Chappell & Matthews estate agents in Bristol, City of and Bath

★★★★★ 5/5

Google

Had the pleasure of working with Dan & Ollie as part of the hunt for a new flat & had no complaints at all! Everyone was very professional but also really easy to communicate with. Process was quick & efficient but also clearly high quality (which makes a change from the other estate agents I've used in recent years!). Highly recommend and would gladly use Chappell & Matthews again in the future.

Logan · 24 October 2023 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 1/5

Google

I'd like to talk about the service that I had into 2 parts. Firstly, Chappell & Matthews was doing a good job to help me to find an apartment to rent. I don't have a job at that moment, but the agent assisted me to get a better term. And I don't need to pay 12 month deposit in advance. I'm really thankful to them until this stage. Everything was changed totally after the renting contract was made. The previous tenant damaged the blind and I decided to report to the repairing team (of Chappell & Matthews). I thought everything was settled and is happy about their quick response. However, that's just the beginning of the nightmare. I moved out the apartment after the contract ended and I'm expecting Chappell & Matthews will handle the deposit & checkout process quickly. However, the company only served the benefits of the landlord, trying to force me to pay for unreasonable expense. I tried to argue about the details with agent, but they are not helpful and is not willing to act as a fair party to communicate with the landlord. I spent 3 months to wait and chase for the feedback, and I got nothing afterwards. Now I'm considering to raise a dispute and see if I can get back my money via a fair dispute process. All in all, the agent of this company are very good. But I strongly recommended everyone to keep proper record of the situation of the house you rent, so that you can use those records to protect your benefits (&money of course). And please get prepared to face a long discussion and probably dispute when your contract come to an end. Good lock for that.

Alex · 24 October 2023 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

We found a flat for my son and his partner through Chapell & Matthews. They were knowledgeable, helpful and efficient - guiding everyone through the whole process to make it as smooth and effortless as possible. Professional and transparent in all their dealings, thy are certainly the best agents that we have dealt with in quite a while and even though it was last thing on a Friday when the keys were handed over, Oliver took the time to make sure everything was in order and the move in went smoothly. If you're looking to rent in Bristol, I can thoroughly recommend Chappell & Matthews

Patrick · 24 October 2023 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

I highly recommend this estate agent both Ben and Daniel are fantastic ambassadors of the business. In Bristol, it's an incredibly tough market to get a new flat or house and these two worked tirelessly to help me secure a new property and were great communicators throughout the process. If I could put 10 stars I absolutely would!!

Alex · 24 October 2023 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

Best estate agents in Bristol by far. Me and my partner were going through such a stressful time trying to find a place in Bristol before my job started, and Chappell & Matthews helped make everything possible with the deadline in mind. Helpful, friendly and efficient - they made the process smooth and seamless. Thank you Dan and Oliver for giving such good customer service and apologies for the late review!!

Elvira · 24 October 2023 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

We had a great experience searching for a flat to rent with Daniel from Chappell&Mathews, by far the most helpful and friendly letting agent we contacted during our search. They were also super accommodating as we relocated to Bristol from afar, and allowed a friend to view for us. We would definitely use again if moving!

Scott · 24 October 2023 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

I have spent the last few weeks traveling extensively throughout the UK looking for a place to settle and find rental accommodation. I dealt with many agencies where few bothered to return my calls or emails, and many managed to be less than helpful in face-to-face engagements. Daniel at C&M in Bristol was definitely the exception here. He was polite, professional, always responsive and helpful - and managed to arrange a quality rental in a very short space of time. Outstanding service throughout this process. You would struggle to find anyone better in this industry!

Brian · 24 October 2023 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

The whole experience with Chappell & Matthews was excellent. The letting agents are professional and friendly. In Bristol's rental market they give each tenant a real opportunity. Their communication was fast and efficient. Oliver was a real credit to the company. Now moved into my new property they have been very responsive and helpful. Tenants and landlords I would highly recommend working with the Chappell & Matthews team, they have been a pleasure.

Miles · 24 October 2023 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

Had a great experience with Chappell & Matthews! They were extremely helpful and friendly during the process of finding a place to rent. Umar was brilliant as he followed up after property viewings and ensured I had a head’s up prior to an email of listings to keep me in the loop. Ben was also fantastic! He was very energetic over the phone and helped make bookings at the last minute and even accommodated some changes to those times.

Riley · 24 October 2023 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

Chloe, Umar and Dan were all really friendly, helpful and professional. We viewed and moved into the property very quickly and easily. The paper work was sent and completed promptly and was very easy to fill out and understand. Would definitely recommend to others looking for flats in Bristol.

Joe · 24 October 2023 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

Absolutely wonderful experience with Chappell&Matthews Harbourside branch! Me and my partner were looking for a dream flat together, which in Bristol is extremely difficult these days. We didn’t have a good experience with different agencies before, therefore we were paying attention to customer service and how our application is handled. Couldn’t ask for more communicative, genuinely friendly, professional and efficient team. Ollie and Dan were the best agents we have ever experienced, they have literally made our application process go as smoothly as possible, and I genuinely believe we have got the flat thanks to them and their patience. MASSIVE THANKS! Whenever I will look for a place in the future or anyone close to me, I will direct them straight to this team. Would recommend this branch to anyone.

Justyna · 24 October 2023 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

Being new in Bristol and in UK, house hunt is as task. After reaching to Emma and Dan at C&M via Rightmove website, I guess it all got sorted very quickly. They have one of the best houses to show around in the city and their turnaround time on any inquiry or issue was commendable. They have been upfront about sharing all the details & fast on all the documentation. Appreciate Emma & Dan for the beautiful lovely house!!

Neerja · 13 January 2023 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

We were searching for a flat to rent for several weeks, working with at least a dozen different estate agents. Although we did not end up renting from C&M, Debs was the only agent we felt actually cared about us and our requirements. If we are ever looking for another property to rent, or if we ever have a property we need to have let, Debs will certainly be our first call.

Jake · 13 January 2023 · Chappell & Matthews Bristol Sales

★★★★★ 1/5

Google

Have been lucky enough to be both a landlord and a tenant. I have dealt with a number of different estate agents over the years and most of the experiences have been positive. Unfortunately, the experience with Chappell and Matthews was awful. Communication dreadful, promised phone calls not returned. Paperwork incorrect. Dates moved due to errors made. This was a straightforward business let... it should have been simple, but was not. All in all, had I have been the landlord on this occasion I would be using someone else in the future. As the tenant I would not choose to deal with them again. It's a competitive arena and a better standard is to be expected.

Mark · 13 January 2023 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

Deborah is just the best I’ve ever encountered: fast, communicative & resolute. You’d be hard pressed to match.PositiveResponsiveness, Quality, Professionalism, Value

Matt · 12 January 2023 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

Debra and Daniel have been fantastic in helping a friend and I rent. A seamless experience and wouldn’t hesitate to recommend!

Jack · 12 January 2023 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

Debs was always on the phone keeping me updated and nothing was too much trouble! Ben was also lovely and I also got put through to Rosie in sales who was a delight too!

Keaf · 12 January 2023 · Chappell & Matthews Bristol Harbourside Sales

★★★★★ 5/5

Google

Rating only, no written review.

Nesreen · 24 October 2022 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

Rating only, no written review.

Leon · 24 October 2022 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

When me & My partners landlords both tried to evict us illegally with no notice, naturally we were panicking trying to get everything in order to arrange a move. Not only did Ben & Chloe work with us through our situation with the patience’s of a saint, helped us find a place that was suitable to our specific needs, but they also provided us with every bit of information and answered every question we had with amazing efficiency and speed. If they didn’t have the answer we were looking for, they took initiative and found out for us every time without fail. Moving is always stressful, but the process was made into a joy under Ben & Chloe’s carful & attentive management. We called every letting agent under the sun, but none greeted us or continually looked after us with the kind of attention to detail, precision and genuine care that both Ben & Chloe showed us throughout our moving process. The final part of our process was handled by Vinessa, who while we had less contact with, treated us with the same respect and amazing kindness as her colleagues had. I think we really lucked out with our agents, and We can’t recommend them enough x

Mike · 24 October 2022 · Chappell & Matthews Bristol Sales

★★★★★ 4/5

Google

Dealt mostly with Ben. Was great with the viewings process. Very knowledgeable about his properties and showed a willingness to answer all of the queries I had. Helped me to find a really good flat share that suited me and my friends' needs in a very competitive rental market. Would highly recommend to others looking to live in Bristol.

Matthew · 24 October 2022 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

The process of consulting C&M about house renting was a very pleasant experience. Senior Lettings Negotiator Debra Barton is very responsible, even if I am abroad, she communicates with me carefully about rent details, keeps in touch with me, and calculates time differences carefully. She's a very professional negotiator, and the whole consultation process went smoothly because of her.PositiveResponsiveness, Professionalism

Yijing · 24 October 2022 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

The efficiency and dedication from Debra Barton from start to finish has been outstanding! We actually found it baffling how easy she made the whole process, we had been looking for quite some time for a new home and it seemed so difficult. Debs was there every step to answer any question, help us out and get us all sorted to get the key a short week after enquiry! Cannot recommend her enough, so polite, friendly and genuine. Actually cares about her job and about finding people somewhere to live.

Meg · 24 October 2022 · Chappell & Matthews Bristol Sales

★★★★★ 5/5

Google

I'm giving a 5 star review very specifically to Dan Smith who did a lettings check on the flat I've been renting for a while. My landlord has been brilliant throughout my time in my place (and I really hope that will continue! ;) ) and I was nervous there would be a big change coming! Dan was very personable, highly professional and honest which completely put my mind at rest! He was also genuinely interested in my situation, and very proactive in following up any of my suggestions. A real credit to C&M and a very big thanks to Dan (as well as an ongoing sincere thanks to my landlord and family!)

Jezz · 24 October 2022 · Chappell & Matthews Bristol Sales