Trusted Agent profile · Somerset

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Chappell & Matthews estate agents in Bristol, City of and Bath

4.7

★★★★★ Excellent

580 reviews across 3 offices and 4 platforms

www.chappellandmatthews.co.uk/forsaleoffice/bath/2025

Chappell & Matthews has three offices, in Bristol, City of (two offices) and Bath (Somerset). Together they have 580 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

559

Reviews on Google

All 3 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 3 offices

Trustpilot logo

19

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Chappell & Matthews's three offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 556 reviews on Google only. Show every review

5/5

Google

We have just relocated back to the UK from Australia which is obviously very stressful. Finding a rental in Bristol was one of the most important things we needed to do and we had heard about how hard it would be but as soon as we phoned up C&M and spoke with Debra we instantly felt supported. My husband lined up a viewing and Debra helped him through the process. She was extremely supportive, kind and generous with her time and advice. Definitely the most friendly property agent we have ever dealt with. Thanks so much Debra, for making our move so much easier.

Leah · 24 October 2023 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

As a landlord I have been dealing with Chappell & Matthews for many years and have found the staff there to be very friendly and easy to deal with. In particular I would like to thank Debra Barton who has found excellent tenants for my properties on numerous occasions. Her professionalism and attention to detail have helped me immensely to prepare properties for rental and to maintain excellent relations with tenants. I couldn't be more satisfied. Keep up the good work.

Charles · 24 October 2023 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.

5/5

Google

We have relocated from Australia to Bristol and Debra has been fantastic in helping us find the right house to rent from the first call I made whilst still in Sydney. Other agents weren't really interested in having a conversation until I arrived in Bristol but Debra was empathetic and helpful from the start which was appreciated as we are new to the city. Once I arrived she was terrific and I have no hesitation in recommending her and the rest of the Chappell and Matthews team. David Butler

David · 24 October 2023 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

I would definitely recommend Debra and the agency to anyone in need of rental services. Her expertise and genuine concern for her clients make her an invaluable resource in the industry. From the very beginning, Debra demonstrated a high level of professionalism and commitment to ensuring I had a wonderful renting experience. She made the entire process incredibly smooth and stress-free!!

Qian · 24 October 2023 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.

5/5

Google

I am absolutely delighted with the service provided by Chappell and Matthews! Debra Barton was simply fantastic: she was so kind and helpful and made me feel very comfortable throughout the whole process. She made the process of moving homes, which can sometimes be quite a daunting and stressful event, a very pleasant and exciting experience. The viewing, application, referencing, payment and the receiving of the keys was all completed within 5 working days! I honestly can not recommend them highly enough: lovely staff, great service and extremely quick and efficient application process. A big thank you to Vanessa Edgell too for her kindness and for making the financial and admin side of things quick and easy.

Oliver · 24 October 2023 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

The best experience I have ever had with estate agents, my partner and I were looking to move and Debra help us a lot. This team from Chappell and Mathews however have been a major breath of fresh air, their communication throughout the renting process is incredible, and they obviously value their customers/tenants. Debra have cared for us every step of the way, genuinely making us feel welcome. This team is brilliant, and I look forward to being further looked after during my tenancy.

Leticia · 24 October 2023 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Oli helped me out big time

Will · 24 October 2023 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

1/5

Google

greedy, princing houses WAY WAY above market price and value!!

Pedro · 24 October 2023 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Many thanks to Oliver Bloxham for making my hunt for accommodation a lot easier.

Ashley · 24 October 2023 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Oliver did a great job moving me into my new flat, without hassle and worry.

Miranda · 24 October 2023 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Lovely and professional agency. Thanks to Daniel Smith who provided us good support.

Ch · 24 October 2023 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

5/5

Google

Very well explained process, lots of advice, good value and got full asking rental price same day as advert went out.

Ben · 24 October 2023 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

Dan’s help and advice has been invaluable in helping me find our next home. Thank you for being so patient and understanding at an otherwise very stressful time!

James · 24 October 2023 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

5/5

Google

Ollie and the whole team have been incredibly helpful - we are moving from London to Bristol and they've made the whole process so much easier! Thank you!!

Ben · 24 October 2023 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

solid experience, down to earth and honest lettings agents. Oliver got myself and two friends a flat viewing, offer, and signed for a year in a matter of days.

Ben · 24 October 2023 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Very good experience, Oliver introduced me to a property which fitted our specs exactly, and provided excellent and helpful service throughout. Highly recommend

Thomas · 24 October 2023 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.

5/5

Google

It was a great experience to follow up and get the full support from the agency, especially from the agent Oliver, as he put lots of effort to get everything done fast and very efficiently, Very supportive, kind, and professional. Thanks alot!

Jana · 24 October 2023 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

The Chappell and Matthews is fantastic agency and my agent Oliver Bloxham helps me a lot. The response from the staff was timely, the service attitude was good, and the help was many

Chloe · 24 October 2023 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Thank you to the great Lettings Team - professional, efficient, prompt. Will go the extra mile to smooth the process. Excellent negotiators, especially Oliver. Thank you to you all for a great service!

Deborah · 24 October 2023 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Me and my partner had a short time to try to find somewhere to live in Bristol and every house viewing had seemed hopeless so far due to the insane competition here, but we went to meet the team at C&M because of their great reviews and they were so helpful immediately, booking us a viewing for the next day and giving us the best possible chances of finding somewhere to live and now we have a really great flat and are so happy and grateful!

Phoebe · 24 October 2023 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

We have just rented a property with Chappell and Matthews and they’ve been amazing throughout everything. Ollie was so accommodating whenever we needed help and was always more than happy to answer any questions we had!

Elle · 24 October 2023 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

4/5

Google

I have only recently used Chappell & Matthews, I went for a viewing of a property on 29/05/23. The name of the agent was Oliver Bloxham, I found him to be very helpful and he explained everything thoroughly

Tristram · 24 October 2023 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Many thanks for your marvellous review. Best wishes, Lucy, Customer Relations.

5/5

Google

The most professional letting agency I have ever worked with. Everything was hassle-free from beginning to end. I'm thankful to Oliver and Ben for their patience and help during the process.

Berkay · 24 October 2023 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Having to move out of my rental property and it is stressful. Dan and Chappell Mathews are great, very knowledgable and helping to make the process a lot easier and less stressful.

Ralph · 24 October 2023 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Chappell & Matthews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Chappell & Matthews is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

ESTAS

Chappell & Matthews and its branches won ESTAS awards in three years, most recently 2022.

ESTAS winners in three years, the group and its branches: 2020, 2021, 2022.

ESTAS awards by year, 2020 to 2022

Source: ESTAS winners lists, as published, linked by year.

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Questions about Chappell & Matthews

Which Chappell & Matthews office has the most reviews?

Bristol Sales has the most, with 334 reviews rated 4.7 out of 5, followed by Bristol Harbourside Sales with 264.

Where are the Chappell & Matthews offices?

The three Chappell & Matthews offices, by town:

  • Bath: 2 Northumberland Buildings, Bath, Somerset, BA1 2JB
  • Bristol Harbourside Sales: Unit 1 Waverley House, Cathedral Walk, Canon's Marsh, BS1 5LW, Bristol, City of, BS1 5LW
  • Bristol Sales: 151 Whiteladies Road, Clifton, BS8 2RD, Bristol, City of, BS8 2RD
Has Chappell & Matthews won any awards?

Yes. In The Trusted Agent 2026 awards, City of won Gold and City of won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 5 other industry awards since 2020.

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