★★★★★ 5/5
GoogleAs a landlord I have been dealing with Chappell & Matthews for many years and have found the staff there to be very friendly and easy to deal with.
The last 2 years have been very difficult with interest rate rises (tracker mortgage) & I have relied on the team at Chappell & Matthews to provide suitable new tenants with the shortest period between rentals.
This last year has brought me into contact with a highly competent team of professionals in Chloe, Emily, Debra, Etima & Vanessa. Thank you & well done!
Alan · 26 April 2024 · Chappell & Matthews Bristol Sales
Agent replied · 23 October 2024
Thanks for your wonderful 5* review and your kind words Alan Dewey. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy partner and I have recently started renting a property through Chappell & Matthews and throughout the whole process, we have never felt so comfortable and reassured by such a great team. The company kept us informed and assured, making it easy for my partner and I. Special shout out to Daniel for providing such excellent customer service all the way, Chloe for a great end-process (also got a lovely Welcome Gift Box with lots of vouchers and essentials when collecting the keys), and Zenab for being so helpful and offering further support when we called up on the long bank holiday weekend. Couldn't recommend more!
Roselle · 26 April 2024 · Chappell & Matthews Bristol Harbourside Sales
Agent replied · 23 October 2024
Thank you Roselle de Guzman for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmazing service, they make a stressful process seem like a dream! Special thanks to Deb and Vanessa for making everything go so smoothly!
David · 27 March 2024 · Chappell & Matthews Bristol Sales
Agent replied · 23 October 2024
Thank you for taking the time to leave us this amazing 5* review David Gregan. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleDebs helped us out secure a great property. Had an amazing experience with her and would recommend using her fully :)
James · 27 March 2024 · Chappell & Matthews Bristol Sales
Agent replied · 23 October 2024
Thank you James Carr for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had such a lovely and seamless experience with Etima. Amazing communication and support. I would definitely recommend. My sister and I are truly happy.
Samantha · 27 March 2024 · Chappell & Matthews Bristol Sales
Agent replied · 23 October 2024
Thanks for the wonderful 5* review and recommendation Samantha Mutizwa! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFabulous viewing conducted by Debra Barton, she was very professional and informative, we will definitely use Debra again if needed in the future and highly recommend her as an agent, thanks Debra 😊 …
FrddoFrog · 27 March 2024 · Chappell & Matthews Bristol Sales
Agent replied · 23 October 2024
Many thanks FrddoFrog Boii for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBoth Etima and Emily were great, letting through Chappell and Matthews was a seamless and easy experience. Much appreciated during a chaotic moving experience. Would highly recommend.
Thomas · 27 March 2024 · Chappell & Matthews Bristol Sales
★★★★★ 5/5
GoogleTrying to rent is an unbelievable stress and relocating to Bristol with a dog was turning into a nightmare. With most estate agents not even returning my call I was losing hope of finding somewhere but thankfully Chloe at Chappell and Matthews helped me find the perfect property and guided this idiot through the entire renting process. Looking to relocate or just moving areas in Bristol? You'd be mad to not pick this estate agent.
Lee · 27 March 2024 · Chappell & Matthews Bristol Sales
Agent replied · 23 October 2024
Lee Menzies-Pearson thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDebra has been nothing but a star through this whole process, she went above and beyond to make sure my dad got into the space he needed. Amazing communication and supportive. Nothing was too big an ask.
Vanessa helped get the last of the paperwork sorted promptly so it was smooth sailing to the finish line
Brodiemcquater93 · 27 March 2024 · Chappell & Matthews Bristol Sales
Agent replied · 23 October 2024
brodiemcquater93 thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad the pleasure of dealing with Deb over the weekend looking for a place to rent. she was amazing and so friendly and went out of her way to answer all our questions and concerns.
even when they keys didn't work she went back to the office to get a new set just so we could see the house that day rather than rebooking the appointment! would absolutely contact deb again the next time i'm looking for a house!!
Hannah · 27 March 2024 · Chappell & Matthews Bristol Sales
Agent replied · 23 October 2024
Hannah McCarthy thank you for your terrific 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRecently let out a flat with this agency. Agents were very helpful, understanding, and personable. Debra Barton helped us through the process and kept us informed, kept us in the loop with the landlord, and ensured we had everything we needed. Would recommend.
Edward · 27 March 2024 · Chappell & Matthews Bristol Sales
Agent replied · 23 October 2024
Edward Scott thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleChappell & Matthews have managed my flat for overs 20 years.Chloe and her team with Etima, Chloe, Emily,Debra and Vanessa look after everything for me, keep me well informed and I have every confidence that they will sort out any incidence there may be with either the building or the tenants.An excellent service.
Ian · 18 March 2024 · Chappell & Matthews Bristol Sales
Agent replied · 12 January 2025
Many thanks ian alexander for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 3/5
GoogleRating only, no written review.
Jack · 26 February 2024 · Chappell & Matthews Bristol Sales
Agent replied · 23 October 2024
Hello Jack, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHighly recommend! We recently used Chappell and Mathews to find our new flat. Etima was extremely friendly and very helpful.
Hollie · 26 February 2024 · Chappell & Matthews Bristol Sales
Agent replied · 23 October 2024
Thanks Hollie for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you very much to Etima and Emily. Very friendly people and helpful from start to finish. And the infinite patience you displayed with us was greatly appreciated. One of the better experiences with letting agents we've had by far.
Adam · 26 February 2024 · Chappell & Matthews Bristol Sales
Agent replied · 23 October 2024
Adam Chesher thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI worked with Debra to view and secure a rental agreement for a property. She was very professional and efficient throughout the rental process, helping me to quickly secure a lease
Andrew · 26 February 2024 · Chappell & Matthews Bristol Sales
Agent replied · 23 October 2024
Andrew, many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleEtima was handling the property that I decided to view a few weeks ago. She was extremely helpful and professional and made it a great experience. The house was perfect and I’m glad Etima was the person to show it to us and work with us since in securing it.
Lili · 26 February 2024 · Chappell & Matthews Bristol Sales
Agent replied · 23 October 2024
Many thanks for your fantastic 5* review Lili. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWow, what an excellent service. I have recently had the pleasure in working with Chloe Worthington and Deborah. They have let my property out to an excellent client. I found Chloe very professional and well mannered and clear with the whole process as we had a few issues along the way, However, she overcame with such professionalism, highly recommend this agency.
Thank you very much.
Danny · 26 February 2024 · Chappell & Matthews Bristol Sales
Agent replied · 23 October 2024
Thank you for taking the time to leave us your glowing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic service from Chappell & Matthews, particularly by Debra Barton, who was superb when showing me around a property in Bristol. Having opted to move forward with the rental, Debra continued to provide excellent customer care and helped me to feel comfortable, providing regular updates regarding the process. Thank you Debs, and thank you Chappell & Matthews!
Mitch · 26 February 2024 · Chappell & Matthews Bristol Sales
Agent replied · 23 October 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbsolutely amazing experience with Chappell & Matthews, and with Debra Barton in particular. She was extremely professional and helpful with our enquiries about the property - we were in a bit of a rush to find a property and she made it happen for us immediately! Very friendly service and would definitely recommend to anyone searching in Bristol.
Theodora · 26 February 2024 · Chappell & Matthews Bristol Sales
Agent replied · 23 October 2024
Many thanks Theodora for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a great move-in experience thanks to Daniel Smith, professional and kind. Can definitely recommend!
Mehmet · 26 February 2024 · Chappell & Matthews Bristol Harbourside Sales
Agent replied · 23 October 2024
It’s really lovely to read another 5* review and recommendation Mehmet. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAfter 6 years of renting with various agents in Bristol I can honestly say renting a flat with Chappel and Matthews, specifically with the assistance of Dan, Chloe, and Emma, was an absolute pleasure and I cannot recommend another agent in Bristol as much!!
From the moment we expressed interest, their professionalism and dedication shone through. Dan, Emma and Chloe ensured a seamless rental process(even at the end of the tenancy!!) they kept the exceptional attention to detail and timely communication experienced throughout.
Their combined efforts made the entire process of moving in/out stress-free and enjoyable.
I will forever be grateful for the outstanding service provided by Dan, Chloe, and Emma.
Callum · 26 February 2024 · Chappell & Matthews Bristol Harbourside Sales
Agent replied · 23 October 2024
Many thanks Callum for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAfter a tricky time with previous letting agents I am pleased that Etima, Chloe, Emily and Debs have worked tirelessly to let my property out. They are very knowledgable and quick to answer any queries I have had. Thank you team.
Kayleigh · 27 January 2024 · Chappell & Matthews Bristol Sales
Agent replied · 23 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Kayleigh! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
Google5 star service from Etima over the last few weeks helping us secure a rental whilst we wait for our property to be built. She made the whole process stress free and has taken the time to make sure we are happy. Thank you
Kirsty · 27 January 2024 · Chappell & Matthews Bristol Sales
Agent replied · 23 October 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
