Trusted Agent profile · Somerset
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★★★★★
580 reviews across 3 offices and 4 platforms
Chappell & Matthews has three offices, in Bristol, City of (two offices) and Bath (Somerset). Together they have 580 reviews on four platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chappell & Matthews's three offices, most reviewed first. Each has its own page.
Showing 556 reviews on Google only. Show every review
5/5
GoogleDebra and Chloe have been super quick and responsive, allowing us to view and move into our new property within a 9 day timeframe! Really grateful for how helpful they've both been, couldn't have gone more smoothly.
Thank you Chloe for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleChloe was so supportive to myself and my boyfriend when we used her service to rent out first property. She was so kind and explained everything we weren’t sure about. She made the process easy and stress free. Would absolutely recommend her :)
Thank you for your glowing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleOur experience with Chloe has been great so far. She is responsive and friendly; 2 things which are critical to something as important as moving houses. Extremely helpful and knowledgeable too.
Thanks for your great 5* review! - Best wishes, Scott @ Customer Care
5/5
GoogleDebra and Vanessa were exceptional in their communication skills and expertise within the agency. Debra helped us initially with our flat in 2009 and now our new house. Fantastic service. Thank you
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you so much Chappell & Matthews for our new home but biggest thank you goes to Debra Barton which has been a super star through out the whole process to be honest never had such a smooth and easy renting so massive massive thank you, we are extremely grateful for our new place. We even got a welcoming pack so that was an extra touch for us to feel welcome. Again thank you Debra. Joanna
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat help from Chappell & Matthews and their agent, Chloe! She was very responsive to both calls and emails with quick help whenever i needed them. Quick confirmation after viewing and fast back and forths allowed us to secure our new place quickly and efficiently!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleDeborah Barton is a pioneer in exceptional customer relations. She went the extra mile time and time again to make this interaction feel as important to her as it was to me. I think other letting agents could take a leaf out of her book! As a first time tenant she made me feel exceptionally comfortable also as someone who resides from outside of Bristol she not only helped me get a feel for the area but was also a fountain of knowledge when it came to the property we ultimately rented. Chappell & Matthew’s is an agency I’d highly recommend to anyone else.
Thank you for your terrific recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleChappell & Matthews were a great estate agent to work with, especially Chloe who helped me a great deal with sorting my flat. She showed me a place just as it was coming onto the market and was very patient with admin and referencing. Highly recommend to anyone!
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleIt was so lucky to meet Julie Dondoua J, she helped me a lot when the owner didn’t want to sell his apartment after 4 months that I waited for. And my nephew was waiting for move in. She arranged two very good apartments within 2 days. We solved the problem within 3 days. It was amazing, she was an incredible person, helpful! She knows what you need. She shows great attention to the details enabling the transaction to get done. I have the highest level of confidence in her. I highly recommend her to anyone.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleChloe was very helpful and responsive to any queries we had during the rental process, which definitely smoothed the daunting process of renting in Bristol. We are quite happy with our new home, credits to her effort.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
4/5
GoogleDebra did a great job in helping me find a flat for rent. She is very approachable and helped me with the process end to end. Debra also ensured all my requests were taken into account before offering me the tenancy. Lauren also assisted me in answering important questions. Overall a great experience.
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe just rented a flat with this company with Debra Barton and she was a star. She was on top of everything and kept us informed of what was going on with the tenancy. I would highly recommend working with them and Debra specifically :)
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleHuge thanks to Chloe for helping me to secure fabulous tenants within just two weeks after two months not getting any offers working with another agent. It’s such a pleasure to work with Chloe who is highly professional, incredibly sympathetic and such a pleasure to work with. Could not recommend her service more especially to people struggling to find tenants like I used to!
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleAmazing liaison with Debra when securing our house! She was so informative and supportive when helping us find a student property that suited our interests. Not only was she kind but she was also professional, ensuring we met strict deadlines and rules regarding the contract. Her colleague Etima was also very helpful and welcoming to us too :) We couldn’t be more thankful for the incredible service from the team at Chappell & Matthews! Thank you so much! Zap, Nanni, Lucia :)
Thank you for your wonderful 5* review and your kind words. Kind regards, Lucy, Customer Relations
5/5
GoogleBig thank to the C&M team especially to Debra and Emily. We just arrived Bristol with two cats looking for flats and came across the C&M Whiteladies Road branch. While finding the right unit that allows pets is not easy, Debra and Emily provided provided useful advices to us, helped liaising with the landlord, as well as arranging viewing immediately. Their professionalism and responsiveness is amazing!
Thank you for your 5* review and taking the time to recognise our local team with your comments! Best wishes, Scott @Customer Care
5/5
GoogleDebra has been amazing! From our first phone call to viewing the property she couldn’t do enough to help us. Both Debra and Emily are an absolute credit to you. A real breath of fresh air compared to other agents out there. Thank you Debra and Emily!
Thank you Sarah for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleOnly positives. We worked with Debra, who from the very beginning showed high professionalism and did not hide my situation as self employed. Great communication and friendly aproach. As it turned out, Debra knows all the agents in Bristol, which sped up our references. Debra also helped choose insurance for the apartment. Now all that's left to do is pack our things and move to our new apartment - I bet Debra knows which moving company is the best in Bristol.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleGreat experience renting via Chappell and Matthews - Our agent Debbie was warm, responsive, prompt and professional and we couldn't be happier. Using the Online interface was straightforward and secure and Debbie touched base with us every step of the way.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAfter enquiring about a property that was already fully booked on viewings, Debra took my requirements and found another suitable property. This was the property we ended up renting not only due to the value but also due to Debra's unrelenting support in answering any questions we had and following up on anything she could not answer on the spot. The whole process was swift and easy and I could not recommend her & C&M enough!
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have been trying to find a place for almost 2 months. Managed to get a viewing with Chappell and Mathews. Chloe assisted all along from the viewing to rental confirmation. She was extremely helpful and professional in showing around the property and highlighted the key features amazingly. She was also prompt in her responses and in liaising things around to settle the process swiftly for me. I felt at ease and was able to take an informed and satisfactory decision at the end, thanks to Chloe.
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleDebra at the Bristol Chappell and Mathews found a flat for me in September last year in order for me to join my third year at university with term already having started which allowed me to complete my course. When dropping of my keys today at the office, Debra noticed I had quite a few bags and offered to drop me off at the station in order to get home. These random acts of kindness are so important, and have made such a difference to my life so far! Debra’s kindness and excellent service all round at Chappell and Mathews should be acknowledged. Thanks once again, you made my day!
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe best experience I have ever had with estate agents, my partner and I were looking to move into our first place together after 4 years of student housing, each year was like drawing blood from a stone with communication from other agents. This team from Chappell and Mathews however have been a major breath of fresh air, their communication throughout the renting process is incredible, and they obviously value their customers/tenants. Chloe, Debs and Emily have cared for us every step of the way, genuinely making us feel welcome. This team is brilliant, and I look forward to being further looked after during my tenancy. The team are so good we are now looking to get mortgage advice from them!
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleFrom the moment we started working with Chloe, we knew that we were in good hands. She was professional, courteous, and incredibly knowledgeable about the local rental market. Throughout the entire process, Chloe was responsive and proactive in her communication with us. She was always available to answer our questions and provide guidance when we needed it. She truly went above and beyond to ensure that we were comfortable and confident in our decision. Chloe's attention to detail was also impeccable. She provided us with all of the necessary information about the property we viewed and made sure that we understood all of the terms and conditions of our rental agreement. Overall, we couldn't be happier with the service that Chloe provided us. She truly went above and beyond to help us find our dream rental property. We would highly recommend her to anyone who is looking for a professional, knowledgeable, and caring estate agent. Thank you, Chloe, for everything!
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had an outstanding rental experience as a tenant, and I want to extend my heartfelt thanks to Debra, my agent, for her exceptional assistance. I wholeheartedly recommend Debra to anyone in search of a rental property. Her expertise and personalized service set her apart in the industry, and I am immensely grateful for all she did to make my rental experience a positive one.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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The Trusted Agent 2026 results for Chappell & Matthews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Chappell & Matthews is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Chappell & Matthews and its branches won ESTAS awards in three years, most recently 2022.
ESTAS winners in three years, the group and its branches: 2020, 2021, 2022.
ESTAS awards by year, 2020 to 20222022 1 Best in County ESTAS 2022 winners
2021 1 Gold and 2 Best in County ESTAS 2021 winners
2020 1 Bronze ESTAS 2020 winners
Source: ESTAS winners lists, as published, linked by year.
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Bristol Sales has the most, with 334 reviews rated 4.7 out of 5, followed by Bristol Harbourside Sales with 264.
The three Chappell & Matthews offices, by town:
Yes. In The Trusted Agent 2026 awards, City of won Gold and City of won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 5 other industry awards since 2020.
