Trusted Agent profile · Somerset
Verified
★★★★★
580 reviews across 3 offices and 4 platforms
Chappell & Matthews has three offices, in Bristol, City of (two offices) and Bath (Somerset). Together they have 580 reviews on four platforms, rated 4.7 out of 5 overall.
559
Reviews on Google
All 3 offices
1
Reviews on Yell
All 3 offices
1
Reviews on The Trusted Agent
All 3 offices
19
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chappell & Matthews's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Chappell & Matthews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 556 reviews on Google only. Show every review
5/5
GoogleMy flatmate and I have been assisted by Daniel Smith on many occasions in relation to various matters regarding our tenancy and he is always very responsive, friendly and a delight to speak with! Thanks Daniel for always being so attentive and amenable.
Thank you for your excellent 5* review and kind words of our dedicated team Lisa. Kind regards, Lucy, Customer Relations.
5/5
GoogleDaniel & Zainab have been amazing. It's been really refreshing to have such a smooth moving experience. Zainab was friendly and knowledgeable about the property during the viewing and fast to respond to any questions during the referencing. Dan has been very attentive and helpful during our first week, checking in with us and promptly answering any questions we had. Would highly reccomend Chappell & Mathews to anyone looking to rent in Bristol!
Thank you for your glowing 5* review and recommendation Arran. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
GoogleHad a great experience with the company, spoke to Zainab and Daniel and they were lovely and very very helpful! Great communication and easy process!
Many thanks for the great 5* review and your kind words Danielle. Best wishes, Lucy, Customer Relations.
5/5
GoogleZainab was very helpful and patient during the whole process. I would definitely recommend!
Thank you for your feedback! It was a pleasure working with you and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleBest experience I’ve had for renting in Bristol. Zainab and Dan did a fantastic job to help us get in without any stress.
Thank you for your 5* review Benjamin. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleFrom the very beginning of my interaction, I have been blown away by the professionalism and courtesy of the Chappell and Matthews lettings team. Zainab is always easy to get hold of and has the patience of a saint. Bilal has made my whole experience seamless and along with Chloes help, they have offered me very competitive deals with an unmatched service. In fact, I have loved working with their whole team. Emma and Dan have been rays of sunshine on days when I thought I could not see the light through the trees.
Thank you so much for your wonderful 5* review Omar! We're thrilled to hear that Zainab, Bilal, Chloe, Emma, and Dan have made your experience with us so positive. Your kind words mean a lot to our team. Best regards, Lucy, Customer Relations Team
5/5
GoogleDevonta was amazing when helping my partner and I look for a new place to rent. He was very efficient when responding to emails and carrying out viewings, and thanks to him, we had our offer placed and accepted within 30 mins of our viewing! We love our new flat, and are very grateful for his help!
Thank you so much for your kind words! We are thrilled that Devonta was able to provide such efficient and excellent service during your rental search. We are happy to have helped you find your dream flat, and we appreciate your trust in us. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleZainab was lovely and made the process much easier as an international student moving to Bristol!
Thank you so much for your kind words, we are thrilled to hear that Zainab made your move to Bristol smoother as an international student. We strive to provide exceptional service and we're glad it made a difference in your experience. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleMany thanks to the whole team, and especially to Zainab, for helping me find a property to live in. She was incredibly supportive and understanding, knowing how difficult it can be to find a flat in Bristol. I really appreciate her constant communication and for always sorting things out quickly and efficiently. Thank you for making the whole process so much easier!
"Thank you for choosing us and for your kind words! We're happy to have made your property search in Bristol a breeze. We'll be sure to pass along your praise to Zainab and the rest of our team for their exceptional service. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI had the pleasure of meeting with Devonta for a recent house viewing, and I was thoroughly impressed with his professionalism and attention to detail. He arrived on time, was well-prepared, and took the time to walk me through each feature of the property. Devonta answered all of my questions with clarity and offered helpful insights about the home and neighborhood. His friendly demeanor made the entire experience comfortable and stress-free. I truly appreciated his transparency and knowledge, and I would highly recommend him to anyone looking for a reliable and attentive real estate professional.
Thanks for leaving us a 5* review. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFantastic service from Devota, professional and patient. Would highly recommend him
We are thrilled to hear that you had a fantastic experience with Devota! Thank you for taking the time to share your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleDebora and Maddie were incredibly helpful and easy to deal with. Would highly recommended.
Thank you for the amazing review! We take pride in providing exceptional service, and we're thrilled to hear that Debora and Maddie went above and beyond to assist you. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe have rented our flat from Chappell and Mathews, we’ve had such a good experience. Maddie and Debra have been amazing, would highly recommend them as agents!!
Thank you for your kind words! We're thrilled to hear that you've had a great experience with our team at Chappell and Mathews. Maddie and Debra are dedicated to providing exceptional service and we're so grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleVery helpful and quick to reply to questions. Debra was the best real estate agent I have had.
Thank you for your kind review! It was a pleasure assisting you with your real estate needs and I am glad to hear that I provided excellent service. Your satisfaction is my top priority! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThanks to Chappel and Matthew’s Special thanks to Maddie for helping us finding a house
We're thrilled to hear Maddie was able to assist in finding your dream home! Our team is dedicated to providing exceptional service to all our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe had a wonderful experience with Chappell & matthews. Thank you Debra ,she was so helpful finding a property to let.
Thank you for choosing Chappell & Matthews! We are thrilled that Debra provided excellent service in helping you find the perfect property to let. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleReally professional and much more helpful than most of the other estates agencies in Bristol. They were really friendly even when we wanted to see a flat for the second time. Deb and Maddie were particularly helpful for us.
Thank you for your kind words and positive feedback! We strive to provide exceptional service and are delighted to hear that our team went above and beyond for you. We will be sure to pass along your appreciation to Deb and Maddie. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleExcellent experience with Chappell & Matthews, Debra went out of her way to help us find a property to let and provided an attentive service that far exceeded that of other agents we viewed properties with during the process. Once we found … More
We are thrilled to hear about your positive experience with Debra and our team at Chappell & Matthews! Providing exceptional service to our clients is our top priority and we are happy to have helped you find your perfect property. Thank you for your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMaddie , Debs and Jen at Chappell and Matthews Whitleladies Road were extremely helpful , friendly and above all empathetic and professional.
"Thank you for taking the time to share your experience with us! We are thrilled to hear our team at Chappell and Matthews Whitleladies Road provided you with exceptional service. It means everything to us to have such empathetic and professional team members. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleDebra, Jennifer and Maddie have been exceptionally helpful and supportive throughout the entire process! Each one of these lovely ladies gave their 100% when answering any questions I had and are a very friendly group of people, would absolutely recommend!
Thank you so much for taking the time to write this kind review! We are thrilled to hear that our team, including Debra, Jennifer, and Maddie, provided exceptional assistance and support during your experience with us. We are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleOur experience renting a property was made much easier with the help we had throughout from Debra. She was so helpful and remained communicative throughout. Would recommend!!
Thank you for taking the time to leave us such a positive review! We're thrilled to hear that Debra provided such helpful and communicative assistance during your property rental process. We strive to make the experience as easy as possible for our clients and we're glad to hear we succeeded. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleA massive thank you to Lauren & Debs!! Moving to a new city can be daunting but they helped us every step of the way and made letting our first flat so seamless :)
Thank you for your kind words! We are so glad we could make your move to our city a little easier. It's our pleasure to help make your experience as a first-time renter smooth and stress-free. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleDebra was my agent and was the best estate agent I've ever had in my years of house searching.
Thank you for your kind words! We are so glad to hear that Debra provided you with exceptional service as your estate agent. It's our goal to make the process of house searching as smooth and stress-free as possible. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleDebra, Jennifer and Maddie were incredibly helpful at each step, very kind and made the entire process very understandable and comfortable. Many thanks to all three!
Thank you so much for your kind words! Debra, Jennifer, and Maddie are amazing at what they do, and we are so glad they were able to help make your experience with us a positive one. Best wishes, Lucy, Customer Feedback and Support Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bristol Sales has the most, with 334 reviews rated 4.7 out of 5, followed by Bristol Harbourside Sales with 264.
The three Chappell & Matthews offices, by town:
Yes. In The Trusted Agent 2026 awards: Chappell & Matthews, City of won Gold; Chappell & Matthews, City of won Gold.
Tell us what you need and up to 3 trusted local agents will be in touch.
