Trusted Agent profile Β· Somerset

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Chappell & Matthews estate agents in Bristol, City of and Bath

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

580 reviews across 3 offices and 4 platforms

www.chappellandmatthews.co.uk/forsaleoffice/bath/2025

Chappell & Matthews has three offices, in Bristol, City of (two offices) and Bath (Somerset). Together they have 580 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

559

Reviews on Google

All 3 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 3 offices

Trustpilot logo

19

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Chappell & Matthews's three offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 556 reviews on Google only. Show every review

5/5

Google

Such a friendly and helpful letting agent! They are always willing to help and are so lovely. Special thanks to Debra Barton for helping us get such a lovely new home and for sorting any queries or issues. Etima and Vanessa have also been there to assist me and are wonderful to talk to. Best experience I have received from a letting agent as a tenant.

Zoe Β· 28 December 2023 Β· Chappell & Matthews Bristol Sales

Agent replied Β· 23 October 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

5/5

Google

Recently looked for a place to rent and the staff were fantastic πŸ‘ thanks to Dan and Emma for helping …

Danielle Β· 28 December 2023 Β· Chappell & Matthews Bristol Harbourside Sales

Agent replied Β· 23 October 2024

Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Have been looking for a place to rent recently and the staff at Chappell and Matthews were very helpful and knowledgeable. Thank you Dan & Emma for helping me!

Andy Β· 28 December 2023 Β· Chappell & Matthews Bristol Harbourside Sales

Agent replied Β· 23 October 2024

Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Have had a wonderful experience renting with Chappell and Matthew's. From the viewing to the signature of contract, everything was well coordinated and hassle free. I could move into the place within a week of the viewing. Special thanks to Emma Ward for her support and help with expediting the whole process.

Daniel Β· 28 December 2023 Β· Chappell & Matthews Bristol Harbourside Sales

Agent replied Β· 23 October 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

5/5

Google

Had a great experience with Chappell & Matthews! They were extremely helpful and friendly during the process of finding a place to rent. Daniel and Emma were both brilliant. amazing customer service and a they both had a very positive a friendly attitude. extremely helpful !!

Emily Β· 28 December 2023 Β· Chappell & Matthews Bristol Harbourside Sales

Agent replied Β· 23 October 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Oliver and Dan did a fantastic job throughout our letting process, extremely attentive and quick to respond - would absolutely recommend to anybody

Cameron Β· 10 December 2023 Β· Chappell & Matthews Bristol Harbourside Sales

5/5

Google

I have been associated with Chappell and Mathew for quite some time now. Over the period I had good experiences in dealing with them. Recently I had to make some amendment in the agreement and the process was run smooth by Chloe Warrington. She was responsive to my queries. Overall I was satisfied with the process and timely execution. I would always recommend them for all potential estate matters. Thanks!

Sheheryar Β· 9 December 2023 Β· Chappell & Matthews Bristol Sales

Agent replied Β· 8 December 2024

Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Debra offers an amazing service for Chappell & Matthews. She is super friendly & professional and made us feel reassured and secure throughout the process of finding a flat, making sure all our questions were answered. It was a relief after months of disappointment! Thank you Debs!

Agnes Β· 9 December 2023 Β· Chappell & Matthews Bristol Sales

Agent replied Β· 8 December 2024

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

My husband i were recently recommended to advertise our 2 bed apartment out for let with Chappell & Matthews in Clifton, Bristol and we would very much like to pass on our recommendation too. We are new Landlords and so it was very important that we provide a professional operation to manage the clients. This team, including Debra and Vanessa, Emily Chloe and Etima were outstanding with their communication and service skills. They have provided us with good quality tenants, offered sound advice and supported all the way through the process ensuring their guidance offered us maximum protection. Well done ladies and a big thumbs up from us. We will be sending more work your way as it comes in!

Jayne Β· 9 December 2023 Β· Chappell & Matthews Bristol Sales

Agent replied Β· 8 December 2024

Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

Had a great experience with Etima, friendly from the start, accommodating our queries. The first estate agent we met in Bristol that was personable and relatable. Would highly recommend.

Sam Β· 28 November 2023 Β· Chappell & Matthews Bristol Sales

Agent replied Β· 23 October 2024

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

S a tenant, I've found the letting process good so far, certainly better than a lot of other letting agents in Bristol. Debra and the rest of the team have been quick to respond to calls and emails and the process has not been arduous.

Tom Β· 28 November 2023 Β· Chappell & Matthews Bristol Sales

Agent replied Β· 23 October 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Great experience with Chapell & Matthews! Clear communication all the way through. Our agent Deb was awesome, she helped get us over the line! Would recommend.

Anthony Β· 28 November 2023 Β· Chappell & Matthews Bristol Sales

Agent replied Β· 23 October 2024

It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.

5/5

Google

I would like to say thank you to Etima, our agent in rental services. She is very kind and caring to the clients. I and my husband were looking for a property to rent for our family together with our cat. At first, we felt panic, as we were not familiar with the rental procedures in the UK. Luckily, we have Etima to explain the procedure. She answered the questions we faced during the rental procedure, which is why we are able to rent a house smoothly in the UK. Apart from that, I would like to say thank you to Vanessa. She helps to prepare for the paperwork of our rental process. Thank you for your efficient work. All the documents were well organized. The communication process through email is clear. We feel secure when you are handling the documents for us. I definitely recommend the rental service of Etima and Vanessa, who were working in Chappell & Matthews, to all in need of rental service.

Wong Β· 28 November 2023 Β· Chappell & Matthews Bristol Sales

Agent replied Β· 23 October 2024

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

5/5

Google

I recently had the pleasure of working with Etima Etim at Chappell and Matthews to find a new apartment. I was very impressed with her professionalism and expertise. She was always patient, responsive, and helpful throughout the entire process. She took the time to understand my needs and preferences, and she was able to find me the perfect apartment. I would highly recommend Etima and Chappell and Matthews to anyone looking for a new home.

Namitha Β· 28 November 2023 Β· Chappell & Matthews Bristol Sales

Agent replied Β· 23 October 2024

Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I am impressed by the professional, outstanding rental services provided by my agents, Etima and Vanessa. Etima is patient and caring to the client. Knowing that this was the first time for me and my family to rent a property in the UK, she explained the procedure and the documents very carefully. She provides alternative options for us, in case the viewing property is not available, we can have an alternative plan. That released our pressure to find a place to move. Vanessa is very efficient. The documents I provided were handled with care. The whole rental procedure was going smoothly and stress-free. I would highly recommend Etima and Vanessa, the agents of Chappell & Matthews, to anyone in need of rental services.

Tommy Β· 28 November 2023 Β· Chappell & Matthews Bristol Sales

Agent replied Β· 23 October 2024

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

I have been using Chappell & Matthews’ landlords management service for some time now and have always received excellent service from Chloe Worthington and Vanessa Edgell. Chloe has helped me a lot over recent years both in giving great advice regarding tenancy issues and she has saved me a lot of money with landlord insurance which I greatly appreciate. Vanessa has again paved a very smooth tenancy change and dealt swiftly with any issues. Together they make an invaluable team.

Louise Β· 28 November 2023 Β· Chappell & Matthews Bristol Sales

5/5

Google

I had the pleasure of working with the outstanding Debra. Her patience, kindness, and efficiency throughout the entire process was remarkable. Her professionalism made the stressful process of renting an apartment much more manageable. Additionally, her efficiency and responsiveness was outstanding, always addressing my questions and concerns promptly. I highly recommend to anyone looking for a seamless experience!

Chidimma Β· 28 November 2023 Β· Chappell & Matthews Bristol Sales

Agent replied Β· 23 October 2024

Thank you so much for taking the time to leave your comments and 5* review! These are very much appreciated by the local team. Kind regards, Scott @ Customer Care

4/5

Google

good rental experience, especially thanks to Debra: she has been great with us, very professional and extremely helpful in every aspect of the rental process, that can be complicated at times! The only flaw for us come after the rental itself: it become sometimes quite difficult to reach our property manager in case of necessity, and the communication can be, for some reason, very slow. overall, we would recommend Chappell & Matthews, and in particular case Debra, the best in her work!

Davide Β· 28 November 2023 Β· Chappell & Matthews Bristol Sales

Agent replied Β· 23 October 2024

Many thanks for your outstanding recommendation and review. Best wishes, Lucy, Customer Relations.

5/5

Google

Had a great experience with Chappell & Matthews Harbourside. Chloe, Dan and Ben were so helpful through the process and made it totally stress-free. Thanks all!

Rich Β· 28 November 2023 Β· Chappell & Matthews Bristol Harbourside Sales

Agent replied Β· 23 October 2024

Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Chloe and Emma have been completely excellent. Professional, knowledgeable and brilliant communicators. I highly recommend the letting service at Chappell & Matthews

Creative Β· 28 November 2023 Β· Chappell & Matthews Bristol Harbourside Sales

Agent replied Β· 23 October 2024

Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Wonderful experience. Received exceptional service from Daniel Smith, Umar Hamid and the rest of the team at the Bristol Harbourside office. End-to-end letting process was flawless, and handled professionally by a highly capable team. Highly recommended. Well done!

Best Β· 28 November 2023 Β· Chappell & Matthews Bristol Harbourside Sales

Agent replied Β· 23 October 2024

Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

The experience in working with Chappell and Matthews Letting Agents has been brilliant, in particular Ms. Emma Ward! She has been wonderful to work with. From the day of the arranged viewing, she was extremely kind and caring and ensure to put her all to assist me in the process of finding a house to rent. Much appreciation and appraisal to Ms. Emma, and I hope others are lucky enough to have such an experience!

Kareem Β· 28 November 2023 Β· Chappell & Matthews Bristol Harbourside Sales

Agent replied Β· 23 October 2024

Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Debra was absolutely lovely. She really helped our group when we had a few problems with paperwork.

Lucia Β· 11 November 2023 Β· Chappell & Matthews Bristol Sales

Agent replied Β· 10 November 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

5/5

Google

DEBRA, EMILY, VANESSA, CHLOE AND ETIMA , we were on the verge of giving up until we met this professional team. then we met that ball of professional energy known as Debra. Ably supported by her team she found suitable accommodation and hand held us , step by step through the process. thankyou is such a small word but in this instance conveys a huge and emotional meaning. Thank you Debra and your support team. Thank you Cheryl Wood

Cheryl Β· 11 November 2023 Β· Chappell & Matthews Bristol Sales

Agent replied Β· 10 November 2024

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Chappell & Matthews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Chappell & Matthews is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

ESTAS

Chappell & Matthews and its branches won ESTAS awards in two years, most recently 2021.

ESTAS winners in two years, the group and its branches: 2020, 2021.

ESTAS awards by year, 2020 to 2021

Source: ESTAS winners lists, as published, linked by year.

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Questions about Chappell & Matthews

Which Chappell & Matthews office has the most reviews?

Bristol Sales has the most, with 334 reviews rated 4.7 out of 5, followed by Bristol Harbourside Sales with 264.

Where are the Chappell & Matthews offices?

The three Chappell & Matthews offices, by town:

  • Bath: 2 Northumberland Buildings, Bath, Somerset, BA1 2JB
  • Bristol Harbourside Sales: Unit 1 Waverley House, Cathedral Walk, Canon's Marsh, BS1 5LW, Bristol, City of, BS1 5LW
  • Bristol Sales: 151 Whiteladies Road, Clifton, BS8 2RD, Bristol, City of, BS8 2RD
Has Chappell & Matthews won any awards?

Yes. In The Trusted Agent 2026 awards, City of won Gold and City of won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 3 other industry awards since 2020.

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