Trusted Agent profile · Somerset

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Chappell & Matthews estate agents in Bristol, City of and Bath

4.7

★★★★★ Excellent

580 reviews across 3 offices and 4 platforms

www.chappellandmatthews.co.uk/forsaleoffice/bath/2025

Chappell & Matthews has three offices, in Bristol, City of (two offices) and Bath (Somerset). Together they have 580 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

559

Reviews on Google

All 3 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 3 offices

Trustpilot logo

19

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Chappell & Matthews's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Chappell & Matthews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Chappell & Matthews is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

ESTAS

ESTAS

Chappell & Matthews and its branches won ESTAS awards in two years, most recently 2021.

ESTAS winners in two years, the group and its branches: 2021, 2020.

ESTAS awards by year, 2021 to 2020

Source: ESTAS winners lists, as published, linked by year.

Reviews on Google

Showing 556 reviews on Google only. Show every review

5/5

Google

My experience with Chappell and Matthews has been amazing. Debra Barton has helped me and my partner beyond imagination. We are moving from abroad back to the UK and thought we were going to have major difficulties in finding someone to help us arrange a new apartment. Debra made it so easy with great ongoing communication and help. Nothing was too much trouble! Thank you so much Debra!PositiveResponsiveness

Anna · 24 October 2021 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Thank you for taking the time to leave us this brilliant 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I have recently been searching for a rental property in Bristol and my recent dealings with Debra has given me faith that there are still good people working out there in this industry. Even though I didn’t end up renting the property with her, I was amazed her professionalism, communication and promptness. I’m sure she is a most valued team member of the Chappell and Matthews group. I would highly recommend her services.PositiveResponsiveness, Professionalism

Ivy · 24 October 2021 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Reuben · 24 October 2021 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Laura · 24 October 2021 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Spoke with a young woman called Emma who was extremely professional and knowledgable.PositiveProfessionalism, Value

Philippa · 24 October 2021 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Emma and Dan were really helpful and friendly and made the move as simple as possible.PositiveResponsiveness, Professionalism

Samuel · 24 October 2021 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

5/5

Google

Debra Barton & her colleagues were great - responding promptly to queries & always available with information on the phone.PositiveQuality, Professionalism

Jon · 24 October 2021 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I made an enquiry today and was very impressed with the professional and helpful chap I spoke to called Ben Gregory. Fab, keep up the good workPositiveProfessionalism

Angie · 24 October 2021 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Many thanks for your wonderful kind words and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Spoken to a gentleman, Ben who is an exceptional young man, he was helpful, friendly and knowledgeable, but most importantly he understood our needs to find the right property for us, he is a natural and most gifted, that’s why I highly recommend him.PositiveResponsiveness, Quality, Professionalism, Value

Leroy · 24 October 2021 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Many thanks for your faboulous recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Customer service was brilliant when speaking with Ben, had confidence that he knew what he was talking about just by how he handled himself with queries and came across in a very friendly/ professional way!PositiveProfessionalism

Jack · 24 October 2021 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Thank you for your brilliant 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Would recommend these guys so much! Completely professional and lovely throughout the whole experience, as well as being very quick to respond. Shout out to Daniel for being wonderful!

Amelia · 24 October 2021 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Although we did not find a property suited to us, Emma was really helpful in telling us about properties coming up. Went above and beyond with contacting us and trying to help.

Kaitlyn · 24 October 2021 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Thank you for your kind words and fabulous 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Very friendly and professional service from Ben. His commitment for finding me property that fits my needs was impeccable. I would highly recommend Chappell & Matthews.PositiveProfessionalism

Roma · 24 October 2021 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Excellent experience! Dan Smith and Ben Gregory were incredibly helpful and attentive throughout the process - always available to call and happy to help. Thanks guys, and thanks to the whole team!PositiveResponsiveness, Quality, Professionalism

Ollie · 24 October 2021 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Many thanks for your brilliant 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Especially after some horrible experiences with other letting agencies, it was so nice to meet these guys who were so helpful, friendly and professional. Special thanks to Ben who made this process so easy for us!PositiveResponsiveness, Quality, Professionalism, Value

Ece · 24 October 2021 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

5/5

Google

The Dans were very helpful in making a quite complicated process of renting out your property fairly straightforward . They covered all angles and were very obliging with my requests! Well done boys !😊PositiveResponsiveness, Quality, Professionalism, Value

Anita · 24 October 2021 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

The service was excellent. Special mention to Emma who was extremely helpful assisting in our rental process. I can fully recommend Chappell & Matthews.PositiveProfessionalism

Vicky · 24 October 2021 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Many thanks for your fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Daniel Smith really helped a lot with moving us into our lovely student home. We moved in two weeks and it would have been a lot more stressful without his help! Thank you!PositiveProfessionalism

Shelbie · 24 October 2021 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.

4/5

Google

Emma and Daniel were very helpful moving us into our new flat. Quick & responsive with all the information needed to make it smooth!!

Jordan · 24 October 2021 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Many thanks for the great review. Kind regards, Lucy, Customer Relations.

5/5

Google

Daniel has been really helpful and friendly during our process of renting a flat and relocating to Bristol. He has been quick in answering our queries and it has been a smooth and speedy process. Thank you!PositiveResponsiveness, Professionalism

Kellyanne · 24 October 2021 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

The two Dans and Chloe at Chappell in Harbourside did a great job letting out my flat. Really responsive, professional, and proactive. Five stars from mePositiveResponsiveness, Professionalism

Jonathan · 24 October 2021 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I recently visited Chappell & Matthews down on the harbourside, I spoke to Ben who was very knowledgeable, and managed to book in a valuation on my current rental without any fuss. Would definitely recommend.

Jake · 24 October 2021 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Many thanks for your amazing recommendation and 5* review. Kind regards, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Chappell & Matthews

Which Chappell & Matthews office has the most reviews?

Bristol Sales has the most, with 334 reviews rated 4.7 out of 5, followed by Bristol Harbourside Sales with 264.

Where are the Chappell & Matthews offices?

The three Chappell & Matthews offices, by town:

  • Bath: 2 Northumberland Buildings, Bath, Somerset, BA1 2JB
  • Bristol Harbourside Sales: Unit 1 Waverley House, Cathedral Walk, Canon's Marsh, BS1 5LW, Bristol, City of, BS1 5LW
  • Bristol Sales: 151 Whiteladies Road, Clifton, BS8 2RD, Bristol, City of, BS8 2RD
Has Chappell & Matthews won any awards?

Yes. In The Trusted Agent 2026 awards, City of won Gold and City of won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 3 other industry awards since 2020.

Reviews may appear on more than one platform.

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