warm and helpful experience. We look forward to assisting you again in the future. Best regards, Lucy, Customer Relations.

5/5

Google

Had a pleasant experience as a tenant communicating with Chloe. She was very helpful and provided exceptional service. Super prompt replies as well! Highly recommended.

Janelle · 24 August 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Many thanks for your marvellous 5* review and recommendation Janelle. Best wishes, Lucy, Customer Relations.

5/5

Google

Big thanks to Chappell and Matthews and especially Debra! They made the whole process of finding a flat smooth and stress-free, and I couldn't be happier with my new place. Highly recommend!

Finbar · 24 August 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Thank you Finbar for taking the time to leave us your glowing 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

We were very content with the attention received from Debra and Chloe. They were most helpful and really supported us in expediting in obtaining a viewing and fulfilling the paperwork. Thereby ensuring that we will be able to move in quickly

Martin · 24 August 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Thank you Martin for taking the time to leave us your glowing 5* review of your experience with our local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Chappell and Matthews have been very good to deal with. From Etima showing us around the house and answering all of our questions, to all of the help we received from Chloe and Emily helping us to secure the property. Emily always replied very quickly and was happy to help with any questions we had.

Isabel · 24 August 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Many thanks for the fantastic 5* review Isabel. Kind regards, Lucy, Customer Relations.

5/5

Google

Etima has been an amazing support throughout our journey to find accommodation. Her dedication and organizational skills ensured a smooth process from start to finish. She was always available to answer our questions and provided valuable guidance at every step. We truly appreciate her hard work and highly recommend her services.

Babek · 24 August 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

As everyone knows the process of finding a house in Bristol isn’t exactly easy… however Debra & Emily at Chappell & Mathews made the process extremely easy and helped find a house that I am super happy with! I would highly recommend using them in the hunt for a property, they are extremely professional with great communication (there office is rather nice aswell). 10/10

Noah · 24 August 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Thank you for your glowing 5* review and recommendation Noah. Kind regards, Lucy, Customer Relations.

5/5

Google

AMAZING experience. Cannot thank the team enough. A special shout out to Debra and Chloe who have just been incredible looking after us. Debra has pulled off nothing short of a miracle pulling a tenancy together for us in just a few short days. She and the team have worked tirelessly to get our paperwork completed in time. On top of that we’ve managed to have some laughs despite the stress! Thanks again guys!!

Martha · 24 August 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Hello Martha, thank you so much for your wonderful review! We're thrilled to hear that Debra, Chloe, and the team could make your experience so positive and efficient. Your kind words mean a lot to us! Kind regards, Lucy, Customer Relations.

5/5

Google

Can't thank Debra and Emily enough!! After the other experiences I've had trying to find and secure a flat in Bristol, dealing with them felt like a breath of fresh air. They were so friendly and helpful at every step. Being a student made it even more difficult to find a place that would take me in, but Debra was so accommodating and made certain that I knew exactly how to proceed at each step. The rest of the team seemed just as lovely too when I went over there to handle some matters in person. If you're looking to find a place to live in Bristol, these brilliant people might be your best bet. At least, they were for me :)

Burc · 24 August 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Thanks for the excellent 5* review and thanks Burc for your kind words! Best wishes, Lucy, Customer Relations.

5/5

Google

Our letting agent Debs was amazing. She was super friendly and chatty. She was so helpful over the phone and helped us find a place that met our requirements. After putting in the offer, she was extremely helpful with the steps that followed, always answering our questions in good time and almost always contactable over the phone. Would thoroughly recommend.

Maria · 24 August 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Thanks Maria for your kind words, recommendation and excellent 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Debra Barton, thank you so much!! Myself and my fellow flatmates are indebted to you for helping us sort a 4 bedroom flat to rent at incredibly short notice. You have gone above and beyond in helping us newly qualified doctors move into this property, so we are able to start our jobs at the hospital. We were badly let down by another letting agents 2 days before we were due to move into a different property and so you have been an absolute saviour! So efficient, professional and lovely. The biggest thank you!! Could not recommend Debra at Chappell & Matthews enough.

Isabel · 24 August 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Thank you Isabel for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

The process of finding a flat had been quite stressful until we got in contact with the team at Chappell and Matthews. Since the first viewing of one of their flats, the whole process has been incredibly smooth and fast. Debra has been very pleasant, reliable, and competent, which has been very reassuring for my partner and me. Emily was also wonderful in answering our questions and was lovely to chat with when we went into the office. Having now received the all-clear with our references, we are very excited to proceed with the last few steps and move in! Thank you!

Ruth · 24 August 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Hello Ruth, thank you for your wonderful review! We're thrilled to hear that Debra and Emily made your experience smooth and pleasant. We wish you all the best in your new home! Best regards, Lucy, Customer Relations.

5/5

Google

The workers are all extremely polite and lovely!! Especially Daniel who has helped me and my partner with our new house!

Rachel · 24 August 2024 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Thank you Rachel for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Zainab gave me a viewing and was incredibly helpful at answering any Qs I had. She was also very quick to let me know when I had the property and with organising deposit etc. Daniel then helped us with the actual move in and was super friendly and again, really helpful :))

Rebecca · 24 August 2024 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Thank you for your terrific 5* review and thank you for your kind words Rebecca. Best wishes, Lucy, Customer Relations.

5/5

Google

Etima and the rest of the team were very helpful throughout the process and also very pleasant to deal with. Would recommend.

Ramsey · 25 July 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Thank you for your glowing 5* review and recommendation Ramsey. Kind regards, Lucy, Customer Relations.

5/5

Google

Etima Etim has been incredibly supportive and helpful throughout our experience. Her organizational skills are exceptional, and she was instrumental in helping us find accommodation. From start to finish, Etima guided us through the entire process with professionalism and care. We are very grateful for her assistance and highly recommend her services.

Lala · 25 July 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Thank you for taking the time to leave us your 5* review and recommendation Lala! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

What a great service from Debra Barton and her team finding me a place to live in Windsor terrace. Fantastic apartment fantastic service will definitely use them again.

CWS · 25 July 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Thank you for taking the time to leave us your great 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Excellent letting service from the team at Chappell & Matthews especially Chloe W and Debra. They keep you in the loop at every stage and take the ease out of letting a property yourself. Highly recommended.

Jennie · 25 July 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Thank you for your terrific 5* review and recommendation Jennie. Best wishes, Lucy, Customer Relations.

5/5

Google

Dan was super helpful with our recent move, would recommend to anyone! - Jamie

Jamie · 25 July 2024 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Many thanks for your fantastic 5* review and recommendation Jamie. Best wishes, Lucy, Customer Relations.

5/5

Google

Very quick process with good follow up. Team in this branch is very helpful and friendly, Daniel especially. Their services are highly recommended 👍 …

Marketa · 25 July 2024 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Thank you for taking the time to leave us this great 5* review and recommendation Marketa. Kind regards, Lucy, Customer Relations.

5/5

Google

The C+M team are bloody brilliant! After looking for the right property for months my partner and I were in despair, the fast responses from Chloe and Zainab right from the start were a very welcome change from the norm we had got used to with other estate agents. Special shoutout to Dan for making the transition from student housing to normal renting so smooth and hassle free. Genuinely couldn't meet a more helpful and friendly guy! I've never felt more comfortable dealing with an estate agent before and would reccomend them to anyone.

William · 25 July 2024 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Hello William, thank you so much for your kind words! We're thrilled to hear that Chloe, Zainab, and Dan were able to make your experience smooth and hassle-free. Your recommendation means a lot to us! Best wishes, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Chappell & Matthews

Which Chappell & Matthews office has the most reviews?

Bristol Sales has the most, with 334 reviews rated 4.7 out of 5, followed by Bristol Harbourside Sales with 264.

Where are the Chappell & Matthews offices?

The three Chappell & Matthews offices, by town:

  • Bath: 2 Northumberland Buildings, Bath, Somerset, BA1 2JB
  • Bristol Harbourside Sales: Unit 1 Waverley House, Cathedral Walk, Canon's Marsh, BS1 5LW, Bristol, City of, BS1 5LW
  • Bristol Sales: 151 Whiteladies Road, Clifton, BS8 2RD, Bristol, City of, BS8 2RD
Has Chappell & Matthews won any awards?

Yes. In The Trusted Agent 2026 awards, City of won Gold and City of won Gold. At the ESTAS 2021 awards its branches won 1 Gold and 1 Best in County award. The group and its branches also won ESTAS awards in one earlier year.

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