Chappell & Matthews estate agents in Bristol, City of and Bath

★★★★★ 5/5

Google

Just about to move into our new flat in Clifton. Debra has made this transition very easy for us, especially as this is our first time renting. Debra is very professional and you know she wants the best for her clients, and will go above and beyond to make your move as enjoyable as possible. I would highly recommend Chappell & Matthews if you are looking for buy or rent in Bristol and want help from professional, friendly advisors.

Sophie · 30 December 2019 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

We have had the pleasure of using the lettings team at Whiteladies Road twice in the past 7 months. Vanessa and Debra are very slick and professional securing us excellent tenants quickly without any problems. Vanessa marketed both properties really well and Debra made sure that she spoke at length to our tenants to ensure they suited our rental needs. A very friendly and efficient lettings team. Would highly recommend.

Helen · 30 December 2019 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

We found a lovely flat to rent thanks to Rich! The process was very easy and professional! All the paperwork been done properly and Rich was very helpful during the whole process.

Nhung · 26 December 2019 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

Rating only, no written review.

Nick · 25 October 2019 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

Bristol is one of the most difficult places to find an apartment. Not only did Chappell & Matthews manage to fit me in on a Saturday afternoon last minute, a lovely lady called Lauren also showed me an amazing flat which I took immediately! She and the team have been so helpful through the whole process. Looking forward to moving in shortly!

Jonathan · 25 October 2019 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

I have received fantastic customer service and would highly recommend Chappell & Matthews. Lauren has been easily contactable throughout the process, and even went out of her way to arrange a second viewing at late notice. This has been the most efficient and issue-free renting process I’ve had in Bristol. Thank you Lauren!

Rory · 25 October 2019 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

Chappell & Matthews are very good at following process and providing best services.Thanks Rich for helping with all the paper work in initial days of stay

Vicky · 25 October 2019 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

I found a lovely flat by the harbourside and your company handled all the work in a very professional manner. Rich was particularly helpful and always available to answer any doubts.

Archana · 25 October 2019 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

I dealt with Ricardo and Fiona. They were both very helpful and contacted me regularly with updates on the sale. Ricardo went above and beyond on two occasions saving me time, money and worry. They both made the purchase process as easy as possible.

Maya · 25 October 2019 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

We found a lovely flat to rent thanks to Rich! The process was very easy and professional! All the paperwork been done properly and Rich was very helpful during the whole process.

N · 25 October 2019 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 1/5

Google

We have had very bad letting experience with Chappell&Matthews, i.e. Countrywide. The letting service we had was fully managed package. However despite the premium charges, they absolutely do less than minimum work. 1. The agent provides really poor letting management service. Although agreed to look after the service charges for us, they failed to communicate with the management company, and withheld service charge payments for months. As a result the management company decided to go through solicitor and threatened us with legal actions. And we had to find out all about these through a letter from the solicitor. 2. The agent failed at communication. After the incident above, we decided to end the tendency. However this was the first time we used letting agent, so we were sure the proper language or terms to use to notify our intention. However the agent failed to / didn't even bother to communicate with us to clarify. As a result, the whole process took 4 months, i.e. we had to find out just two weeks before the date we thought was the end of the tenancy that they actually hadn't serve the notice. 3. Again, the agent provides really poor letting management service. During the tenancy period, there was some leakage in the property. The agent charged us around £500 in total for repair. It was not cheap however we trusted the agent when they said the incurred cost was for "proper repair work including re-painting surfaces, etc". After the tenancy we found out the the repair work carried out was of really poor quality. they didn't refit surfaces at all, i.e the originally sealed panels were not re-sealed and just left open. They did re-paint the damaged wall, but to a bloody different color!!! and the paint job was so bad that the water leak marks were still very very visible. So my advice is to avoid this agent if you are looking for letting service. They do not care a bit about landlord's interests.

Y · 25 October 2019 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

Fantastic service! We worked with both Rich and Evie (sp?) and both of these fine people were extremely helpful and responsive. They went above and beyond their normal duties to make the process easy on us. Highly recommend.

Katarina · 25 October 2019 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

I met Fiona first when viewing a waterside flat in Bristol, and was extremely impressed by her knowledge of the market, the time she took to listen and to understand our needs, and how refreshingly straight talking she was. It was then we decided that if we ever sold my family home, she would be the right person to sell it. And sure enough, in a difficult market, and with a calm and reassuring approach, she out-performed the specialist agencies in Clifton Village, and essentially did exactly what she said she would, and sold our property. Thank you Fiona, it was a pleasure to be your client, and thank you for your hard work, your out of hours phone calls, and your steady, realistic, professional and reassuring approach throughout.

Salty · 25 October 2019 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

Amazing! After having a disappointing couple of months with another estate agent I went to Chappell and Mathews. Ricardo managed the sale and promoted the flat to perfection, finding us a buyer within a couple of weeks. Everyone at Chappell and Mathews were always on hand and eager to help whenever needed. Ricardo however went above all expectations and managed to help us push through an exchange and completion of a Leasehold flat within a month!! 10/10 would recommend to anyone in distance of their services.

Charlie · 25 October 2019 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

Chappell & Matthews made the whole process of renting a flat feel super easy. Someone was always available to answer our questions, and Lauren, our main letting agent, was particularly helpful. I would be happy to recommend these estate agents if you're looking to rent in Bristol.

Francisco · 25 October 2019 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

We found a very nice apartment for rent thanks Rich Hillier. Rich is very professional, he gave us all the information we asked him. We were not very familiar with UK renting rules and he made things easy for us. He took time to answer all of our questions. I would definitively recommand Chappell & Matthews and specifically Rich. We are very happy with our new home. Thanks a lot

Francoise · 25 October 2019 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

Chappell & Matthews or more specifically Fiona were absolutely amazing during our flat sale/ house purchase. They promoted our flat extremely well and found us a buyer within a week. Fiona then went above and beyond to ensure everything was on top of and that our expected exchange and completion dates were met. I wouldn't hesitate to recommend them to anyone in the Bristol area, as we were more than impressed with the service we received.

Mark · 25 October 2019 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

We rent a beautiful property with Chappell & Matthews in central Bristol and I would definitely recommend them. The agent, Rich Hillier was very professional, and reactive to assist us with any concerns! 5* AF

Andrea · 12 November 2018 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

Rating only, no written review.

Kulwant · 25 October 2018 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

We have just used Chappell and Matthews to rent out a high-end property on the Harbourside. We found them to be organised, proactive, friendly and professional. Important to us a busy people was that they delivered on their promises. They did not have to be chased, but if we needed them, they were available.

Richard · 25 October 2018 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 1/5

Google

We were asked to write a review prior to signing any tenancy agreement and thus didn't have much to review and also couldn't really leave a neutral or negative review. Chappell and Matthews have been rude to deal with across the board and when we were moving out, they scheduled one viewing after the other. Sometimes they'd email us Friday evening to say they'd come around with clients on Saturday mornings, needless to say a lot of viewings were unconfirmed and caused a lot of unnecessary friction. Based on our experience I'd not rent with them again

Stefan · 25 October 2018 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

Great service from Bartek at Chapel & Matthews. He clearly knows the Bristol market, the available properties and the prospective tenants well: he only needed to show around one set of prospective tenants to successfully rent out my property! I was looking for - and received - a turn-key service for all aspects of the tenancy set-up, deposit, safety checks, inventory, contracts etc. Many thanks!

Eddie · 25 October 2018 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 1/5

Google

We're about to become tenants of Chappell & Matthews and the sign up process has been straight forward and intuitive! Over time though we weren't treated with respect. Especially when moving out Chappel & Matthews scheduled several viewings to potential new tenants that via email the evening before so we didn't know they were happening and were surprised by the real estate agent showing out apartment to other people. Phone conversations were generally rude and abrupt which wasn't a one-off occurrence but the norm. I would not rent here again

Stebbie · 25 October 2018 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

We used Chappell & Matthews to secure an apartment to rent and Rich Hillier was very helpful and committed throughout our process. He replied my messages promptly and addressed any issues and concerns, leading to minimal hassle. He helped us with finding the perfect apartment to rent from the beginning and guided us until we were very satisfied. He was always polite and prepared to give solutions whenever we have problems regarding the renting process. It was a great pleasure working with Rich.

Shauw · 25 October 2018 · Chappell & Matthews Bristol Harbourside Sales