Chappell & Matthews estate agents in Bristol, City of and Bath

★★★★★ 1/5

Google

AVOID AVOID AVOID, I put a holding deposit on a flat to rent and we started the referencing with a third party company called (home let). Couple of days later I was told that my referencing has been declined and that I will not be getting my holding deposit back. For me its not the money its more of understanding why I got declined, I have been renting in Bristol for 8 years all houses where the same average of rent per month. My employer even spoke to the director of Chapple ands Mathew (harbour office) and still got no where. The office told me it has nothing to do with your employer, nothing to do with your annual salary nothing to do with previous landlords however we cant tell you the reason =D. Basically means we have scammed you for a holding deposit and unfortunately I signed a paper that states that if I don't pass referencing I will not get my deposit back. Zeinab one of the people working there was very helpful and patient, she waited for over 5 days to get my holding deposit as I was in Dubai. The Irony of all of the above is I found another flat through a recommendation from one of my work colleges in his budling which is more expensive than the one I was trying to get with Chapple and Matthew and they use the same Referencing company ( home let) and I got accepted and getting my keys next week, again that shows that Chapple and Matthew is a big scam. I would definitely think twice before working with them. Google reviews show 4.8 stars please check all other website reviews as they are all 2 stars basically means that its fake reviews on Google. P.S I have a fully recorded call that backs all of the above.

Yassin · 20 December 2024 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

5 stars for Lauren's help! From the viewing to securing the flat Lauren was friendly and responsive to all our questions, we really appreciated it during a time which can be quite stressful

Alexander · 14 December 2024 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

Had a brilliant experience with Debra, she was very helpful with setting everything up for us, and guiding us through our first move!

Dizz · 14 December 2024 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

amazing experience with Debra at Chappell and Mathews! She’s been so helpful from the viewing to the forms. She’s kept my partner and i informed in everything and is always happy to help!

Minx · 14 December 2024 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

Had an incredible experience with Debra when moving into our first flat. She helped with every aspect during the process and ensured it was seamless. Would be over the moon to have her help find a new place again!

Kamika · 14 December 2024 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

Both Vanessa and Lauren were very helpful, professional and supportive in helping myself and my brother moving into our new flat. They made the process a lot easier for us by communicating well and their level of calmness was appreciated, as moving can usually be quite stressful.

Haris · 14 December 2024 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

Debra wasn’t just helpful, she went above and beyond to make sure me and my partner were agreeing to a good let. This including be kind to us, being honest constantly about the area and the property and also talking us through everything we would need to do / owe for letting. She is a real treat and I will be staying with this agent as long as I can. 10/10

Ethan · 14 December 2024 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

Debra was super helpful, and incredibly patient with us throughout the whole process. She made sure that we got a house that suited us. Definitely worth using Chappell and Matthew’s if you’re looking for a stress free time.

George · 14 December 2024 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

I have had a very positive experience with Chappell and Matthews. Myself and my partner were looking for a flat and upon calling them, they booked us into the first viewing possible and within that day of viewing we managed to secure a lovely flat in the location which we desired! I would like to give particular thanks to Maddie Farr-Weston who showed us around the property and sorted all of the paperwork etc and Debra for arranging the initial viewing and being proactive in helping us find our perfect property. They have communicated very well and quickly, allowing a very smooth renting process and have been very helpful along each stage of the process. We look forward to using you in the future!

Ben · 5 December 2024 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

I went into the office to enquire about some rental properties, the staff were very welcoming and had a lot of positive energy. They were very helpful. Thank you to Zainab Emma,Chloe,Dan and Bilal

Kard · 5 December 2024 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 1/5

Google

enquired about a property quite a while ago and i am now being harassed by their weekly calls. Edit: i have blocked their number and still am receiving voicemails every week asking me to call back. at this point i am left with no other option but to report this nuisance 2 weeks later - still calling EVERY WEEK

Paulina · 24 November 2024 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

I have just rented out a flat through Chappell and Matthews and I just want to say that this agency is the best to work with. They are all very helpful, they always reply very fast with a very friendly manner. They make the proccess so easy and they go with you step by step. They are very kind and patient and I would always recommend renting from this agency. My all time favourite! I would like to thank DANIEL , ZAINAB, DEBBIE and CHLOE for making this very easy on me and very helpful! I wish you all the best in your life and I hope when you need assistance in anything the most, people will always come running for you. I appreciate everything you have done to me and couldn't thank you enough :) I think you guys need a raise hahaha

Mohamed · 18 November 2024 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

Thank you to Deb at Chappell and Matthew’s for helping me and my girlfriend rent an amazing house so quickly! She was incredibly helpful and made the process so smooth and easy :)

Bledar · 17 November 2024 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

Debra made the whole process incredibly simple and stress-free. She handled everything smoothly, making it easy for me from start to finish. Anything that could have been an issue was communicated and dealt with quickly.

Conor · 17 November 2024 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

I just wanted to thank Debra and the entire team at Chappell & Matthews for helping myself and my partner find an amazing property that ticked all our boxes. Deb helped us through each step of the way and took a lot of the stress away which made the process so much easier! We’re so greatful for her assistance and will hopefully use her and the company again when we move in the future. Such quick turn around to move into the property as-well which is great for us! Thanks again Debra! X

Emma · 17 November 2024 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

I recently rented a property through Chappell & Matthews, and I was very impressed with the quality of service from this estate agent. Daniel, Zainab, Emma and Chloe were great and the process was extremely quick with amazing communication throughout.

Skye · 9 November 2024 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

This is our 2nd house with Chappell & Matthews love their service honestly. Love the fact how they were so supportive and welcoming even in between my shifting periods. Very smooth process of tenancy proceedings they almost have all the options available to make it easier to rent out a property. Special thanks to Dan , Zainab and Chloe also the harbour side team . Xx

Anisha · 9 November 2024 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

I’m really happy with their work. They’ve been really helpful and efficient. Brilliant team. I want to thanks Etima she’s done a fantastic job, made my life so easy. Thank you 👏🏻👏🏻😃 …

Gabriel · 8 November 2024 · Chappell & Matthews Bristol Sales

★★★★★ 4/5

Google

Since I was new to UK, they were very helpful and cooperative especially Zainab (she's amazing), Daniel and Chloe. I made it to the new home in a week. Thank you Chappell and Matthew

Du'a · 3 November 2024 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

Everything went smoothly. The estate agent (lauren iles) was on time and met me with a warm welcome, showed me round the property and quickly answered any queries i had - in person and via email.

Gregor · 3 November 2024 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

The team at Chappell and matthew’s are amazing! I have been in correspondence with one of their members of the team called Maddie and her help and expertise with getting me registered were fantastic! Can’t recommend enough. Super friendly and helpful.

JacobMay05 · 3 November 2024 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

Maddie and Chloe were very helpful and quick in sorting my new tenancy out, cheers.

Morgan · 20 October 2024 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

Lauren showed us around a flat perfectly suited to us & was an incredible help throughout the letting process start to finish.

Fin · 16 October 2024 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

My flat has recently been re-let and I would like to commend both Katy and Leah at Chappell & Matthews for their efforts to ensure a smooth and seamless transition between tenants. Not only were all matters with the previous tenant concluded quickly but it appears that the new tenants are now in residence and very pleased with the accommodation.

Roger · 16 October 2024 · Chappell & Matthews Bristol Sales