Trusted Agent profile · Somerset

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Chappell & Matthews estate agents in Bristol, City of and Bath

4.7

★★★★★ Excellent

580 reviews across 3 offices and 4 platforms

www.chappellandmatthews.co.uk/forsaleoffice/bath/2025

Chappell & Matthews has three offices, in Bristol, City of (two offices) and Bath (Somerset). Together they have 580 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

559

Reviews on Google

All 3 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 3 offices

Trustpilot logo

19

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Chappell & Matthews's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Chappell & Matthews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Chappell & Matthews is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

ESTAS

ESTAS

Chappell & Matthews and its branches won ESTAS awards in two years, most recently 2021.

ESTAS winners in two years, the group and its branches: 2021, 2020.

ESTAS awards by year, 2021 to 2020

Source: ESTAS winners lists, as published, linked by year.

Reviews on Google

Showing 556 reviews on Google only. Show every review

5/5

Google

I recently moved into a property with my partner which is managed by Chappell & Matthews, and both of us were very impressed with the quality of service from this estate agent. Our transition from student housing to professional renting was made seamless and stress-free thanks to the hard work of Daniel, Zainab and Chloe. Daniel in particular stood out to us as he was very efficient, kept us regularly updated throughout the whole process, and was just generally really friendly and helpful!

Africa · 25 July 2024 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Hello, thank you so much for your wonderful review! We're thrilled to hear that Daniel, Zainab, and Chloe made your transition seamless and stress-free. We appreciate your kind words and are delighted to have been able to assist you and your partner. Kind regards, Lucy, Customer Relations.

5/5

Google

Debra made the process of looking for rental properties and admin a breeze - I wish all agents were more like her!

Reinis · 13 July 2024 · Chappell & Matthews Bristol Sales

Agent replied · 10 November 2024

Many thanks Reinis for your excellent 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I just wanted to say a huge Thank You to Debra and Vanessa for their professionalism, patience and support in helping me find a lovely rental flat in Bristol. After some not-too-pleasant flat-hunting experiences over the last few months, I wish I'd come to them and the team at Chappell & Matthews sooner. I cannot recommend them highly enough.

The · 12 July 2024 · Chappell & Matthews Bristol Sales

5/5

Google

Had a great experience with Debra when letting a new flat. She is very kind and helpful, making sure that all the relevant information was communicated in a timely manner.

Megan · 25 June 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Thank you for taking the time to leave us this tremendous 5* review Megan. Kind regards, Lucy, Customer Relations.

5/5

Google

The experience with the Chappell and Matthews team was fantastic. The team are super friendly and polite. Debra in particular made the process smooth and stress free. Thanks again Debra!

James · 25 June 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Thank you for your thoughtful 5* review James! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

I just wanted to say a huge Thank You to Debra and Vanessa for their professionalism, patience and support in helping me find a lovely rental flat in Bristol. After some not-too-pleasant flat-hunting experiences over the last few months, I wish I'd come to them and the team at Chappell & Matthews sooner. I cannot recommend them highly enough.

Pablo · 25 June 2024 · Chappell & Matthews Bristol Sales

5/5

Google

Love the service here. everything went smoothly.i managed to get an apartment with their assistance less than a week after i arrived in UK, and successfully moved into the house by end of second week. Zainab was very quick in responding and very patient in explaining things to me. Same with Daniel,he follows up thoroughly and responded very quickly. Their services are highly recommended!

Amalina · 25 June 2024 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Many thanks Amalina for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Debbie was very professional and super efficient with all aspects of the rental process would definitely recommend using them

Dave · 26 May 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Thanks for your excellent 5* review Dave and thanks for your recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Etima Etim has been a great help with securing our tenancy! Their excellent oganisational and interpersonal skills helped move everything along seamlessly.

Sam · 26 May 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Thank you for leaving us your superb 5* review Sam Stanley. Best wishes, Lucy, Customer Relations.

5/5

Google

Great experience finding a new flat in Bristol, would definitely use this company again, Debbie was professional and communicative and actively helped us find a great home

Katherine · 26 May 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Thank you for sharing your positive experience, Katherine! We are thrilled to hear that Debbie provided you with professional and communicative service to help you find your new home in Bristol. We look forward to assisting you again in the future! Kind regards, Lucy, Customer Relations.

5/5

Google

Etima has been absolutely lovely and great to work with. She is always on top of it and is really helpful when we have any issues. From, Nanni and Lucia

Lucia · 26 May 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Dear Lucia, thank you for your kind words about Etima! We are thrilled to hear that she has been so helpful and lovely to work with. If you ever have any more questions or concerns, please don't hesitate to reach out. Thank you for choosing Chappell & Matthews Sales and Letting Agents Bristol!

5/5

Google

I had the loveliest experience finding my flat with this Letting Agency. Etima has been so helpful and made the whole process so seamless. I would definitely recommend this Agency to someone who needs to find their next home!

Charlotte · 26 May 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Thank you for leaving us your excellent recommendation and 5* review Charlotte Walker. Best wishes, Lucy, Customer Relations.

5/5

Google

Debs, Etima and Emily were so wonderful, fantastic and helpful in helping my partner and I find a place to stay. They've been so efficient and nice about everything, which makes an already stressful house search, so much easier and more pleasant.

Mikhail · 26 May 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Mikhail Rajendram thank you for your great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

We had a fantastic experience finding our new flat through Chappell & Matthews. Incredibly quick turnaround time, with Debra Barton in particular getting everything sorted for us at breakneck speed, including minor repairs and maintenance before we ever set foot in the flat. Thanks very much. Highly recommend!

John · 26 May 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Many thanks John Needham for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Thank you to Chloe, Vanessa and the team for a fantastic effort in getting our property rented out in such a short time. The property was viewed and rented out within a week! Chloe and Vanessa were in constant contact with me throughout the week with updates and little reminders for me to action. We certainly didn't expect such a speedy turnaround and are super happy with the lovely tenants. We would highly recommend Chappell & Matthews.

Donna · 26 May 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Many thanks Donna Wong for your fantastic recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Our experience with the Chappell and Matthews team was brilliant. Debra made the entire process smooth and stress free and we signed a lease for the first property we saw, it all happened much quicker than we expected. Not to mention shes absolutely lovely! thanks again Debra!

Katy · 26 May 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Katy Tyrrell thank you for leaving us your brilliant 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Omar has been a great help when viewing properties to purchase. Although I didn't end up offering through C&M, Omar made the searching process easy as he is a very warm personality, and was very easy to get in touch with; he also contacted me when he knew a property I liked was about to come to market.

Matthew · 26 May 2024 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations

4/5

Google

As far as estate agents go, Chappell and Mathews are pretty decent. Although there was a miscommunication with the deposit company which delayed our tenancy start date, Zainab, Emma, and Dan worked very hard to get us into the property only a day later. Zainab, Emma, and Dan have been prompt and efficient in dealing with the few issues that cropped up at the start of the tenancy and have been helpful and friendly throughout.

Finn · 26 May 2024 · Chappell & Matthews Bristol Harbourside Sales

Agent replied · 23 October 2024

It’s really lovely to read another review Finn McEvoy. Many thanks, Lucy, Customer Relations.

5/5

Google

Fantastic support from Debra. The process was smooth and stress free. We really appreciate your time and effort. All the best :)

Seif · 26 April 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Thank you for your glowing 5* review Seif Adly. Kind regards, Lucy, Customer Relations.

5/5

Google

Etima, Debra and the team at Chappell & Matthews Clifton demonstrated professionalism and efficiency throughout the moving process. From the initial inquiry to moving in, they were crystal clear in their communication, ensuring I was kept informed every step of the way. Overall this resulted in a smooth and stress-free moving experience. Based on my experience and their commitment to providing a seamless experience I would recommend their services without hesitation.

Oliver · 26 April 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Thanks for the excellent recommendation and 5* review Oliver Hardwick! Best wishes, Lucy, Customer Relations.

5/5

Google

Had an amazing experience with Debra Barton, she was so supportive throughout the process of renting our flat and found us our dream place. Would highly recommend working with her. Thank you Debra!

Amelia · 26 April 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care

5/5

Google

Moving house is always a nightmare, but it has been made simpler under the wing of Deborah Barton. Navigating the ins and outs of the process she really helped us to find our dream flat, with everything we were looking for and within our budget. 10/10 experience and would recommend to friends and family. Thanks again Debs/Chappell & Mathews!

Harry · 26 April 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care

5/5

Google

Excellent experience locating a rental house. Debra Barton excelled. She was really kind, competent, and willing to respond to my enquiries. I was able to find a rental property that meets my requirements and is within my budget thanks to your site. I heartily suggest this rental agency.

Rasheed · 26 April 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Many thanks Rasheed Kara for taking the time to leave us this fantastic 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Fantastic support from Debra and the entire C&M team! We've walked in the branch last year, simply told Debra what sort of property we were looking to rent and she had us view 2 places on the same day (one of which we've actually signed and rented) The flat was let to us clean and properly looked after. It made the whole period feel very hassle-free with them only coming in twice for a quick chat, which was very important to us since between full-time jobs and life in general it's not easy to fit in letting agency visits. Will likely come back to C&M when time comes to buy a flat, so will probably leave an updated review on their sales team in the future!

Sebi · 26 April 2024 · Chappell & Matthews Bristol Sales

Agent replied · 23 October 2024

Hi Sebi, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Chappell & Matthews

Which Chappell & Matthews office has the most reviews?

Bristol Sales has the most, with 334 reviews rated 4.7 out of 5, followed by Bristol Harbourside Sales with 264.

Where are the Chappell & Matthews offices?

The three Chappell & Matthews offices, by town:

  • Bath: 2 Northumberland Buildings, Bath, Somerset, BA1 2JB
  • Bristol Harbourside Sales: Unit 1 Waverley House, Cathedral Walk, Canon's Marsh, BS1 5LW, Bristol, City of, BS1 5LW
  • Bristol Sales: 151 Whiteladies Road, Clifton, BS8 2RD, Bristol, City of, BS8 2RD
Has Chappell & Matthews won any awards?

Yes. In The Trusted Agent 2026 awards, City of won Gold and City of won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 3 other industry awards since 2020.

Reviews may appear on more than one platform.

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