Brinkleys Estate Agents in London

★★★★★ 1/5

Google

Rented a flat through Brinkley's Putney ("Putney Letting Agents") a few years ago (2019-2020) it was one of the most regrettable decisions of my life. They were terrible at sorting anything out with the flat (including failing to arrange proper fumigation that covered the whole flat when there was a bed bug infestation present for at least MONTHS before we moved in according to the pest control service, also tried to say that we caused the infestation and make us pay for the fumigation), and trying to deduct ridiculous charges from our deposit (went from £735 proposed deductions to around £100 after arguing through the Deposit Protection Scheme). They also left us for weeks without a functioning washing machine, which coincided with the bed bugs, so we couldn't even wash our clothes in our own flat. They went from seemingly very helpful and accommodating, to entirely unpleasant and unhelpful as soon as we paid our holding deposit. Awful, rude attitude towards customers, and downright predatory. Though there are countless terrible letting agents in London, these guys take the cake. Would avoid at all costs. Given that they've been around for a few years, I wonder why they do not have an older page on Google, maybe they keep removing it because of honest reviews!

Kathy · 12 October 2023 · Brinkleys Estate Agents London (168 Putney High Street)

★★★★★ 1/5

Google

Hi Very bad customer service, lack of respect! Stay away from putney office! They booked an appointment and no one shows up at the property. When you ask for help they hang up to your face! No one takes care of you!!!

B · 12 October 2023 · Brinkleys Estate Agents London (168 Putney High Street)

★★★★★ 1/5

Google

Rating only, no written review.

V · 12 October 2023 · Brinkleys Estate Agents London (168 Putney High Street)

★★★★★ 5/5

Google

Great, hands on letting agents.

Nivana · 12 October 2023 · Brinkleys Estate Agents London (168 Putney High Street)

★★★★★ 1/5

Google

Using this estate agent was the worst decision of my life. Avoid like the plague.

Cathy · 12 October 2023 · Brinkleys Estate Agents London (168 Putney High Street)

★★★★★ 5/5

Google

We worked with Marco, JP and Kate, they were very easy to deal with, incredibly helpful and we are very satisfied with their service.

Esther · 12 October 2023 · Brinkleys Estate Agents London (168 Putney High Street)

★★★★★ 1/5

Google

Rating only, no written review.

Harold · 16 September 2023 · Brinkleys Estate Agents London (120)

★★★★★ 5/5

Google

Zulekha was very quick and helpfull sorting out an issue I had with my property. Always vary satisfied with the service I get from Brinkleys.

Thijs · 16 September 2023 · Brinkleys Estate Agents London (120)

★★★★★ 5/5

Google

Outstanding level of service from the sales team throughout our purchase. Whilst many agents’ level of service drops after agreeing a sale, this was not the case with Brinkleys, from our initial viewing to completion Graeme and James were conscientious and proactive in helping us and solicitors on both sides getting swift responses to enquiries, ensuring the sale completed faster than it otherwise would have.

Kareeeeem · 16 September 2023 · Brinkleys Estate Agents London (120)

★★★★★ 1/5

Google

Hi Very bad customer service, lack of respect! Stay away from putney office! They booked an appointment and no one shows up at the property. When you ask for help they hang up to your face! No one takes care of you!!!

Betul · 25 August 2023 · Brinkleys Estate Agents London (168 Putney High Street)

★★★★★ 1/5

Google

Rented a flat through Brinkley's Putney ("Putney Letting Agents") a few years ago (2019-2020) it was one of the most regrettable decisions of my life. They were terrible at sorting anything out with the flat (including failing to arrange proper fumigation that covered the whole flat when there was a bed bug infestation present for at least MONTHS before we moved in according to the pest control service, also tried to say that we caused the infestation and make us pay for the fumigation), and trying to deduct ridiculous charges from our deposit (went from £735 proposed deductions to around £100 after arguing through the Deposit Protection Scheme). They also left us for weeks without a functioning washing machine, which coincided with the bed bugs, so we couldn't even wash our clothes in our own flat. They went from seemingly very helpful and accommodating, to entirely unpleasant and unhelpful as soon as we paid our holding deposit. Awful, rude attitude towards customers, and downright predatory. Though there are countless terrible letting agents in London, these guys take the cake. Would avoid at all costs. Given that they've been around for a few years, I wonder why they do not have an older page on Google, maybe they keep removing it because of honest reviews!

Kat · 25 August 2023 · Brinkleys Estate Agents London (168 Putney High Street)

★★★★★ 1/5

Google

Worst service I have ever known. Lack of respect for customers, failure to fulfill agreements. Don't repeat my experience

John · 17 August 2023 · Brinkleys Estate Agents London (120)

★★★★★ 4/5

Google

Brinkleys were throughout professional and pro-active, following through all queries from both sides and keeping the transaction moving forward in a timely manner.

Nancy · 17 August 2023 · Brinkleys Estate Agents London (120)

★★★★★ 5/5

Google

Brinkleys acted for the Seller of the house we were purchasing in Wimbledon Park. We found them excellent - honest, quick to respond, friendly, hardworking and accommodating.

Andre · 17 August 2023 · Brinkleys Estate Agents London (120)

★★★★★ 5/5

Google

Straight forward and efficient service

Bastian · 13 June 2023 · Brinkleys Estate Agents London (120)

★★★★★ 5/5

Google

Professional, friendly, efficient service!

Kelly · 13 June 2023 · Brinkleys Estate Agents London (120)

★★★★★ 5/5

Google

Excellent service, can definitely recommend!

Jamie-Lee · 13 June 2023 · Brinkleys Estate Agents London (120)

★★★★★ 5/5

Google

Top-notch service, great team to work with!

Natalie · 13 June 2023 · Brinkleys Estate Agents London (120)

★★★★★ 5/5

Google

Professional, efficient and so helpful - highly highly recommend!

Cheyenne · 13 June 2023 · Brinkleys Estate Agents London (120)

★★★★★ 5/5

Google

Marco and his team are excellent at what they do. Providing a brilliant and personalised service. Highly recommend.

Tina · 13 June 2023 · Brinkleys Estate Agents London (120)

★★★★★ 5/5

Google

The team at Kariba properties were fantastic throughout our house purchase. We found their communication to be excellent from start to finish and they were unlike the other typical estate agents. Personal, friendly and professional.

Jacob · 13 June 2023 · Brinkleys Estate Agents London (120)

★★★★★ 5/5

Google

Not only was I impressed by the excellent service I received from Kariba properties, but so was my solicitor, who commented on what a joy it was to deal with an estate agent who knows his business! I received nothing but personal service and excellent communication all the way through the sales process. Nothing was too much trouble. Furthermore, Marco's diplomatic intervention helped move the sale along. I shall certainly be using Kariba's services again in the future.

Billie · 13 June 2023 · Brinkleys Estate Agents London (120)

★★★★★ 5/5

Google

As a tenant, I have often found letting agents to be quite disappointing - not delivering what they promised, failing at communication, among other things. However, Kate at Kariba Properties has been the best agent I have dealt with in the few years in London, hands down. Kate has always made the effort to communicate in order to understand the situation from all perspectives. Her conscientiousness is appreciated on all sides (landlord, tenant), as she is a great mediator. Despite some challenges, I always felt like I could trust her, therefore trust the agency. As a tenant, I can only highly recommend Kariba Properties and Kate herself!

Edvardas · 13 June 2023 · Brinkleys Estate Agents London (120)

★★★★★ 1/5

Google

As a previous tenant at one of the properties managed by Kariba, I do not have a positive review. Prior to paying the first month rent and the security deposit, the communication and help was wonderful. However, the moment that was out of the way, even until I left the property due to frustration, my experience was poor. From untrue statements during the viewing, to getting locked in the house on the first move in date, to not getting basic repairs done for months including inadequate heating during the winter months. A lot of unanswered / ignored emails about problems (all within the landlords’s responsibilities like heating, shaky toilet), it was always clear that were an advocate for the landlord and cared less about me as a tenant. I would have to send lots of emails which went unanswered for weeks at a time, which was unprofessional. I am glad I am out of their property and I do not recommend for people who wish to have a stress free experience.

Shitta-Bey · 13 June 2023 · Brinkleys Estate Agents London (120)